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Charlotte, NC - Charter - Page 13

post #361 of 483
1/16/09 at 11:34am
is the programming data on moxi not showing up for nbcHD for anybody else? the channel comes in but the guide information doesnt?
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post #362 of 483
1/19/09 at 8:11am
Quote:
Originally Posted by Sincerity View Post

is the programming data on moxi not showing up for nbcHD for anybody else? the channel comes in but the guide information doesnt?

I'm getting both in Hickory. Funny aside, tech guy came out and informed me that "we are not allowed to have HD DVR boxes in our truck". Of course he was mistaken and after swapping out a moxi box he realized he was incorrect. He said Charter did not provide much in the way of training, I actually felt sorry for the guy.
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post #363 of 483
1/19/09 at 8:17am
I want to hook up an external HD to my Moxi box. I am told it will only work if the hard drive has a spindle speed of 7200 rpm. Since there are a ton of portable hard drives out there has anyone had success with a particular make and model? Only need about 160 GB or so.

Hugh
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post #364 of 483
2/15/09 at 3:56pm
Has anyone noticed whether Fox Sports Net is still available on QAM by Charter? I'm in Avery County and I know things can be as different as day and night up here, but we *had been* seeing Fox Sports Net (or Fox Sports Carolinas) on our QAM tuner. I'm not exactly sure when it changed. I know we used to see a color bar test pattern at the times when FSN was not on the air. Now, we don't even see that. I saw where the Duke-Boston College basketball game was supposed to be carried on FSN. But, it's not showing up at all on QAM. Is this just the way it is up here, or is anyone else experiencing this?

Johnny
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post #365 of 483
2/16/09 at 6:11am
Quote:
Originally Posted by Birds Nest View Post

Has anyone noticed whether Fox Sports Net is still available on QAM by Charter? I'm in Avery County and I know things can be as different as day and night up here, but we *had been* seeing Fox Sports Net (or Fox Sports Carolinas) on our QAM tuner. I'm not exactly sure when it changed. I know we used to see a color bar test pattern at the times when FSN was not on the air. Now, we don't even see that. I saw where the Duke-Boston College basketball game was supposed to be carried on FSN. But, it's not showing up at all on QAM. Is this just the way it is up here, or is anyone else experiencing this?

Johnny

Here in Asheville/Buncombe County, I haven't been able to get FS Carolinas HD on QAM via Charter (at least since I bought my 2nd HDTV last month that has QAM Tuner). We've only been able to get the Big 4, G4, CSPAN2, INSP and the Music Choice channels.
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post #366 of 483
2/16/09 at 5:05pm
Thread Starter 
No, FSN HD is no longer in the clear, as Charter has decided to re-encrypt the signal, at least in the Hickory region.
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post #367 of 483
2/16/09 at 11:52pm
Quote:
Originally Posted by popweaverhdtv View Post

Here in Asheville/Buncombe County, I haven't been able to get FS Carolinas HD on QAM via Charter (at least since I bought my 2nd HDTV last month that has QAM Tuner). We've only been able to get the Big 4, G4, CSPAN2, INSP and the Music Choice channels.

Quote:
Originally Posted by blackcap93 View Post

No, FSN HD is no longer in the clear, as Charter has decided to re-encrypt the signal, at least in the Hickory region.

OK. Thanks for the answers guys. Anyone know what happened to take them out of the clear? As pathetic as it sounds, that cuts my hi def viewing in half. We were receiving two HD channels (both on QAM) and now that FSN is gone, it leaves us with only WBTV-HD. What a shame.

Johnny
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post #368 of 483
4/1/09 at 7:04am
Thread Starter 
MLB Network HD is now available on channel 717 in the Hickory area.
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post #369 of 483
4/1/09 at 2:40pm
Quote:
Originally Posted by blackcap93 View Post

MLB Network HD is now available on channel 717 in the Hickory area.

Same for the Upstate SC/Western NC folks, as well. Thanks for the remind, blackcap93.
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post #370 of 483
6/15/09 at 4:15pm
My folks live up in Denver NC. I'm helping them get two HDTVs. My dad called Charter and spoke with a CSR who said they have HDDVRs available. He drove up to the Lincolnton center to pick them up... the CSR said "we ain't got no HDDVRs" and continued to BS him and tried to sell him a regular DVR saying that her brother has one on his HDTV and you can't tell a difference.

What the hell is going on with Charter?
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post #371 of 483
6/15/09 at 4:18pm
Quote:
Originally Posted by cratch View Post

spoke with a CSR

Don't you know that CSR means "clueless service rep"?
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post #372 of 483
6/15/09 at 4:30pm
Quote:
Originally Posted by cratch View Post

My folks live up in Denver NC. I'm helping them get two HDTVs. My dad called Charter and spoke with a CSR who said they have HDDVRs available. He drove up to the Lincolnton center to pick them up... the CSR said "we ain't got no HDDVRs" and continued to BS him and tried to sell him a regular DVR saying that her brother has one on his HDTV and you can't tell a difference.

What the hell is going on with Charter?

I'm sorry that the CSR misinformed your dad. Please ask him if he remembers who he spoke with in the office. If you can also PM me the info below I'll check the warehouse for availability.

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:
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post #373 of 483
6/15/09 at 5:34pm
Thanks! I will get the info and get back to you.
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post #374 of 483
6/15/09 at 6:08pm
Quote:
Originally Posted by cratch View Post

My folks live up in Denver NC. I'm helping them get two HDTVs. My dad called Charter and spoke with a CSR who said they have HDDVRs available. He drove up to the Lincolnton center to pick them up... the CSR said "we ain't got no HDDVRs" and continued to BS him and tried to sell him a regular DVR saying that her brother has one on his HDTV and you can't tell a difference.

What the hell is going on with Charter?

DON'T let them do it! Charter has horrendous picture quality. The only stations that are acceptable are the HD stations of which there are few. Have them go with either dish or directv.

Charter internet access is ok though...
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post #375 of 483
6/15/09 at 6:20pm
Quote:
Originally Posted by ctwilliams View Post

DON'T let them do it! Charter has horrendous picture quality. The only stations that are acceptable are the HD stations of which there are few. Have them go with either dish or directv.

Charter internet access is ok though...

Good evening ctwilliams,

Are you having issues with your Charter services? We're here to help.

George
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post #376 of 483
6/16/09 at 12:58pm
Hello Umatter2Charter,

Can you tell me what kind of progress Charter is making for getting Hi Def here in Avery County (Newland in particular)? All of the other places that Charter services in this area are receiving several HD channels. We get ONE HD channel that we pick up via QAM tuner. I'd really like to see something finally get going in this area. Is there any hope for me in this lifetime?

Thanks,
Johnny
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post #377 of 483
6/16/09 at 4:31pm
Quote:
Originally Posted by Birds Nest View Post

Hello Umatter2Charter,

Can you tell me what kind of progress Charter is making for getting Hi Def here in Avery County (Newland in particular)? All of the other places that Charter services in this area are receiving several HD channels. We get ONE HD channel that we pick up via QAM tuner. I'd really like to see something finally get going in this area. Is there any hope for me in this lifetime?

Thanks,
Johnny

Hello Johnny,

I should have an answer for you tomorrow.

George
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post #378 of 483
6/17/09 at 7:39am
Follow up from my previous posts:

My dad spoke with someone at Charter who waived the install fee and scheduled a technician to come out and install 1 HDDVR and 1 HD rec.

The install was scheduled today at 2pm. The technician called my dad and said he doesn't have any HD boxes. No one at Charter in Lincolnton NC has HD boxes?!?!?!

I think that in 2009, this should not be an issue. I feel guilty now when I complain about my TWC service.

Is this typical for Charter?
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post #379 of 483
6/17/09 at 11:16am
Quote:
Originally Posted by cratch View Post

Follow up from my previous posts:

My dad spoke with someone at Charter who waived the install fee and scheduled a technician to come out and install 1 HDDVR and 1 HD rec.

The install was scheduled today at 2pm. The technician called my dad and said he doesn't have any HD boxes. No one at Charter in Lincolnton NC has HD boxes?!?!?!

I think that in 2009, this should not be an issue. I feel guilty now when I complain about my TWC service.

Is this typical for Charter?

Can you PM me your dad's account info so I can check the local warehouse?


George
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post #380 of 483
6/20/09 at 1:31am
Quote:
Originally Posted by Bird's Nest View Post

Hello Umatter2Charter,

Can you tell me what kind of progress Charter is making for getting Hi Def here in Avery County (Newland in particular)? All of the other places that Charter services in this area are receiving several HD channels. We get ONE HD channel that we pick up via QAM tuner. I'd really like to see something finally get going in this area. Is there any hope for me in this lifetime?

Thanks,
Johnny

Quote:
Originally Posted by Umatter2Charter View Post

Hello Johnny,

I should have an answer for you tomorrow.

George

Thanks George. Any word yet?

Johnny
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post #381 of 483
6/20/09 at 11:42am
Sorry for the late response. I was out of the office on the 18th and 19th. I will definitely follow up on Monday with the local marketing director.
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post #382 of 483
6/24/09 at 9:59pm
Quote:
Originally Posted by Umatter2Charter View Post

Sorry for the late response. I was out of the office on the 18th and 19th. I will definitely follow up on Monday with the local marketing director.

OK. Sounds good. Thanks!

Johnny
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post #383 of 483
6/25/09 at 11:49am
Quote:
Originally Posted by Birds Nest View Post

OK. Sounds good. Thanks!

Johnny

Here's the latest....

"Not at this point. Newland is fed from our Avery lineup which is not HD capable. Were hoping to get upgrades for Avery later this year."

George
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post #384 of 483
6/26/09 at 1:40pm
Quote:
Originally Posted by Umatter2Charter View Post

Here's the latest....

"Not at this point. Newland is fed from our Avery lineup which is not HD capable. Were hoping to get upgrades for Avery later this year."

George

Oh well. Thanks for checking on this for me anyway. It's basically the same old answer - "We're HOPING to get to it this year." I think this is about the third year in a row they've been "hoping" to get to it. I guess that's what I get for living at the edge of the world.

Johnny
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post #385 of 483
7/27/09 at 7:17am
Just got a postcard from Charter this morning saying there will be channel lineup changes and additions in the coming weeks. Anyone have a clue what might be coming our way?
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post #386 of 483
7/27/09 at 2:06pm
Thread Starter 
Is this card being mailed to Boone-area customers or those in the Hickory area?
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post #387 of 483
7/27/09 at 2:48pm
hopefully Umatter2Charter will fill us in.!
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post #388 of 483
7/28/09 at 6:24am
Quote:
Originally Posted by blackcap93 View Post

Is this card being mailed to Boone-area customers or those in the Hickory area?

Sorry I didn't clarify; I live in Hickory and it referred to the Hickory area. I haven't heard if any other markets in the region are receiving the cards. The message said to watch for further mail from Charter in the coming weeks for more details.
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post #389 of 483
7/28/09 at 4:09pm
The channel lineup will depend on which Headend you are serviced from. I should have a list next week.

George
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post #390 of 483
8/13/09 at 6:13pm
Quote:
Originally Posted by Umatter2Charter View Post

The channel lineup will depend on which Headend you are serviced from. I should have a list next week.

George

Any update yet Umatter2Charter?
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