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Official Toshiba 42HP95, 42HPX95, 50HP95 & 50HPX95 Thread - Page 8

post #211 of 510
Quote:
Originally Posted by mrduke View Post

and the possibility that they are being manufactured by Orion (even if it is to Toshiba specs) would probably drive me elsewhere.

It's not possibility anymore. Toshiba even admits it after I spoke with a rep over on the phone.
post #212 of 510
Quote:
Originally Posted by mrduke View Post

If I was looking to replace my 42HP95 I would certainly look at the new Panasonic 42PX60 . The biggest problem with them is they still have some of the same shortfalls that drove my decision to choose Toshiba for my purchase. The biggest shortfall being the lack of independent memory per input for settings. They also do not have some of the other nice features such as a memory card reader, TVGuide, POP, dual antenna inputs. I believe they have added the capability to stretch 1080i/720p HD signals, and have gray-scale adjustments in the regular service menu. I am pretty sure their picture quality is good though.

All that being said, I probably would not be looking enthusiastically at the new Toshiba's either. The lack of Panasonic panels, and the possibility that they are being manufactured by Orion (even if it is to Toshiba specs) would probably drive me elsewhere.

I would probably look hard at the Pioneer 4260/61 and the NEC 42XR4. Or wait to see how the new Pioneer's or Panasonic 42PX600 are. Yes, they are more money, but to get the features you have now, with good picture quality, that's what I'd be looking at. Again, this is only my opinion.

Duke

Thanks for your opinion Duke. Well it looks like I better keep my fingers crossed and hope they can fix my set. I dont think Im gonna get all the bells and whistles that I paid for with my 42HPX95. The local retailer where I bought the set only deals with Toshiba, Panasonic, Samsung, Hitachi are the main brands he carries. So the Panasonic looks like my best bet. Most of those options like PiP, dual Antenna and Tv Guide dont mean much to me because Im on Satelite. But the the lack of independent memory per input for settings is a big concern. Are you sure the Panasonic 42PX60 doesnt have this setting? I Thought that would be pretty standard considering the price of the set and the state of technology these days.
post #213 of 510
Boy, I sure hope the local tech is able to get my atsc tuner working right. Several attempts have been unsuccessful at getting a cable card to work in my set. Also, after initially working great on the local HD channels on Cox cable, those channels are now breaking up all over the screen. I am hoping both problems are due to a faulty ATSC tuner. The tech has ordered and is going to install a new ATSC tuner.

I really like the set, and when the HD was working, the image was fabulous.
post #214 of 510
Just thought I would check in. I bought the 50HPX95 the Saturday before the Superbowl and all I can say is I love this set. I consider myself pretty hard to please, however this set has exceeded all of my expectations. Sure, in very dark scenes there is sometimes some blackshift but never enough to distract me from what I am watching. It often seems to depend on the source, for example: often on Lost I see flickering in dark scenes but on dark scenes on 24 the image is rock solid. I do not really know why this is, maybe Lost is more compressed? I waffled for months and almost gave up, but I am glad I took the plunge. If you can still find this set, BUY IT!!!
post #215 of 510
I recently bought the 42HPX95 and it worked great for 4 months. Beware Toshiba service isn't good. The TV is under warranty but Its been very difficult to get the TV working again. I contacted a Toshiba Service provider and had them take a look at the TV. First they thought the Power Supply card burned out. So they ordered one up. 3 week later came out to replace the card. We'll that wasn't the problem. So the service provider called up Toshiba's customer support and they recommended that it could be the Signal Controller Card. So they ordered one up. Toshiba doesn't have the card in stock. I've been waiting 1 month for the card to be back ordered. No estimate of when the card will be in stock. So far I've been waiting 2 months to get the TV working with no estimate when the problem can be resolved. If I had my choice again, I would have chose the Panasonic...
post #216 of 510
Just my 2 cents, i've had no issues with mine.
post #217 of 510
Quote:
Originally Posted by harrybush View Post

I recently bought the 42HPX95 and it worked great for 4 months. Beware Toshiba service isn't good. The TV is under warranty but Its been very difficult to get the TV working again.

What exactly has your set been doing, please describe the problem. Does the picture freak out once and in a while or did the thing just die, please explain? The repair guy told me that the parts are in short supply, so it could take a while to get the part as well.
post #218 of 510
Quote:
Originally Posted by mrduke View Post

DidHeFocus,

I sent you a PM about the service menu. Do you have the SpyderTV, or are you using another colorimeter?

Just for reference my settings are:

Contrast = 45
Brightness = 52
Color = 37
Tint = +2
Sharpness = 15
Color Temp = Warm
Dynamic contrast, MPEG, DNR = Off

These are the results using SpyderTV (except for contrast) with a Panasonic DVD-S97S DVD player connected through HDMI at 480p with black level set to "darker". I do know that using component inputs gives different results, especially for color and tint.

I doubt just using my settings will give the correct results for all the 42HP95 displays. Just because of manufacturing tolerances, etc. Also I'm pretty sure that a lot of DVD players will also give different results, just because of design differences.

I should stress that doing a complete gray-sale calibration is not going to be for everyone. I have 25 years of TV service experience (mostly CRT), so I did know what each of the adjustments affected. I had the least experience with the DeltaE results. That's where Bill's (URSA) Calibration Guide really came in handy. You can have a 6500K color temperature but still not be at the D65 standard. That's where DeltaE helps.

Some people will be better served by having an ISF calibrator do the job. And that's just fine, too.

Duke

I was going back to look at some of your older calibration settings and I noticed that you're now using warm instead of medium color temperature. Was warm a more accurate color temp, even before the service menu adjustments? And have you changed to warm on all your inputs?

I noticed when I was looking at almost black against pure black on a DVD, the black appeared to have a blueish tinge, so I started thinking about my color setting, since I was using medium.

-Ian
post #219 of 510
Quote:
Originally Posted by harrybush View Post

I recently bought the 42HPX95 and it worked great for 4 months. Beware Toshiba service isn't good. The TV is under warranty but Its been very difficult to get the TV working again.

Just thought I'd post my experience with Toshiba tech support for anybody interested in reading.

**Long post warning!!!**

I bought a 42HP95 in January 2006, and everything seemed fine. Then (shortly after the store return period, of course) I noticed that there was a thin black line across the top of the TV, like the overscan needed to be adjusted. The problem had been there since day 1, I had just never noticed it before.

Oh well, I thought, I'll call Toshiba tech support, they'll come adjust something in the service menu, yadda yadda yadda, no problem. Wrong. 3 months, multiple control boards, and a new glass panel later, Toshiba finally relented and issued me an exchange. It should come through any day now, and I've already confirmed that I can get store credit instead of another Toshiba. I'm planning on getting a Panny TH-50PX60U and never looking back.

Now maybe this was just a crappy service center I dealt with, but here are a few pointers when dealing with Toshiba customer service and service centers:

1. The service center will want you to hassle Toshiba about an exchange. The service center only gets reimbursed for warranty work up to a certain point. After 2 in-home visits, expect to lose your set to the service center regardless of what may be wrong with it. You can bet too that whatever part(s) you need will be on backorder. They'll be in no hurry to fix it either, because the more time they actually spend trying to diagnose and fix your problem, the less they're getting in return. It's cheaper and easier for them to just keep ordering parts.

2. Toshiba will want you to hassle the service center about the repair. If you call Toshiba and complain that the service center is shooting in the dark and advising you to ask for an exchange, they'll say, "Sorry, no dice. You need to get it worked out with the service center." Toshiba doesn't want to lose a brand new set to replace the one you payed for. It's better for them to just keep throwing parts at the problem, even entire glass panels!!

3. There are 2 divisions of Toshiba support. Customer service, and tech support. You speak with customer service, the service center speaks with tech support. Toshiba customer service and Toshiba tech support, however, don't ever seem to speak to each other. I was polite throughout the whole process, until I was told by CS that I'd be issued an exchange if the new glass panel didn't fix the problem, then TS advised the service center to keep replacing parts after the new glass panel didn't do jack squat. Then I started calling every day, even multiple times per day, asking for supervisors of supervisors, etc. until they finally agreed to honor what they told me in the first place.

4. Write down who you spoke with, the date and time of the call, and what was said during the call. Record it if you can, and let them know you're recording it. They keep records too, but it's always helpful for you to be able to say, "No, no, I spoke with Bob on Monday, May 1st at 1:53pm and he said...." They'll look that up in their records and suddenly change their tune. If you're lucky, it might even get "escalated" to a supervisor call-back. Oh goody

All that to say this: with any new electronic product you get (especially expensive, limited return items), immediately go over it with a fine-toothed comb. Try every feature and every connection in every combination possible. If you don't have the cables or components to do so, beg, borrow and steal (or just buy it :-) to get them so you can try everything out. With TV's, pay close attention to the display and if anything is even just a little off, take it back. Keep doing so until you get a set that's perfect. Trust me, when you deal with customer support and service centers, it's a crapshoot. You may be lucky like some of the other posters in this thread, or you may be tearing your hair out 3 months later like me. Either way, the experience of testing everything out and returning it to the store is much better than dealing with any type of customer support, IMO. That may seem like common sense to some, but I really wish someone would have slapped me in the head with a 2x4's worth of that advice before I bought my plasma. You can be sure my next set will be perfect

Regards,
Larry
post #220 of 510
Quote:
Originally Posted by swett View Post

I was going back to look at some of your older calibration settings and I noticed that you're now using warm instead of medium color temperature. Was warm a more accurate color temp, even before the service menu adjustments? And have you changed to warm on all your inputs?

I noticed when I was looking at almost black against pure black on a DVD, the black appeared to have a blueish tinge, so I started thinking about my color setting, since I was using medium.

-Ian

Ian,

Warm was the most accurate color temp preset even before the calibration, I just didn't know it for sure, though I did suspect it. I was used to watching a TV that never has it's gray-scale calibrated, so that medium setting looked okay to me. The warm preset before calibration measured around 7500K across most brightness levels. After calibration, the gray-scale on the warm setting measures very close to the D65 (approximately 6500K) standard from 20-100% stimulation.

I do use the warm setting for all inputs, and I have calibrated through both the component and HDMI inputs.

I noticed the same thing on a near black signal before calibration. The blue pixels always came up first. It is much more balanced after calibration. It is also very hard to calibrate down to near black levels due to limitations in the colorimeter. I set it as accurate as possible from 20-100, and you hope it is still reasonably close from 20 down.

The calibrated picture appears very warm (reddish) at first, but it does look much more film like. Once you have watched it for awhile though, it appears much more natural than the higher color temp. And flesh tones and colors on DVD's are great. Color variation on satellite and broadcast is a reality we still must put up with though.

Some of my settings have changed over time, due to the calibration, and using the SpyderTV to set color and tint. SpyderTV does give the exact same setting for black level that I got with the DVE and GetGray discs. I also initially used component input for my DVD, and now I am using HDMI.

Duke
post #221 of 510
I'm having problems with a new cable card install. It's my second card which hasn't fixed any of the issues (reboots, loss of sound & channels). I've talked to Toshiba support over 2 weeks ago and my update SD card still hasn't arrived. does anyone know if the update can be emailed or downloaded from a website. I'm ready to buy my own SD card and do it myself.
post #222 of 510
Quote:
Originally Posted by EiBWeN View Post

I'm having problems with a new cable card install. It's my second card which hasn't fixed any of the issues (reboots, loss of sound & channels). I've talked to Toshiba support over 2 weeks ago and my update SD card still hasn't arrived. does anyone know if the update can be emailed or downloaded from a website. I'm ready to buy my own SD card and do it myself.

My update card came pretty quick, somewhere around 2 weeks. If you don't get it in another few days, call them back and request a replacement. I wouldn't risk voiding my warranty with an unauthorized or copied firmware SD card.
post #223 of 510
Does it come in the mail or UPS or some other carrier? 2 weeks of frustration. Grrr...
post #224 of 510
Mine came in less than a week. Installed the new software version, but still can't get a cable card to work. Toshiba referred me to local service technician. There may be something wrong with the ATSC tuner, which the tech is supposed to replace soon, if the part ever gets here.
post #225 of 510
I plan on getting cable via the cablecard fairly soon. Is the firmware upgrade required before the cablecard will work? Should I go ahead and contact Toshiba now to get the firmware upgrade before I order the cable service? My set has a manufacture date of Oct 2005, so my guess is that I don't have the latest firmware. In fact, I don't even know how I check my firmware version...
post #226 of 510
Quote:
Originally Posted by python67 View Post

Hi, I purchased a Toshiba 42HPX95 in Dec 2005. Ive really been impressed by this set. About a month ago it started acting up, the screen keeps breaking up with horizontal black lines. Sometimes it will keep struggling to produce a picture then it will go completely black with no video and then the video might flash a few times. During this time the audio is perfect and never breaks up. It doesn't seem to matter what video input you are on, be it Component, S-Video or RCA jacks. When its in a mood it will do this on any input, with any device connected to it. It has gone as long as a couple of weeks with out any problems, but lately its been doing this regularly every day. .


Last week mine satarted doing exactly the same as python67's . Any update on what the problem might be? I've been able to reduce the frequency of the problem by increasing the ventilation - it typically starts after about an hour of use. While I'm still learning about this, it seems that rebooting the TV seems to correct the problem for a while. I'll call Tosh serv next week, but any ideas?

Thanks
post #227 of 510
Quote:
Originally Posted by cdoebler View Post

Last week mine satarted doing exactly the same as python67's . Any update on what the problem might be? I've been able to reduce the frequency of the problem by increasing the ventilation - it typically starts after about an hour of use. While I'm still learning about this, it seems that rebooting the TV seems to correct the problem for a while. I'll call Tosh serv next week, but any ideas?

Thanks

Your best bet is probably trying to get it replaced. Toshiba's repair process is pretty abysmal. I had the same problem with my TV recently and sent it to a couple repair shops. They couldn't fix anything since any part they tried to get was always "back ordered". After about a month Toshiba finally agreed to send out a new one to replace it.
post #228 of 510
I purchased the Toshiba 42hpx95 in March '06. Was working great, but recently I have noticed red "pixels" popping up oall over the screen at certain times. (mostly in a person's face, or on beige bacgrounds.)..

I have tried tweaking the color settings, but nothing seems to work much. Teh red pixels become less, but are still present.

Does anyone else have this same problem? If so, how did you fix it? Otherwise, what settings should I try changing?

I have Comcast HD w/ DVR and is connected via HDMI cable on HDMI1. MY DVD player is connected via HDMI2. DVD's also playback with the same problem.

I tried watching tv via component (y, Pr, Pb) cables, but the problem is still there.

Any help would be greatly appreciated.

Thanks all.
post #229 of 510
Quote:
Originally Posted by EiBWeN View Post

Does it come in the mail or UPS or some other carrier? 2 weeks of frustration. Grrr...

US mail.
post #230 of 510
Quote:
Originally Posted by cdoebler View Post

Last week mine satarted doing exactly the same as python67's . Any update on what the problem might be? I've been able to reduce the frequency of the problem by increasing the ventilation - it typically starts after about an hour of use. While I'm still learning about this, it seems that rebooting the TV seems to correct the problem for a while. I'll call Tosh serv next week, but any ideas?

Thanks

Well its been 2 weeks since my 42hpx95 has been gone. No word on it yet. I called the repair shop yesterday, and they were going to call Toshiba and check on it, but the bastards never called me back! They originally said that if it was going to take longer than a month they would issue a new one. So the closer it gets to the month the more I start to PANIC! I definitely do not want a 2006 Toshiba\\LG\\Orion Plasma. I swear I will freakout and kill somone if this happens. Does anyone know what Toshiba does if they issue a new set? Do they just ship you the model of their choice or do they issue you a credit a the store you bought it from?
post #231 of 510
For the brief time that I get sound from all of my subscribed channels (expanded basic cable, digital plus HD channels) through my 42HP95's internal speakers I can only get sound from the digital and HD channels via the optical output that I have hooked up from the TV to my receiver.

The sound from the expanded basic cable channels (2-99) doesn't pass through the optical output when using a cable card?

I did get sound from all the channels when I had the SA8300HD DVR via the HDMI output.
post #232 of 510
waltzonice

Unfortunately it looks like Toshiba will only send out the firmware if you're having problems. So it looks like you should have your cable company at least come out and try the cablecard first.

Unless there is someone on the list that can send you the SD card that has the new firmware on it. Unfortunately I used the SD card to send some relatives pictures.

-Jody
post #233 of 510
Quote:
Originally Posted by EiBWeN View Post

For the brief time that I get sound from all of my subscribed channels (expanded basic cable, digital plus HD channels) through my 42HP95's internal speakers I can only get sound from the digital and HD channels via the optical output that I have hooked up from the TV to my receiver.

The sound from the expanded basic cable channels (2-99) doesn't pass through the optical output when using a cable card?

I did get sound from all the channels when I had the SA8300HD DVR via the HDMI output.

Your audio situation is normal. Digital audio output must come from a digital source. Analog sources including the internal tuner only pass to your receiver through the analog outs from the Toshiba. One exception is the SD card audio player which may be a digital source, but only plays through the internal speakers or analog output. I don't use a Cablecard, but it must treat analog cable the same way.
post #234 of 510
Quote:
Originally Posted by python67 View Post

Does anyone know what Toshiba does if they issue a new set? Do they just ship you the model of their choice or do they issue you a credit a the store you bought it from?

When they issued me my exchange, I asked if I could get a 95 series rather than the new 66's. The Toshiba rep told me that was not possible, since the 95 series was an '05 model. I then asked for and received store credit instead. Your best bet is to get store credit and hope that store has one in stock somewhere.
post #235 of 510
Quote:
Originally Posted by larrysano View Post

When they issued me my exchange, I asked if I could get a 95 series rather than the new 66's. The Toshiba rep told me that was not possible, since the 95 series was an '05 model. I then asked for and received store credit instead. Your best bet is to get store credit and hope that store has one in stock somewhere.

How long did you have to go wrestle with Toshiba to get them to issue an exchange? My fear is that my TV will languish in a repair shop for several weeks. How did your interactions with Toshiba lead to an exchange?
post #236 of 510
Quote:
Originally Posted by cdoebler View Post

How long did you have to go wrestle with Toshiba to get them to issue an exchange? My fear is that my TV will languish in a repair shop for several weeks. How did your interactions with Toshiba lead to an exchange?

I pretty much summed up my experience in post #219, but here's the cliffs notes version:

I first contacted Toshiba on Feb. 2 and they finally agreed to an exchange on May 10. The main reason for their decision was the length of my service request.

At least my problem was such that I could still watch the TV, although it was annoying to look at. A supervisor did accuse me of "refusing" to let the service center have the TV to see what else could be done with it (after 2 in-home service calls), but I had just said that I'd like to avoid letting them have the TV if at all possible. Toward the end I let them take it, and they had it for about 2 weeks.

So I don't know where that leaves you. It seemed to me that Toshiba won't even think about an exchange unless you let the service center have the TV, but I'd at least make them do their initial diagnosis in your house, and then let them pick up the TV when whatever part(s) they need finally comes in.

By the way, I'm still waiting for that return authorization from Toshiba! When I called last week they said it "should happen" middle of this week, so we'll see. Too much red tape over there I guess.
post #237 of 510
Quote:
Originally Posted by DidHeFocus View Post

Your audio situation is normal. Digital audio output must come from a digital source. Analog sources including the internal tuner only pass to your receiver through the analog outs from the Toshiba. One exception is the SD card audio player which may be a digital source, but only plays through the internal speakers or analog output. I don't use a Cablecard, but it must treat analog cable the same way.

agreed, you have to use the analog output for the analog channels.
post #238 of 510
Quote:
Originally Posted by EiBWeN View Post

Does it come in the mail or UPS or some other carrier? 2 weeks of frustration. Grrr...

I got my software update in about a week, via regular mail. I am now running 1.3.1.

I have had my 42HP95 since early March. The software update appears to have solved the pixillating/tiling problems I had with the Motorola/Comcast cable card. The only problem I have now is the TV Guide will not work, as it did work before with the CC and the old software version. I have two calls to Tosh cust serv., they report they have escalated it to the TV Guide On screen folks.

Does anyone have any advice or have a similar problem? Overall, I m avery happy with my 42HP95, and I appreciate all that I have read on this forum. Thank you all!
post #239 of 510
Quote:
Originally Posted by Mr. Breeze View Post

I got my software update in about a week, via regular mail. I am now running 1.3.1.

I have had my 42HP95 since early March. The software update appears to have solved the pixillating/tiling problems I had with the Motorola/Comcast cable card. The only problem I have now is the TV Guide will not work, as it did work before with the CC and the old software version. I have two calls to Tosh cust serv., they report they have escalated it to the TV Guide On screen folks.

Does anyone have any advice or have a similar problem? Overall, I m avery happy with my 42HP95, and I appreciate all that I have read on this forum. Thank you all!

I'm not using the cablecard (just OTA HD via a small indoor antenna), but the TVGOS has been finicky for me. It worked (on it's own) when I first got the TV after about 24 hours. Then after about a week , it didn't work -- the listing was empty. It mysteriously worked again for a few days, and now it's down again.

I guess I don't really understand how TVGOS works. All of the HD channels have been coming in just fine, so not sure why sometimes I have the listings and sometimes I don't. And when I do have it, I seem to consistently get listing information for all but one channel.
post #240 of 510
Thank you waltzonice. When I learned that the TVGOS was a third party serice, not part of Toshiba, I thought "Hmmm, what kind of compatibilty issues will we have here? (e.g. Motorola cable card, Toshiba updated software, Comcast digital service, and the third party TV Guide folks)." The cust. serv. rep named Terry at Toshiba took down all of my detailed information about how it worked before I installed the 1.3.1, and now with the 1.3.1 it only displays "there is no data for this screen", not even a listing of channels and no infomration for the time periods. He stated he understood, and when I asked if this was a "fixable" problem, and I asked if I had lost a feature of this really nice brand new TV, he said that should not be the case.

Feels like buying a new car, and having the cruise control (or radio, etc.) not work. Does it hinder the overall performance of the vehicle? No, but it is a nice feature to have.

If anyone else has had any experience, or advice, I apprecite it. Thank you!
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