Originally Posted by FOPA
It showed up in both places today.
Originally Posted by joblo
Good bleeping grief...
There is no SET TOP BOX EXCHANGE under IN-HOME AGENT. There is a SET TOP BOX EXCHANGE directly under CUSTOMER SUPPORT, but that provides no information about whether or not I need
to exchange my box; it simply invites me to do so.
To really find out if you need to exchange your box, select CUSTOMER SUPPORT, then HELP TOPICS, then SET TOP BOX EXCHANGE
Why does a communication company communicate so poorly? Does nobody proofread and/or test anything anymore?
[emphasis added --joblo] I just ran it and it analyzes the types of boxes you have in your home and indicates by name which (if you have more than one) should be upgraded. I selected the 6416-2 I have and it created an order and informed me to check back in at the Customer Support->In-home Agent->Exchange Set Top Box exchange to locate the order number. It said 30 minutes, but I checked it just now after about 15 minutes and my order number has been provided.
Not for me. Just checked again, same results as before.
Of course, it's possible it works differently for me because I only have one box and it does not need to be exchanged. (Which could make one wonder why I got the email in the first place, but I did.)
Also, I didn't go past the first screen where it offered to exchange my box because I didn't want to create an unnecessary order -- been down that road too many times already.
Again, for my situation and from my perspective, the communication was poorly executed, and unfortunately, entirely typical of my experience with Verizon.