Originally Posted by gentilesc
Anyone experiencing a problem with WFSB-HD (channel 233)and Fox61-HD (234) in the New Haven region (West Haven). Was unable to get consistent signal from both those channels all night on Friday (9-25), basically unwatchable.
Update: Spoke to Comcast last night and today and was told that in the New Haven, West Haven & Hamden region they have what is called a "major outage" which has started in Hamden as early as Sept. 20th. I am being told it is a problem with a what they called a "node" and that the problem has been compounded by an additional equipment failure over the last couple of days. They said that the customers seem to be effected in different ways with some calls saying "on demand" or their guides don't work or like in my case problems with the local channels HD signals. Before they were aware of the nature of the problem they were "rehitting" boxes and in many cases the customer lost all signals, so they are recommending that we do not perform a power reset because instead of a couple of issues you risk losing everything.
The young lady talked to me for over 10 minutes and said that technicians have to stay on the site until it is fixed but that they do not have an estimate of when that will be. Once all service is back to normal they will consider requests for adjustments on bills, if one is requested.
Since I live in West Haven, they did not mention if the problem has extended into other areas of the state also, but if you are in other areas, it may be worth a phone call. The customer service reps seem to be embarassed that the problem is taking so long to correct. My guess may be that they are waiting for some equipment but that is only speculation.
Anyone else hear anything more or different.