Thank you Stewart !!
- 4,303 Posts. Joined 8/2003
- Location: In my home theater ( when I'm not rock climbing or kayaking )
- Thumbs Up: 137
- Select All Posts By This User
Thank you Stewart !!
Received my custom Firehawk G4, Luxus A, motorised screen today with IR remote. 120", 2:35, 19.5" of blackout drop. This screen is for a non-dedicated theater to pair with a Sony VPL-VW600es which gets installed today.
The cabinet is fairly standard. For the price, I was hoping for more, but I and the installers were horrified at the lack of quality assurance. Here's what we found:
After paying a HUGE premium to include an IR remote (im in a rental so I don't want to hard wire), the housing came with an ugly black power box attached that has this horrid Fisher Price looking IR sensor with a long white cable.
The housing is black, the power cable leading from the screen is white and it came unterminated with no plug on the end. The power box is black, obnoxious looking and ruins the aesthetic of the entire room, and there is a long white cable hanging from that with a cheap looking IR sensor on the end.
On top of that, the remote was not new, it was used, scuffed all over, and doesn't work. I worked hard to buy this screen, and I'm all about paying a premium for a premium product, but when you're charging double what the competitors are, this is unacceptable.
See the photos attached. The installers were shocked as they had literally installed a much lesser brand screen a few hours before with everything built into the housing and all they had to do was plug in the power. I've called and left a message for Stewart, as has the dealer but haven't heard from anyone yet.
Someone please chime in...
Awesome. Thank you Craig.
I have exposed beams and nowhere to hide the box so I'll have to build something aesthetic. The nicer casing would have worked really well for me but it was at least another 3 weeks wait. I'm still surprised about the lack of termination, a separate box and a dangling IR sensor. Thanks for chiming in. I'm on the phone now and they're working on a quick fix. Not a good start. Hope the picture quality is AMAZING. I'll know in about 2 hrs!
Quick question. My installer is here and they're mounting the projector. The top of the viewable portion of my screen is 73" from the floor. Should the projector be mounted so that the top of the lens is no higher than the top of the viewable portion of the screen? I've heard so many different things, but I want optimal picture quality.
Thanks very much!