Originally Posted by dmbatch
Thanks for the heads-up. Usually when they say 8 - 5 they never show up in the morning.
Always call to verify. They're usually good, but it never hurts to reconfirm.
And ... after some initial issues, the installers FORGOT to close out the install when they left, so my service never activated - and we waited 3 hours for the TV to begin displaying programming. So I called Verizon, and they quickly realized what happened, so they closed the install, and within 15 minutes we had all the channels/info downloaded - and they gave us a credit of 1 month of the $39.95 extended basic charge for the inconvenience.
If you have FiOS Internet, make sure your anti-virus software isn't blocking the IP addresses of your settop boxes when the NIM is plugged into your router. That may not have been the issue, but they and the installer's laptop did show up as untrusted addresses with Trend Micro's PC-Cillin, so I "trusted" them and everything went well.