Originally Posted by patjoy
rayme - In one of my many phone calls I suggested that one of the sets I had been looking at was Samsung. The deal was 1745 cash or the Samsung. It did not take me but a few miliseconds to make that deal. If i had taken the cash I would have to had put up another 350 + shipping charges based on the shopping I did. You have to be patient with them, it takes them many weeks to process your claim. My HP went bad at end of August and I did not receive the New one until Oct 15th. Try not to get angry or shout, they do tell the truth about were the claim stands. The only person you talk to is the telephone rep. That person will and does call the appropriate manager to get info. They have to get quotes and such and that takes forever. Call once per week and get an update. What was funny, was that the first notion that I had that the new TV was on it's way was when the shipper called to make arrangements. Good like PM me if you need more advice.
Have found Repir master hard to work with, THEY want me to find a HP dealer and pay all up front. They could not find a dealer in my area OC CA with 3 million people south of LA.
Called HP and got a number of "out of warranty", had to pay $250 up front, not sure who will pay for the light engine, I really dont want it repaired . They will come Monday.
Did you pay for the first call and did you get this back. Repair Master will DO NOTHING until you get an estimate. I asked for $1800 to put toward a LCD model.
What happens if they suggest a light engine, do you call RM or what.