The Official HP Pavilion 1080P DLP Owner's Thread - Page 309

You were right DAVE, the other lamp failed after 3 hours. Seems like it is the D/A converter loosing bits in the red one. It takes time to show, probally need a new light engine, I have a 5 year warranty, It is also a function of the setup of colors, played around and finally went back to reset,

Want it to really fail so tech can call HP. May want to leave it on 24 hours.

Will put a variac on the line and see what happens when I change from 105-120 volts.

Ray

Was the rejection through Amex, HP, or ServiceMaster?


Thanks. Was the estimate you submitted ultimately rejected (too costly) or was the part not available? I'd be surprised if they'd rather refund $4K than have a $2K repair done.

Did you have to use CompUSA? The CompUSA techs don't seem to be familar enough with the set to say for certain one way or the other what may be wrong.

Also, I will be taking pics and posting what this problem looks like later.

-db

One can guess that the pricing that HP places on the light engine is probably a reflection of its availability. They are probably repairing these light engines at huge cost.. my guess is at some point they will not be available.

When I purchased my set in late spring '06 I had a light engine fail immediately. I knew right then you had to have an extended warranty on these sets.

I know a few people who have these sets and have had zero issues. My brother bought a 56" Samsung a few months before I did. His light engine failed on his Sammy. It was covered on an extended warranty but would have been over a grand from what they told him.

Rear projection sets have high failure rates. Unfortunately up to this point there has not really been affordable alternative technology in the 65" and up size.

I saw a 1080P 63" Sammy Plasma as a refurb for about 5K by the time you got in under warranty. The flat panels are just so much more reliable and repairable.

My HP only gets used an hour or two a day. The 58" Panny plasma in the bedroom, and the LCD at my desk get much more use... DLPs are nice but the new big 1080P plasmas if you can afford them, are to die for.

The feature set of the HP was extra ordinary for its time. It was an ambitious design undertaking on the part of HP. They understimated the service requirements and badly misjudged the failure rate. I am sure that is one project they wish they never got in to. The rest of the story is extremely unfortunate for quite a few folks.

I will run my 6580 'till it either fails outside of warranty or HP decides they can't fix it under warranty and offers a buy back. I hope neither happens but by then hopefully somebody will be selling a reliable and affordable 75" or larger display that average people can afford.

I just want to confirm what so many have seen. For me the Nvidia cards don't work on the HP with Vista. The ATI 2600 works fine. I have also tried 24P from the PC, the PS3 and an XA2 and all give the same rippling screen so it you are all right. It don't work.

Time to get away from desk and this 32" Sharp and reitre to the couch and the 6580.

Here is what my set looks like with the purple dots...

Also, I've been away from this thread for a while, but see that some people are having EDID info. I hex edited the file from the Sep23 firmware for the 6580 and set both EDID modes to 1280x720. This allows the PC/HP to boot in DOS, XP, SpinRite, BIOS, etc with a Nvidia 8800GT. Cannot confirm Vista, but maybe this will help someone.

-db

 

HDMIEDID6580_Sep23.zip 0.3505859375k . file

dburns,
My extended warranty was through Repair Master (Warrentech) and I was only 6 months into the 3 year extension. I was offered cash or the replacement. I took the replacement because they took my suggestion as to the make and model I wanted. That RPTV fell within the companies budget and saved me from having to put extra cash down on the replacement. It also included the shipping so I saved about $500 by accepting the offer. Their cost for the Samsung HL-T6187s was $1635.00 wholesale plus shipping cost to me. Best price on the street I could get for this model was $2099.00. Their cost for the light engine was the same as I was quoted from HP at the time. So Warrentech saved about $200 to $300 hundred by doing the replacement. This whole situation really broke my heart. The HP was such a good set when it worked, could not beat the color and sharpness and detail. I am getting used to the Samsung and in many ways it is a better set. The color is just as good, but the detail is a little less. The performance of the LED light engine is outstanding. Only trade off that is negative with the LED is a narrower light field for viewing. Brightness is just as good overall after adjustments and is the same when compared to the HP. Shadow detail is a little better. I hope this one fairs better and that Samsung is a better company to deal with. Got the extended warranty on this set also, for sure!

I just called Repair Master on my Md5880n as my set has a 5 year warrenty, it is nearly 2 years old. The faces of people after a 30-60 warmup become blurry as the reds shift from orange to near red, hard to watch.

He could not find a repair man iin this area, will have some one call.

How did you get a replacement, the Samsung is 61 inches, looks like a great deal. What do I have to tell them to get the same deal? I paid $2995 so will they give you cash?

What cash did they offer and on what HP set.

Ray

it was the cost that put it over the top. At 50% of the value of the tv though, your right, they will probably want the repair done.

in my case, yes I did use the compusa tech - didn't really want to, but was unable to find anyone locally. At the very least, the tech did have the hp support number handy to confer with.

I do not see anything on ebay...any ideas on how to contact ruletrule?

HDMI1 not working......

Ok, HDMI2 has been working with D36 firmware to my HTPC 1080p just fine. I just got an XBOX 360 elite.

HDMI1 has a black screen.
Plugging the HTPC into HDMI1=black screen.....

Is this a sync issue or is HDMI1 just busted? I searched these forums and my "problem" seems to be unique. I can plug and unplug the XBOX 360 and HTPC into HDMI2 and it works perfectly. HDMI1 is black. ALso, with my Canon Video camera (HV20) it is also black....

ANy suggestions or just deal with the HP extended warantee people for the 10000 time (this is my 4th set)

I sent you a PM with his email address.

Last night I was trying to unplug my external HD which was plugged into my UPS, but I accidentally unplugged the HP TV towards the end of its cooldown cycle. Once I realized what happened I plugged the TV back in and turned it on... the TV powered on briefly with a blue light but no picture, then it rebooted and powered up normally. Everything seems to be working OK now, but have I caused any lasting damage to the bulb? Afterward I powered it off and it cooled down normally. This was a total fluke thing, my TV is hooked up to a UPS and has survived multiple extended power outages over the 18 months I've had it.

I have inetvertantly turned power off........ and had the power shut off atleast 4 times with NO cooldown over the 2 1/2 years I have owned my 6580. I have a ups sitting in a table but have not hooked it up yet(I am a para I used to be able to pull the set away from the wall but it has rooted itself in my carpet) my little bro had back surgery and I have not been able to get it hooked up..........anyway........ Other than having my first bulb explode after 5 months the set has been for the most-part trouble free...... I beleive the first round of Bulbs sent with the sets where defective............ I love my set..... I still look at sets every time I go to a store and pleasantly have not found one that beats it for PQ, easy of connectivity, Styling and sound......

The Panny 65" Plasma is down to $6k from some online places. To be honest, I think the picture of these is starting to rival our sets.

My 65" HDMI1 is blown - so painful. I have now gone through 4 sets.

Reliability is a big issue - I think 17% 2 year failure I just saw in 1 study vs 5% with FP.

I am also worried the new XBR5 from Sony 70" will never make the light of day ..... deep color and all.

Thanks. A 2nd pair of purple dashes showed up today Since I am not bound to using CompUSA (Amex extended warranty) I'd love to get an experienced tech out to look at my HP. Anyone have a recommendation for the Tampa, FL area? I do not like the idea of a CompUSA tech who does not normally work on TVs reading the manual and trying to guess at how to do the repair work. Even an experienced DLP tech with other brands would be preferable.

Thanks,

-db

rayme - In one of my many phone calls I suggested that one of the sets I had been looking at was Samsung. The deal was 1745 cash or the Samsung. It did not take me but a few miliseconds to make that deal. If i had taken the cash I would have to had put up another 350 + shipping charges based on the shopping I did. You have to be patient with them, it takes them many weeks to process your claim. My HP went bad at end of August and I did not receive the New one until Oct 15th. Try not to get angry or shout, they do tell the truth about were the claim stands. The only person you talk to is the telephone rep. That person will and does call the appropriate manager to get info. They have to get quotes and such and that takes forever. Call once per week and get an update. What was funny, was that the first notion that I had that the new TV was on it's way was when the shipper called to make arrangements. Good like PM me if you need more advice.

This describes me to a tee... Dana, I think when we communicated a few years ago, you said you were in the Scripps Ranch area... If so, I hope you got through the fires OK.

-Mike

Thanks for the reply. So far they have not called back. Will request $1800.
TheTV is hard to watch after 30 minutes. I will look at the new LCD's at maybe 52 inches, will be small after the 58 inch

Ray

Have found Repir master hard to work with, THEY want me to find a HP dealer and pay all up front. They could not find a dealer in my area OC CA with 3 million people south of LA.

Called HP and got a number of "out of warranty", had to pay $250 up front, not sure who will pay for the light engine, I really dont want it repaired . They will come Monday.

Did you pay for the first call and did you get this back. Repair Master will DO NOTHING until you get an estimate. I asked for $1800 to put toward a LCD model.

What happens if they suggest a light engine, do you call RM or what.

Ray

Hi all,

I've trouble with my 6580n. I'm new to this forum and hoping to find some help. From reading multiple pages of this forum, it appear lots of other folks are also having issues with these HP TVs.

My TV's picture is pretty bad for some applications, especially movies with darker settings. The picture issue is that faces have noticeable bright spots that look like reflections from a bright light. The darker the scene, the more pronounced the issue. In darker scenes the bright spots will be evident on clothes and other objects.

It isn't always a huge problem... Football games still look pretty good. Scary movies with their dark scenes are even more scary with this "special effect."

Yep, outta warranty, almost 2 years old... Paid the $250 to HP support, Comp USA tech visited and he thinks I need a new "main board assembly module." HP says, "That will be $965.39 please."

Does that sound like the right solution? Do I have any alternatives other than to buy the part from HP? I checked ebay and didn't find any parts or any of these TVs listed.

Reading this thread, I get the impression that the is potential of a downward spiral. Should I just cut my losses now, before spending another grand on this unit?

Any advice would be deeply appreciated,

Ron

First, apologies if my quoting the parts/repair costs was out of bounds.

From futher digging around in this forum, I've obtained the idea that the problem is posterization, that a potential solution is to adjust the Color Wheel Index, and obtained access to the service manual that provided the key sequence to get to the service menus. I'm very impressed by how helpful/powerful this forum has proven already.

I adjusted the color wheel index from 22 to 4, and the picture improved dramatically. Not perfect, but dramatically improved. Going below 4 doesn't seem to improve things further. Colors, especailly the yellow on Michigan's uniforms, now seem a bit intense.

Can anyone tell me what is drifting/changing that would require changing the color wheel index and what part(s) needs to be replaced and how soon???

Is there some ohter settings that need to be adjusted to compensate for the change in color wheel index?

I bought a PS3 yesterday and thought I would finally be able to enjoy 24p 1080p glory on my 65" md6580n but to my surprise, the video is CHOPPY playing my first blu-ray disc Spiderman 3!

More specifically, it looks like the display is not fast enough to refresh itself especially during scenes of motion or action. Only the still and stationary images are perfectly sharp and fine. The only other way I can think of to describe it is as if I am playing a game or video that is too fast, and something is unable to keep up.

This shouldn't be happening. Has anyone else encountered this problem before?

Disabling the 24p output on the PS3 solved it, but isn't 24p the best "pristine" image that HP is touting these 1080p sets are able to display?

I also replied to you on the PS3 AVS forum. The problem is that even though the TV accepts 24p signals it doesn't refresh them correctly at multiples of 24p such as 48, 72 or 120 Hz. Only today's newer sets refresh correctly 24p signals. If you turn it off on the PS3 the problem disappears and the quality difference is minor at best.

I agree. The HP DLPs are native 1080p @ 60Hz. The TV should convert 24Hz to 60Hz, but it seems to have issues. However, even if it worked correctly, the TV doing the 24>60 conversion should look exactly the same as the PS3 doing the 24>60 conversion.

The new Samsung and Mitsubishi DLPs that can do 120Hz should look great with 1080p @ 24Hz, since these TVs can display five frames for every source frame. With our TVs, the TV needs to alternate between displaying two frames and three frames, and the PS3 is the best place to do the conversion since the TV has problems with 24Hz.

When I purchased in the Fall of 2005, no other rear projection accepted 1080p over HDMI. With a TV that only accepts 1080i, you need to depend on the player properly interlacing the signal from 1080p @ 24Hz to 1080i, the TV properly deinterlacing 1080i to 1080p @ 24Hz, and then converting 24 Hz to 60Hz. Even though our TVs can't handle 1080p @ 24Hz, they perform at least as well (if not better) with Blu Ray and HD DVD players than other rear projection TVs that I might have purchased in the Fall of 2005.

-Dave

ah..thank you guys for the explanation. It's unfortunate that the HP doesn't do native 24p, but still I'm quite happy and amazed by the quality of the 1080p blu-ray via PS3 on my 65".

I do hope that one day I'll have a set that display 24p natively since that's the frame rate the movies are shot at.

And the Sony A3000.

I hope this helps others experiencing the posterization issue...

Installing the latest firmware (d29+ available from HP website) seemed to help with the posterization problem on my set. Changing Color Wheel Index did resolve the posterization on my set.

I forgot how wonderful the picture on this set can be. I do love it, but am worried about how long this fix will last.

FYI, I paused on an image exhibiting posterization and just the act of pulling up the service menu corrected the posterization - how strange is that??? Exiting the service menu without changing any settings caused the poserization to return imediately. Lowering the CWI caused the posterization to go away with or without the service menu invoked.

Replacement bulb for $250 without the mount on eBay:
http://cgi.ebay.ca/HP-XB31-L1516A-15...QQcmdZViewItem

The description says: You are bidding on a replacement lamp for the HP XB31 projector. This is the lamp that goes in the L1516A and L1511A assemblies. This is not the assembly. As pictured this is the replacement lamp and is covered under the Osram factory warranty to be free of manufacturing defects. The is the original lamp made on the original equipment by Osram for HP.

Does it worth it to buy just the bulb and put in the older mount I have in the TV-set? Or I have to buy the bulb and the mount assembled together?

Please advice.

Krasoft, this isn't the same bulb that's in the md58/6580 tv's.

Regards,
Mike