Audiophile-grade Bluetooth? Tough sell. But I suppose they have other products planned, and wireless music distribution is certainly a hot niche with a lot of room for growth. I wish you great success, Joe.
I also hope the management at DT understands what an important contribution an online presence on public forums (not just company-run ones) can be. People see a company that stands behind its products, that wants to help them maximize their use and enjoyment, and they're going to trust that company the next time they're ready to buy.
I hope DT's official online presence, here and in the other forums you post on, doesn't end.
I think you'll find one of my colleagues picking up the forum contributions going forward. Actually it's been fun for me to interact with all the DT gang out there in the ethospehere... if there is one of those...
You are right that taking customer service seriously is a hallmark of a really good company, and I think Definitive has put huge effort into that over the years. It was only about 6 - 7 years ago that Chet was the only customer service guy. Now he has TJ and Adam helping too. I promise not to be a stranger on the site