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SA 8300HD Problems and solutions thread - Page 3

post #61 of 1283
On regular Sd channels, changing image from 480p to 720p to 1080i doesn't really change my image quality. Am I doing something wrong? And if I want to set all my SD channels to 480p, how do I do it without going to each channel and changing the setting?
post #62 of 1283
Quote:
Originally Posted by jimhh View Post

Re 1. Yes. 1. Start the recording of the game. 2. Click Stop recording button. 3. Select Go to end of recording. 4. Use rewind button while in Play mode to go back 15 minutes.

Re 2. See my post above about this. SA's instructions don't work for me. Maybe they'll work for you.

Jim

Also, when fast forwarding, if you hit the right directional arrow button you'll skip to the next 15 minute interval.
post #63 of 1283
SA 8300HD SPDIF Audio Optical & Coax volume problems.

Left and Right Analog audio volume works correctly. If you adjust volume using the cable box volume and change channels the DB level is very close on all channels.

When using SPDIF Optical or SPDIF Coax the cable box volume does not function. The DB level of the channels vary drastically. I have tested 6 units all units have problem.
SA 8000HD did not have this problem.


Timewarner Hudson Valley New York - SA 8300HD Pioneer Software


Any Ideas?
post #64 of 1283
Quote:


Also, when fast forwarding, if you hit the right directional arrow button you'll skip to the next 15 minute interval.

kickass, perfect.

Unplugging the unit DID free up my HBO on demand, I just hope it was a one time error and not something I am gonna see a lot of!

Sam
post #65 of 1283
Quote:
Originally Posted by leko View Post

Also, when fast forwarding, if you hit the right directional arrow button you'll skip to the next 15 minute interval.


This doesn't work on mine. Is there a specific mode you have to be in (buffer vs. recording playback)?
post #66 of 1283
You'll find that there are many variations in the software installed by your cable company in your 8300. If you're not in the same service area there are many things you'll see others bragging or whining about that may not apply to you. There are three families of code, SARA is Scientific Atlanta's own code which runs with their head end gear and guide and Passport which runs on the Pioneer guide and a Microsoft version even. Goto the HDTV Recorders and Players forum and check out the hardware specific/software specific threads.

TerryB
post #67 of 1283
Quote:
Originally Posted by TerryB View Post

You'll find that there are many variations in the software installed by your cable company in your 8300. If you're not in the same service area there are many things you'll see others bragging or whining about that may not apply to you. There are three families of code, SARA is Scientific Atlanta's own code which runs with their head end gear and guide and Passport ....

TerryB

My, do you write well. In this world of fine points, unpublished details and uncertainty, you said a lot in one brief paragraph. I tried out Leko's tip earlier, and had to conclude that my Cox Comm. 8300's software does not execute what amounts to a pretty neat trick.

I happen to be a recovering Replay TV model 5040 user, the last one sold that automatically skipped commercials. The box and remote that Replay sold me worked poorly, so the auto skip feature is all that I miss. That, and the $300 I shelled out for a lifetime contract.

After using the SA box for a few months, I've settled on using the double-arrow 10X Fast-forward speed on 2½ minute long and other commercials. Then Play, 4X Rewind to a black screen, and back to Play. (Personally, I prefer Rewind to Instant Replay.) Spending maybe 20 seconds to return to a program isn't so bad.

During the past week or two I've noticed a brief alert on the screen about an upcoming recording. It says something like: Notice, in two minutes you will be recording Program X, etc. It's up for only a second! I think I would prefer that it stay up longer, or not at all. A speed reader I'm not.

Jim
post #68 of 1283
The upcoming recording message here lasts for about 15 seconds. I'd rather it left sooner, but I think that exit sends it on its way.

TerryB
post #69 of 1283
Quote:
Originally Posted by TerryB View Post

You'll find that there are many variations in the software installed by your cable company in your 8300. If you're not in the same service area there are many things you'll see others bragging or whining about that may not apply to you. There are three families of code, SARA is Scientific Atlanta's own code which runs with their head end gear and guide and Passport which runs on the Pioneer guide and a Microsoft version even. Goto the HDTV Recorders and Players forum and check out the hardware specific/software specific threads.

TerryB

Yeah, I suspected that might be the case. Time Warner boxes in Milwaukee also automatically jump back a couple seconds to account for reaction time when pressing play during a fast-forward. I saw the tip suggesting you can get that functionality by pressing replay instead of play, so it was unclear whether that did something different (jumped back further) or if that particular box lacked that functionality on the play button.
post #70 of 1283
Quote:
Originally Posted by Kadath View Post

kickass, perfect.

Unplugging the unit DID free up my HBO on demand, I just hope it was a one time error and not something I am gonna see a lot of!

Sam

I've had my 8300 for a few months now, and this will happen on rare occassion. All you need to do is reboot the box. Unplugging it for a min and plugging it back it solved the problem for me 90% of the time. The other 10% were either solved by calling TWC up and having them boost the signal from their end, or due so local service outage.
post #71 of 1283
I recently bought a Pioneer HDD/DVD Recorder and connected it to my 8300HD via s-video when I noticed all the HD content had both pillars and letterboxes around it. I connected the 8300HD directly to my TV (Toshiba 34HFX84) and noticed had the same effect. When I change channels, the banner showing the channel overlaps the bottom letterbox, so that tells me the cable box is generating those bars to create a 4:3 picture. Consequently, my TV generates the pillars because it is receiving a 4:3 signal. The picture comes out just fine over components, but the Pioneer only has composite/s-vid inputs (though it does have a component output which I thought was weird). I also played around w/ the "Aspect Ratio" and "Output Format" settings but nothing seemed to make a difference. Anyone know if the 8300HD can push out a full 16:9 signal w/o letterboxes over a composite or s-vid connection?

Additionally, in reading the manual and a few other posts, I was looking for the "Set - Picture Format" setting thinking that might help, but I couldn't find it. I also could not find the "Audio Output" setting. Is it possible my cable provider (TWC NYC) disabled these settings?
post #72 of 1283
Every once and a while my 8300HD DVR box goes black or breaks up with the audio stuttering. It does not matter if I am watching a HD or SD channel. I have tried rebooting yet it still happens. This box was brand new and I installed it less than two months ago. Anyone else have this issue?
post #73 of 1283
Quote:
Originally Posted by InStyle76 View Post

I recently bought a Pioneer HDD/DVD Recorder and connected it to my 8300HD via s-video when I noticed all the HD content had both pillars and letterboxes around it. I connected the 8300HD directly to my TV (Toshiba 34HFX84) and noticed had the same effect....

Additionally, in reading the manual and a few other posts, I was looking for the "Set - Picture Format" setting thinking that might help, but I couldn't find it. I also could not find the "Audio Output" setting. Is it possible my cable provider (TWC NYC) disabled these settings?

I'm not sure you're in the appropriate forum, but let me address the second paragrach of your post. Many of the original general settings entered with the 8300HD can be adjusted or changed with your remote. (I believe your TWC STB uses Passport software, while my STB from COX uses SARA software. Although we may both have the SA model AT8400 remote, the following applies to your software, not mine.)

On your remote, click once on Settings--just above the larger Volume button and the yellow A triangular button on the left side. That will giver you a menu of some settings. For more settings, follow the instructions or click the Settings button again. (With SARA, I must click Settings twice to reach the menu.)

Jim
post #74 of 1283
Quote:
Originally Posted by dm145 View Post

Every once and a while my 8300HD DVR box goes black or breaks up with the audio stuttering. It does not matter if I am watching a HD or SD channel. I have tried rebooting yet it still happens. This box was brand new and I installed it less than two months ago. Anyone else have this issue?


I just got a sa8300 today. I bought a radioshack 12' hdmi cable and installed it. The first few hours it worked flawlessly. The last two hours I get an occasional audio breakup or video black screen for a second. I've only been watching HD so far.

Is anyone else besides us two having this problem? Is it the box or my cable?
post #75 of 1283
Quote:
Originally Posted by jimhh View Post

On your remote, click once on Settings--just above the larger Volume button and the yellow A triangular button on the left side. That will giver you a menu of some settings. For more settings, follow the instructions or click the Settings button again. (With SARA, I must click Settings twice to reach the menu.)

Yes, I know about this secondary settings menu, but the 2 settings I mentioned are not in the list. If this is not the correct forum, do you know which one would be more appropriate?
post #76 of 1283
Quote:
Originally Posted by InStyle76 View Post

Yes, I know about this secondary settings menu, but the 2 settings I mentioned are not in the list. If this is not the correct forum, do you know which one would be more appropriate?

Actually, I think we both belong in this SA 8300 Problems and Solutions thread. But there is another thread that's dedicated to SA STBs using Passport software. And it's 72 pages long, with over 2,000 posts! Even before you post there, you may find posts where other TWC subscribers address your same issues.

We're now in HDTV Area/HDTV Hardware. Try going to HDTV Area/HDTV Recorders and Players. Then scroll down to SA 8000HD & 8300HD w/Passport software. Hope that helps.

Jim
post #77 of 1283
Hi all,

I seem to be having an issue using my DVR remote to control my 50px500. I believe I have the 2200 remote for the SA 8300 HD DVR through COX. Anyway, has anyone been able to control this pdp using this equip? Any suggestions?

Also, I seem to be having issues with volume control on the DVR using HDMI. I thought I read somewhere there was an easy fix for this....anyone know what it is? I was previously using componant and the volume adjust on the DVR remote worked fine, but once I switched to HDMI, I can only adjust volume through the PDP remote!? HELP!!
post #78 of 1283
Quote:
Originally Posted by drhill View Post

I just got a sa8300 today. I bought a radioshack 12' hdmi cable and installed it. The first few hours it worked flawlessly. The last two hours I get an occasional audio breakup or video black screen for a second. I've only been watching HD so far.

Is anyone else besides us two having this problem? Is it the box or my cable?

My 4200HD box is doing the same thing. I just replaced the splitter and will keep you posted.
post #79 of 1283
Hello, all!

I have an SA 8300 HD/DVR hooked to a standard definition TV. Every now and then, the 8300 will miss a scheduled recording. It was scheduled correctly and will remain in the Scheduled Recordings folder even past the time it was supposed to record. This is a very random occurence, usually happening once or twice a month.

Has anyone else experienced this with their 8300, and more importantly, does anyone know how to fix it? I live in Richmond, Virginia in a Comcast system.

I've combed SA's website for some help to no avail...thanks to anyone who can assist!
post #80 of 1283
New Sony 60XBR1 tv (replacing my 60xbr800), and just swapped my Time Warner Pioneer HD box with the Scientific Atlanta 8300 HD DVR:

Hello all! I just did those two things i listed above, and while i love the idea of the "combo" of the SA8300HD DVR/HD cable box, there are numerous issues that i've encountered so far. it would be great to hear what your combined wisdom/advice might be.

i followed the directions exactly. not turning anything on until all the connections are made. i'm using an HDMI cable between the 8300 and my 60xbr1. Interestingly, by turning on my Sony TV, the 8300 is automatically turned on!! Is that normal?? but i encountered numerous frozen images (for about 5 to 20 seconds), then most of the time, they recover. it happens several times an hour, maybe even every 5 minutes to 10 mins. after a day of exasperation, i decided to unplug the power cord and replugging in back in. THAT changed a lot. it is not freezing up less than once an hour or so, though i don't really know because i just did that.

i change two things at the same time: my 60xbr800 to the 60xbr1, and the pioneer HD box to the SA8300HD/DVR, so i don't really know which device to attribute the image quality to, though i'm sure it's 99% the tv, the image is stunning - when there is a moving image, that is

is my mediocre experience with the 8300 and the unplugging and replugging of the power cord the right thing to do? what are your respective experiences? does your 8300 turn on as well when you turn on your TV if you also use HDMI?

i'm also researching an SATA hardrive to expand the capacity. Unfortunately, it doesn't really say which models are recommended other than >7200rpm and SATA Version 2 drive/cable protocol. may i ask how you guys have done this? does it work well? am i doing something that's going to cause me even MORE problems? i've only had this for 2 days and i'm already seeing frozen images, sometimes not recovering and requiring the unplugging of the power cable!!

by the way, i use a power conditioner ( Exact Power and Chang LightSpeed) and also a "Brickwall" power surge protector. So i think i'm as well protected and my power is about as conditioned as i can be.

thanks in advance and i look forward to hearing your answers and advice.
post #81 of 1283
may i know how to find the version number of my 8300 HD dvr box?

thanks!
post #82 of 1283
on the 8300HD dvr, may i ask if anyone knows how to do a "fast forward 8 seconds"? that can be done on Tivo units just by entering some numbers.

has anyone tried this yet?

thx!
post #83 of 1283
Any idea why the bypass in the menu doesnt seem to do jack?

I found instructions for the Cocast cable box, holding down select and setting it to output 720p. Now EVERYTHING is outputting 720p direct from the cable box, and not seeing 1080i from those channels where its native and 720p from where those are native, like the bypass is supposed to, not sure whats up with that.

Sam
post #84 of 1283
Quote:
Originally Posted by dm145 View Post

Every once and a while my 8300HD DVR box goes black or breaks up with the audio stuttering. It does not matter if I am watching a HD or SD channel. I have tried rebooting yet it still happens. This box was brand new and I installed it less than two months ago. Anyone else have this issue?

Called Cablevision and they had me unplug both boxes one at a time while they sent a signal to "boost signal strength". It has be a few days and the problem seems to be gone.
post #85 of 1283
Last night I was trying to run the HDTV Setup Wizard and something went wrong. Now, no matter what I do, the box will not come out of 480i mode. Because of this, I can't view an image through the component outputs and I can't run the HDTV Setup Wizard. Any thoughts on how I can get out of this situation?

Thank You,
Lin
post #86 of 1283
Quote:
Originally Posted by InStyle76 View Post

I recently bought a Pioneer HDD/DVD Recorder and connected it to my 8300HD via s-video when I noticed all the HD content had both pillars and letterboxes around it. I connected the 8300HD directly to my TV (Toshiba 34HFX84) and noticed had the same effect. When I change channels, the banner showing the channel overlaps the bottom letterbox, so that tells me the cable box is generating those bars to create a 4:3 picture. Consequently, my TV generates the pillars because it is receiving a 4:3 signal. The picture comes out just fine over components, but the Pioneer only has composite/s-vid inputs (though it does have a component output which I thought was weird). I also played around w/ the "Aspect Ratio" and "Output Format" settings but nothing seemed to make a difference. Anyone know if the 8300HD can push out a full 16:9 signal w/o letterboxes over a composite or s-vid connection?

Additionally, in reading the manual and a few other posts, I was looking for the "Set - Picture Format" setting thinking that might help, but I couldn't find it. I also could not find the "Audio Output" setting. Is it possible my cable provider (TWC NYC) disabled these settings?

The HD signal can only be passed through component or DVI/HDMI; your new DVD recorder is SD, that's why there's no component in, BUT, it acts like a regular progressive scan DVD player, hence the component outputs)
The signal generated from the SA8300HD via Composite or SVideo is 4:3 SD, so both peices of equipment you have are doing exactly what they are supposed to be doing.
The only workaround would be to use the SA8300HD pic format settings, and use the 16:9 ZOOM 4:3 setting; for 4:3 matted 16:9 video, you really don't lose too much, and this is how I watch those particularly formatted shows.
post #87 of 1283
Ok, my ability to pause, rewind, ff live TV stopped working this weekend. So, initially, there I had this problem where it wouldn't let me view another channel when I was recording one. The message telling me that I had to stop one of the recording came up, but I was only recording one thing. It said that both tuners were busy, which is BS. I found out that the "record" light was always on when I wasn't recording anything. So I unplugged the STB for half a day and problem fixed. Now, when I try to pause live tv, the image will change to some shopping network clip. When I press play, it will play that shopping network clip and then freeze. I have to change channels to unfreeze it and then go back to the channel I wanted to pause to view it. Whenever I try to pause live TV, regardless of what channel, it goes to the same freakin shopping network clip. It's like its stuck on it. I think something is wrong with the Hard Drive. All my recorded shows work fine though.

Does anyone know how to reformat the Hard Drive? Maybe this will fix it. Thanks guys.
post #88 of 1283
Quote:


Any idea why the bypass in the menu doesnt seem to do jack?

Because my users manual didnt tell me to hit info and guide at the same time while the unit was off to bring up the display wizard. Got that done now and I let the Panny do the scaling.

Sam
post #89 of 1283
I just set up my box, but i dont even have an audio problem yet, because i cant get anything to show. On my tv it says "Weak or no signal". I have it connected directly to my tv via HDMI with nothing else. I dont understand why.

PROBLEM SOLVED, but still a grainy pic.
post #90 of 1283
I just hooked up a new DVI>HDMI cable to my HDTV. Everything seems to be working fine so far, but I have one question. When I first turn the TV on a note comes up say that "HDMI is blocked" and then it disappears.

What does this mean?
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