Originally Posted by jethromoore
No they said that I
had to send it in. They also told me to NOT write the words microsoft, xbox, 360, or anything of that nature on the package because they have had a problem with boxes marked this way getting "lost" in the mail. It may have something to with that...?
Just this past Sunday evening (10/22/06), after a couple of freezes (with a moire-like overlay), my X360 exhibited the red rings as well.
It actually froze the night before as well, on the main blade screen....not playing or watching anything at the time....same moire-like overlay pattern; but I turned it "off" and then "on" and it worked okay then. And I am not an avid gamer (more into Home Theater & High Def)...so my 360 averages about 4 hours of use maximum per week.
I got mine on Jan 01, 2006, and it has a MFG DATE of 11-14-2005.
I tried all the solutions...e.g., disconnecting/reconnecting hard drive, cables, deciphering the codes, etc., to no avail.
So I contacted the Support Center.....and I was happy they were AT LEAST available on a Sunday evening....it was about 10PM est........ and I was also told I'd have to pay for shipping the unit back to them and how I'd have to secure my own packaging, but they'd repair it for Free.
I was also told to only place REPAIR CENTER, the Return Auth/reference#, and the address on the label as well.
Since I wanted to expedite this entire process, I located a suitable box and some nearly perfectly-shaped styrofoam holders at home, and packed it that night...going to bed 2 hours later than I needed
....got like 4 hours sleep before work.
The funny thing (well maybe not funny
) is that the clerk at the UPS Store I mailed the unit from yesterday saw the label
and immediately said, "oh....you got a Xbox 360 there huh?".
But I figure, for $15 to UPS it to Texas is a LOT cheaper than $150.
Not wanting to be without it for however long it might take to repair, on the way home from work I bought another one
. This one has a MFG DATE of 05/2006.
I'd planned on simply getting a CORE, but they didn't have where I purchased the unit (believe it or not....when you don't want a CORE, EVERYONE has CORES
)...because I'd just planned on saving $100 & attaching my hard drive from the original to the Core. The only thing Microsoft wanted me to return was the Premium console.
So eventually I'll have 2 units...hadn't really planned on having two of these.......but like having 2 cars....maybe it will insure I'll have something to fall back on if one of them should develop a problem down the road.
BTW, I think I'll purchase Microsoft's $60 2-year extended warranty for the one I just purchased yesterday.
It would probably be "wishful thinking" to believe that Microsoft will provide FREE repair for out-of-warranty consoles exhibiting the red rings of death, with build dates of 2006.