Originally Posted by ball3r
This is the one thing that makes me extremely leary of Video Only. Their return policy is in-store-credit only. Which is why I have never bought a tv from them. As of now I do have the 55HDT52 on pre-order with them. I *plan* to try and demo my tv in-store as good as I can before taking it home.
I agree be very cautious when buying stuff from Video Only. They have good prices when dealing with them on the initial purchase, but I got burned on there return policy. I bought a demo Hitachi 55HDT51 as they were out of stock of new units. I got a good discount off the demo but it had a nice dent when it was delivered. They offered to trade it for a new unit, but charged me near full price and no one pays full price at Video Only, at least on the initial purchase. When the new unit arrived I found some irritating PQ problems, namely severe banding and overscan. By this time I really was fed up with Hitachi (and Hitachi's customer support) and really wanted to trade it in for a Panasonic but Video Only only carries the 50PX50, however I really needed the 50PX500 for the computer input, which they don't carry. Needless to say I am "stuck" with the 55HDT51 as Hitachi says the issues I am seeing are "normal", which is totally absurd since banding was only a mild issue on the demo unit I brought home or the units I saw on display at Video Only. My only hope is that the banding problem may improve with an ISF calibration, which I would have done anyway.
Lessons learned, buy from Video Only only if you are absolutely sure you want that model and secondly, don't expect good customer support from Hitachi, unless your plasma has pretty much failed.