Quote:
Originally Posted by ttmatsu 
Just look at the number of posts asking about extended warranties and people that bought them when they got their TVs from CCor BB or some other store. People want to avoid self insuring on big ticket electronic items. It's not wrong for a store to fulfill customer demand for a product - extended warranty. What could be construed as taking advantage of consumer fears is the variability of prices for warranties. $190 one place and $390 for the exact same warranty another place. The story is the same for the TV itself. Some places charge MSRP while others discount heavily. There is huge profitability in extended warranties - which is why they are pushed so heavily.
If I ran a retail store, I would definitely offer the product because the demand seems huge. Why lose a sale because the customer wanted an extended warranty with the product? That doesn't speak to the "quality" of the retailer. Now if he's charging a lot for the warranty, that speaks to the greed of the retailer but they could still deliver excellent customer service and satisfaction which speaks more about the quality of the dealer versus just greediness (or as some would say "capitalism").

Just look at the number of posts asking about extended warranties and people that bought them when they got their TVs from CCor BB or some other store. People want to avoid self insuring on big ticket electronic items. It's not wrong for a store to fulfill customer demand for a product - extended warranty. What could be construed as taking advantage of consumer fears is the variability of prices for warranties. $190 one place and $390 for the exact same warranty another place. The story is the same for the TV itself. Some places charge MSRP while others discount heavily. There is huge profitability in extended warranties - which is why they are pushed so heavily.
If I ran a retail store, I would definitely offer the product because the demand seems huge. Why lose a sale because the customer wanted an extended warranty with the product? That doesn't speak to the "quality" of the retailer. Now if he's charging a lot for the warranty, that speaks to the greed of the retailer but they could still deliver excellent customer service and satisfaction which speaks more about the quality of the dealer versus just greediness (or as some would say "capitalism").
I hear what you're saying. I was just impressed that they didn't push it as that is usually the first thing out of a salesman's mouth at the register "would you like an extended warranty to protect yourself..."


















