Charlotte, NC - Charter - Page 17

That's too bad since I've talked with them several times on here for various reasons. The main reason I like it is because if they don't have an answer to my problem right away, they can contact the right people and then send me a reply later. If I use customer care over the phone and they don't have an answer for me right away, I'm out of luck.

Hello All!

As you have heard, Charter will no longer have a customer care team tasked, specifically, with resolving matters raised on Social Media. The good news is there are other jobs available within Charter for all of the Social Media team members.

As is our nature, we wanted to provide you with a timeline of how we will execute this transition.

Monday, December 10, 2012: We will no longer respond to posts that we discover while conducting Charter searches. We will, however, continue to respond to Private Messages until Saturday, December 15th.

Friday, December 14, 2012 (5pm): All the Umatter2Charter accounts (which includes: Umatter2Charter, Twitter's @Charter, all our individual accounts, as well as the Umatter2Charter Facebook page, other Forum accounts, and accounts on Consumer Advocate Sites) will be removed. Charter will continue to have a presence in Social Media spaces via @CharterCom, Facebook.com/CharterCom, and Youtube.com/CharterCom.

Monday, December 31, 2012: We will transition to our new roles. If there are any outstanding issues on the 31st, we will refer them to the appropriate departments for follow-up and resolution.

It has been our pleasure to work with all of you.

Josh Chapman
Social Media Supervisor

I have an HTPC with Ceton tuner card and tuning adapter. At times, it may take 20-30 seconds to tune to a different channel. Is anyone else in the Hickory area having this problem? Does anyone know why this happens and what the fix is? Thanks.

MIke