Originally Posted by zoostation1973
Periodically, when I turn on the box to watch live TV, I don't get picture or sound. I get the full menu, and even the info box for that channel w. the show information, but no picture/sound. The only way I can work around this is to start playing a stored show on the DVR, then switching back to live TV, or unplugging the unit for a minute or so. Anyone else experience this?
What's weird is that I've had my 6412 for one year now, and although it's mostly a piece of crap, it does and has worked without any major problems...until just this week. I just logged on to avsforum to search for "this problem" and here it is!
I get no sound, no picture, but full epg services. If I start a DVR'ed show, I get that show playing vid and aud. Hit stop, and I'm back to live vid and aud. Hey...maybe it's a new feature!
Anyhow, maybe my 6412 just took a s/w update hit? or f/w update hit? because, like I said, until this week, I never experienced this problem. Now I experience the exact problem zoo explains above.
I will be complaining to the ever helpful customer service at Comcast. :D