Originally Posted by Torqdog
When my R60XBR1 started displaying symptoms and I then realized I could get a replacement at a very reasonable price, I was at first apprehensive because this TV was definitely a great looking set when everything was working properly. My apprehension quickly faded when the new set arrived and I started to realize that there were no more lamps to change, no more fans to repair etc etc. Nope, I could now just watch the danged thing and enjoy the awesome picture.
I Started having the Green tint optical block problem - after a month it got bad enough I tried to adjust it and couldn't ... and with all the static on the web about it I decided to give it a go and call Sony on my R60XBR1 which I bought in Oct. of 2005 .
I called Sony at (888) 649-7669 and talked to a REP.
They asked questions to confirm it is the optical block. Then proceed to tell me that it was out of warranty and couldn't help with the fix. After a slight amount of persuasion I was given the option of getting two different models for a deal .
KDL55E500 for $200 plus tax
KDL60EX720 for $1075 plus tax
They give you a week to make your decision.
You give them your CC # and then- You also have to snail mail them (with tracker) the sticker from the back of the TV and a picture of the problem. Then they will finish putting in the order and tell you that it could be up to 3 weeks after they receive your snail mail that you get the replacement TV