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The OFFICIAL Toshiba 56MX195/62MX195/72MX195 OWNER'S THREAD - Page 32

post #931 of 1334
Quote:
Originally Posted by rfr View Post

When I recently changed the lamp in my 62HM195 the light streak on my screen all but disappeared. My theory is that either there are subtle internal issues with lamps or the precise fit of the lamp assembly in its mount leads to the problem. The easiest way to test the latter is to use a very thin shim to slightly alter the position of the lamp when it's screwed into place.

Thanks Rfr! I see you're the one that had mentioned that the streak disappeared after replacing the lamp. I agree that this is a lamp related issue. I'll keep my eye on it.
post #932 of 1334
Quote:
Originally Posted by GT1Boy View Post

They didn't give me any 'options'. I was told that they were replacing my 56MX195 with a new same model set. As I mentioned in a a previous post, there really is no equivalent 56" 196 series set for the 56MX195 with 1080p, VGA input, IEEE1394, and THINC, so I'm not surprised that they didn't offer a newer model.

Before my TV was broken I posted that I had noticed a darker area from the lower right corner towards the middle whenever a bright image such as a blue sky was displayed. It sounds like I was going to need a new light engine as well so at least I'll get a new set with a new improved bulb (had ~1200 hours on the old one so I was probably going to pop soon) and light engine.

47 days without a working 56MX195 and counting... Let me know how long it takes for Toshiba to do your exchange.

They just offered to replace my unit with the 62MX196 and I had to refuse. 56" is the largest I can do in my living room without causing eye problems not to mention I already paid $380 for the stand for the 56MX195... I have no idea what they are going to do now. They say they don't have anymore 56MX195s.
post #933 of 1334
Quote:
Originally Posted by repsher View Post

They just offered to replace my unit with the 62MX196 and I had to refuse. 56" is the largest I can do in my living room without causing eye problems not to mention I already paid $380 for the stand for the 56MX195... I have no idea what they are going to do now. They say they don't have anymore 56MX195s.

I must be getting their last 56MX195. repsher, did you speak with Chris at Toshiba? Did he tell you that it would still be another 10-15 business days once they figure out what they are going to do for you?

I'm still waiting for my call back from the shipping company that Toshiba uses to make the exchange. I'd be in the same boat if they offered a larger TV. I have the matching stand and do not have room for a larger TV in the corner between two windows.

49 days without a working 56MX195 and counting...
post #934 of 1334
I just called Toshiba Customer Service. They said that my replacement 56MX195 finally shipped today. I should receive a call from their shipper tomorrow. We'll see...

repsher, maybe Toshiba will refund the money on your original TV and then you can purchase another 56MX195 from a local shop (if you still want another Toshiba TV)? Two weeks ago I checked the store (Video Only) where I had purchased mine and they still had 3 in stock for about $200 less than I paid back in February.

49 days...
post #935 of 1334
Damn man, about bloody time!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank god, the horror is ALMOST over for you!
post #936 of 1334
This might be a dumb question, but it is driving me CRAZY!

I cannot get any menus to display for my HDMI inputs (including main menu, input menu, and pic mode menu). It was working when I first received my TV, but after a factory default reset (to fix another problem) I cannot get them to display. The menus display on all other inputs, just not my cable box or DVD (HDMIs).

I know it is probably something stupid, but please help!!
post #937 of 1334
Quote:
Originally Posted by GT1Boy View Post

I just called Toshiba Customer Service. They said that my replacement 56MX195 finally shipped today. I should receive a call from their shipper tomorrow. We'll see...

repsher, maybe Toshiba will refund the money on your original TV and then you can purchase another 56MX195 from a local shop (if you still want another Toshiba TV)? Two weeks ago I checked the store (Video Only) where I had purchased mine and they still had 3 in stock for about $200 less than I paid back in February.

49 days...

Well, I finally got my set back. I had to go and pick it up myself at the shop since the delivery guy was off this week. The place was a dump, I will never allow them to remove a TV from my home again. When I get it home it powers up but no picture. The only thing wrong with it before was a couple of small dark lines on the picture. Well I opened it up myself and found 2 faxes(yes 2 advertisements that must have come across their fax machine), sitting on top of the projector lens! What a joke.

Anyway I've decided to go with the exchange(56MX195 for 62MX196) as they agreed to also replace my 56" stand with the 62" stand. They did also offer a refund but I highly doubt I was going to find a 56MX195 local let alone for the $1899 price I paid for it. And yes it's going to take 10-15 business days but atleast I have the "old" one to watch in the mean time.

I hope you get yours soon.
post #938 of 1334
Quote:
Originally Posted by repsher View Post

Well, I finally got my set back. I had to go and pick it up myself at the shop since the delivery guy was off this week. The place was a dump, I will never allow them to remove a TV from my home again. When I get it home it powers up but no picture. The only thing wrong with it before was a couple of small dark lines on the picture. Well I opened it up myself and found 2 faxes(yes 2 advertisements that must have come across their fax machine), sitting on top of the projector lens! What a joke.

Anyway I've decided to go with the exchange(56MX195 for 62MX196) as they agreed to also replace my 56" stand with the 62" stand. They did also offer a refund but I highly doubt I was going to find a 56MX195 local let alone for the $1899 price I paid for it. And yes it's going to take 10-15 business days but atleast I have the "old" one to watch in the mean time.

I hope you get yours soon.

The warranty is "in home" on these displays.
post #939 of 1334
Quote:
Originally Posted by enmoco View Post

The warranty is "in home" on these displays.

Yes, but if you read the small print on the warranty it says that "depending on the type of repair the service will either be performed in the home or the television will be taken to the Authorized Service station for repair and returned to your home at no cost to you". So I believe they leave that up to the repair place.

It was the first time I've had to have someone to my home to look at a tv. I know better now and will fight before I allow them to remove it.
post #940 of 1334
I received a call from Toshiba's shipping company today. They will be delivering my replacement 56MX195 on Monday afternoon. Hopefully it won't have any problems out of the box.

repsher, please let us know how you like the MX196 in comparison to the MX195. There have already been several posts stating a definite PQ improvement. If you've got the space for the bigger tv, it should be a step up and hopefully not have the 195 problems.

51 days and counting...
post #941 of 1334
post #942 of 1334
Surge Protection Question:

Ok, let me first preface this question, by stating that I am an absolute novice when it comes to electronics and audio and video equipment. So, I apologize if some of the questions I ask over the next few months are pretty basic. A couple days ago I purchased a 62HM195 Toshiba DLP (should hopefully have it next week). I figure that I will need to buy a surge protector that is better than my $10 to $20 power strip. On Amazon, I saw this product called the "Monster Reference Power Center HTS 3500 MKII" for $133 and shipping (retail was $399). Is it worth this much money for a surge protector? For now, I will have the TV, a DVD player, cable box and PS2 set up-- perhaps a decent sound system once I get the money. If this information helps, I currently have digital cable but will obviously upgrade to HDTV here soon. I have read mixed reviews that this surge protecter can dramatically help reduce "noise interference". Am I foolish for spending this much on a surge protector? What should I be looking for in a surge protector? Thanks guys!
post #943 of 1334
Hey Markwveer, welcome. I have a UPS (750VA) I believe hooked up to my Tv, this way if i get a surge its protected and also if the power goes out, I can shut down the TV and still let the cooling fan run.. Not sure how much more this is effective vs a regular surge/power strip, but according to the Toshiba techs that came out to repair my TV, this should be more than sufficient, and provide it a 'clean sine wave'.
post #944 of 1334
Quote:
Originally Posted by markwveer View Post

Surge Protection Question:

Ok, let me first preface this question, by stating that I am an absolute novice when it comes to electronics and audio and video equipment. So, I apologize if some of the questions I ask over the next few months are pretty basic. A couple days ago I purchased a 62HM195 Toshiba DLP (should hopefully have it next week). I figure that I will need to buy a surge protector that is better than my $10 to $20 power strip. On Amazon, I saw this product called the "Monster Reference Power Center HTS 3500 MKII" for $133 and shipping (retail was $399). Is it worth this much money for a surge protector? For now, I will have the TV, a DVD player, cable box and PS2 set up-- perhaps a decent sound system once I get the money. If this information helps, I currently have digital cable but will obviously upgrade to HDTV here soon. I have read mixed reviews that this surge protecter can dramatically help reduce "noise interference". Am I foolish for spending this much on a surge protector? What should I be looking for in a surge protector? Thanks guys!

http://www.refurbups.com/Back-UPS-Pr...ite?category=5 Power Ratings: 410 W / 650 VA
*Est. Runtime (Half Load): 19.7 minutes
*Est. Runtime (Full Load): 6.2 minutes
Input Voltage: 120 V
Input Plug Type: 5-15P
Input Plug Length: 6 ft
Output Voltage: 120 V
Output Types: 5-15R
Additional Protection: Phone & Ethernet Port Surge Protection
Interface Port:Serial (DB-9 RS-232)
Dimensions (in inches): 7 in (H) x 5 in (W) x 15 in (L)
Others available.......................
post #945 of 1334
FYI - I've been working with Toshiba Tech Support on an issue and was made aware of a new set of diag screens available. These are Read-Only screens so you can't mess anything up, but use this at your own risk and you are responsible for it's use.

The screens provide a lot of useful information, such as Tuner info (In Band and Out Of Band Signal Info, Carrier, Signal Quality, SNR, etc.), CableCard info (detailed internal tables used), Memory Usage, Detailed S/W information, etc.

The Tuner info is real helpful as it identifies signal quality issues.

The way you access these screens is to go into the TV's Menu, Select Setup/Installation/System Status. You should see the TV's model related info. Now enter 3574 and the diag screens will come up. Use the center UP/DOWN arrows to change category and the LEFT/RIGHT arrows to view the sub categories. To exit, you can just hit EXIT or any other TV key.
post #946 of 1334
Quote:
Originally Posted by magredc5 View Post

The way you access these screens is to go into the TV's Menu, Select Setup/Installation/System Status. You should see the TV's model related info. Now enter 3574 and the diag screens will come up. Use the center UP/DOWN arrows to change category and the LEFT/RIGHT arrows to view the sub categories. To exit, you can just hit EXIT or any other TV key.

I've been looking for this set of diag screens forever.... Thanks!!!!

Works on v1.3.1 SW as well.
post #947 of 1334
Hi All,

I think my lamp just blew. I heard a loud pop and then the picture went dark.

I am about to open it up.

I'd like to hear from a few people that have gone down this path as to what the blown bulb looks like. Maybe it sounds like a dumb question but I just want to know what to look for as I've never done this before.

Thanks,
Dave
post #948 of 1334
Toshiba's shipper exchanged my broken 56MX195 with a brand new one yesterday afternoon. I had placed the initial service call to Toshiba Customer Service on 8/16 and finally now have a working television 54 days later. While I understand that backordered parts can create delays, I still find it completely absurd that Toshiba thinks that taking nearly 2 months to fix/replace a television under original manufacturer warranty is acceptable.

On the new television (manufactured date 5/2006) I did notice that there is a very slight dark line (smudge) from the lower right corner toward the middle of the screen, but it's not as pronounced as it was only my old set that still had its original flawed' bulb with ~1200 hours on it. Some people have posted that this is caused by a LE issue, but others have said it's the bulb. Right now, it's barely noticeable, but if it worsens, I'm afraid that I'll be calling TCS again.
post #949 of 1334
Quote:
Originally Posted by GT1Boy View Post

Toshiba's shipper exchanged my broken 56MX195 with a brand new one yesterday afternoon. I had placed the initial service call to Toshiba Customer Service on 8/16 and finally now have a working television 54 days later. While I understand that backordered parts can create delays, I still find it completely absurd that Toshiba thinks that taking nearly 2 months to fix/replace a television under original manufacturer warranty is acceptable.

On the new television (manufactured date 5/2006) I did notice that there is a very slight dark line (smudge) from the lower right corner toward the middle of the screen, but it's not as pronounced as it was only my old set that still had its original flawed' bulb with ~1200 hours on it. Some people have posted that this is caused by a LE issue, but others have said it's the bulb. Right now, it's barely noticeable, but if it worsens, I'm afraid that I'll be calling TCS again.

While I'm glad to here you have a TV now, I'm sad to hear about the LE problem.
It sounds like the same problem I have and it isn't really noticeable. But I lived with it for 3 weeks and then it started driving me crazy. You will start looking for it everytime you turn on the TV. While it probably won't get worse I'd still call TCS and report it. At least you'll have this TV to watch while the part is on backorder.
post #950 of 1334
I know that this thread is for the MX's but....thought I'd chime in.

I'm having the same issues with the dark lines on my 56HM195. The Bulb Was replaced under warranty awhile back and this Did Not fix any problems whatsoever. Those damn lines are annoying!

They will be back out to replace the Light Engine in a couple weeks (possible LE light leak(?) If that doesn't work what do you guys suggest..... call Toshiba Customer Service directly and try to get it replaced?

thanks
post #951 of 1334
Quote:
Originally Posted by GT1Boy View Post

Toshiba's shipper exchanged my broken 56MX195 with a brand new one yesterday afternoon. I had placed the initial service call to Toshiba Customer Service on 8/16 and finally now have a working television 54 days later. While I understand that backordered parts can create delays, I still find it completely absurd that Toshiba thinks that taking nearly 2 months to fix/replace a television under original manufacturer warranty is acceptable.

On the new television (manufactured date 5/2006) I did notice that there is a very slight dark line (smudge) from the lower right corner toward the middle of the screen, but it's not as pronounced as it was only my old set that still had its original flawed' bulb with ~1200 hours on it. Some people have posted that this is caused by a LE issue, but others have said it's the bulb. Right now, it's barely noticeable, but if it worsens, I'm afraid that I'll be calling TCS again.


My 62MX195 has the same "smudge." I can only really see it on lighter colors.
post #952 of 1334
Quote:
Originally Posted by shome View Post

I know that this thread is for the MX's but....thought I'd chime in.

I'm having the same issues with the dark lines on my 56HM195. The Bulb Was replaced under warranty awhile back and this Did Not fix any problems whatsoever. Those damn lines are annoying!

They will be back out to replace the Light Engine in a couple weeks (possible LE light leak(?) If that doesn't work what do you guys suggest..... call Toshiba Customer Service directly and try to get it replaced?

thanks

I involved TCS in every step of the way. If your not satisfied with the outcome, make them make you satisfied. Plus they are fun to yell at sometimes...
post #953 of 1334
TCS suck ass.
Period.
GT1BOY and certainly got screwed by them. 50 days and 34 days without our TVs.
F***KERS
post #954 of 1334
56MX195 Would Like "Settings" Preferences Please

Greetings All -

I've been trying to locate some custom settings preferences here for the 56MX195 from some of you experts on the subject but haven't seemed to find any.

Would you be so kind as to leave links here if you know where these settings might be or post your own preferences for contrast, brightness, tint, etc.?

I'd be especially interested if you arrived at your setting as the result of some calibration DVDs or as the result of a professional calibration. (I'm not looking to have the HDTV professionally calibrated mind you, I'd just like to get some feedback on settings that really show the 56MX195 at its best!)

Thanks for your assistance!

Regards,

SNazz123
post #955 of 1334
Quote:
Originally Posted by snazz123 View Post

56MX195 Would Like "Settings" Preferences Please

Greetings All -

I've been trying to locate some custom settings preferences here for the 56MX195 from some of you experts on the subject but haven't seemed to find any.

Would you be so kind as to leave links here if you know where these settings might be or post your own preferences for contrast, brightness, tint, etc.?

I'd be especially interested if you arrived at your setting as the result of some calibration DVDs or as the result of a professional calibration. (I'm not looking to have the HDTV professionally calibrated mind you, I'd just like to get some feedback on settings that really show the 56MX195 at its best!)

Thanks for your assistance!

Regards,

SNazz123

Hey guys,

Snazz said everything for me. Can anybody give us some calibration help on these wonderful unit. Just got my 72mx196 2 weeks ago and I have not done. anything on it yet. I just want to maximize its potential.

Thank you in advance
Ncarlitos
post #956 of 1334
Quote:
Originally Posted by snazz123 View Post

56MX195 Would Like "Settings" Preferences Please

Greetings All -

I've been trying to locate some custom settings preferences here for the 56MX195 from some of you experts on the subject but haven't seemed to find any.

Would you be so kind as to leave links here if you know where these settings might be or post your own preferences for contrast, brightness, tint, etc.?

I'd be especially interested if you arrived at your setting as the result of some calibration DVDs or as the result of a professional calibration. (I'm not looking to have the HDTV professionally calibrated mind you, I'd just like to get some feedback on settings that really show the 56MX195 at its best!)

Thanks for your assistance!

Regards,

SNazz123

found this on mx196 owners thread. one the owners will have their sets professionally calibrated this week. stay tuned for more calibration specs.

Lastest:

For movies

contrast : 85
brightness : 57
color : 38
tint : 0
sharpness : 5
dynamic contrast : low-med
DNR : off
MPEG NR : off (low or med if DVD is grainy)
Color temp : warm
vertical edge : low
lamp : low
color mngt :
Red : 0, -7, 0
Green -5, 5, 0
Blue : 0, 5, 0
Yellow : -7, 5, 0
Magenta : 0, 5, 0
Cyan : 10, 5, 0
post #957 of 1334
Certainly this is a start. You raise a great point though by saying these settings are for watching movies. It would be pretty tedious to have to alternate these many settings each time one moves from say, movies to regular viewing. This makes me wonder if we can, indeed, have a cinema setting, a natural setting within Toshiba's settings so switching from cinema to normal or natural will bring up the setting we have made. Hmmmm?

SNazz123
post #958 of 1334
GT1Boy - I just setup the date (Friday) with the shipper to deliver the 62MX196. When you did your exchange how did it work? Did you need to pack anything up? Did they unpack the TV for you and set it up?

I'm just wondering because the shipper didn't even mention anything about an exchange he just said delivery.

If anyone else has had to do an exchange I'd like to here how it went for you...I also have a new stand coming.
post #959 of 1334
The shipper sent a small van to my house to deliver the replacement TV. I made sure that I was home when it was delivered. I helped the driver carry the box containing the new TV into my house. (He was going to just use a hand truck by himself but I stopped him.) I then opened the box myself and removed the packing materials from it. I then asked him to help me with moving the old TV from its stand and put it on the floor. We then put the new TV in the stand and put the old TV in the box. I powered up the new TV to make sure that it worked and then helped him carry the box now containing the old TV out to his van. I signed the Proof Of Delivery and that was it.

Based on my experience, I wouldn't expect the shipper to be too helpful with setting up the TV. Enjoy the new 62MX196...
post #960 of 1334
For what it's worth, I had my second bulb blow out this weekend. It lasted just about 4 months. I thought this one was supposedly after they made their design change..

I talked to CS today and they are shipping me a new one. Let's hope it lasts longer than 4 months..
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