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The Official HP Pavilion 1080P DLP Owner's Thread - Page 310

post #9271 of 10880
Quote:
Originally Posted by MWG909 View Post

Krasoft, this isn't the same bulb that's in the md58/6580 tv's.

Mike, you scary me! What bulb model should be used for 58/65 then? In my notes I put the L1516A two years ago - I think I took this somewhere at the beginning of this thread...
post #9272 of 10880
Krasoft, The model number is L2114A.

Mike
post #9273 of 10880
Mike, you're absolutely right! Stupid me! Thank you!!

And I see it in the HP store in USA for $350 and Canada for $420 + 14%.

Anybody knows better offer somewhere please?
post #9274 of 10880
Color Wheel Index....

I searched the forum for information on how to adjust this (and get at the service menu) and have failed. Does anyone have a post number to read more about this adjustment (and getting at the service menu).

Btw, HP is sending me my 5th!!!! 65" TV. The entire case is "warping" so the door will no longer close. It is collapsing on itself (or chicago is falling into lake michigan but I prefer the former).
post #9275 of 10880
Is there any good way to tell if the lamp is blown/dead?
post #9276 of 10880
I recall finding most of the info needed via Automic_Rooster posts on this thread. My personal thanks go out to Automic_Rooster and to the fine folks that bring us this forum. I think they saved me more than $1500 and weeks of time lost waiting for parts delivery and associated repair activities.

Don't get the impression that I know what I'm doing... I am no expert. This is blind leading the blind, OK? Also note that I have had no confirming responses from anyone knowledgeable of these sets or this issue. All I'm doing for you is compiling and parroting what I gleaned from various posts. Just my personal effort to contribute positively to this very helpful thread.

Do this at your own risk... I read lots of caution about risk of damage to TV when changing things in the service menu. Changing CWI requires the service menu. Key sequence on remote "source" "-" "cc" "sap" brings up the service menu. Find the "Color Wheel Index" about 1/2 way down the menu. On mine it was set to 22. I had to go all the way down to 4 to address the issue. I think this also caused the brightness level to rise and made some color shift. I was able to correct these issues to my satisfaction using the standard "settings menu," not the "service menu."

My set also needed the firmware upgrade. You can get the latest firmware from the HP support website. There are two choices of firmware rev. I used D29+. In my case, this combo fixed the picture issues to my satisfaction.

Good luck. I'm curious if this works for others.

BTW, reading another thread (FAQ on DVD upconverters) helped me to discover a setting on my Phillips DVP5960 that changed it's output from 720 to 1080, resulting in a much improved DVD viewing experience on this TV. Again, thanks to those that share their expansive knowledge on video to help those like me navigate thru the marketing wilderness.
post #9277 of 10880
Howdy folks,

Recently I borrowed from a co-worker an HP M9000Z PC with AMD 6000 cpu, NVIDIA 8500GT graphics card, and Vista Ultimate. The PC in its default configuration would not sync up with my MD5880 over HDMI at 1080p-60Hz, only at 1080p-50Hz and slower, like others have reported with their NVIDIA cards.

Last night I installed NVIDIA's latest drivers (163.75) and voila! 1080p-60Hz worked fine. Overscan is present but I believe I'm getting 1:1 pixel mapping with the "adjust desktop to fit screen" NVIDIA control panel feature turned off, as evidenced by nice sharp text. I have not figured out a way to get lower resolutions to map 1:1, because the graphics card seems to want to scale them no matter what, until I drop down to 1280x1024, and then the TV displays that resolution nice and clear and I can see the whole desktop. All of this is of course with the TV set to "studio" aspect ratio.

Blu-Ray playback is splendid, although occasionally a very short pause occurs. The PC also records and plays back high-definition OTA broadcasts fine. I borrowed this computer to evaluate how well a PC emulates an HD TiVo for OTA recording, and how well it plays high-def DVDs, and once the Vista-driver problems and other niggles are overcome, it does pretty well. I wonder how Macs compare.

-Wayne
post #9278 of 10880
Quote:
Originally Posted by bhalyd View Post

Is there any good way to tell if the lamp is blown/dead?

My MD5880 made a loud "bang" or "pop" noise 2 weeks ago. At that very moment the screen went black. I unplugged the TV, took the lamp assembly out (a few screws) to inspect. There were hundreds of tiny glass fragments rolling around inside the bulb. The filament that lights up in the lamp had shattered. Blown bulb!

The image had been getting a bit darker over the past month, which is an indication the bulb is about to die.

I bought a new bulb from HPshopping.com, all is well again.

Bhalyd: I suggest you take your lamp out and check if the filament is in one piece or not. With the blown bulb in there, the TV keeps trying to "boot up", but fails. The blue light flashes on/off during boot up.
post #9279 of 10880
Quote:
Originally Posted by pfilippone View Post

I suggest you take your lamp out and check if the filament is in one piece or not.

These bulbs do not have filaments, they are arc lamps.
post #9280 of 10880
Regarding lamp replacement. I tried the relamping from relampit.com....$250.00 Received the first one and it blew in 2 hours. After contacting them they replaced it very quickly. Great customer service. It has been running for a month now without problem. Time will tell. Note for Canadians using this service....ask for the lamp to be returned via US Post. The first time it came back UPS and they charged an outrageous fee of $49 for brokerage.
post #9281 of 10880
Quote:
Originally Posted by phlyr View Post

Regarding lamp replacement. I tried the relamping from relampit.com....$250.00 Received the first one and it blew in 2 hours. After contacting them they replaced it very quickly. Great customer service. It has been running for a month now without problem. Time will tell. Note for Canadians using this service....ask for the lamp to be returned via US Post. The first time it came back UPS and they charged an outrageous fee of $49 for brokerage.

Does is seem as bright as your previous lamp? ie. Are you using the same settings for Brightness, Contrast, etc?
post #9282 of 10880
I sent my blown 2114A lamp to "relampit". They repaired it and shipped it back. Initially, the lamp worked fine, but it gradually dimmed within four weeks to a point at which it was hard to watch TV. Increasing the brightness settings helped a bit, but the contrast/colours were not great any more at the high brightess level (I had it set to about 80%). I then returned it to them, and they repaired it again (for free the 2nd time). It came back working perfectly, but now, five weeks later, it is again very dim. I am currently asking for a refund, unless they have a different method of repair for it. Until now, they have been very accommodating and helpful to deal with, if only the lamp remained bright.

Has anyone had good success with relampit and these HP bulbs? Is it possible that I had bad luck two times in a row?

I was so happy to have an alternate supply, aside from paying such a high price for an HP bulb.
post #9283 of 10880
Recently my TV has developed a purple shadow across the top, extending down about 1 cm from about 6 inches left of the center all the way to a couple inches from the right edge. (It tapers towards the top at either end of the shadow but for most of the distance it's at least 1cm tall.) It's clearly visible when the TV is trying to display anything lightly colored in that area. For example, the antenna channel guide demonstrates the problem clearly. If you look closely you can still make out what was supposed to be displayed, but it's just very dark and purple-colored.

After searching this forum, I got the impression that it's an alignment issue, as I too have heard popping sounds (usually no more than one on any given day, and certainly not daily) similar to those described by others who have had similar shadow problems. Thought I'd let everyone know that after spending about an hour on the phone with an HP support tech, I'm due to have a new light engine installed sometime in the next couple weeks.

First she asked me if I see the shadow on all inputs. I'm only using the two HDMIs, the VGA, and the antenna, but it's there on all four of those. We then tried a power drain (unplug everything (inputs and power), then hold the power button for 1 minute), reseating the lamp (same procedure as replacing it, except you put it back in instead of putting a new one in) and a factory reset (hold down the Ch Up and Vol Down buttons on the side of the TV, press the power button, and wait ten seconds before letting go of Ch Up and Vol Down). None of these fixed the problem.

Right now I'm just waiting for them to confirm my HP Care Pack, which I bought from HPShopping.com when I bought the TV. Apparently they never received my registration so they have no record of my extended warranty. I faxed a bunch of evidence to them today so hopefully that will be taken care of and the service can commence. I'm very happy I purchased the extended warranty since these light engines are quite expensive.
post #9284 of 10880
Quote:
Originally Posted by ctomguy View Post

Recently my TV has developed a purple shadow across the top, extending down about 1 cm from about 6 inches left of the center all the way to a couple inches from the right edge. (It tapers towards the top at either end of the shadow but for most of the distance it's at least 1cm tall.) It's clearly visible when the TV is trying to display anything lightly colored in that area. For example, the antenna channel guide demonstrates the problem clearly. If you look closely you can still make out what was supposed to be displayed, but it's just very dark and purple-colored.

After searching this forum, I got the impression that it's an alignment issue, as I too have heard popping sounds (usually no more than one on any given day, and certainly not daily) similar to those described by others who have had similar shadow problems. Thought I'd let everyone know that after spending about an hour on the phone with an HP support tech, I'm due to have a new light engine installed sometime in the next couple weeks.

First she asked me if I see the shadow on all inputs. I'm only using the two HDMIs, the VGA, and the antenna, but it's there on all four of those. We then tried a power drain (unplug everything (inputs and power), then hold the power button for 1 minute), reseating the lamp (same procedure as replacing it, except you put it back in instead of putting a new one in) and a factory reset (hold down the Ch Up and Vol Down buttons on the side of the TV, press the power button, and wait ten seconds before letting go of Ch Up and Vol Down). None of these fixed the problem.

Right now I'm just waiting for them to confirm my HP Care Pack, which I bought from HPShopping.com when I bought the TV. Apparently they never received my registration so they have no record of my extended warranty. I faxed a bunch of evidence to them today so hopefully that will be taken care of and the service can commence. I'm very happy I purchased the extended warranty since these light engines are quite expensive.

Only fix I have heard of is a new light engine or new TV. I am living with it since I am out of warranty.
post #9285 of 10880
Quote:
Originally Posted by rsambuca View Post

Does is seem as bright as your previous lamp? ie. Are you using the same settings for Brightness, Contrast, etc?

I did not change any of the settings. Up until yesterday everything was fine. Now, after the set has been on for three hours anything on the screen with a light colour seems to flicker. Looked at the lamp while it was on (from the back) and couldn't see any flickers from the lamp so I'm thinking it is a heat issue with one of the components. Got a 5 year warranty from BB so will see what happens. I am not sure but based on reviewing some of the posts it looks like parts are starting to get scarce.
post #9286 of 10880
Quote:
Originally Posted by patjoy View Post

Light engines are available, but cost $2099.00 as quoted on their Web site.

Update: I'm having a heck of a time tracking down the light engine (which my repair tech says I need). Where is it listed on the web site? Part number?

Thanks,

-db
post #9287 of 10880
Quote:
Originally Posted by ctomguy View Post

Recently my TV has developed a purple shadow across the top,

I had that also, and got a new light engine at 12 months. Thank heavens I've got an extended warranty, but its RepairMaster, not HP Care.
post #9288 of 10880
There's a 5880 on ebay, supposedly in fine condition, closing in about 4 hours in TX. No bids, it's at $299.99, with the seller only doing local pickup.

If it doesn't get many bids and doesn't go much higher, it may be a great deal, even if someone here just wants it for the light engine. Search on ebay for MD5880n and you should see it.
post #9289 of 10880
Well after searching for a long while for a reasonably priced light engine for my 5880n, I gave up. I'm getting rid of my TV and begrudgingly ponying up the cash to replace it with a new one. The only upside is that the new one is a Pioneer 60" 1080p Kuro (6010) which I must say I'm pretty excited about.

If anyone in the Atlanta area would be interested in my TV as a parts TV, PM me and let me know. Everything except the light engine is in perfect order.
post #9290 of 10880
Quote:
Originally Posted by 73ChargerFan View Post

I had that also, and got a new light engine at 12 months. Thank heavens I've got an extended warranty, but its RepairMaster, not HP Care.

My 5880 after two years, after a 30-60 warmup, caused the faces to become all bright yellow. Had an estimate from Compusa for over $3000 so Repair master wanted to send me a new Samsung 61 inch last years model with a bulb rather than the new led module.

So I took the cash $1450 and will buy a new LCD 52 inch, takes 30 days to get the money.

I have now changed the color wheel index from 22 to 9, it appears better, but not perfect. Will be ok until I get the money. Factory Menu is, Source,-,CC,sap

Does anybody know how to exit from the Factory Menu, I have had to pull the plug on some of the items. You can exit from the Color index ok but on other items you have to pull the plug.

Ray
post #9291 of 10880
Quote:
Originally Posted by 73ChargerFan View Post

I had that also, and got a new light engine at 12 months. Thank heavens I've got an extended warranty, but its RepairMaster, not HP Care.

Hey 73Charger, I have that very same issue (purple shadow along the top of the screen) & I also have an extended warranty through Warrantech (RepairMaster) I am curious as to your experience w/ trying to get them to fix the issue & what procedures you went through w/ them to do so. I want to be prepared before calling them up for a light engine replacement, I look forward to your post or even PM me if you can, thanks in advance.

BTW I thought I pass along todays news that CompUSA has been sold & all their retail stores will be closing down. This is related to the HP HDTVs since HP is using Techs from CompUSA to perform service repairs on our HP HDTVs. I wonder who they'll use now that CompUSA is closing down for good?
post #9292 of 10880
I've been an employee with HP for over 8 years and unfortunately bought into the hype about their DLP TVs.

Well, 2 years later (although a great picture for 2 years), the light engine is out and there is NO WAY to get a replacement.

Anyone have any suggestions - even inside the walls, I can't get an answer of when lamps might be available.
post #9293 of 10880
Quote:
Originally Posted by TMSKILZ View Post

I am curious as to your experience w/ trying to get them to fix the issue & what procedures you went through w/ them to do so.

I haven't utilized my RepairMaster warranty yet... I called HP about 2 days before my one year original warranty expired. FWIW, I was very happy with how their service.
post #9294 of 10880
Quote:
Originally Posted by rayme View Post

My 5880 after two years, after a 30-60 warmup, caused the faces to become all bright yellow. Had an estimate from Compusa for over $3000 so Repair master wanted to send me a new Samsung 61 inch last years model with a bulb rather than the new led module.

So I took the cash $1450 and will buy a new LCD 52 inch, takes 30 days to get the money.

I have now changed the color wheel index from 22 to 9, it appears better, but not perfect. Will be ok until I get the money. Factory Menu is, Source,-,CC,sap

Does anybody know how to exit from the Factory Menu, I have had to pull the plug on some of the items. You can exit from the Color index ok but on other items you have to pull the plug.

Ray

Rayme,

Most of the time you navigate your way to "exit." Other situations pressing settings allows escape.

If one of you guys that is getting an exchange or cash, and wants to sell the main control module, please PM me. I have a 6580 and would like to try replacing my main control module - that is the box that all the video sources plugs into from the front.
post #9295 of 10880
I wonder if any of you have had this problem.

Attachment 96451
LL
post #9296 of 10880
Quote:
Originally Posted by patjoy View Post

I wonder if any of you have had this problem.

Attachment 96451

That looks similar to the issue discussed in the firmware upgrade instructions:

http://ftp.hp.com/pub/softlib/softwa..._procedure.pdf

-Dave
post #9297 of 10880
Quote:
Originally Posted by ronawc View Post

Rayme,

Most of the time you navigate your way to "exit." Other situations pressing settings allows escape.

If one of you guys that is getting an exchange or cash, and wants to sell the main control module, please PM me. I have a 6580 and would like to try replacing my main control module - that is the box that all the video sources plugs into from the front.

Thanks now I wiill try to change other items. Maybe I can save the TV over Christmas until I get a LCD unit.

Ray
post #9298 of 10880
So, nobody has an idea on when bulbs will be available? I have a $4k room decoration. Argh.
post #9299 of 10880
Quote:
Originally Posted by DPlettner View Post

That looks similar to the issue discussed in the firmware upgrade instructions:

http://ftp.hp.com/pub/softlib/softwa..._procedure.pdf

-Dave

Thanks, I will try the solution in the upgrade instructions.
post #9300 of 10880
I have had my 6580 for about 2 years. I can tell that my lamp needs to be replaced based on the images are very dark now. The problem that I am also having is that the screen starts to flicker and then the TV shuts down and then restarts. It does this repeatedly. Are the two connected? I have seen this problem posted before on this forum, but never could tell if the problem is tied to just replacing the lamp. I don't want to spend $350 on a bulb and then have to spend more on something that is not related. Any feedback is greatly appreciated.
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