Quote:
Originally Posted by Amays32 
Just bought a new xbox 360 slim with kinect on Friday. Today when I was gone the wife was going to play Dance Central and she dropped the game box on the open tray and now it will no longer close. I've tried wiggling the tray, but can't get it to go back in. It looks like the piece that comes up to keep the disc in place gets in the way. Anyone had any success with something like this. I'm not sure if Best Buy would exchange or not, and really don't want to go a month without it by sending to Microsoft.

Just bought a new xbox 360 slim with kinect on Friday. Today when I was gone the wife was going to play Dance Central and she dropped the game box on the open tray and now it will no longer close. I've tried wiggling the tray, but can't get it to go back in. It looks like the piece that comes up to keep the disc in place gets in the way. Anyone had any success with something like this. I'm not sure if Best Buy would exchange or not, and really don't want to go a month without it by sending to Microsoft.
I suggest you return it to BB. Just tell them the drive doesn't work, they don't need to know what caused it. Why fiddle around with trying to fix it when returning it and exchanging it for a new one is so much easier.















I assume that if people are posting on here that they already know about the 3 year warranty with MS on all consoles...other than the ridiculously short 1 year warranty on Slims. I further assume that if the console is out of warranty that AVS users would rather do ANYTHING other than pay MS' absurd fee of $100+ to "repair" their unit.
