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Official 2005 Sony KDSR-50/60XBR1 SXRD Owner's Thread - Page 553

post #16561 of 23978
Hi All,

I have been dealing with Circuit City Advantage people for over a week now trying to get approval for my local TV repair center to order and replace my Optical Block. Its been a nightmare calling and being on hold forever with their Customer service. Being promised it would be approved the next day and then nothing. I called and got the store manager involved today where I bought my set but still have no firm answer yet.

They are probably stalling because the part they are now saying is $1200.

Has anybody else had experience dealing with Circuit City on this Green blob issue and if so what has the experience been?

It seems other retailers from what I have read are responding much faster.

Thanks for the help,
Al
post #16562 of 23978
Well, I guess I finally got my ticket to the promised land... after three bad OBs and a few months of patience as I waited through the process, Sony has approved for me to get a new 60" XBR2.

I'm thankful for all the info in this thread or I would've been lost along the way I think. You guys helped me make the right choices as I dealt with the problems just by posting up your stories. Best of luck to the rest of you who are still in the thick of it.

Time to research the XBR2 calibration threads!
post #16563 of 23978
Quote:
Originally Posted by cctvtech View Post

There is no special technical skill involved with replacing the OB that would account for the color issues experienced by many owners since it just bolts into place with no adjustments.

Absolutely correct. It is nothing more than a hit or miss installation. No skill (other than simple dexterity) is required to replace an xbr1 optical block.

Believe me, I wish that there were some mechanical or electrical optical adjustments made available. At least something rudimentary.......but there are none whatsoever. The service menu seems unable to control focus at any level. Convergence yes, but not focus.

The common experience of color anomalies with replacement ob's is most likely due to the paired gamma boards not being reprogrammed properly (or at all). This is a Sony factory QC problem and there is nothing a tech can do to resolve it.
post #16564 of 23978
I joined this forum hoping to see if anyone else was having similar problems to me. I am having a green halo appear 100% of the time. I guess, from reading the posts here that there is not much one can do about it as the OB replacements dont seem to fix the problem. Is that true?
post #16565 of 23978
Upon further examination my NEW OB ROCKS! The picture is as good if not a tad bit better. colors pop just like they did before, reminded me why I love the clean, crisp SXRD picture quality. I don't know if its a new version but I've watched every kind of color background and everything is uniform, blacks are as deep as always. I reain still a sony tv fan. They did right by me for sure
post #16566 of 23978
Quote:
Originally Posted by cctvtech View Post

There is no special technical skill involved with replacing the OB that would account for the color issues experienced by many owners since it just bolts into place with no adjustments.


OK, I haven't really been active on this forum for a few months. Back then it seemed to be a common opinion that repair skill WAS a factor. Without going back through 50 pages, what are the issues I should look for after the repair? Lack of focus, some kind of pink fuzz? Any before and after measurements with Avia or is everything just subjective? I'd love a new XBR, but would be happy for my old one repaired back to what it was.
post #16567 of 23978
Quote:
Originally Posted by gforaker View Post

OK, I haven't really been active on this forum for a few months. Back then it seemed to be a common opinion that repair skill WAS a factor. Without going back through 50 pages, what are the issues I should look for after the repair? Lack of focus, some kind of pink fuzz? Any before and after measurements with Avia or is everything just subjective? I'd love a new XBR, but would be happy for my old one repaired back to what it was.

There are primarily three or four things to look for after an OB replacement. Do these tests after at least 15 minutes warmup:

Light Color Purity - use the memory stick screen, black and white pictures and/or solid color background (white is ideal) to check this. Look for pinkish-purple, yellow or green blobs. Ignore very slight impurities; no OB is perfect and there will almost always be some variations in purity with this technology.

Dark Color Purity - check blacks for traces of color; primarily blue.

Focus - check for focus irregularities.

Other - check color saturation, tint, gamma, iris, black level, etc. for abnormalities.

NOTE: OB's vary from unit to unit. You will likely have to adjust your picture controls differently from new to obtain ideal PQ with a new OB.
post #16568 of 23978
Quote:
Originally Posted by albotti View Post

Hi All,

I have been dealing with Circuit City Advantage people for over a week now trying to get approval for my local TV repair center to order and replace my Optical Block. Its been a nightmare calling and being on hold forever with their Customer service. Being promised it would be approved the next day and then nothing. I called and got the store manager involved today where I bought my set but still have no firm answer yet.

They are probably stalling because the part they are now saying is $1200.

Has anybody else had experience dealing with Circuit City on this Green blob issue and if so what has the experience been?

It seems other retailers from what I have read are responding much faster.

Thanks for the help,
Al

We bought our 50" XBR1 from Circuit City early March last year('06), it has a Feb. '06 date of manufacture. We purchased the 4 year extended warranty as well. In August or Sept. we noticed the upper right corner of our set was turning green/yellow, it continued to spread and we could see outlines of numbers and images that appeared to be burned into the screen. Called CC for service(not Sony), got young girl who sounded like she was in Bangladesh, but she apparently knew what she was doing and scheduled us for a local service company to look at the problem. A week or two passed, tech came, verified problem, said it was a bad "light engine" which I'm told is the same thing as an "OB". Took several weeks for them to get an "OB" from Sony. This was installed and the picture has appeared perfect to us since that install however I fully expect the problem to occur again eventually based on the reports that I've read on this forum. I have no idea if the new OB is the so-called "original "design or if it's a "new" design that I've seen references too on this forum.

Has a technician looked at your set to verify you need a new OB?

VR
post #16569 of 23978
Quote:
Originally Posted by joeblow View Post

Well, I guess I finally got my ticket to the promised land... after three bad OBs and a few months of patience as I waited through the process, Sony has approved for me to get a new 60" XBR2.

I'm thankful for all the info in this thread or I would've been lost along the way I think. You guys helped me make the right choices as I dealt with the problems just by posting up your stories. Best of luck to the rest of you who are still in the thick of it.

Time to research the XBR2 calibration threads!

Congrats Joe.
post #16570 of 23978
If u bought EW on ur XBR1 set from ur local store and Sony NCR rep swapped ur set to XBR2 due to OB, then what does Sony do with the EW u purchased with ur XBR1?
post #16571 of 23978
I was told by Sony that they just need the new serial and model number, then they'll put it on the EW for coverage. Once my new XBR2 arrives, that's the first thing I'll take care of.
post #16572 of 23978
Quote:
Originally Posted by gatti-man View Post

Upon further examination my NEW OB ROCKS! The picture is as good if not a tad bit better. colors pop just like they did before, reminded me why I love the clean, crisp SXRD picture quality. I don't know if its a new version but I've watched every kind of color background and everything is uniform, blacks are as deep as always. I reain still a sony tv fan. They did right by me for sure

gatti man, you;ve given me hope.
post #16573 of 23978
Quote:
Originally Posted by joeblow View Post

I was told by Sony that they just need the new serial and model number, then they'll put it on the EW for coverage. Once my new XBR2 arrives, that's the first thing I'll take care of.

When Sony swapped my tv for an upgrade I cancelled the EW from CC then bought the EW from Sony. I had 3 years left on the CC warranty so that's what I used to purchase from Sony. Saved a few clams.

cheezz
post #16574 of 23978
Has anyone who received a replacement XBR2 for an XBR1 taken a close look at the packing list for the XBR2? Mine says that the "Declared Value" is 2166.91. If that is the true value of the set, by paying Sony the difference I essentially paid Sony their cost for both sets and they got my old XBR1 for free.

Makes you wonder .

P.S. I know the math isn't quite right since they probably only got $1800 or so for the XBR1 from the distributor or retailer. I was being sardonic.
post #16575 of 23978
Quote:
Originally Posted by 2fast4u View Post

We bought our 50" XBR1 from Circuit City early March last year('06), it has a Feb. '06 date of manufacture. We purchased the 4 year extended warranty as well. In August or Sept. we noticed the upper right corner of our set was turning green/yellow, it continued to spread and we could see outlines of numbers and images that appeared to be burned into the screen. Called CC for service(not Sony), got young girl who sounded like she was in Bangladesh, but she apparently knew what she was doing and scheduled us for a local service company to look at the problem. A week or two passed, tech came, verified problem, said it was a bad "light engine" which I'm told is the same thing as an "OB". Took several weeks for them to get an "OB" from Sony. This was installed and the picture has appeared perfect to us since that install however I fully expect the problem to occur again eventually based on the reports that I've read on this forum. I have no idea if the new OB is the so-called "original "design or if it's a "new" design that I've seen references too on this forum.

Has a technician looked at your set to verify you need a new OB?

VR

Thanks 2fast4u for your reply. Yes it has been diagnosed by a technician which only took 2 days. Since then its been the runaround from CC to get approval so my local TV repair can order the OB.

Should have been a few days at the most to get approval. Then I will of course have to wait any number of days/weeks for part to come in. They are saying anything over $500 requires Corp approval but it should not take 10 days and counting. Just not good Customer Service! I am just hoping the fix works and if not they handle a replacement appropriately.

Thanks very much for your reply,
Al
post #16576 of 23978
We don't ALL "know" that and might even dispute there are ANY systemic flaws...
post #16577 of 23978
So there is no real fix for this Green Blob effect? I'm only asking because I just bought a 60A2000 a few days ago and I'm worried. I still have the chance to purchase Best Buy's four year extended warranty.
post #16578 of 23978
There is a real fix, my set is testament to that. What i cant testify too is if this fix will last or if its just a band-aid fix and the green/yellow stain will return. My XBR1 has a build date of Jan 06 and ive had it running on a new OB for about 12 hours of observation. None of my family have noticed any flaws.

I asked my shop what was new/different with the new ob and they said (what i remember in laymans terms so excuse me) is that the blue part of the rp was going bad based on extended exposure to UV light. The new OB has a built in different light filter or what not that stops this from happening.

Eh take what i have to say with a grain of salt but thats what they told me. Not like i would know any different lol.
post #16579 of 23978
I just had to replace my TV bulb after 968 hours (60" XBR1). Is this unusually low? What's the average hours for replacement? I can't imagine replace it every 15 months at $250 a pop!
post #16580 of 23978
Quote:
Originally Posted by mechy View Post

I just had to replace my TV bulb after 968 hours (60" XBR1). Is this unusually low? What's the average hours for replacement? I can't imagine replace it every 15 months at $250 a pop!

That's exceptionally low. The lamp in my 50" XBR1 was at approximately 6000 hours and counting when I traded it for the 60" XBR2. It still worked fine.
post #16581 of 23978
Quote:
Originally Posted by Waffles View Post

So there is no real fix for this Green Blob effect? I'm only asking because I just bought a 60A2000 a few days ago and I'm worried. I still have the chance to purchase Best Buy's four year extended warranty.

My best suggestion for you would be to trade it for another TV, if you insist on Sony, then get XBR2.
post #16582 of 23978
Quote:
Originally Posted by Waffles View Post

So there is no real fix for this Green Blob effect? I'm only asking because I just bought a 60A2000 a few days ago and I'm worried. I still have the chance to purchase Best Buy's four year extended warranty.

Long term durability is not known on these sets yet. My A-2000 suffers from some uniformity issues since new. I am awaiting repair. It appears so far that the A-2000 issues are much less severe in general than on the XBR1. It also appears so far that the XBR2 has even less issues than the A-2000. I would strongly advise you buy either BB warranty, or the one from Sonystyle. Sonystyle is cheaper but excludes the lamp. The lamps on these sets have generally been reliable though. The optical block is the big area of concern, and can set you back over a grand if it needs replaced.
post #16583 of 23978
Quote:
Originally Posted by mechy View Post

I just had to replace my TV bulb after 968 hours (60" XBR1). Is this unusually low? What's the average hours for replacement? I can't imagine replace it every 15 months at $250 a pop!

That is a very short life for a lamp on a Sony set. I follow these threads a lot, and lamp failures are extremely rare. Have you had a power failure while the set is on, or pulled the plug before the fan could cool it down? General advice is also to avoid frequent on and off cycles with these as well...i.e. if you going to watch tv again in less than an hour or so just leave the set on. The bell curve applies to everything though, and you just may one of the unlucky few that had a lamp die young.
post #16584 of 23978
cheezz, u said when Sony swapped ur tv for an upgrade u cancelled the 3 yr left EW from CC then bought the EW from Sony.. So basically u paid twice (xbr1 @CC & xbr2 @Sony) for EW..?
post #16585 of 23978
hey guys, last night I just had my first problem with my 60xbr1, my hdmi ports aren't working. basically, in either input, the video device just flashes for less than seconds in and out. it does 4 flashes for less than a second then shows the video for less than a second and then keeps cycling. any help? i've tried diferent cables and devices. sony didn't know...
post #16586 of 23978
Quote:
Originally Posted by Dinomon View Post

cheezz, u said when Sony swapped ur tv for an upgrade u cancelled the 3 yr left EW from CC then bought the EW from Sony.. So basically u paid twice (xbr1 @CC & xbr2 @Sony) for EW..?

Yes I did. Since I didnt have the XBR1 anymore, I cancelled the remaining term from CC. When I swapped it for the LCD I bought the EW for it from Sony. Got a refund from CC. They wouldnt transfer the EW from CC to Sony.
post #16587 of 23978
thank you cheezz.. I thought someone in this forum once said that Sony automatically transferred the balance of ur xbr1 EW to their new xbr2 set if u ask Sony.. and that would make sense since u originally paid EW on ur initial set and it is because of GB issue that you had to swap a new set.
post #16588 of 23978
Quote:
Originally Posted by gatti-man View Post

There is a real fix, my set is testament to that. What i cant testify too is if this fix will last or if its just a band-aid fix and the green/yellow stain will return. My XBR1 has a build date of Jan 06 and ive had it running on a new OB for about 12 hours of observation. None of my family have noticed any flaws.

I asked my shop what was new/different with the new ob and they said (what i remember in laymans terms so excuse me) is that the blue part of the rp was going bad based on extended exposure to UV light. The new OB has a built in different light filter or what not that stops this from happening.

Eh take what i have to say with a grain of salt but thats what they told me. Not like i would know any different lol.


My 50XBR1 had the yellow lines show up around end of Nov 06, called and had OB replaced 1st week of Jan 07, this OB had the pink/purple cloud effect on the top and bottom of screen, only really noticeable and on whites, and the blacks were blotchy and terrible, had 3rd OB installed 2/5 and I use the memory card color pics to check for color abnormalities and there are non, been almost 5 weeks , I posted originally the 3rd OB had a newer date on the box, so obviously there is a cure out there, it's either luck of the draw or maybe some are hoping for a tv replacement. But I prefer the 50 xbr1 and mine is cured....
post #16589 of 23978
Quote:
Originally Posted by Dinomon View Post

thank you cheezz.. I thought someone in this forum once said that Sony automatically transferred the balance of ur xbr1 EW to their new xbr2 set if u ask Sony.. and that would make sense since u originally paid EW on ur initial set and it is because of GB issue that you had to swap a new set.

dino, the dif is that cheezz DID NOT have a SONY EW on the XBR1. if you have a SONY EW, Sony will transfer that to the new XBR2. if you don't have a SONY EW Sony won't, but maybe whomever you have it with will refund.

of course you can always try to negociate some warranty out of Sony on the new XBR2 too.
post #16590 of 23978
Quote:
Originally Posted by boa12 View Post

dino, the dif is that cheezz DID NOT have a SONY EW on the XBR1. if you have a SONY EW, Sony will transfer that to the new XBR2. if you don't have a SONY EW Sony won't, but maybe whomever you have it with will refund.

of course you can always try to negociate some warranty out of Sony on the new XBR2 too.

Thanks a bunch Boa for clearing that up for me.
I am still waiting for the local service tech to call me; they kept saying that they are booked up for next 3 weeks or so. The tech just needs to verfity if the Green Blob and report it to Sony and Sony will replace my set (i guess). End of last week, Sony NCR rep asked me to fax my receipt to him. I don't know why he asked me to fax my receipt to him.
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