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General XBox 360 problem Thread: - Page 51

post #1501 of 1628
Quote:
Originally Posted by Amays32 View Post

Just bought a new xbox 360 slim with kinect on Friday. Today when I was gone the wife was going to play Dance Central and she dropped the game box on the open tray and now it will no longer close. I've tried wiggling the tray, but can't get it to go back in. It looks like the piece that comes up to keep the disc in place gets in the way. Anyone had any success with something like this. I'm not sure if Best Buy would exchange or not, and really don't want to go a month without it by sending to Microsoft.

I suggest you return it to BB. Just tell them the drive doesn't work, they don't need to know what caused it. Why fiddle around with trying to fix it when returning it and exchanging it for a new one is so much easier.
post #1502 of 1628
Quote:
Originally Posted by skygretch View Post

I know this is probably a stupid question, but I can't find the answer in the manual and 3 of us couldn't figure it out. How do you choose to play 2-player mode or multi player mode? Every time we choose the mode we want, it asks us to sign out player 1 or create avatar, etc. We've tried all the options and nothing works! Can you please tell me what we need to do to play together?

Thank you!

When you say 2-player mode, I assume you mean two people on the same console and that's what you're trying to do, right? Multi-player usually refers to playing online against other players. First off, not all games let you play with two on the same console. So make sure that is available with whatever game you're trying to play. Secondly, once the owner of the console signs in(I'm pretty sure it had to be a Gold account, not Silver), there should be an option to sign in as a Guest for the other player once the other controller is turned on. Once the second player is signed in, his account will be under the owners name plus the number1.
post #1503 of 1628
I'm venting!!! My 120GB elite is no longer reading game discs. Damn this is the third 360 to develop a bad DVD-ROM drive.....I do not use my 360 that often 2-4 hrs per week at most, and I install the games that I play frequently on the hard drive. Well, I always buy my 360's at Costco, so it looks like I will get one of the new ones, and swap this sucker out. I think this one only lasted a 1-1.5 yrs. I've had 4 360's since launch, my first died 2.5 years in, from RROD, but the rest were bad DVD-ROM drives, I must be unlucky.
post #1504 of 1628
Yesterday I turned on the xbox, and it said open tray even though I had black ops in there.
I tried everything listed on xbox.com but no fix

So I went to the internet and a video showed how the laser is stuck and wasn't moving to read the disc.

Options were to take the xbox apart and clean the harness that lazer moves on, so the lazer will read the disc, but I will never attempt to open my xbox.

other option was to give a few taps on the bottom of the xbox to knock the harness back into place. So I turned it vertical while it was on and gave it a tap, this worked but unfortunately my black ops disc was knocked out of place and was scratched up.

All games work now except black ops, guess I have to buy a new game.
my question is will this be a permanent fix for the open tray error, or should I expect my xbox to get this error again?
post #1505 of 1628
Quote:
Originally Posted by Chris3mes1 View Post

Yesterday I turned on the xbox, and it said open tray even though I had black ops in there.
I tried everything listed on xbox.com but no fix

So I went to the internet and a video showed how the laser is stuck and wasn't moving to read the disc.

Options were to take the xbox apart and clean the harness that lazer moves on, so the lazer will read the disc, but I will never attempt to open my xbox.

other option was to give a few taps on the bottom of the xbox to knock the harness back into place. So I turned it vertical while it was on and gave it a tap, this worked but unfortunately my black ops disc was knocked out of place and was scratched up.

All games work now except black ops, guess I have to buy a new game.
my question is will this be a permanent fix for the open tray error, or should I expect my xbox to get this error again?

When you state, "I will never attempt to open my xbox," I don't see many options for you other than to continue smacking the console around, ruining disc after disc. As for your Black Ops, there are places that can resurface discs out there. Most charge between $1 and $3 for the service. Hopefully, the disc wasn't scratched too badly and can be fixed. If the bashing of the console didn't cause the disc to have the deep, circular groove cut into it, resurfacing should work.
post #1506 of 1628
Quote:
Originally Posted by spyder696969 View Post

When you state, "I will never attempt to open my xbox," I don't see many options for you other than to continue smacking the console around, ruining disc after disc. As for your Black Ops, there are places that can resurface discs out there. Most charge between $1 and $3 for the service. Hopefully, the disc wasn't scratched too badly and can be fixed. If the bashing of the console didn't cause the disc to have the deep, circular groove cut into it, resurfacing should work.

Next time I would take the disc out before smacking it, but you do think its going to be a continuous problem?

My xbox is only 2 years old, unfortunately there is a nice fill circle groove close to the center of the disc, so I don't think its repair-able
post #1507 of 1628
Quote:
Originally Posted by Chris3mes1 View Post
Next time I would take the disc out before smacking it, but you do think its going to be a continuous problem?

My xbox is only 2 years old, unfortunately there is a nice fill circle groove close to the center of the disc, so I don't think its repair-able
Could continue, might not. Without actually opening up the console and seeing what the issue really is, it's incredibly difficult to say. It could be the laser rails are filthy and/or jammed, could be the drive magnet has detached, could be the laser guides are broken, could be laser itself going out.

I've seen all these things hundreds of times each. None of them are either difficult or expensive for you to repair yourself. I suppose that given your refusal to open up the console, the only thing you can do is wait and see. At least you learned to take the disc out next time. Good luck!
post #1508 of 1628
Quote:
Originally Posted by spyder696969 View Post
Could continue, might not. Without actually opening up the console and seeing what the issue really is, it's incredibly difficult to say. It could be the laser rails are filthy and/or jammed, could be the drive magnet has detached, could be the laser guides are broken, could be laser itself going out.

I've seen all these things hundreds of times each. None of them are either difficult or expensive for you to repair yourself. I suppose that given your refusal to open up the console, the only thing you can do is wait and see. At least you learned to take the disc out next time. Good luck!
haha thanks, I am nervous to mess with the inside, because I recently did this with a camera, and now the camera is in the garbage.

I am also considering installing the game to my hard drive, since I only play one game
post #1509 of 1628
Update: I returned mine to Costco, got my money back and turned around and bought a new 256Gb model ( had an elite 120Gb ). Boy, the new ones are pretty nice! Extremely quiet!
post #1510 of 1628
Quote:
Originally Posted by rr6966 View Post
Update: I returned mine to Costco, got my money back and turned around and bought a new 256Gb model ( had an elite 120Gb ). Boy, the new ones are pretty nice! Extremely quiet!
How old was your xbox that you were able to return it to costco?
post #1511 of 1628
Quote:
Originally Posted by Chris3mes1 View Post
How old was your xbox that you were able to return it to xbox?
Costco, doesn't have a time limit for returns on the Xbox ( customer satisfaction is gauranteed ). In this case, my elite was approx. 13 month old. I returned my launch system, at Costco, after two and half years due to RROD.
post #1512 of 1628
Quote:
Originally Posted by rr6966 View Post

Costco, doesn't have a time limit for returns on the Xbox ( customer satisfaction is gauranteed ). In this case, my elite was approx. 13 month old. I returned my launch system, at Costco, after two and half years due to RROD.

I wish I kept my receipt for my original black ops disc, I just purchased another disc, so I may try to return my scratched one in the new case I purchased today.
post #1513 of 1628
I was surprised that my Xbox arcade lasted over 1 yr, but it finally got the RROD and of course the warranty is OVER! Ordering a new one now.
post #1514 of 1628
I disconnected a Samsung 32" HDTV, and connected a 40" Samsung HDTV. XBOX had been working fine until I did this. Now it the screen has a green tint and the sound is only working on the left side. What happened?
post #1515 of 1628
Quote:
Originally Posted by cripstaruny View Post

I disconnected a Samsung 32" HDTV, and connected a 40" Samsung HDTV. XBOX had been working fine until I did this. Now it the screen has a green tint and the sound is only working on the left side. What happened?

HDMI connection or component? Sound through the TV speakers or a receiver?
If it's HDMI carrying both audio and video I would try another cable and see if that fixes your problem.
post #1516 of 1628
I found the problem. My ignorant self had plugged the red audio into the red componant, and vice versa. Problem fixed.
post #1517 of 1628
I previously had the Xbox360 acting as a media extender. I just switched to a DLink DIR-655 router and when I try to set up the extender I now get a "Cannot Setup Extender", with the suggested help page pointing to a write up of Firewall issues. (I've read all those, and I think I am complying.) Here is the setup now, and some of the symptoms:

* The Xbox360 is on a wired connection to a Dlink DIR-655 router
* I have 2 computers (one XP the other Windows 7 64 bit) on a wired connection to the router.
* The Xbox360 happily talks to Xbox Live.
* My Windows 7 computer can see the xbox on the network when it is running.
* I am running Windows Firewall on the computers. It is set to *not* block connections on my private network, which my home network is. I have explicitly allowed Windows Media Center to pass through, and Media Extenders to pass through however the Windows Firewall is acting a bit weird when I attempt an Extender Setup. I go to the Windows Firewall setup, and I explicitly set it to allow Media Extenders to pass through. I exit, I open up the Firewall settings again, and I see the settings I just made still there. So far, so good. I exit the Firewall setup without making any changes, I go to Windows Media Center, go to Tasks, go to Set Up Extender (after having gotten the 8-digit code from the Xbox), and then it fails with "Cannot Setup Extender". I then go back to the Firewall settings to find that the previous set permissions for Media Extenders being allowed on the Private network have now been wiped out. (The Windows Media Center permissions remain untouched.) So, somehow in the process of attempting to set up the Extender, Windows Media Center seems to be altering my permissions on the Firewall to disallow Media Extenders.

I have tried to set up the extender on both computers to no avail. Any ideas? My knowledge in network speak is very limited. Any help is appreciated.
post #1518 of 1628
360 Elite connected via HDMI to Denon AVR 2807, 2807 via HDMI to Samsung PN63C8000. Everything worked fine for 40+ days. A few days ago while playing Black Ops color goes strange - backgrounds look "painted" and resolution is awful. Screen flickers and horizontal lines "flicker" through the picture. I turned the 360 off and back on, and now there is no picture and the audio display on my Denon is flashing like mad. After a few power cycles, the picture returns, but color is still messed up. This continues if I go to the dashboard, watch a Netflix movie, saved video, etc.

Over the next few days, color continues to go strange, but only after the 360 has been on for a few minutes (i.e., it looks fine for 5-10 minutes). Tonight, it happened again and I tried to trouble shoot. I've tried hooking the 360 directly to the TV, a new HDMI cable, routing through an HDMI switcher, different inputs on the TV, tried resetting the 360, and now get no picture at all (TV says "No Signal" and Denon audio display is flashing.

My PS3 and cable box picture are fine, so I know it is not the TV.

Is my 360 just dead? Am I better off trying to repair it or just getting a new console?

Thanks for any input you may have.
post #1519 of 1628
Quote:
Originally Posted by jaegertc View Post

360 Elite connected via HDMI to Denon AVR 2807, 2807 via HDMI to Samsung PN63C8000. Everything worked fine for 40+ days. A few days ago while playing Black Ops color goes strange - backgrounds look "painted" and resolution is awful. Screen flickers and horizontal lines "flicker" through the picture. I turned the 360 off and back on, and now there is no picture and the audio display on my Denon is flashing like mad. After a few power cycles, the picture returns, but color is still messed up. This continues if I go to the dashboard, watch a Netflix movie, saved video, etc.

Over the next few days, color continues to go strange, but only after the 360 has been on for a few minutes (i.e., it looks fine for 5-10 minutes). Tonight, it happened again and I tried to trouble shoot. I've tried hooking the 360 directly to the TV, a new HDMI cable, routing through an HDMI switcher, different inputs on the TV, tried resetting the 360, and now get no picture at all (TV says "No Signal" and Denon audio display is flashing.

My PS3 and cable box picture are fine, so I know it is not the TV.

Is my 360 just dead? Am I better off trying to repair it or just getting a new console?

Thanks for any input you may have.

Sounds like the beginning of the end for your Xbox. However, all is not lost...in fact, not even close. There is absolutely no need whatsoever to buy a new Xbox. Simply do Lawdawg's original repair (no shims, etc.) in which you remove the POS X-Clamps. A PDF (see post #1494) was linked in this very thread not but a few posts ago. It's a simple process that takes < 30 minutes and costs < $10. (Just make sure to follow all instuctions completely and you'll be fine.)
post #1520 of 1628
Quote:
Originally Posted by spyder696969 View Post


Sounds like the beginning of the end for your Xbox. However, all is not lost...in fact, not even close. There is absolutely no need whatsoever to buy a new Xbox. Simply do Lawdawg's original repair (no shims, etc.) in which you remove the POS X-Clamps. A PDF (see post #1494) was linked in this very thread not but a few posts ago. It's a simple process that takes < 30 minutes and costs < $10. (Just make sure to follow all instuctions completely and you'll be fine.)

I'd like to jump in here. I don't know if it's the same as Lawdog's method but I used the rrod fix from eHow this weekend. Had my 360 since 2005 and it rrod'd every year like clockwork. I was sent a different unit each time. Last time it rrod'd 3 months out of warranty and I had just gotten a PS3, so I just put it in the closet. For some reason this week I just pulled it out and hooked it up and still no good. I decided to research if I could fix it. Found a tutorial on eHow and bought the parts. $6 worth of screws and washers from Lowes and $10 for silver thermal paste from Radio Shack. Followed the tutorial and it took about an hour altogether. Fired it up and it's working. Kids played it for about 4 hours on Sunday with no problems at all. We'll see how much of a long term fix it is but so far so good!
post #1521 of 1628
Quote:
Originally Posted by jaegertc View Post

360 Elite connected via HDMI to Denon AVR 2807, 2807 via HDMI to Samsung PN63C8000. Everything worked fine for 40+ days. A few days ago while playing Black Ops color goes strange - backgrounds look "painted" and resolution is awful. Screen flickers and horizontal lines "flicker" through the picture. I turned the 360 off and back on, and now there is no picture and the audio display on my Denon is flashing like mad. After a few power cycles, the picture returns, but color is still messed up. This continues if I go to the dashboard, watch a Netflix movie, saved video, etc.

Over the next few days, color continues to go strange, but only after the 360 has been on for a few minutes (i.e., it looks fine for 5-10 minutes). Tonight, it happened again and I tried to trouble shoot. I've tried hooking the 360 directly to the TV, a new HDMI cable, routing through an HDMI switcher, different inputs on the TV, tried resetting the 360, and now get no picture at all (TV says "No Signal" and Denon audio display is flashing.

My PS3 and cable box picture are fine, so I know it is not the TV.

Is my 360 just dead? Am I better off trying to repair it or just getting a new console?

Thanks for any input you may have.

Before you go tinkering around with opening up your Xbox and voiding any warranty repairs I suggest you call MS and find out if they'll repair it for free or replace it.
post #1522 of 1628
Quote:
Originally Posted by aztony View Post

Before you go tinkering around with opening up your Xbox and voiding any warranty repairs I suggest you call MS and find out if they'll repair it for free or replace it.

Agreed! I assume that if people are posting on here that they already know about the 3 year warranty with MS on all consoles...other than the ridiculously short 1 year warranty on Slims. I further assume that if the console is out of warranty that AVS users would rather do ANYTHING other than pay MS' absurd fee of $100+ to "repair" their unit.

As a rule, one should always pursue a free "repair" and then fix themselves, if necessary.
post #1523 of 1628
I am trying to get my Turtle Beach Headphones plugged into my Pioneer VSX-01txh Receiver, but I do not hear anything from them while playing game on my Xbox360. If I don't use the receiver I simply plug my Headphones into the USB port on the xbox, and the audio out plugs into the TV, and all is good. However when using the receiver I'm not getting any sound. I cannot find an AUDIO output that works. Someone please help me with this. I tried looking for a owners thread on this receiver, and cant find one. I looked did a search in a similar receivers thread but nothing with Turtle Beach came up in the search.
post #1524 of 1628
Quote:
Originally Posted by Zildjian View Post

I am trying to get my Turtle Beach Headphones plugged into my Pioneer VSX-01txh Receiver, but I do not hear anything from them while playing game on my Xbox360. If I don't use the receiver I simply plug my Headphones into the USB port on the xbox, and the audio out plugs into the TV, and all is good. However when using the receiver I'm not getting any sound. I cannot find an AUDIO output that works. Someone please help me with this. I tried looking for a owners thread on this receiver, and cant find one. I looked did a search in a similar receivers thread but nothing with Turtle Beach came up in the search.

Google is your friend: http://www.pioneerelectronics.com/St...ctions0523.pdf
post #1525 of 1628
I started a thread on this, but also wanted to post it here:

How long does the warranty last for Xbox 360s?
My nephew got a new Xbox Elite back in 2008 (not sure of the exact date yet) and now it is getting the 2 red rings (overheated?)
His dad called Xbox and was told the warranty only lasts for a year and that an extended warrant costs $15x.
I thought I remember seeing that the warranty lasts for 3 years, during which time you can send your 360 back to Microsoft an unlimited number of times (he has already sent it back once, I believe).
post #1526 of 1628
Quote:
Originally Posted by RVD26 View Post

How long does the warranty last for Xbox 360s?

"Old" models (pre-slim) are 3 years for the 3 red rings, 1 year (I believe) for everything else. "New" (slim) models are 1 year.

I suggest he or his dad go to https://myservice.xbox.com/en-US/Pages/Welcome.aspx, register the console, and it'll verify the warranty length, as well as suggest appropriate steps to take.
post #1527 of 1628
Quote:
Originally Posted by oktoberrust11 View Post

"Old" models (pre-slim) are 3 years for the 3 red rings, 1 year (I believe) for everything else. "New" (slim) models are 1 year.

I suggest he or his dad go to https://myservice.xbox.com/en-US/Pages/Welcome.aspx, register the console, and it'll verify the warranty length, as well as suggest appropriate steps to take.

His dad called Microsoft and they were told they had to pay over $100 to have it fixed. I think because his only has 2 rings.
Is there anyway to get the 360 to 3 rings, so he can send it in?
post #1528 of 1628
Quote:
Originally Posted by RVD26 View Post

His dad called Microsoft and they were told they had to pay over $100 to have it fixed. I think because his only has 2 rings.
Is there anyway to get the 360 to 3 rings, so he can send it in?

Just claim that it gives a 3 red light error, but also gives 2 lights sometimes as well. 2 red lights is a typical precursor to 3, so it shouldn't be difficult for MS to buy the story. If they shoot you down for whatever reason, ask for a supervisor. DO NOT pay MS one cent to repair if still under 3 year warranty!!!
post #1529 of 1628
Quote:
Originally Posted by RVD26 View Post

His dad called Microsoft and they were told they had to pay over $100 to have it fixed. I think because his only has 2 rings.
Is there anyway to get the 360 to 3 rings, so he can send it in?

http://support.microsoft.com/kb/907533
The two red rings indicate overheating. Is the console getting enough ventilation? You could try buying a laptop cooler and placing it under the console or just have a fan blowing on it. Laptop coolers can be found for under $10. If you want to try to make it get the three red rings, just leave it on, wrap it in a towel, and see if that will force it to have the issue. Or like spyder said just tell MS you're getting the 3RR. The only thing about doing it that way is once they get the console and only get the 2RR, they're probably going to want to charge you to fix it.
post #1530 of 1628
Quote:
Originally Posted by aztony View Post

http://support.microsoft.com/kb/907533
The two red rings indicate overheating. Is the console getting enough ventilation? You could try buying a laptop cooler and placing it under the console or just have a fan blowing on it. Laptop coolers can be found for under $10. If you want to try to make it get the three red rings, just leave it on, wrap it in a towel, and see if that will force it to have the issue. Or like spyder said just tell MS you're getting the 3RR. The only thing about doing it that way is once they get the console and only get the 2RR, they're probably going to want to charge you to fix it.

In theory, "causing" 3 lights sounds like a good idea, however, it's best to just claim it gets 3 rather than 2 for no other reason than you don't know what console you'll get back. It could be your own (though unlikely) in which case, you're VERY suspect to have an E74 or other error occur in the near future arise, since you've now overheated ALL of the components within.

As I said, I think it wise to just claim it gets 3 lights, but sometimes shows 2. MS shouldn't charge you if you're even remotely convincing, given the two errors are both indicative of the same issue(s). I doubt they will even check.
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