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Pioneer Disappearing EPG - Page 24

post #691 of 859
Had to do a TVGOS reset last Sunday after it was stuck in rebuilding mode for the last two weeks. Interesting enough, it worked and when it prompted me to choose a channel lineup, it actually had a description for each line up number instead of just listing meaningless list numbers. So something has changed.
post #692 of 859
Quote:
Originally Posted by ChrisC47 View Post

Hey kids, I've got some good news on this problem.

Short story: do a TVGOS reset with the code below.

Long story:

I'd been continuing to have this problem -- the listings would work for a few days at a time, but most of the time they weren't working. The data was still visible by searching for particular programs, and the regular recordings were still happening, so the data was coming in, it just wasn't displaying the listings. And thus I couldn't easily program new recordings, and certainly couldn't just browse the EPG listings.

The Pioneer guy kept calling me back once a week or so to see if my problem was still existing, and I assured him that it was, so he was leaning towards doing an RMA on my unit. I don't want the hassle of losing the use of the unit, and having to dump the recorded shows from HDD to DVD. Further, I think the problem probably has something to do with my particular environment (OTA lineup, VBI signal quality, disc use) that is causing the machine to go nuts, so they probably would have found no problem in the factory anyway. So I rejected the RMA idea.

Two weeks ago he called me with a procedure to try. After you enter the debug code and get to the first grey screen, you then type in 653274147 which is some sort of TVGOS reset; after it comes back you repeat the TVGOS setup (zip code and RF input).

It seems to reset just the listings data -- the channel lineup and recording settings persisted. About 2 days later I had listings building up again. Of course, the reset had indeed wiped out the 8-day accumulation of listings and so it only had the 1-2-8 days at first, but over the next week it all built up again. As long as you do this reset when you're in a period of 2 days of no programmed recordings, I don't think you'll miss any recordings.

It's now two weeks later, and the unit is still working just fine. I haven't lost the listings once since the reset, which is the longest I've gone since my first incident in September. Maybe it'll screw up again soon, but now I think we've got a procedure to at least get it back in a couple days. In my case, I just do the reset over the weekend when I have no regular recordings.

Looking at the debug screens, the only odd thing I see is that lots of the packet counters are sometimes zero'd out, including the Pass / Fail counters and lots of the VBIstats numbers, which are usually very much non-zero. I do see the download history and everything else looks normal, just lots of counters remain at zero.

If it hits again, I'll try this TVGOS reset and report here on the results. For now I'm happy with the unit again.


Does this work with non-Pioneer TVGOS's?
post #693 of 859
Great, no TVGOS for 2 weeks. Anyone else in the Toronto area having problems. I have done 2 hard resets with no lucks. Now my clock has stopped keeping time. This morning it was out by 5 hours, almost like it has no clue what time zone it's in.
post #694 of 859
Sounds as if you've "lost" your Host Channel. Try the code to see if your unit shows a "Host Chan."

Go to TVG > SETUP > Change system settings (highlight only, do not press Enter) > Enter this # 753159852 (an "X" "I" pattern) > Right arrow to next grey screen >
Find "Host Chan" in left column and see what #s are at right. The last whole # will be your Host Channel, but it's probably blank for you. Press TVG button to exit.

If blank, you can only reset TVG (by continuing after finding Host Chan in 2nd grey screen and entering 653274147). Turn off unit then on again and reset your TVG settings, re-entering zip code and toggling dual-choices...don't accept what's already there.

If that doesn't get some action by next day, you'll have to call your probable Host Chan station (PBS or Canadian Bdcast?) and see if their Norpak Encoder/Inserter is working for TVGOS.

If not blank, call the station for the channel shown and ask the same question.
post #695 of 859
Quote:
Originally Posted by wabjxo View Post

Sounds as if you've "lost" your Host Channel. Try the code to see if your unit shows a "Host Chan."

Go to TVG > SETUP > Change system settings (highlight only, do not press Enter) > Enter this # 753159852 (an "X" "I" pattern) > Right arrow to next grey screen >
Find "Host Chan" in left column and see what #s are at right. The last whole # will be your Host Channel, but it's probably blank for you. Press TVG button to exit.

If blank, you can only reset TVG (by continuing after finding Host Chan in 2nd grey screen and entering 653274147). Turn off unit then on again and reset your TVG settings, re-entering zip code and toggling dual-choices...don't accept what's already there.

If that doesn't get some action by next day, you'll have to call your probable Host Chan station (PBS or Canadian Bdcast?) and see if their Norpak Encoder/Inserter is working for TVGOS.

If not blank, call the station for the channel shown and ask the same question.

Host channel is blank. I have tried the reset code and toggled all. I have tried 2 hard resets of the unit. Nothing.
Pioneer have been their usual help, nothing.
I could live without the TVG if the clock would work properly. I have reset it manually and automatically with the same results. It seems to lose the correct time zone and move ahead 5 hours. Any thoughts on what is causing it to screw up?
Thanks.
post #696 of 859
Quote:
Originally Posted by wabamun View Post

Host channel is blank. I have tried the reset code and toggled all. I have tried 2 hard resets of the unit. Nothing.
Pioneer have been their usual help, nothing.
I could live without the TVG if the clock would work properly. I have reset it manually and automatically with the same results. It seems to lose the correct time zone and move ahead 5 hours. Any thoughts on what is causing it to screw up?

If you did the full double-code TVG reset...(if not, do it now)...you'll have to wait overnight with unit off to see if your Host Chan re-appears and everything is OK. Check again in the a.m.

I suspect your TVG info and clock are probably provided by the same Host Chan. If no Host Chan in the a.m., your only hope is that your Host Chan's encoder broke or got unplugged. Hopefully, you know what channel/station was your Host Chan before? If not, you'll have to call your most likely PBS/CTV station and ask them what's up, or another Toronto user can provide that info for you?

Toronto Jack, you there?
post #697 of 859
I live in the Toronto area, I have no listings since the 25th of April. I do have a channel line-up and clock. My host listings says it's 0xC which I think is a good thing. It's just the listings won't come in.
post #698 of 859
I lost my TVGOS data yesterday. I did the TVGOS reset withouth the total reset hoping to save my scheduled recordings. It started populating overnite and I still have my scheduled recordings in place.

I sure wish Pioneer would address this with a FW update.

Rick
post #699 of 859
Quote:
Originally Posted by bbjm View Post

I live in the Toronto area, I have no listings since the 25th of April. I do have a channel line-up and clock. My host listings says it's 0xC which I think is a good thing. It's just the listings won't come in.

I believe 0xC means Channel 12?

Since you do show a Host Chan, it's possible that Toronto area is having another "outage" problem. Last time, Panasonic got enough calls to check the situation and post a schedule for recovery of the TVGOS signal. This might be a similar situation.

If 0xC is 12, you and Wabamun could call that station and ask them what's up?
post #700 of 859
Quote:
Originally Posted by rickie View Post

I lost my TVGOS data yesterday. I did the TVGOS reset withouth the total reset hoping to save my scheduled recordings. It started populating overnite and I still have my scheduled recordings in place.

I sure wish Pioneer would address this with a FW update.

Rick

Myself, with my Sony HD DVR and some others with the LG HD DVR in the Chicago area have been losing channels and listing a lot again lately. I did a reset with a different zip and some have come back overnight, but not all yet. It sounds like TVGOS is still fiddling around with upgrades or something, which it often turns out to be when this starts happening. It usually happens all over the country around the same time. So that could be a possibility, just so you're aware. But then again, maybe not. I know that some have noticed that they have changed some of the channel logos in the last few months.
post #701 of 859
Quote:
Originally Posted by wabjxo View Post

If you did the full double-code TVG reset...(if not, do it now)...you'll have to wait overnight with unit off to see if your Host Chan re-appears and everything is OK. Check again in the a.m.

I suspect your TVG info and clock are probably provided by the same Host Chan. If no Host Chan in the a.m., your only hope is that your Host Chan's encoder broke or got unplugged. Hopefully, you know what channel/station was your Host Chan before? If not, you'll have to call your most likely PBS/CTV station and ask them what's up, or another Toronto user can provide that info for you?

Toronto Jack, you there?

Did the reset again and used a Buffalo zip code. Fixed the clock problem and I have a bunch of Buffalo stations now with no listings. I suspect it is a problem with the host channel in Toronto (CTV channel 13). Hopefully they will get it working soon. At least with a valid epg signal from Buffalo I have a working clock so I can schedule recordings manually.

Anyone in the Greater Toronto area have a working TVG?

Thanks.
post #702 of 859
Quote:
Originally Posted by wabamun View Post

Did the reset again and used a Buffalo zip code. Fixed the clock problem and I have a bunch of Buffalo stations now with no listings. I suspect it is a problem with the host channel in Toronto (CTV channel 13). Hopefully they will get it working soon. At least with a valid epg signal from Buffalo I have a working clock so I can schedule recordings manually.

Anyone in the Greater Toronto area have a working TVG?

Thanks.

I put it a different postal code and it worked for me, try putting in a postal code from a nearby city.
post #703 of 859
Quote:
Originally Posted by bbjm View Post

I put it a different postal code and it worked for me, try putting in a postal code from a nearby city.

I will give it a try and report back. Thanks.
post #704 of 859
Quote:
Originally Posted by wabamun View Post

I will give it a try and report back. Thanks.


Well still no TVGOS with the new postal code.
At least my clock is working now.
post #705 of 859
Quote:
Originally Posted by Rammitinski View Post

Myself, with my Sony HD DVR and some others with the LG HD DVR in the Chicago area have been losing channels and listing a lot again lately. I did a reset with a different zip and some have come back overnight, but not all yet. It sounds like TVGOS is still fiddling around with upgrades or something, which it often turns out to be when this starts happening. It usually happens all over the country around the same time. So that could be a possibility, just so you're aware. But then again, maybe not. I know that some have noticed that they have changed some of the channel logos in the last few months.

Thanks for info. Hope it settles down with the season finales coming up now.

Thanks,
Rick
post #706 of 859
Yay, the 653274147 code worked for me.
Brif summary of my situation:
TVG worked just fine for a couple on months.
Then lost it. Did the "toggle everything" and it came back (minus one channel)
Did a hard reset and it came back for a while.
Then I lost it and gave up (just used manual to record)
Then I tried that code and now it works!
MOST of the time, when I lost schedule information, I still had some show info (I could do a search, and sometimes when I did a manual record it would put in the show name)

But for now I have everthing.
Oh, and: no cable, over the air with rooftop antenna.

Brian
post #707 of 859
got mine working now too almost identical to n9iwp.

so thanks to waxbjo adyu and all others who help out so much in this thread
post #708 of 859
This thread has gotten really long, so I'm not sure if this has been mentioned.
My Pioneer too has been loosing it's listings from time to time, I tried AYDU's fix, but with the same result, after 2-3 weeks I loose my listings. A reset does work for me, but as you know you have to redo all of your search info and scheduling everytime which is a real pain and TVGOS has to re-populate from day 1. I contacted Pioneer, they replied telling me that my cable company (Shaw in Vancouver) was not providing me with a constant stream of information, that is the TVGOS info, which Shaws says is not their responsibility. The next time I lost my guide, I was going to do a reset, but happened to notice that my clock settings, originally set to Auto, was now on manually. I did the navigation wizard set up again to reset my clock only and found that the original channel (ch10) I was on to receive my clock info was no longer working, I tried to set the clock back to auto with CH10 again, and it worked, the next day I had my guide back. Unfortunately after a 2 more days I lost it again. Sure enough my clock setting was back to manual. I went back to reset my clock again, but this time I switched to channel 27. I believe if the info stream is interrupted for a period of time, the Pioneer unit stops receiving the stream until it is reset, once I did the clock reset the system continues where it left off. The next morning my guide info was back with all days of listings and I didn't have to redo any programming! Although I did loose my guide for a day, just resetting the clock was much less painful than the full reset.

Hope this helps some of you.
R.
post #709 of 859
I sent an Email to Adelphia today asking if they passed the " Gemstar T.V. Guide onscreen" signal. Or Did they block it? I mentioned that the signal is carried by PBS.

I'm assuming that since my Panasonic VCR can't autoset the clock,That TVGOS is a no go as well.

Allthough but the new Pioneers have Manual Timer and VCR plus as well.
post #710 of 859
Over the last week I've lost my listings numerous times. Each time I lose the listings, I've noticed that my clock setting has been changed from auto to manual. Doing the Nav setup again to reset my clock back to auto restores my listings.

So the question is why is my clock setting being changed?

I believe it's either the data stream not being consistant, which triggers the Pioneer system to revert to manual, or the unit reseting the clock for some unknown reason.

I've tried using numerous channels for clock syncronization, 10, 14, and 27 (Vancouver Lower Mainland area) with the same result. It would seem unreasonable that all 3 channels would drop their stream, could it be my cable provider (Shaw) itself?

Anybody have any ideas? Is there a way I can check?
post #711 of 859
Quote:
Originally Posted by GhostInTheMachin View Post

I sent an Email to Adelphia today asking if they passed the " Gemstar T.V. Guide onscreen" signal. Or Did they block it? I mentioned that the signal is carried by PBS.

Adelphia will not be able to help since it's the STATION (PBS if Pioneer) that has the Gemstar inserter. You can only call the Host PBS station, but you must ask for "Engineering" or the Chief Engineer to check their Gemstar/Norpak inserter to make sure it's working...it's a "plug-in" device that even the station can't troubleshoot or decode to see what's happening, all they can do is make sure it's plugged in and the telephone line for the TVGOS data stream is connected. PBS has asked Gemstar many times for decoders so they could troubleshoot the inserter but have been denied each time.

In a multi-station, simulcast PBS state like I'm in, the stations are unmanned and get their content via microwave from a central ops center. When I called the Chief Engineer, he could only check the inserter during one of their regular visits to the remote stations. As you can imagine, this could lead to outages in the TVGOS without anyone knowing it until someone calls to complain. With Pioneer's "delicate" TVG system, all Pio owners need to have their Host PBS station's main engineering tel. # on speed dial!

Gemstar holds its "secrets" very closely and is quick to sue, even suing Pioneer over their use of Gemstar-like TVGOS systems, which resulted in a patent license for Pioneer in NA in Mar 2004 (Europe in Aug 2005), but probably some bitterness, which might explain some of Pioneer's trouble with their TVGOS system. Gemstar and TIVO/DirectTV have been in bed for much longer and have had a much more amicable relationship...more like a business "partnership."
post #712 of 859
Can someone please tell me what post# is aydu's fix? I searched his threads and can't seem to come up with it. Is it a step by step post or??

I think a periodocal post of "aydu's fix, post _______" should be inserted every 5 pages!

Please fill in the blank for me.
Thanks.
post #713 of 859
GOOD NEWS!

I just got off the phone w/Pioneer on the "Case" I established in June re: Warranty service/response on the defective EPG issue.

The "technical" rep. who took my TVGOS data and sent it to Gemstar called yesterday, but I was not home. His message was, "There will be a software update available this month that should fix the "Rebuilding..." problem."

I called this a.m. to find out how that update will be delivered and he's supposed to call me back today. I'll post again when I know.
post #714 of 859
Sounds promising, thanks for following up on this, wabjxo!
post #715 of 859
OK, HERE'S THE PROCEDURE FOR UPDATING (FIXING?) YOUR 53X/63X TVGOS/EPG:

I'm getting a disc via mail to insert in the machine for a S/W update.

Others who have a Case # already with Pioneer should also be getting a disc in the mail.

If you don't have a Case # (or just want an update on an existing Case), you need to call 1-800-421-1404, Option #2, then #4 for "Warranty." (I hope that's right...you just need to get to the "Warranty" option).

Establish a Case # for the TVGOS/EPG problem and request the new Software Update.

I'll post again after giving my update sufficient time to notice any differences in TVGOS/EPG behavior...altho' mine has been working OK for awhile now.
post #716 of 859
wabjxo -- just got off the phone with Pio -- as per your instructions, called 1-800-421-1404, Option #2, then #4 for "Warranty." I already had a case #.

Anyway, the rep said there is no software upgrade she is aware of. She put me on hold and checked with customer support, who confirmed no update disk is in the works.

What's up?
post #717 of 859
Quote:
Originally Posted by bcooper View Post

wabjxo -- just got off the phone with Pio -- as per your instructions, called 1-800-421-1404, Option #2, then #4 for "Warranty." I already had a case #.

Anyway, the rep said there is no software upgrade she is aware of. She put me on hold and checked with customer support, who confirmed no update disk is in the works.

What's up?

I wish I knew for sure!

I'm hoping I actually will receive a disc! I can only guess that maybe the front-line reps haven't heard about the update S/W? I talked to one of their "Technical" reps, which is apparently the 2nd line of defense. On one call, their front-line rep. said a "Senior Rep." should be contacting me, and that turned out to be David, a tech. rep. who had collected all my TVGOS system data for review by Gemstar.

I think I'll call again and check this out.
post #718 of 859
Please let us know what you find out. I was excited when I read your first post about the upgrade, then bummed out when others did not get the same info about the upgrade.


Keep us posted.
post #719 of 859
Thread Starter 
I e-mailed them with my original case and asked that they include me in the upgrade mailing. It will be interesting to see what I get as a response.

Up to now, Pioneer customer service has been far less knowledgeable that the members of this forum.
post #720 of 859
Quote:
Originally Posted by wabjxo View Post

I wish I knew for sure!

I'm hoping I actually will receive a disc! I can only guess that maybe the front-line reps haven't heard about the update S/W? I talked to one of their "Technical" reps, which is apparently the 2nd line of defense. On one call, their front-line rep. said a "Senior Rep." should be contacting me, and that turned out to be David, a tech. rep. who had collected all my TVGOS system data for review by Gemstar.

I think I'll call again and check this out.


Wab,

I called yesterday as well. First line customer support immediately passed me on to technical support when I asked about TVGOS problem and a software upudate.

After I described the problem to tech support, and asked about the software upgrade, the tech support person said she knew of no softwaer upgrades. She shaid she could help me reset it. I told her I had planty of practice doing that. I asked for second level support after that.

When he got on phone I described problem and asked about the software upgrade. He put me on hold to check their system, but came back and said there system was down. He opened a ticket for me, gave me a number and said someone would contact me. He didnt seem to know anything about the software upgrade either, but did say they would contact me.

I did mention this forum when I asked about the software upgrade. (and I think he might have actually put it in ticket, since as he was writing the ticket he asked again what forum I saw this in).

I hope they do have the fix. It's the only negative thing I've had about thsi recorder.

Thanks for keeping us updated Wab.


Rick
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