Originally Posted by Brian.Leveille
Did WGBH-DT make a change to their PSIP programming recently?
The reason I ask: A few months ago when I got my TV (a HLS-4666W DLP from Sansung), I could not tune in WGBX-DT (44.1) via OTA. When I did, my TV would endlessly reboot. At that time, I thought it was OK because I never watched that channel. Removing it from my channel manager solved the reboot problem at that time.
Just a couple of days ago, the exact same issue is now occurring for me on WGBH-DT (2.1). WGBH is a channel that I really want to watch, so removing it from my channel manager is not an option.
I called Samsung tech support today. The first level support guy said he'd never heard of such an issue and forwarded me to 2nd level support. The 2nd level support tech knew exactly what my problem was. He said that the station was using an old version of PSIP which was causing the TV to reboot. He said there was no way to fix this issue. He told me that I must take this issue up with the station.
What?!>!?!?! I spent over $1000 on this TV and I can't watch certain stations? With my previous $100 TV I could watch all my stations.
Also, WGBH worked great for months. Why would they suddenly 'downgrade' their PSIP?
My question to you all: does anyone know about this PSIP issue? Anyone else experience it?
THis is the 2nd issue I've had with this TV. The first issue (bad motherboard causing audio pops/clicks) was resolved quickly by Samsun and a local repair shop. If this new issue can't be resolved, I'll be sending the TV back and not recommending Samsung to anyone.
Any help is greatly appreciated!
Originally Posted by Brian.Leveille
On a whim, I decided to tune in WGBH-DT (channel 2-2) last night and was relieved to see that I can now watch it again without my TV continually rebooting. Something at WGBH must have been fixed. I still can not tune WGBH-DX (44), as my TV still reboots on that station.
I have an email thread going with WGBH support (although I haven't really gotten anywhere with them yet. I'm still waiting to talk to a real engineer.) I'll tell their support folks about how WGBH-DT (2.2) is working again for me and ask that they make the same change to 44.x to see if that works for me.
I'll let you know how it all pans out.
I received the following reply from WGBH support:
Dear Mr. Leveille,
We're very sorry for the wait, engineering has been busy working off-site at our transmission tower which has slowed our communications. We appreciate your patience.
Our engineers have carefully examined both our DT19 (2.1, 2.2) and DT43 (44.1,2,3,4) streams and determined that the PISP information we are broadcasting is correct and within specifications. Additionally, we have not made any changes to our DTV broadcasts in a long time. We continually monitor our off-air digital broadcasts using a variety of ATSC tuners and none of them are experiencing a reset problem. In fact, we use Samsung tuners at our transmitter. We have also not heard from other viewers using ATSC tuners who have experienced the reset problem you described.
Unfortunately, it is likely a case where a lack of standardization in the industry continues to cause problems. Because the design and implementation of features in DTV boxes and internal tuners varies from manufacturer to manufacturer, resets, channel recognition, tuner sensitivity, etc.., can still cause problems. We're afraid that we have to refer you back to Samsung as this may require a firmware fix.
WGBH Member Development and Services
While I was hoping they would say the problem is on their end, I certainly accept their response.
I'll open another ticket with Samsung to see if I need (another) motherboard swap (the first motherboard swap fixed a popping/clicking audio issue).
Wish me luck.