Quote:
Originally Posted by benunc 
Well, my third pair arrived today (again from Vann's) and again it's mostly bad news. One speaker actually survived and appears fine however the other incurred shipping damage AGAIN.
I've already called Vann's to request a refund on the damaged one and placed an order for a new one (this way I get the new speaker faster than an exchange). The rep I spoke with told me that this would be the last time they can ship these speakers to me. He told me that UPS does not reimburse Vann's for the damaged speakers so Vann's cannot continue to ship them when there is a pattern of something happening that results in damage. I, again, asked for double-boxing; he still couldn't make any promises but said he'd look into it basically.

Well, my third pair arrived today (again from Vann's) and again it's mostly bad news. One speaker actually survived and appears fine however the other incurred shipping damage AGAIN.
I've already called Vann's to request a refund on the damaged one and placed an order for a new one (this way I get the new speaker faster than an exchange). The rep I spoke with told me that this would be the last time they can ship these speakers to me. He told me that UPS does not reimburse Vann's for the damaged speakers so Vann's cannot continue to ship them when there is a pattern of something happening that results in damage. I, again, asked for double-boxing; he still couldn't make any promises but said he'd look into it basically.
That is too bad that Vann's is making their problem yours. You have done everything that you can, but Vann's is too stubborn or lazy to change anything on their end. Really short sighted on Vann's part, and also frustrating for you. I wonder if they ever thought about switching couriers

Hope you finally get your undamaged speaker that you paid for on this try. Good luck





























. Just curious how are you able to order from Amazon and get electronics shipped over the border?