The staggering idiocy of verizon.com.
I have a billing problem. I lost my voice, so I tried online chat. CSR told me I had to call or use email form. Okay, I used email form. I kept getting this error.
Code:
Please avoid the following ^()+=[]';{}|"<>~ special characters in your message.
What the heck? That's right, no apostrophe, so no contraction for you. I checked and checked my message. Did not see anything. Copied and pasted into a text editor and used regex search. Found nothing. I figured it must be a length problem. I started condensing my message. Still same error message. I kept condensing til I got down to literally 3 sentences and it went through.
Unbelievable. And the instruction actually told you to give as much detail as possible to help them resolve it quickly.