Originally Posted by Silint
Syntax ended up sending me a newer model (537, nice set!) since it had been four weeks and they weren't certain when a direct replacement would be available for shipment. My only cost was $20 to have an empty 37HVS box sent to me - I had thrown my old one away and the old set wouldn't fit in the 537 box to send back to them. The box itself just did show up last Friday, though, so I'm just now wrapping all of this up.
So, here's what I learned:
1) It may take 20-25 mins to reach a person when calling customer support. This occured several times in Dec and early Jan. They did answer email within 24 hours though.
2) The case form states a replacement set will be shipped out in approx 3 days, but the reality is it can take much longer. Stay in touch with them often.
3) Keep your old box.
So, overall, I'm happy, Syntax took care of the problem, it just took longer than anticipated. Good luck!
Ditto on everything he said. Syntax sent me a 237V, which looks for all intents and purposes to be about the same as a 537H, to replace my 37HVS. I would have liked the 537H's remote better, but I'm just glad to get something that is as-good-or-better than what I had and turns on when I press the button
I've posted my initial thoughts over in that thread. Suffice to say, I like the built-in QAM tuner, but I liked the menus and OSD on the 37HVS much better. So I swapped nicer source switching and faster channel switch for unencrypted QAM. Folks who are not using QAM tuning might NOT like this change. I, however, watch/record unencrypted QAM on my MDP-130, and can now watch directly on the 237V! In other words, I can watch one HD program while recording another (24/Heroes) when they come on in the same time slot.
It took 9 weeks from Advance Replacement Form to getting the replacement. I can't tell if it is refurbed or new. I'm thinking new (appears to be original box, plastic strip was along bottom next to buttons, etc), but may be refurbed (no plastic preventing scratches on front screen). Mine is perfect: no scratches, no dead pixels, etc.
If you have a problem, grin and bear it. Syntax will eventually come through.