Originally Posted by peterlee
I just switched my Tivo HD from TWC to FIOS in Manhattan. Verizon seems even less familiar with Cablecards than the traditional cable providers, if that's possible. The billing and ordering people are badly trained; my order was initially entered with a "digital adapter" which is the STB, not a Cablecard. When I called to fix it, I had multiple people tell me that you couldn't record programs with Cablecards, that you couldn't watch-and-record with them, that Verizon didn't even offer Cablecards! So there's a certain amount of persistence one has to have to even order FIOS with a Cablecard but Tivo users are probably used to that.
What makes the above all the more laughable is that Vz's own boxes use M-Cards!!!
It's clearly visible through the open grill on the 7100 STB("M-Card" is written on the card itself!)
When I ordered the Multi-room DVR software I even had a CSR tell me flat-out that it wouldn't work at all with an SD box!!!(just a reminder-it will, it just won't stream HD content). when I repeated this to tech support I swear I could "hear" the guy roll his eyes over the phone
To be fair the tech support people are on top of their game-always helpful & knowledgeable. Also my past experience was that Vz in NYC was always a major PIA to deal with-they're better down here.