or Connect
AVS › AVS Forum › Video Components › DVD Recorders (Standard Def) › Pioneer Disappearing EPG
New Posts  All Forums:Forum Nav:

Pioneer Disappearing EPG - Page 8

post #211 of 859
I have a sony vcr with guide plus+
I can not get it to work in algonquin illinois on camcast cable I get the channels but "no listing"
The guide comes in over the air

Question does the nondigital comcast cable update the guideplus+ guide
post #212 of 859
I spoke to Shaw (please direct all service calls to ARBEN - he wouldn't give his last name).

I pressed for two things:

1) what was the host channel in the Victoria area that provided my TVGOS service this Fall

2) get Shaw to call Gemstar 800-386-7380 (they would only talk to manufacturers and cable companies)

He called back to tell me that Gemstar's contract with the station provider of TVGOS in the Victoria area expired and that Gemstar was currently in negotiations with stations to service the Victoria area. He said that it should be resolved soon.

This would seem to explain a lot. However, why does Vancouver and Seattle receive TVGOS data. They must have some obscure channels that we do not have in Victoria (i.e. TVGOS does not seem to come across ABC,NBC,CBS,FOX, or UPN - we get these channels).

Anyway. I just called the Gemstar number, and left a recorded message on their cable company answer line. I simply told them that Shaw cable in Victoria BC Canada was no longer receiving TVGOS data and customers were complaining. We understood that a contract expired with a host channel in that area and we needed to know when service would resume in order to communicate this information to our customers. I then left Shaw's customer service number - let Gemstar wait 45 minutes to talk to Arben.

I tried Pioneer as well but was on hold so long they put me to voice mail. I think I'll wait and call early to speak to a human.
post #213 of 859
Hmmm... still no answer on who the provider for Victoria is, but this is... encouraging news.

I'd figure the money we throw in to these TVGOS units pays for the cost of the service. Way to go treedmark, for your persistence in this matter.
post #214 of 859
Quote:
Originally Posted by jicon View Post

Hmmm... still no answer on who the provider for Victoria is, but this is... encouraging news.

I'd figure the money we throw in to these TVGOS units pays for the cost of the service. Way to go treedmark, for your persistence in this matter.

We should go with the 1-2 punch now. you call shaw customer service, and/or BCMarinaDotCom, ask for ARBEN and press him further about details. If we did have the host station we could contact them about this to at least verify the story. BTW ARBEN was very helpful. He said he'd call back and I just nipped out of my office for a minute after calling him and there was a message on my voice mail from him. He seems to respond well to the statement, "if you don't have the ability/authority to deal with this then I don't want to take up any more of your time. Just pass me on to your supervisor and I'll try to see if they might be able to do something about this." - seemed to work like a charm. The reality is, I would prefer to speak to someone above the front line but I think they lose their bonus if the general population get past them too often and bother those with greater importance....
post #215 of 859
Quote:
Originally Posted by wabjxo View Post

What data does KCTS transmit?
KCTS currently transmits data for closed captioning, time signal and StarSight.

What is the difference between StarSight and Guide+?
StarSight and Guide+ provide viewers with television listings via data transmission. Both services are owned by parent company, Gemstar. However, that is where similarities end. The data distribution and customer service support for each service is handled quite differently.

I think that this is obsolete information. There is no mention of "StarSight" on Gemstar's web site: http://www.gemstartvguide.com/. I think it is defunct.

Guide+ is what TVGOS used to be called when it was offered in TVs, and is now what TVGOS is called in Europe.

I would not place much value in these statements from KCTS.
post #216 of 859
Quote:
Originally Posted by rgazzara View Post

I think that this is obsolete information. There is no mention of "StarSight" on Gemstar's web site: http://www.gemstartvguide.com/. I think it is defunct.

I was thinking that, too. I haven't heard of StarSight in over 10 years. It used to be an interactive TV guide that was delivered through cable set top boxes. It was one-way and, if I remember right, the data was loaded through a special data channel and stored in the box itself. Sort of similar to what TV Guide On Screen is today but more robust. I'd assumed that Star Sight was replaced by Gemstar's TV Guide Interactive service (which relies on two-way communication through set top boxes) and by TV Guide On Screen (which is a passive one-way service that doesn't use set top boxes).
post #217 of 859
Quote:
Originally Posted by treedmack View Post

We should go with the 1-2 punch now. you call shaw customer service, and/or BCMarinaDotCom, ask for ARBEN and press him further about details. If we did have the host station we could contact them about this to at least verify the story. BTW ARBEN was very helpful. He said he'd call back and I just nipped out of my office for a minute after calling him and there was a message on my voice mail from him. He seems to respond well to the statement, "if you don't have the ability/authority to deal with this then I don't want to take up any more of your time. Just pass me on to your supervisor and I'll try to see if they might be able to do something about this." - seemed to work like a charm. The reality is, I would prefer to speak to someone above the front line but I think they lose their bonus if the general population get past them too often and bother those with greater importance....

Victoria users:

Here is where we should focus our actions:


Hello,

Thank you for taking the time to email us.

We have confirmed that Gemstar does provide this feed and did have a contract to provide this information to RCA/Thompson TV owners through CBC. This contract has since expired and Gemstar is in the process of finding a provider for this service.

In regards to a timeline, we are unsure when Gemstar will have a contract in place. Being that they are the provider of this service, we recommend contacting them for an update on this process.

Please let us know if we may be of further assistance.

Thank you for choosing Shaw!

----------------------------------------

Chris
E-Mail Support Team
Shaw High-Speed Internet Service
post #218 of 859
Quote:
Originally Posted by jicon View Post

Victoria users:

Gemstar does provide this feed and did have a contract to provide this information to RCA/Thompson TV owners through CBC. This contract has since expired and Gemstar is in the process of finding a provider for this service.


Good work Jicon.

CBC!!! You mean to tell me that Gemstar negotiates contracts with CBC affiliates one-by-one? No way! They would do so for the whole of the CBC. And, if this were the case, then the whole of Canada would be in Victoria's position. Hold on, hold on, our local CBC station is CBUT (CBC - Vancouver). Why don't they have the same problem we do? I guess other areas have more than one station that carries TVGOS data.

-------------------------

OK. I just called CBC 1 866 306 4636 and spoke to a very nice woman Anila. She had heard something about this yesterday when someone from the island called and they spoke to someone there. She did not have very many answers but agreed that if something they did caused this much trouble for people they should give some explanation (I was going on about not being able to set the clock anymore on my recorder - I don't think denial of TV listings constitutes cruel and unusual punishment). Problem is it's 4:30PT (7:30ET) on a Friday afternoon. She suggested that I call back on Monday morning when everyone would be in and we could talk to the right people to get to the bottom of this or at least get proper information.

Another weekend without TVGOS - at least I always know what time it is in the UK
post #219 of 859
Quote:
Originally Posted by jicon View Post


Please let us know if we may be of further assistance.

Thank you for choosing Shaw!

----------------------------------------

Chris
E-Mail Support Team
Shaw High-Speed Internet Service

I think your should reply to Chris's email and suggest that in fact there is something he could provide further assistance on. He, or someone at Shaw, could contact Gemstar at the number 800-386-7380 and inform them that, due to the expiration of the contract with CBC, the Victoria area has not being serviced with TVGOS data for almost a month now.

I think it is important to to let Chris know that all we are looking for here is to inform Gemstar of this situation. Since Gemstar will only receive contact from cable companies and manufacturers, it is Shaw's responsibility (and Pioneer's, by the way) to contact them and inform them of this problem. Otherwise, how would Gemstar know that this one contract has left a whole area unserviced.

We need to follow up with Pioneer with the same message as well.
post #220 of 859
Quote:
Originally Posted by jicon View Post

Today, I turned the unit to Standby (time was fine at this point), waiting... POWERED OFF, and the time once again switched to GMT. Now I have to reset the unit to set the time again.

If Vancouver/Seattle don't have an issue, I think we can assume it is a local station that should be broadcasting the signal, and/or Shaw has indeed done something. Perhaps some emails should start flying to A Channel, Global Vancouver Island, etc...

I mentioned this in another thread, but I've been having exactly this problem for the past two months. I'm in Kamloops.
post #221 of 859
Since areas (Victoria, kamloops, others?) are not being service by EPG data currently, and this situation messes with the clock (mine keeps going to GMT whether I set it as manual or automatic during set up). You need to turn off EPG to have a stable clock for timer recording. There has been a lot about how to do this. I will outline a method below for the 533H. I spoke to Pioneer this morning and my method (which is probably posted somewhere here or another forum) seemed to be new to the the guy I spoke to there and seemingly superior. Note, I have a very normal configuration (cable into the the DVR with no cable boxes or anything).

1) perform a hard reset (stop and power button while unit is on)
2) perform normal setup with manual clock setting
3) set up TVGOS normally (selecting Canada) but use A0A0A0 as the postal code
4) when you want to access the recorder schedule you must do it now through the HOME MENU or by pushing the TIMER REC button on the remote. If you push the TV GUIDE button it will put you back to the TVGOS welcome screen to get you to go through the setup again. if you hit this by accident then just push the TV GUIDE button again to get out.

In this mode EPG disappears from the DVR display. And all functions normally. the one side effect I have seen is that the unit always takes about 10-15s to turn on and 10-15 seconds to turn off.

For timer recording this seems to work fine (i.e. through the HOME MENU button or TIMER REC button). I set the DVR to timer record Desperate Housewives last night and it worked fine.

The Pioneer guy said they now had a lot of calls about this and would call me back if they had any more information. i pressed him to have pioneer call Gemstar to inform them of this problem so their coverage could be increased to service our areas.

I also called CBC back this morning and got transferred to someone who I left a voice mail with. I guess we'll see later what is known at that end.

jicon, I still think it is worth while emailing that Chris from shaw support back to ask him to have shaw contact Gemstar to report this problem.
post #222 of 859
You got it... I'll be emailing Chris right now.
post #223 of 859
I just spoke to a techie guy at CBC. The reason the contract expired with Gemstar is that the CBC is moving to digital and HD signals. TVGOS in its present form requires an analog signal (as has been described in these forums). The digital HD signal can carry TV listing information but it requires a mess of other hardware (digital receivers etc and digital TV with your local cables company). Since Gemstar was not compatible with the new system CBC let the contract lapse.

If we are going to get TVGOS back in the affected areas it will have to be by another carrier. We need information from Gemstar which can only come from getting our manufactures to contact Gemstar and our cable company to contact Gemstar.

I called and put pressure on Pioneer this morning and they have been hearing more and more about this problem. The more people who call the better. Also, we need to keep pressure on the cable company.

Since most stations are moving to digital this seems like it will be an increasing problem. I read somewhere in this forum that cable companies who moved entirely to digital heard so many complaints from their customers over losing TVGOS that they had to include one analog (PBS?) station to provide TVGOS data to their customers. If we don't get this then our hardware will be rendered useless and we will have to purchase something that understands the digital encoding to get TV listings and the simple timer scheduling we enjoy now. I don't think a firmware upgrade from Gemstar will do it.
post #224 of 859
I'm a bit confused with the CBC explanation. Then again, I think that stems to me not understanding how digital is going to affect TV watchers.

As it stood five years ago, cable companies were mandated by the CRTC to provide analog signal. Some of those lower channels available thru analog cable are likely (at least used to be) transmitted to Shaw in digital format, thru Microwaves, and digital receivers, then the signal is recombined at Shaw in to an analog signal.

I couldn't see a government funded, public channel ever fully leaving analog television... but I suppose times they are a changin'.

I'll keep scratchin' my head pondering this, and hope Shaw\\Gemstar\\Pioneer comes up with an answer to TVGOS soon.
post #225 of 859
The impact of the US 2009 digital transition deadline has yet to be felt in Canada - but I have to imagine there will be some repurcussions. The US Government won't be able to sell VHF and UHF spectrum near the border until Canadian stations stop using it. So perhaps the CBC is betting on a digital transition here too.
post #226 of 859
Quote:
Originally Posted by jicon View Post

I'm a bit confused with the CBC explanation. Then again, I think that stems to me not understanding how digital is going to affect TV watchers.

As it stood five years ago, cable companies were mandated by the CRTC to provide analog signal. Some of those lower channels available thru analog cable are likely (at least used to be) transmitted to Shaw in digital format, thru Microwaves, and digital receivers, then the signal is recombined at Shaw in to an analog signal.

I couldn't see a government funded, public channel ever fully leaving analog television... but I suppose times they are a changin'.

I'll keep scratchin' my head pondering this, and hope Shaw\\Gemstar\\Pioneer comes up with an answer to TVGOS soon.

You seemed to know more tech details than I. If you call the CBC at 1 866 306 4636 and ask for Greg about this issue he will be able, and seems quite willing, to discuss the nitty gritty details of the digital vs analog signals as well as issues related to compatibility with Gemstar's TVGOS data.
post #227 of 859
Well don't know if this is any help, I am in Toronto on Rogers, and my host lists as channel 8, which is CTV.

I had a good run, 2 months, and haven't read much here until today, and from what I read Adyu is the only one on track here........there is no fix.

I am lucky to get passed 8 days, than after this point, when it goes down, it will states "rebulilding....." or "there is no data......". Machine usually comes back within a day or two. I stopped worrying, and schedule furiously during week1 after reset.

As Sean explained, the hit comes when all scheduled programs go gray, and the unit has lost all epg data, including searches. Then the data never comes back, and the reset is the only out.

My experience, after reset, is no channel listings ever, or data. If i wait an hour or two, and turn on, channels have populated, with "no listing" in every slot. Let it go longer , and they fill days 1,2,8.

Another problem i've had is timer freezing displaying "tmr ready" on unit, and the programmed shows just wipe off the list as time go by, and nothing records, until i press stop record. This happened 3 times in 5 months (disapointing).

LDK
post #228 of 859
Quote:
Originally Posted by LDK View Post

Well don't know if this is any help, I am in Toronto on Rogers, and my host lists as channel 8, which is CTV.

I had a good run, 2 months, and haven't read much here until today, and from what I read Adyu is the only one on track here........there is no fix.

I am lucky to get passed 8 days, than after this point, when it goes down, it will states "rebulilding....." or "there is no data......". Machine usually comes back within a day or two. I stopped worrying, and schedule furiously during week1 after reset.

As Sean explained, the hit comes when all scheduled programs go gray, and the unit has lost all epg data, including searches. Then the data never comes back, and the reset is the only out.

My experience, after reset, is no channel listings ever, or data. If i wait an hour or two, and turn on, channels have populated, with "no listing" in every slot. Let it go longer , and they fill days 1,2,8.

Another problem i've had is timer freezing displaying "tmr ready" on unit, and the programmed shows just wipe off the list as time go by, and nothing records, until i press stop record. This happened 3 times in 5 months (disapointing).

LDK


Hi LDK. Yes your experience sounds more like the "classic" TVGOS problems rather than a complete loss of access to TVGOS data. I wonder - your 2-month run, did this end about a week before christmas? From what we know now, you had access to at least two host channels that supplied TVGOS data up to that time (CBC and CTV). If this timing corresponds to the start of your problems then it may be that your current "classic" problems are due to you being forced to only one host channel (CTV) where in the good days you had two. Just a thought.

Also, I thought I had read in a forum somewhere that Rogers in TO stripped the TVGOS data from host channels?
post #229 of 859
I've had the 531 for a few months now, worked TGOS worked so so at beginning, around the holidays, it started getting lost about every couple of days. I finally did a soft reset about 9 days ago and things were working well. However tonite, I had scheduled to record some tv starting at 8:00 pm. I notice that it wasnt recording a little after 8. after looking at it closer, I sw that the time was off, way off, it was reading 5:00 AM for some resaon. My listings were still all there, and my scheduled recording were there, but the recorder didnt think it was time yet.

I did a quick OTR recording for what I wanted, then at 11:00 I wetn in to chck the time and found that there is no way to just set the time! I did have it set to auto time, so that it would recover if I had a power outage. But now it won't allow me to set the time.

I tried doing a soft reset of the TGOS system suing the code in the debug screen posted earlier, but that didnt do it. I finaly had to reset the whole machine and re-enter everything.

Very frustrating.

As a side note, I have a Tosh TV that also uses TGOS system. I've had the TV for about 1.5 years. It has only lost data a couple of times both related to power outages, I had it unplugged while out of town.

The TV is getting the same OTA feed as the PIO 531 (I split and OTA antenna feed and go to both units ). So I don't buy the story that TVGOS is unreliable, I'm convinced it's the implentation of the feature on the DVR thats the problem.

I had earlier emailed Piuoneer about losing EPG data and they replied that I hould call them, rather than email. I tried calling but after 15 minutes waiting for rep, I gave up.

In any event, does anyone have any suggestions on an easier way to set/change time on these units wirhout doing a total reset?

Thanks,
Rick
post #230 of 859
Looks like I'm back in business here. As of Saturday morning I have a full 8 days of programming. Its been running great ever since. Hopefully that doesn't change.
post #231 of 859
Quote:
Originally Posted by rickie View Post

In any event, does anyone have any suggestions on an easier way to set/change time on these units wirhout doing a total reset?

Thanks,
Rick

I have had success by going to the initial setup screen and rescanning the channels. This would then allow me to set the clock. This made no other changes on the DVR (e.g. recording schedules etc.) This worked for me if I did it not too long after I noticed that the time had reset to GMT (say a half a day or so).

I had let the DVR go longer to see if the clock would set back (more than a day). After that long however, the channel scan in the initial setup was also grayed out and I had to do a hard reset.

I never had this clock problem until I lost all my TVGOS data (i.e. no host channel for my cable service). If you have a valid Host Channel and are experiencing this problem then i would call Pioneer to complain. I spoke at length to a guy there. Just call early. Later in the day you can wait forever only to be directed to voice mail.
post #232 of 859
Treedmack:

Apparently Gem Star is being pestered by Shaw, and it is their top priority to have a solution for us here in Victoria. Another email from Shaw:



Hello John,

We have been in daily communication with Gem star regarding the issue and the urgency in the need to repair is the top priority for Gem star.

We hope to see them resolve this promptly and restore this service for you.

Please let us know if we may be of further assistance.

Thank you for choosing Shaw!

----------------------------------------

Chris
E-Mail Support Team
Shaw High-Speed Internet Service
post #233 of 859
Quote:
Originally Posted by jicon View Post

Treedmack:

Apparently Gem Star is being pestered by Shaw, and it is their top priority to have a solution for us here in Victoria. Another email from Shaw:



Hello John,

We have been in daily communication with Gem star regarding the issue and the urgency in the need to repair is the top priority for Gem star.

We hope to see them resolve this promptly and restore this service for you.

Please let us know if we may be of further assistance.

Thank you for choosing Shaw!

----------------------------------------

Chris
E-Mail Support Team
Shaw High-Speed Internet Service


Good Work jicon!!!

This is exactly what needed to be done. Currently I have my EPG turned off as described above. let me know if you hear of, or discover, any changes to our EPG status and I'll also try it out again.

If we get this back, then we can begin to look forward to the usual EPG problems
post #234 of 859
Quote:
Originally Posted by treedmack View Post

I have had success by going to the initial setup screen and rescanning the channels. This would then allow me to set the clock. This made no other changes on the DVR (e.g. recording schedules etc.) This worked for me if I did it not too long after I noticed that the time had reset to GMT (say a half a day or so).

I had let the DVR go longer to see if the clock would set back (more than a day). After that long however, the channel scan in the initial setup was also grayed out and I had to do a hard reset.

I never had this clock problem until I lost all my TVGOS data (i.e. no host channel for my cable service). If you have a valid Host Channel and are experiencing this problem then i would call Pioneer to complain. I spoke at length to a guy there. Just call early. Later in the day you can wait forever only to be directed to voice mail.


Treedmack,

Thanks, I'll try to rember that next time, if there is a next time. I was pretty bummed about having to reset everything and reschedule all my recording - I record way too much I think.

thanks again.
Rick
post #235 of 859
When i looked up my host channel yesterday, saw it was 8 (CTV) as I stated. Today i went to move it to the top of the list, and realized it was an OFF channel in my guide.

T,
About two weeks ago is when i went down.

LDK
post #236 of 859
Victoria is back in business!!!!

I came home to see the time was correct on my Pioneer 531, AND, no EPG...

Hit the Standby button, and the unit said powering on. I then had to go thru the setup again, but noticed a bit more noise from the HD.

Brought up the TVGOS setup, took the same settings I had before, and VOILA, it works...
post #237 of 859
Quote:
Originally Posted by jicon View Post

Victoria is back in business!!!!

I came home to see the time was correct on my Pioneer 531, AND, no EPG...

Hit the Standby button, and the unit said powering on. I then had to go thru the setup again, but noticed a bit more noise from the HD.

Brought up the TVGOS setup, took the same settings I had before, and VOILA, it works...

Excellent news!
post #238 of 859
OK...everythings been working great for about a week until last night when I turned the machine on. When the TVGOS came up it displayed the following message:

Update information will be available within 24 hours. The Guide is rebuilding your channel list based on your setup change

Last time this happened I did the hard reset on the unit, then I did the TVGOS reset by typing in the special code into the remote. This worked however it took another week for everything to load back in and I also lost all of my settings, recording schedules and channel linup. I hate to go through all this again. Has anyone had any luck with just doing nothing? If so then how long did it take for the channel linup to return?
post #239 of 859
Quote:
Originally Posted by DayTrader View Post

OK...everythings been working great for about a week until last night when I turned the machine on. When the TVGOS came up it displayed the following message:

Update information will be available within 24 hours. The Guide is rebuilding your channel list based on your setup change

Last time this happened I did the hard reset on the unit, then I did the TVGOS reset by typing in the special code into the remote. This worked however it took another week for everything to load back in and I also lost all of my settings, recording schedules and channel linup. I hate to go through all this again. Has anyone had any luck with just doing nothing? If so then how long did it take for the channel linup to return?

There are two options it would seem.

1) leave things as they are and your scheduled programs will continue to record - even though you can't see the listings. Some have also suggested that you can perform searches in this mode (Sean) and it remains functional

2) perform TVGOS reset only with the special code (not sure why you performed both this and a hard reset before). This will retain all of your schedules recordings but you will lose all your TVGOS data so they may not record properly until your data comes back (they may still record without TVGOS data, like a simple timer record perhaps if they were "daily" or "weekly" but not "regular"- it would be interesting to know).

As for them coming back on their own, I'm no help here. When mine disappeared after working flawlessly for almost 2 months it was because I lost the TVGOS data in my area. When it returned (two days ago), so did my listings. I recall reading posts where they had been gone for weeks never to return and only days and returning. It really is hard to generalize when the source of the problem for each person can be so varied.


Good luck.
post #240 of 859
Quote:
Originally Posted by DayTrader View Post

OK...everythings been working great for about a week until last night when I turned the machine on. When the TVGOS came up it displayed the following message:

Update information will be available within 24 hours. The Guide is rebuilding your channel list based on your setup change

Last time this happened I did the hard reset on the unit, then I did the TVGOS reset by typing in the special code into the remote. This worked however it took another week for everything to load back in and I also lost all of my settings, recording schedules and channel linup. I hate to go through all this again. Has anyone had any luck with just doing nothing? If so then how long did it take for the channel linup to return?


Mine worked good for the first month an a half that I had it. I got this message a couple of months ago and after several days tried a reset. This did not help. I get the 24 hour message every time that turn it on (for the past 2 months). I just gave up and reverted to a paper listing and manually set all recordings.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: DVD Recorders (Standard Def)
AVS › AVS Forum › Video Components › DVD Recorders (Standard Def) › Pioneer Disappearing EPG