So yesterday afternoon I receive a phone call from a woman with Toshiba's parts dept. She says that they MAY
be able to get the Light Engine next week. If so, they will then ship it to the parts wholesaler who in turn will ship it to the local shop. Based on that info I was still looking at 2-3 weeks at the soonest before the replacement LE is here.
Upon hearing this, I decided to look up Toshiba America Customer Products, L.L.C. on the Better Business Bureau website at www.bbb.org
. The listing for TACP has the name of the Customer Solutions Manager and states that all complaints be directed to him before filing a complaint with the BBB. I gave him a call this morning and he was very helpful. I spoke to him about my TV not actually working nearly 20% of the time in the last 11 months due to backordered part delays and he said he'd call me back in a few minutes after checking on the LE. He called me back 10 minutes later and said he had located a LE and would expedite shipping it to the local shop. No yelling or cursing was necessary, just a polite conversation. A couple hours later I called the local shop and was told by them that they had received a call from Toshiba and was told to be expecting the part next week.
For anyone that is having difficulties with Toshiba Customer Service Dept, I would highly recommend checking the BBB website and calling this gentleman if you are not happy with their warranty service.
Here's hoping that I'll have a working TV again before the big game next Sunday...