As I've been having quite a few problems with my DVR and my slave unit (non-DVR set-top box) talking to each other, I've complained to SureWest about the issue. They looked at the reports from my DVR, slave unit and the residential gateway and determined that it must be a wiring issue. I was 95% sure that it was NOT a problem with the wiring inside the house, but agreed to have a service tech come out and test. I was slightly nervous when they said that I would be charged if the problem was found to be in my wiring, but as I mentioned, I was fairly certain that it was not. I have already run many tests of my own wiring with my CAT5 tester and not found any problems. Yesterday, the service technician arrived and ran numerous tests... all of which tested normally. His tester does essentially the same as mine except that it creates PDF documents certifying that they passed the tests, which they did. He changed out the residential gateway and forced firmware updates on all devices. Unfortunately, this erased all the shows recorded on my DVR unit. As I had nothing left recorded, I haven't had a chance to see if the slave and DVR unit are having communication issues still. I did see that I'm still having issues with pictures freezing up for several seconds. My guess is that this is happening at SureWest's head-end. I noticed it quite a bit during the Olympics on 603, but I was getting it on the Science Channel (620) and Planet Green (623) last night.
post #841 of 962
3/8/10 at 9:30am