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The official Elite screen thread. - Page 51

post #1501 of 1663
Dimitiriz,

Return the screen. Elite will honor the warranty and hook you up with a new screen. They will try to have you follow their repair process first, but if you're not happy after that they will RMA the screen. It will take about 4 weeks overall, as you'll have to send them parts from your current screen before they will process the RMA back to you.

Might be faster to return to the seller as DOA and request them to ship you a new screen.

Either way.. don't expect total perfection on one of these, as i don't think they can deliver such a screen. Your specific sample does look to be outside what should be acceptable though and you should return.
post #1502 of 1663
When attaching the screen to the frame on the sable series is it normal for it to be almost impossibly hard? I cannot stretch the sides out to fit.. no matter what.. my hands... oh lawd my hands.
post #1503 of 1663
Quote:
Originally Posted by ivanhoek View Post

Dimitiriz,

Return the screen. Elite will honor the warranty and hook you up with a new screen. They will try to have you follow their repair process first, but if you're not happy after that they will RMA the screen. It will take about 4 weeks overall, as you'll have to send them parts from your current screen before they will process the RMA back to you.

Might be faster to return to the seller as DOA and request them to ship you a new screen.

Either way.. don't expect total perfection on one of these, as i don't think they can deliver such a screen. Your specific sample does look to be outside what should be acceptable though and you should return.


Thanks Ivan,

got 1st reply from Elite..., " Thank you for contacting Elite Screens. The tension system is not something that can be adjusted. Rather, the tension system is built into the screen, to allow for a tensioned viewing surface. If you are still encountering waves, the best method is to leave the screen in the down position for 2 – 3 days, to allow the material to stretch."

Screen been down for about 60 hours already and I do not see any changes in anything stretching out.

I purchased it from VisualApex but haven gotten any replies to my email. My obvious problem is that shipping this thing will be $$$$.., as I am in Ohio and it was like $160 to have it delivered in the fist place.
For RMA would they just ship me the screen part or?

I do realize that nothing like this will be perfect but this just seems to be defective from the start. Definitely jumps at you during certain movie scenes.

Thanks!
post #1504 of 1663
Yeah I also went through the process of leaving it down for a while as well with no success. For the actual RMA they'll have you cut a piece from the screen and send them the endcaps, the circuit board and the piece of screen. You can then junk the rest. They'll cover shipping for the replacement..

Frankly, i'd say this is DOA and just return to visual apex for an exchange.. for a DOA they should cover shipping. i haven't tried them, but you may consider their vapex screens as they are supposed to be a little better built.

I didn't get the vapex because the 120" wasnt available for a long while..
post #1505 of 1663
Quote:
Originally Posted by ivanhoek View Post

Yeah I also went through the process of leaving it down for a while as well with no success. For the actual RMA they'll have you cut a piece from the screen and send them the endcaps, the circuit board and the piece of screen. You can then junk the rest. They'll cover shipping for the replacement..

Frankly, i'd say this is DOA and just return to visual apex for an exchange.. for a DOA they should cover shipping. i haven't tried them, but you may consider their vapex screens as they are supposed to be a little better built.

I didn't get the vapex because the 120" wasnt available for a long while..

So they will send me a whole new screen then? I
As a little test to their "let the screen hang" advise.., there might be some validity... I was double checking all the stuff and if I tugged lightly on the bottom rail the screen would actually straighten out quite a bit. So looks like there is just not enough weight on the bottom bar?
However.., as soon as I rolled the screen up and unrolled it.., the waves were back.

Ohh, I did look at Vapex... they just didn't have any 135" tensioned screens. frown.gif
post #1506 of 1663
Quote:
Originally Posted by DreamAgain2 View Post

When attaching the screen to the frame on the sable series is it normal for it to be almost impossibly hard? I cannot stretch the sides out to fit.. no matter what.. my hands... oh lawd my hands.

Go back to your manual, there is a page that has a diagram to show the order in pinning the screen. You can also download the manual from Elite. I had the same issue, if you don't follow the order exactly it never stretches all the way.
post #1507 of 1663
Quote:
Originally Posted by Dimitriz View Post

So they will send me a whole new screen then? I
As a little test to their "let the screen hang" advise.., there might be some validity... I was double checking all the stuff and if I tugged lightly on the bottom rail the screen would actually straighten out quite a bit. So looks like there is just not enough weight on the bottom bar?
However.., as soon as I rolled the screen up and unrolled it.., the waves were back.

Ohh, I did look at Vapex... they just didn't have any 135" tensioned screens. frown.gif

Yeah, you'll eventually get a whole new screen from them. I'm not too sure about there not being enough weight in the bar, since I tried adding more weight and it didn't work. The problem is with the method they use to attach the material to the weight bar, and the overall build quality.
post #1508 of 1663
Hi,

Do the Manual and SRM Pro use the same materials? The ony difference is slower retraction of the screen?
Do you still get waves on the SRM Pro?

Can you leave the screen extended for long periods of time(months?) and still retract later?

Thx
post #1509 of 1663
Hi,

will a 150 inch screen fit in a basement with 8 foot from floor to ceiling ?

This is the screen : http://www.amazon.ca/Screens-M150UWH-Manual-Projection-Screen/dp/B000BFW6RO

I will be using the BenQ W1070 and im not sure if I should go 135 or 150 for the screen !
I used a projector calculator (http://www.eliteprojectorcalculator.com/) and it seems to fir, but im worried about the lumens.

Thanks

Noalkain
post #1510 of 1663
Measurements are on Elite's site:

http://www.elitescreens.com/index.php?option=com_content&view=article&id=45&catid=2&Itemid=15&lang=en
post #1511 of 1663
Hi, Very new to projectors and Screens so I am apologizing off the bat.

I have been looking around and for the price Elites seem to be a good deal. I was thinking either a manual or electric pull down screen. I want to mount it on the ceiling above my TV. Also It would be nice if it was AT so I could use 3 towers as my front stage.

How does the ELECTRIC125H-A1080P2

http://www.amazon.com/Elite-Screens-ELECTRIC125H-A1080P2-Spectrum-Projection/dp/B0093E81FA/ref=sr_1_1?ie=UTF8&qid=1369141560&sr=8-1&keywords=Electric125H-A1080P2

but cam across to many options for the manual pull down one. I would like to stay in the 120" range. What color would work best and would getting a AT screen impact picture and sound substantially?
post #1512 of 1663
Quote:
Originally Posted by Noalkain View Post

Hi,

will a 150 inch screen fit in a basement with 8 foot from floor to ceiling ?

This is the screen : http://www.amazon.ca/Screens-M150UWH-Manual-Projection-Screen/dp/B000BFW6RO

I will be using the BenQ W1070 and im not sure if I should go 135 or 150 for the screen !
I used a projector calculator (http://www.eliteprojectorcalculator.com/) and it seems to fir, but im worried about the lumens.

Thanks

Noalkain

Hi,

My basement is about 2 inches short from 8feet.
https://www.dropbox.com/s/jikb24ljzpl0ux0/2013-05-13%2022.19.50.jpg
I was thinking of going 150" at first but it would have been overwhelming and when I talked to Elite guy on their chat system he said that you want a few feet open bellow the screen. Not sure how true that is but I decided to go with 135".
post #1513 of 1663
The general rule about screen height is that when your sitting on your couch or chair, your eyes should hit about 3/4 down from the top of the screen for the most comfortable viewing experience. I owned 135", it isn't easy to meet that requirement without raised seating. I know I didn't quite meet that with about 1.8FT of space below my 135" screen but you can't always control that.

Here is a link from THX discussing screen height: http://www.thx.com/consumer/home-entertainment/home-theater/hdtv-set-up/
post #1514 of 1663
Does anyone have any opinion on the DIY Wall series? I was interested in the 150 inch http://www.amazon.com/Elite-Screens-DIYW150H-Series-Projection/dp/B00ACJ2G06 but there are no reviews any where, presumably due to it being a new product. I was either going with this screen or a DIY spandex screen.
post #1515 of 1663
I haven't seen any reviews and this is the first time I have heard of this product from Elite. It sounds really intriguing though, it appears to be a niche product. It is like a manual pull down but without the box apparatus at the top and its like fixed frame but without the inflexible frame. So the only caveat I see is no tension, so technically waves could develop over time but that doesn't always happen. Its also hard to notice waves anyway at that screen size.

That might be a good solution for the family lake house, I could hang it in the trees vs use an inflatable screen due to the high incline of the property.
post #1516 of 1663
Quote:
Originally Posted by taskman View Post

I haven't seen any reviews and this is the first time I have heard of this product from Elite. It sounds really intriguing though, it appears to be a niche product. It is like a manual pull down but without the box apparatus at the top and its like fixed frame but without the inflexible frame. So the only caveat I see is no tension, so technically waves could develop over time but that doesn't always happen. Its also hard to notice waves anyway at that screen size.

That might be a good solution for the family lake house, I could hang it in the trees vs use an inflatable screen due to the high incline of the property.

If you look at the installation directions (Downloads) you see that it may be possible to apply some tension to this screen depending on how far down you mount the bottom screws/nails. There is a small amount of border for spill over on the sides but none on the top or bottom.

Looks fine for throwing up on the side of a garage, etc.

http://www.elitescreens.com/index.php?option=com_content&view=article&id=1659&catid=3&Itemid=21&lang=en
post #1517 of 1663
Quote:
Originally Posted by ivanhoek View Post

Yeah, you'll eventually get a whole new screen from them. I'm not too sure about there not being enough weight in the bar, since I tried adding more weight and it didn't work. The problem is with the method they use to attach the material to the weight bar, and the overall build quality.

I'm surprised EliteScreens didn't send you guys the instructions to take the weight bar apart and pull the screen tight over again. They gave me the instructions before and I never tried it, basically I'm having the same problems some others are having where I have a couple big waves in my material that straightens out by pulling on the bottom portion of the screen and pulling tight. But I have to do this everytime I put the screen down, because the next time it's pulled down it does this over again.

Here is the document that I was told to do in order to make the weight bar evenly distribute its weight and the wrinkles are supposed to be removed after performing this task. I just haven't tried it because when you take off the black bar on the bottom I don't know if it needs to be slid out or if it can just be pulled off by pulling down after the screws are removed. I don't have the space where my screen is installed to slide that long bar TE2 - BOTTOM WRINKLE.DOCX 877k .DOCX file out.
post #1518 of 1663
Quote:
Originally Posted by dmoneyman2323 View Post

I'm surprised EliteScreens didn't send you guys the instructions to take the weight bar apart and pull the screen tight over again. They gave me the instructions before and I never tried it, basically I'm having the same problems some others are having where I have a couple big waves in my material that straightens out by pulling on the bottom portion of the screen and pulling tight. But I have to do this everytime I put the screen down, because the next time it's pulled down it does this over again.

Here is the document that I was told to do in order to make the weight bar evenly distribute its weight and the wrinkles are supposed to be removed after performing this task. I just haven't tried it because when you take off the black bar on the bottom I don't know if it needs to be slid out or if it can just be pulled off by pulling down after the screws are removed. I don't have the space where my screen is installed to slide that long bar TE2 - BOTTOM WRINKLE.DOCX 877k .DOCX file out.

They did send me those instructions, i tried it and failed miserably smile.gif Not only did the waves return, but I ended up fraying one of the tension cables enough thaf it broke. They did make it right and sent me a brand new screen eventually.

My Elite screen (the new, "good one") is in the garage right now and listed on craigslist.

Ended up buying a fixed frame screen , and I'm much happier now.
post #1519 of 1663
Quote:
Originally Posted by dmoneyman2323 View Post

I'm surprised EliteScreens didn't send you guys the instructions to take the weight bar apart and pull the screen tight over again. They gave me the instructions before and I never tried it, basically I'm having the same problems some others are having where I have a couple big waves in my material that straightens out by pulling on the bottom portion of the screen and pulling tight. But I have to do this everytime I put the screen down, because the next time it's pulled down it does this over again.

Here is the document that I was told to do in order to make the weight bar evenly distribute its weight and the wrinkles are supposed to be removed after performing this task. I just haven't tried it because when you take off the black bar on the bottom I don't know if it needs to be slid out or if it can just be pulled off by pulling down after the screws are removed. I don't have the space where my screen is installed to slide that long bar TE2 - BOTTOM WRINKLE.DOCX 877k .DOCX file out.

Thanks dmoneyman2323!

Do you know if the weight bar slides off to the side or is it possible to slide it down? My screen angle will make for a very frustrating slide off ... (Nevermind, lol, I see you have the same issue as me, anyone else knows?)
Kind of interesting they have this document to send people but nothing is being done at the factory level to remedy the situation. The Word document looks like was created on 5/5/2008 and modified 10/6/2008, that's 5 freaking years this been ongoing.
Edited by Dimitriz - 6/4/13 at 9:10am
post #1520 of 1663
Anyone know the price of a 100" 16:9 fixed frame Elite Screens AcousticPro4K?
post #1521 of 1663
Quote:
Originally Posted by Dimitriz View Post

Thanks dmoneyman2323!

Do you know if the weight bar slides off to the side or is it possible to slide it down? My screen angle will make for a very frustrating slide off ... (Nevermind, lol, I see you have the same issue as me, anyone else knows?)
Kind of interesting they have this document to send people but nothing is being done at the factory level to remedy the situation. The Word document looks like was created on 5/5/2008 and modified 10/6/2008, that's 5 freaking years this been ongoing.

It slides off.. since the bar is so long, it was fairly difficult to slide off while the screen was up on the wall.
post #1522 of 1663
What is the largest Elite Screens AcousticPro4K! That screen looks really nice
post #1523 of 1663
Does anyone have any real experience with the 1080p2 AT screen material. I just had a chat conversation with Elite and am kind of disappointed.

They basically told me don't waste my money on the 1080p2 material, that it's prone to moire. Their only suggestion was to spend more money and get the 4k material. Really???
post #1524 of 1663
Quote:
Originally Posted by ivanhoek View Post

It slides off.. since the bar is so long, it was fairly difficult to slide off while the screen was up on the wall.

Did you have undo both ends to remove the bar?
I am under assumption that I will need to undo the left side then slide the bar off to the right. I have only about 2 to 3 feet of clearance on the left side of the screen.

Thanks
post #1525 of 1663
Quote:
Originally Posted by Dimitriz View Post

Did you have undo both ends to remove the bar?
I am under assumption that I will need to undo the left side then slide the bar off to the right. I have only about 2 to 3 feet of clearance on the left side of the screen.

Thanks

I had to undo both ends and then slide it off. Yeah i had about the same clearance as you, so the process involved actually twisting the screen while removing the bar. Got a couple of scratches on the wall paint doing that smile.gif
post #1526 of 1663
I got my Sable series screen in and one of the felt pieces of the frame has 3 imperfections that look like gashes in the felt. Has anyone else had theirs shipped like this? Just trying to figure out if this is common due to it being a cheaper screen or if this unusual and worth trying to get a new one.
post #1527 of 1663
Quote:
Originally Posted by Donkey1521 View Post

I got my Sable series screen in and one of the felt pieces of the frame has 3 imperfections that look like gashes in the felt. Has anyone else had theirs shipped like this? Just trying to figure out if this is common due to it being a cheaper screen or if this unusual and worth trying to get a new one.

It could be shipping damage, if not, I would still proceed along this line. Your choices are to ask the seller for an exchange or if the damage to the felt is only to one side contact Elite Screens directly. I assume they will send you a new piece under their warranty plan.

http://www.elitescreens.com/index.php?option=com_content&view=article&id=105&Itemid=106&lang=en
post #1528 of 1663
I ended up calling amazon and they sent me a new one. The new one had a similar defect so I pieced together the best parts of both frames to get a perfect frame. Then sent back the defective parts as one unti. Screen is fantastic for $300.
post #1529 of 1663
Got my VMAX120XWH in last week from Amazon and installed for the new Epson 5020. Totally watchable in daylight for sports bar effect viewing, though no blacks/dark grays/ok any grays. Only a couple of very subtle waves in the screen, just enough to notice a little when a scene is panning with lots of sky, etc. otherwise pretty much not there during normal viewing. No other defects of any kind.

Extremely bright at night in normal modes even with 3D.

Motor is extremely quiet, and slow which is no big deal. Mounted with two 8" white metal shelf brackets from Home Depot, about six dollars for both.

I guess I'm one of the lucky ones, or, part of the silent majority that don't post. :P Highly recommended for the price.

Ok, the power cord could be longer so the extension connection isn't so obvious hanging halfway up the wall.
post #1530 of 1663
I am ready to pull the trigger on the Spectrum 100H, but I have some questions. I am trying to keep my center channel and my entertainment center under the screen. The top of the center channel sits 35" from the floor and my ceiling is 7'9" which leaves me 57" for screen from ceiling. I chated with Elite and they said that one solution is to reduce the vertical down so the top black border is reduced. He sent me instructions and then told me not to do it because it would void the warranty...wink, wink.biggrin.gif He suggested I get a custom cut screen, but it would be very expensive. Has anyone manually changed their vertical drop on the Spectrum screens? Should I get a smaller screen or a new lower entertainment center?
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