For those Lutron fans, let me tell you its service doesn't travel well.
I've had (or rather having..) homeworks 8 installed. Lutron scan as the best company around, and I assumed the product and service in the uk to be on a par with the US. Whilst my eyes watered at the price (think US$ cost, add perhaps 25% and then exchange at $1 to £1, (forget the $1.8 to £1 you see at the bank), I bit the bullet. After all best product, best service, best support, you get what you pay for as these sites keep reminding us.
Free engraving - yes, but that means taking all the face plates off and sending them off for 4-6 weeks and having no lights at home. Hmm, or I could buy 20+ new face plates (over £1,000) and wait 4-6 weeks. Not what I expected, and not reasonable - do they do that to you in the US?
Warranty and service - in deciding whether to go with Lutron, I checked the website, which showed 3 star service for all Homeworks - so peace of mind post commissioning that any minor issues would be fully supported. But, apparently, that is only for the US, no mention that it is not offered elsewhere. Can anyone tell me how they support product outside the US?
And the programming - well, the full day of programming promised was 10am to 2pm, and vanish without a proper check, leaving parts not working... So Lutron, if your watching, do you want to sell in the UK, because from here I feel stitched up well and truly like a kipper.