Originally Posted by cr136124
Cool....more options for potential buyers.
I have a Prime account with Amazon and I'm a re-current customer at Newegg. I personally didn't have any issues dealing with Newegg's CS when I had to return a couple of items. So, lucky me..... I guess?
I bought a Denon AVR receiver off of Amazon (it was from an Amazon reseller). It had an electrical problem that I noticed after three weeks of use. I had already thrown away the packaging, but I had all the equipment. Amazon sent me a free return shipping label, sent me a new Denon AVR with free next day shipping (it arrived on a saturday), and even gave me a credit for the cost of UPS re-packaging the return.
I bought a pair of speakers off of Newegg that came with a bad subwoofer, that I only noticed after two weeks of use. Since I had already thrown away the packaging newegg told me there was no chance that I could return it to them even though it was defective and even though I had all of the equipment. They told me to deal with Polk Warranty service.
(I have had other similarly annoying experiences with Newegg CS that I posted about in the RW-12d thread.)
Fortunately, as I already posted in this thread after several weeks of dealing with attempting to fix my busted subwoofer, Polk appears to have come through and went above and beyond to send me an even better subwoofer.
I am not saying that newegg has bad customer service, but from my experience it is not even close to the same level as Amazon.
On the other hand, because of where I live Amazon charges me tax and newegg charges no tax so...Edited by ProfD - 2/15/13 at 6:20pm