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The official Elite screen thread. - Page 39

post #1141 of 1663
Anyone have experiences with Elite RMA/return policy? Thanks in advance.
post #1142 of 1663
Hi considering buying a cheapo Elite manual pull down 120" screen. How is everyone's experience with these? Good enough wave wise or save for something better? It will be my first screen (and projector). I can't do a fixed screen as it will be coming down in front of my lcd. I will be using wall extensions to bring it in front of my lcd tv 8 inches.
post #1143 of 1663
Quote:
Originally Posted by systemlayers View Post

Hi considering buying a cheapo Elite manual pull down 120" screen. How is everyone's experience with these? Good enough wave wise or save for something better? It will be my first screen (and projector). I can't do a fixed screen as it will be coming down in front of my lcd. I will be using wall extensions to bring it in front of my lcd tv 8 inches.

I have had their 150" pulldown manual 1.1 gain maxwhite screen for 4 years now and I get a fantastic picture on it. I am not saying there isn't better but I only paid $299 for mine on sale, was running my Epson original 1080 (non UB) until last month and purchased a new JVC 3D RS50, and it also looks great on the screen.

From what I have heard any manual pulldown larger than 70 or 80 inches (and even those at times) are going to get waves. Mine has them. So what I did was just used some tape and taped the bottom right and left to the wall after pulling it flat, presto, done! But the only time you see the waves is when there is a white image on them and then very little.

I think for the money the Elite "cheapo" is a great product and was very surprised how good it was when I started watching high def on it. I was stunned they could sell it for that price. The top bar is very secure and looks great and you get 12" of extra black on the top to pull the screen lower. Since I purchased this new expensive projector, however, I am considering a High Power 2.4 gain screen, only to brighten the 3D. But this one is fine with me, so I am not sure if I am willing to spend $700.
post #1144 of 1663
Quote:
Originally Posted by mntwister View Post

I have had their 150" pulldown manual 1.1 gain maxwhite screen for 4 years now and I get a fantastic picture on it. I am not saying there isn't better but I only paid $299 for mine on sale, was running my Epson original 1080 (non UB) until last month and purchased a new JVC 3D RS50, and it also looks great on the screen.

From what I have heard any manual pulldown larger than 70 or 80 inches (and even those at times) are going to get waves. Mine has them. So what I did was just used some tape and taped the bottom right and left to the wall after pulling it flat, presto, done! But the only time you see the waves is when there is a white image on them and then very little.

I think for the money the Elite "cheapo" is a great product and was very surprised how good it was when I started watching high def on it. I was stunned they could sell it for that price. The top bar is very secure and looks great and you get 12" of extra black on the top to pull the screen lower. Since I purchased this new expensive projector, however, I am considering a High Power 2.4 gain screen, only to brighten the 3D. But this one is fine with me, so I am not sure if I am willing to spend $700.


Thanks for the advice i probably will since i really can't see the justification in price difference in a pulldown vs. fixed other than the wave thing.
Would putting some weight on the floor/tensioned by string to the screen help with waves? I'll have my screen 6+" away from the wall so taping it to the wall is not an option.
Input would be greatly appreciated.
post #1145 of 1663
I have just ordered the Osprey Tension Dual Series 133" unit and I was wondering if other users are happy with their purchase. I am going to team it up with a JVC X7 and a CAVX Mk3 lens. I hear poor stories over here in AUS about some units but I bit the bullet and decided to get the dual system.

update on unit ...well it has been a while now since I ordered my dual screen , but it ain't coming.Elite will not be making my screen as there are not enough orders for the unit size.. WOW you could have told me sooner ? So I have decided to get a
ElectriCinema 130" 2.35 In-Ceiling Screen with Side Masking unit from Screen Technics ....thanks for the memories ELITE !
post #1146 of 1663
I put up my Elite Cinetension2 84" 1.8 16:9 yesterday and have a few early observations:

1) hung it on a wall using lag bolts to studs. The included brackets/mounting system allow the screen to be slid side to side while securely mounted but not yet tightened. This makes for a nice adaptable mounting that allows good wood to be used even if the studs are not ideally located.

2) I'm surprised to find no "sparkles" or rough uneven surface in the gain screen. I'd expected some of that as typical for gain type screens, but this is nice and smooth.

3) Very lightweight vinyl. Not sure I'm thrilled about it but I guess it works. The tabs that serve as guides for the tensioning cords seem like they'd rip through if manhandled in any way.

4) Although there are cautions not to adjust the tension the (poorly written) manual includes directions for doing so.

5)Neither my wife or I noticed a very objectionable odor. Just that smell of vinyl, like a kid's ball or the like. Not a big deal at all.

6) We don't find the speed of the screens rolling up or down to be slow as so often complained about. I don't think going any faster would be good for wrinkle prevention. I'll time it next time, but doubt it took more than 15 seconds from rolled to all the way down.

7)no wrinkles as received and mounted for use.

8) My projector isn't up yet so I flashed the screen from watch position with my Canon 580 EX II on full blast. Nice even image of the overall white part (the screen). I don't know for sure that it means no hot spotting, but it's a reassuring experiment.

I bought it from an ebay seller at $357. shipped for free.
post #1147 of 1663
Krs, good to hear you are happy with the screen..
post #1148 of 1663
New projector/screen owner, not pleased at all with Elite screens so far. My first one had a giant "hot spot" that was very noticeable especially on light scenes, so I used the RMA warranty and just got the new screen material. I put it on and it has the same exact "hot spot" or footprint. Is this normal? Anything that can be done to fix it?
Has anyone seen this type of thing on the more expensive brands? Because I am seriously thinking of going with a better brand. Any suggestions for better brands?

thx much
post #1149 of 1663
Which Elite model? Which screen material? Size? Distance of projector? Model of projector? Height of screen and projector? Seating distance?

All these things affect hot spotting, and changing any one can improve the situation greatly. At this point, it is hard for anyone to recommend something.
post #1150 of 1663
Anyone have the HSR-pro version of the screen? They have the SRM tech so the screen (which is manual) will have a controlled return into the case and the screen material is a 1.1 gain with fiberglass backing to apparently prevent waves from forming.
post #1151 of 1663
Jayn j, It can't possibly be any one of those things except the screen material itself. It was on the material from the minute I took it out of the box and attached it to the frame.. It has to be a screen defect.
It has been on both rolls of Elite screen material. Not sure what to do now other than call Elite on it for a third time.

It's an elite sable frame 100" inch, cinewhite. Epson 8350 powerlite. Height of projector about 7.5 feet. Distance to screen about 14'. Center of screen is about 4' off ground. Seating is 14' from screen.
post #1152 of 1663
I ordered a 84" CineTension2 CineWhite screen from Visual Apex and received it a few days ago. One side of the outer box was wet but the inner box was dry. Good! Just a few minutes ago I finally have time to take the screen out of the plastic only to discover they sent me the wrong fabric. The label on the outer box had the correct model number -- TE84HW2 -- but the label on the back of the screen read TE84HC2. Ugh.

I sent Visual Apex an e-mail with pictures, but I have a feeling they will redirect me to Elite Screens customer service. How is Elite Screens at handling errors that they made? Will I have to pay out of my pocket to send this screen back? Are they going to wait for this screen before they send me the correct one? Will they charge me shipping to ship the correct screen? Will the shipping be expedited?

Edit:

I did a little research at Elite Screen's website on their screen fabrics. The difference in gain between CineWhite and CineGrey is 0.1 which is very small. I'm thinking of just keeping the screen because of that, but I want to know if there are other differences. Do whites still look white in CineGrey screens, or do they look grey-ish? I should add I'm using a Sanyo PLV-Z3000 projector.
post #1153 of 1663
Quote:
Originally Posted by George Montemayor View Post

I ordered a 84" CineTension2 CineWhite screen from Visual Apex and received it a few days ago. One side of the outer box was wet but the inner box was dry. Good! Just a few minutes ago I finally have time to take the screen out of the plastic only to discover they sent me the wrong fabric. The label on the outer box had the correct model number -- TE84HW2 -- but the label on the back of the screen read TE84HC2. Ugh.

I sent Visual Apex an e-mail with pictures, but I have a feeling they will redirect me to Elite Screens customer service. How is Elite Screens at handling errors that they made? Will I have to pay out of my pocket to send this screen back? Are they going to wait for this screen before they send me the correct one? Will they charge me shipping to ship the correct screen? Will the shipping be expedited?

Edit:

I did a little research at Elite Screen's website on their screen fabrics. The difference in gain between CineWhite and CineGrey is 0.1 which is very small. I'm thinking of just keeping the screen because of that, but I want to know if there are other differences. Do whites still look white in CineGrey screens, or do they look grey-ish? I should add I'm using a Sanyo PLV-Z3000 projector.

Visual Apex should not send you to Elite, they should handle it for you so that there is no work on your end. You should just sit back and let them figure it out. I have a good relationship with some of the guys over at Elite. Although you didn't buy from AV Science, I can see if I can talk to them for you if you like...

That's assuming that Visual Apex sends you directly to them.

Thanks,

Benito
post #1154 of 1663
Quote:
Originally Posted by Benito Joaquin View Post

Visual Apex should not send you to Elite, they should handle it for you so that there is no work on your end. You should just sit back and let them figure it out. I have a good relationship with some of the guys over at Elite. Although you didn't buy from AV Science, I can see if I can talk to them for you if you like...

That's assuming that Visual Apex sends you directly to them.

Thanks,

Benito

Thanks Benito, I will work with Visual Apex first to see how they will take care of the situation. I wonder if Visual Apex and/or Elite Screens will allow me to mount the screen onto the wall first before making the exchange. I did a search last night on CineGrey and it looks like Elite Screens also made labelling mistakes in the past. It makes me wonder if I actually have a CineWhite screen with the wrong sticker.

Btw, I have dealt with AV Science about 6 years ago with Daniel Hutnicki for one of those now discontinued (?) curved ultra high gain Vutec screens, and I completely forgot about you guys when looking for a new screen.
post #1155 of 1663
Anybody has any experiences with the Lunette series curved fixed screens from Elite expecially in terms of build quality etc.

Lunette Series Link

I'm looking for a 2.35:1 curved screen and I'm considering getting a 158" diag 2.35 Lunette series screen and upgrading it with Centerstage XD or StudioTek 130 material (depending on whether we decide to go AT or not).

Rather than build a curved frame myself I figure this would be a better way to go as I can get a Curved screen with a high quality material fro less than $2K
post #1156 of 1663
look to the left of the coke bottle and you'll see a bright "spot", this is actually in the screen material and not the projector. Has anyone ever seen this? this is my second Elite screen with this same exact spot.
LL
post #1157 of 1663
Quote:
Originally Posted by Tom Ace View Post

look to the left of the coke bottle and you'll see a bright "spot", this is actually in the screen material and not the projector. Has anyone ever seen this? this is my second Elite screen with this same exact spot.

Since it is the exact same spot, I really would be looking for something other than the screen. I assume you have it mounted in the exact same place.

Try taking it off the wall and setting it on the floor. See if the image moves with the screen or stays in the same place relative to the room. If the later, look for other lights in the room that could reflect. Also, look at unmounting the projector and trying it from a lower location. See if that changes it. If you are seeing it when the projector is off, then it is ambient light. Try moving a hand in front of the spot and see if you can block the hot spot.

I guess it could also be a wave in the material causing it to focus light. If that was the case, it would not move as you moved around the room.

I looked at the picture, and it really looks like reflected light to me. A screen defect would have sharper edges.
post #1158 of 1663
Quote:
Originally Posted by Tom Ace View Post

look to the left of the coke bottle and you'll see a bright "spot", this is actually in the screen material and not the projector. Has anyone ever seen this? this is my second Elite screen with this same exact spot.

I'm not sure how big your screen is, but if it's small enough that you can turn it on it's side (standing up), you could see if the hotspot shows up at the same spot in the room (but different spot on the screen). That would help determine if it's the projector or some reflection from somewhere else, versus being the screen itself.
post #1159 of 1663
Quote:
Originally Posted by Yonkers View Post

I'm not sure how big your screen is, but if it's small enough that you can turn it on it's side (standing up), you could see if the hotspot shows up at the same spot in the room (but different spot on the screen). That would help determine if it's the projector or some reflection from somewhere else, versus being the screen itself.

Quote:
Originally Posted by jayn_j View Post

Since it is the exact same spot, I really would be looking for something other than the screen. I assume you have it mounted in the exact same place.

Try taking it off the wall and setting it on the floor. See if the image moves with the screen or stays in the same place relative to the room. If the later, look for other lights in the room that could reflect. Also, look at unmounting the projector and trying it from a lower location. See if that changes it. If you are seeing it when the projector is off, then it is ambient light. Try moving a hand in front of the spot and see if you can block the hot spot.

I guess it could also be a wave in the material causing it to focus light. If that was the case, it would not move as you moved around the room.

I looked at the picture, and it really looks like reflected light to me. A screen defect would have sharper edges.

Guys,

Thx for your input, and believe me I have tried everything you have recommended. It is definitely not the projector, If you look at the screen from the side with the projector off, you can see the spot and it is dark (see pic below, it is acutally from my first screen and the spot was a little bigger), and no that is not a dirt stain cuz it looks like a dirty spot that would just wipe off. When the projector is on, the spot is much lighter than the rest of the screen. It is not ambient light and there is nothing that could reflect onto screen. I shot the image on the wall with screen out of the way and there is no spot. I took the screen material off and put it on the other way and the spot just moves to the other side of the coke bottle, so it is in the screen material. I talked to Elite and they think it's a bad "roll" of production so they are sending me another piece of material. Their screen material is marked with a serial # indicating which "roll" of production it came from. My first roll and second roll both had different serial #'s so that means both of them were bad, so who's to say the third roll won't have a spot on it.
Not sure what I'm going to do if it has one too.
LL
post #1160 of 1663
Quote:
Originally Posted by Tom Ace View Post

Guys,

Thx for your input, and believe me I have tried everything you have recommended. It is definitely not the projector, If you look at the screen from the side with the projector off, you can see the spot and it is dark (see pic below, it is acutally from my first screen and the spot was a little bigger), and no that is not a dirt stain cuz it looks like a dirty spot that would just wipe off. When the projector is on, the spot is much lighter than the rest of the screen. It is not ambient light and there is nothing that could reflect onto screen. I shot the image on the wall with screen out of the way and there is no spot. I took the screen material off and put it on the other way and the spot just moves to the other side of the coke bottle, so it is in the screen material. I talked to Elite and they think it's a bad "roll" of production so they are sending me another piece of material. Their screen material is marked with a serial # indicating which "roll" of production it came from. My first roll and second roll both had different serial #'s so that means both of them were bad, so who's to say the third roll won't have a spot on it.
Not sure what I'm going to do if it has one too.

Bad rolls happen. I've seen bad rolls with marks, wrong gain...that sort of stuff. The problem is that higher end companies have better QC and can catch bad runs before the material gets to production.

Benito
post #1161 of 1663
Quote:
Originally Posted by ZedZ View Post

Anybody has any experiences with the Lunette series curved fixed screens from Elite expecially in terms of build quality etc.

Lunette Series Link

I'm looking for a 2.35:1 curved screen and I'm considering getting a 158" diag 2.35 Lunette series screen and upgrading it with Centerstage XD or StudioTek 130 material (depending on whether we decide to go AT or not).

Rather than build a curved frame myself I figure this would be a better way to go as I can get a Curved screen with a high quality material fro less than $2K

I posted a similar question way back, and so far haven't seen anyone post back in regards to the Lunette. So if you go this route please report back! I'd love to hear how this goes for you. I'm in the same boat where I'm not particularly impressed by the AcousticPro1080 material but thought the frame could be a good platform to make the upgrade off of. Another, possibility is to buy the curved Prismasonic screen frame either directly through Prismasonic, or have AVS order one in for you as they sell the curved frame minus the fabric. Good luck, hope to hear how it works out for you.
post #1162 of 1663
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post #1163 of 1663
Really sorry to hear that Tom. Sucks that you have to go through that over and over again. Hope it all gets sorted out. I have a contact over at Elite, even if you didn't buy from us, i can talk to him to see if there's anything he can do.

I visited their location not too long ago and it since everything is already packed and in stock, i'm assuming that they are not taking the time to inspect the unit here at their CA location.

Benito
post #1164 of 1663
Quote:
Originally Posted by Benito Joaquin View Post

Really sorry to hear that Tom. Sucks that you have to go through that over and over again. Hope it all gets sorted out. I have a contact over at Elite, even if you didn't buy from us, i can talk to him to see if there's anything he can do.

I visited their location not too long ago and it since everything is already packed and in stock, i'm assuming that they are not taking the time to inspect the unit here at their CA location.

Benito

............................................................ .......
post #1165 of 1663
Quote:
Originally Posted by George Montemayor View Post

Thanks Benito, I will work with Visual Apex first to see how they will take care of the situation. I wonder if Visual Apex and/or Elite Screens will allow me to mount the screen onto the wall first before making the exchange. I did a search last night on CineGrey and it looks like Elite Screens also made labelling mistakes in the past. It makes me wonder if I actually have a CineWhite screen with the wrong sticker.

Btw, I have dealt with AV Science about 6 years ago with Daniel Hutnicki for one of those now discontinued (?) curved ultra high gain Vutec screens, and I completely forgot about you guys when looking for a new screen.

It's time I did an update to my problems with Elite Screens.

It looks like Visual Apex contacted Elite Screens who in turn sent me a replacement. The replacement arrived on 3/24/2011, dropped off in front of my house without a signature. I was terribly surprised Elite Screens would do such a stupid thing.

Next, I received a FedEx return label from Elite Screens via Visual Apex. I cannot deliver the screen to a FedEx location. It just won't fit in my car. So I called them today to schedule a pick up. Turns out the pick up will be around 8am to 6pm. This in unacceptable. I cannot take a day off from work to wait for an undetermined amount of time. When I waited the first time for my screen (the mispackaged one), the FedEx guy arrived around 7pm. When the replacement screen arrived, I expected the FedEx guy to also arrive at night. Instead the FedEx guy arrived in the morning, I believe.

I called Jocelyn from Visual Apex today about my problem who in turn called Elite Screens. She has been dealing with my Elite Screens problems and has been very helpful. Shortly afterward, I received an e-mail from a Charlie Barrentos from Elite Screens addressed to Jocelyn. The best they can do is initiate a 3-attempt pick up for the package, but they cannot give an exact date and time when that will happen.

I went to the FedEx site and saw this:

Quote:


Ensure trouble-free scheduling for FedEx Ground pickups.
If you're having trouble scheduling a FedEx Ground pickup, try broadening the time frame. Set Ready Time to the beginning of the day, and Latest Time Available to the end of the day.

This implies I can specify a time of day for the pick up. What a load of BS.

I replied to all recipients of that letter, indicating I cannot take a day off for this mistake that shouldn't have been made in the first place. The best I can do is be at home until the FedEx guy arrives, then drive back to work.

I also suggested I can also leave the package outside for FedEx pickup, but I will need to sign a legally-binding contract stating I am not liable for any damages made to or theft of the package.

Lastly, I suggested I can take unpaid time off as long as Elite Screens reimburse me a day's worth of pay. If the pick up takes place on April, then I must also be reimbursed for retroactive pay increases, should my boss inform me on May. (FYI: we're doing end-of-year performance reviews now. Those who receive a pay increase are notified on May, but the pay is retroactive to April).
post #1166 of 1663
George, I get it that you are annoyed, and have been inconvenienced. However it seems to me that you are being a bit of an ass toward people who are trying to help.

This really isn't rocket science to figure out. You can leave it witha willing neighbor for pickup. You can find a friend with a truck, van or SUV to help you carry it to tne dropoff site. You can risk leaving it on the porch. You could even leave it covered on the patio and send them instructions on where to pick it up.

Instead, you seem to be asking someone to 'pay' for their mistake, but the people you are inconveniencing (VA and FedEx) are not the ones who wronged you.
post #1167 of 1663
Quote:
Originally Posted by George Montemayor View Post
The label on the outer box had the correct model number -- TE84HW2 -- but the label on the back of the screen read TE84HC2. Ugh.
This just happened to me, too. I bought a TE84HW2 brand new off of eBay and the outside of the box said TE84HW2 but opening it revealed TE84HC2 on the unit itself. The material looks pretty white but this is my first Elite screen so I would have no idea which one it really is. My projector is 2000 lumens so I guess it doesn't matter either way. I live 20 minutes from their HQ in Cerritos, CA so I guess if I was really picky I could always try that option.

My real frustration right now is finding the darned vertical limit adjustment switches. I've read the instructions, both on Elite's website and Amazon reviews, but obviously the design has changed since then. There are no yellow/white adjustment switches anywhere. I've looked all up and down inside to no avail. They must be positioned in a way that I can't see them directly, and I don't have a portable mirror to stick up there and check the nooks/crannies at the moment. Granted I've already ceiling-mounted it against the wall so I only have 5" of clearance to peer up at the insides, but even feeling around I can't seem to locate them.

Does anyone know where they are? Or will I need to contact Elite support?

(Edit: Mine's a v1.5 if that helps. I unmounted it from the ceiling to make it easier to search inside but no go.)
post #1168 of 1663
Quote:
Originally Posted by kinless View Post

This just happened to me, too. I bought a TE84HW2 brand new off of eBay and the outside of the box said TE84HW2 but opening it revealed TE84HC2 on the unit itself. The material looks pretty white but this is my first Elite screen so I would have no idea which one it really is. My projector is 2000 lumens so I guess it doesn't matter either way. I live 20 minutes from their HQ in Cerritos, CA so I guess if I was really picky I could always try that option.

My real frustration right now is finding the darned vertical limit adjustment switches. I've read the instructions, both on Elite's website and Amazon reviews, but obviously the design has changed since then. There are no yellow/white adjustment switches anywhere. I've looked all up and down inside to no avail. They must be positioned in a way that I can't see them directly, and I don't have a portable mirror to stick up there and check the nooks/crannies at the moment. Granted I've already ceiling-mounted it against the wall so I only have 5" of clearance to peer up at the insides, but even feeling around I can't seem to locate them.

Does anyone know where they are? Or will I need to contact Elite support?

(Edit: Mine's a v1.5 if that helps. I unmounted it from the ceiling to make it easier to search inside but no go.)

Mine were easy to find.. Look up (assuming it is mounted) inside the slot on the very end kinda on the wall side. They are on the same end as the CAT5 connection and plug. you will need a flashlight because everything is black up there. Ignore the colors. Earlier in this thread, someone reported that they were switched. The screen might have to be down a little to see them or the strap that stops the screen from going up too much might be in the way.
post #1169 of 1663
Quote:
Originally Posted by Psolar View Post

Mine were easy to find.. Look up (assuming it is mounted) inside the slot on the very end kinda on the wall side. They are on the same end as the CAT5 connection and plug. you will need a flashlight because everything is black up there. Ignore the colors. Earlier in this thread, someone reported that they were switched. The screen might have to be down a little to see them or the strap that stops the screen from going up too much might be in the way.

I consider myself pretty ed-ju-ma-cated in these sorts of things, but I'll be an eagle that flies backwards if I can ever find those stupid switches.

I called tech support this morning and they told me basically the same thing you did, but I still can't locate them visually or by feel. I've got one of those insanely bright LED flashlights so I'm searching every crevice on that motor side area without luck. I also felt around above that screen-stopping strap, but nothing. I don't even know how I would jam an alan wrench up there even if I did find them.

I attached some images here of what I'm seeing. Maybe someone can guide me here... both are facing up from the rear of the wall.
LL
LL
post #1170 of 1663
Quote:
Originally Posted by kinless View Post
I consider myself pretty ed-ju-ma-cated in these sorts of things, but I'll be an eagle that flies backwards if I can ever find those stupid switches.

I called tech support this morning and they told me basically the same thing you did, but I still can't locate them visually or by feel. I've got one of those insanely bright LED flashlights so I'm searching every crevice on that motor side area without luck. I also felt around above that screen-stopping strap, but nothing. I don't even know how I would jam an alan wrench up there even if I did find them.

I attached some images here of what I'm seeing. Maybe someone can guide me here... both are facing up from the rear of the wall.
When I get home tonight, I will compare those pictures to exactly what I see and tell you exactly where they are in comparison to those images. When you do find them, there is no issue of getting an alan wrench to turn them.
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