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Official Toshiba 42HP95, 42HPX95, 50HP95 & 50HPX95 Thread - Page 12

post #331 of 510
I have an update about my problem...my set (50HPX95) wouldn't turn on and the red LED keeps blinking. It's been about a month now, and the service tech said I needed a new power board. Trouble is, they are nowhere to be found. I've been in contact with Toshiba (me calling them!) on and off. They finally decided to do a swap. They will give me a new plasma.
I've been reading the thread and now I have concerns. I have (my original set) 50HPX95, which I was very happy with...beautiful picture and a feature rich TV. Now I'm afraid they will offer me a 50HP66, which doesn't have the features, is over $1000 cheaper, and I don't like the look of the set. What would you do? Turn down the offer and demand the purchase price? I don't think there are any other sets that compared to the 50HPX95, in features or cost.
Toshiba is supposed to call me this coming week to discuss the swap. I really don't want to settle for an inferior TV. Do you guys think they will offer me a refund like mtrot?
Let's say they do offer me a refund...what set would you go with if you had almost $4000 to spend? I could always add a little to it to get something even better. Maybe I should sit on the sidelines and wait for a new technology? I'm really f**ked up here because it took me two years to pull the trigger and get my Tosh in the first place!
Sorry if I rambled in this post...just don't know what to do...maybe go with DLP? What are your thoughts? What would you do?
post #332 of 510
I'm a little bewildered by Toshiba these days. They don't seem to have any replacement parts, so they cover the warranty by buying back the item.

I have a 42HP95 that still works fine, but the Symbio recorder I had connected to it was having some intermittent problems and a constant clicking hard drive. It usually worked fine and I was mostly happy with it. I called Toshiba support and they agreed that it shouldn't constantly click when it wasn't being used. I reluctantly sent it back and a few days after they received it. I then get an email saying they can't fix my "dead unit" and they don't have any replacements so they're sending me a full refund.

After reading all of the reports on this forum, my worry is that if my plasma fails after the warranty expires, will I just be completely out of luck?

I would take the refund and come up with the balance for a new Pioneer.
post #333 of 510
Quote:
Originally Posted by DidHeFocus View Post

I'm a little bewildered by Toshiba these days. They don't seem to have any replacement parts, so they cover the warranty by buying back the item.

I have a 42HP95 that still works fine, but the Symbio recorder I had connected to it was having some intermittent problems and a constant clicking hard drive. It usually worked fine and I was mostly happy with it. I called Toshiba support and they agreed that it shouldn't constantly click when it wasn't being used. I reluctantly sent it back and a few days after they received it. I then get an email saying they can't fix my "dead unit" and they don't have any replacements so they're sending me a full refund.

After reading all of the reports on this forum, my worry is that if my plasma fails after the warranty expires, will I just be completely out of luck?

I would take the refund and come up with the balance for a new Pioneer.

I'm probably leaning towards taking the refund if it is offered. I just hate doing research all over again. I mentioned that the first plasma took me two years to finally buy. I don't want to do that again.
post #334 of 510
Hi,
Got my Toshiba 50HP66 earlier this week. Works great. Bought it off the internet.
When I opened the box, I found the owner's manual packet cut open, which seemed odd. Now I'm happy with the TV, but I live in suspicion that someone has "used" it before. I'm wondering if there some kind of hourmeter/elased run time indication somewhere. I can't see on in the user menus, and the Toshiba help line denies existance. But I can't help but wonder if there's not one buried in a service menu somewhere.

Any ideas?
post #335 of 510
My 42HP95 has it, so does my Pioneer, most, if not all probably have it the SM.

Unless you tracked every single hour you used it, the count won't mean much unless you could read it right out of the box. You won't be able to notice the difference unless they used it for a long time.

Unless you notice any dust, scratches or wear and tear, don't worry about it. The factory could have goofed and put in the wrong manual at first.

Quote:
Originally Posted by ColfaxMac View Post

Hi,
Got my Toshiba 50HP66 earlier this week. Works great. Bought it off the internet.
When I opened the box, I found the owner's manual packet cut open, which seemed odd. Now I'm happy with the TV, but I live in suspicion that someone has "used" it before. I'm wondering if there some kind of hourmeter/elased run time indication somewhere. I can't see on in the user menus, and the Toshiba help line denies existance. But I can't help but wonder if there's not one buried in a service menu somewhere.

Any ideas?
post #336 of 510
Quote:
Originally Posted by ColfaxMac View Post

Hi,
Got my Toshiba 50HP66 earlier this week. Works great. Bought it off the internet.
When I opened the box, I found the owner's manual packet cut open, which seemed odd. Now I'm happy with the TV, but I live in suspicion that someone has "used" it before. I'm wondering if there some kind of hourmeter/elased run time indication somewhere. I can't see on in the user menus, and the Toshiba help line denies existance. But I can't help but wonder if there's not one buried in a service menu somewhere.

Any ideas?

SLIDER33 posted this on July 10:

"Get into the service menu by pressing "mute" on the remote 3 times... at the same time you press it the third time, press "menu" on the side of the tv. If you do it correctly you will see an S in the top right of the screen. Hit menu, and then "9" on the remote. The hours will be in the "time" line."

I had to try it a couple times to coordinate hitting two keys at once correctly, but it does work for my 50HP95.
post #337 of 510
Quote:
Originally Posted by DidHeFocus View Post

..... The factory could have goofed and put in the wrong manual at first.

why wouldn't they just removed the plastic bag and put the right one on? Or pulled the tape off? Instead, it was sliced lengthwise, perpendicular to the taped over flap.

Quote:
Originally Posted by hddude55 View Post

SLIDER33 posted this on July 10:

"Get into the service menu by pressing "mute" on the remote 3 times... at the same time you press it the third time, press "menu" on the side of the tv. If you do it correctly you will see an S in the top right of the screen. Hit menu, and then "9" on the remote. The hours will be in the "time" line."

I had to try it a couple times to coordinate hitting two keys at once correctly, but it does work for my 50HP95.

I appreciate the help. I did try the mute, mute, mute+menu several times and can never get the "S". I only get the standard menu. The menu button on the side is the two volume buttons together. Any other suggestions? In the meantime I'll keep trying
post #338 of 510
Quote:
Originally Posted by Treasure Hunter View Post

I'm probably leaning towards taking the refund if it is offered. I just hate doing research all over again. I mentioned that the first plasma took me two years to finally buy. I don't want to do that again.

Just to update you about my defective set (50HPX95)...Toshiba called today and offered to exchange it for a new 50HP66...which sells for about $1200 less than my set did. I said no way...why would I take a lesser set in exchange? The person then offered to refund my full purchase price, which I accepted. They did say someone will contact me next week to arrange for the TV to be picked up, and that it takes 6 to 8 weeks to get the refund check. I'm not happy about the wait, but at least I can now start shopping for a new TV. I could buy a 50HP66 and pocket $1200 but I'm probably going to stay away from Toshiba. Maybe ther are some new 1080P sets available. I originally was going to get a Panasonic when I bought my Tosh, but Panasonics were back ordered everywhere at the time. Now I see them available...maybe one of those, or a Pioneer...I guess I have to start the research process all over again.
One thing I can say positive about Toshiba, they do take care of the customer! I can give them that. I'll let you know how things work out.
post #339 of 510
Finally, after 7 months and 4 attempts (reprograming and changing out 3 boards) to repair my 42hp95 Toshiba has admitted they can't fix the plasma TV. They have offered to replace it with a 42hp66 or a refund. The refund they will offer is what I paid for the set at Sears the only thing is I was one those customers that got the set for 1799.00 due to an advertising error that Sears honored. The replacement Toshiba wants to replace it with is the 42hp66 the problem here is this set has half the option of the 42hp95. I asked if they would give me an extended warrenty with the new set, No they replied.
Toshiba say's we are committed to our customers, I don't think so. I tried to even explain to them what I had to do so that someone would be home when the service repairman came to pick up the set and then return the set each time they would replace one of the electronic boards. All they would say was we're sorry, and that I had purchased an outside HD antenna to hook up to the extra cable input that the 42hp95 had and that this is not offered on the 42hp66. All they kept saying was we are sorry.
Toshiba mission statement should read " We're sorry for any inconvenience to our customers in advance that our product does not perform to our standards ".
post #340 of 510
Quote:
Originally Posted by elvisgotro View Post

The refund they will offer is what I paid for the set at Sears the only thing is I was one those customers that got the set for 1799.00 due to an advertising error that Sears honored. ...I asked if they would give me an extended warrenty with the new set, No they replied.
Toshiba say's we are committed to our customers, I don't think so....

Yeah, you are getting ripped off. You bought the TV at an undeserved "discount" and now are upset that you'd only get back what you paid? It's one thing to have so much gall, but why advertise the fact on an Internet bulletin board?
post #341 of 510
For me, Toshiba has not been a good company to deal with regarding service. I have had audio issues from the day I purchased the set back in December. In the past 8.5 months I have had 2 techs (difference service centers) replace the SAME boards in the panel TWICE! All at the request of Toshiba's tech department. Don't ask me why they would think the first time the boards were replaced they didn't work. So--i just had the second tech come back again and try to replace some cables this monday--didn't work to fix the problem. Now he said he is fed up with Toshiba because they keep telling him to piecemeal fix my set when nothing is working. Apparently he called the regional rep and is working on getting me authorized for a replacement. But-I have called toshiba twice this week and they show no records of anything regarding this discussion. I am so fed up with their service at this point. It seems others are successful in getting replacements but after 8.5 months of not being able to use the audio out of my set I have had it. I am DONE with Toshiba products.
JUC
post #342 of 510
When Toshiba didn't fix the problem after the second time, have the galls to admit you can't repair it instead of trying to change every part and leaving the customer hanging for 7 months.
Then Toshiba has the galls to tell me to wait 6 to 8 weeks to receive my refund check only after they receive the set they can't fix. Here you are waiting again.
post #343 of 510
Quote:
Originally Posted by hddude55 View Post

Yeah, you are getting ripped off. You bought the TV at an undeserved "discount" and now are upset that you'd only get back what you paid? It's one thing to have so much gall, but why advertise the fact on an Internet bulletin board?

Exactly.
post #344 of 510
Toshiba customer service was a pleasure to deal with and they did as promised in a very reasonable amount of time.

I wouldn't necessarily blame Toshiba for the ineptness of the technicians that worked on your plasma. If they were calling for advice on what to replace, they must have no idea what they're doing, and if different people just did what support suggested and put in the same parts, they didn't follow normal procedures for logging what was previously done.

I do similar work, and if it gets to the point where I need to call the manufacturer, I create a service history with them and log everything that was done. That way if I'm not able to follow up, the next guy knows what was already tried. It's then up to him or her to take the next logical steps. Remember, in every business there's a certain percentage of incompetent people in every job out there.
post #345 of 510
If you have read any of my recent posts, you know that my set (50HPX95) is broken and needed to be replaced. Toshiba decided it couldn't be fixed and offered to replace it, or refund my full purchase price, which I opted for. My problem now with this is the fact I have to wait for 4-6 weeks to get a refund after they pick up the TV. I called Toshiba and asked for a letter or an email stating what I had been offered. I just needed something in writing that states they would be refunding my money. They refused to give me any sort of written statement at all. I told the rep I wasn't comfortable handing over my TV to a trucking company and then waiting for over a month on a promise to pay. She said"That's our policy" Well, policy or not, it doesn't seem fair. What if they lose my records, go bankrupt, or simply don't pay? What proof do I have that we had an agreement? Friends, what I am trying to say is...Toshiba may be customer concious to a degree, but they are also arrogant and unbending. I have no real choice except to give up my TV and hope they come through on their promise. Would most of you feel comfortable in this situation? Has anyone gone through and actually received a refund? Let me know so I can sleep a little easier over this issue. Thanks
post #346 of 510
I got a refund from Toshiba for my Symbio recorder. They promised it in 4 to 6 weeks but it arrived in under 4. I know it's substantially less value than a plasma TV, but they did as promised.
post #347 of 510
Quote:
Originally Posted by mtrot View Post

OK, Toshiba called me again, and said I have two options:

1. They send me a new 42HP66 and pick up my set when they deliver the new one. No way will they give me the 50HP66.

2. They will refund my purchase price($2500). In that case, the check takes 6-8 weeks to get here, but in the mean time, they come and pick up my set. So, we would be without a TV in the bedroom for several weeks.

What would you do?

It is tempting to get the money, and then buy whatever I want, but I don't really want to have to wait that long for the money. The other option is simpler and quicker, but only involves the 42HP66.


A quick update on my situation with my 42HP95. While I was trying to make a final decision on either getting a replacement TV, or the refund, lo and behold, the video circuit board finally arrived from Sears. So I told them come on out and replace it, which they did.

Well, now I am getting the unscrambled HD channels on Cox cable without any of the horrible pixelation and blackouts I was getting before. The HD picture really is outstanding. The only thing is, it did work like this for a month or so when I first got the set. So, I am hesitant to tell Toshiba it is fully fixed.

As to the cable card, I tried it again, and it does the same thing where it says "aquiring channels", but never seems to finish. However, I have not re-contacted Cox yet to get them to make sure everything is set right on their end. I will call them next week to try that again.

I am still in somewhat of a quandry with the cable card not working, because the picture is so darn good that I don't really want to lose the set. I could always just get a cable box for it. Plus, it does have the memory card slots as well.
post #348 of 510
I was wondering how many of the Toshiba 42hp95 plasma Tv are having problems, just look at all the responses on this forum. You know and I am sure someone from Toshiba has to be viewing this forum or maybe they just don't care. Not much just a little thought going around in my brain.
post #349 of 510
Quote:
Originally Posted by elvisgotro View Post

I was wondering how many of the Toshiba 42hp95 plasma Tv are having problems, just look at all the responses on this forum. You know and I am sure someone from Toshiba has to be viewing this forum or maybe they just don't care. Not much just a little thought going around in my brain.

For every problem TV you hear about on here, there are 50 that are problem free.
post #350 of 510
Quote:
Originally Posted by slider33 View Post

For every problem TV you hear about on here, there are 50 that are problem free.

I would guess it's more like 1 in 1000. I have a problem free 50hp95 that was an open box item at Best Buy. I think you'll see the same thing for every TV thread. People with problems tend to post more than those who don't. I'd do the same thing if I had a problem with my TV.
post #351 of 510
Quote:
Originally Posted by elvisgotro View Post

I was wondering how many of the Toshiba 42hp95 plasma Tv are having problems, just look at all the responses on this forum. You know and I am sure someone from Toshiba has to be viewing this forum or maybe they just don't care. Not much just a little thought going around in my brain.

I have a 42HPX95, which I bought as an open-box item from a local (non-chain) appliance/stereo store, and the only problem I've had with it is that I can't snap the plastic panel on the back that covers all of the interconnects going in and out... No problem with the performance of the set at all...
post #352 of 510
Quote:
Originally Posted by pbarach View Post

I have a 42HPX95, which I bought as an open-box item from a local (non-chain) appliance/stereo store, and the only problem I've had with it is that I can't snap the plastic panel on the back that covers all of the interconnects going in and out... No problem with the performance of the set at all...

I wouldn't use it unless the back of the set is out in the open. It would just get in the way.
post #353 of 510
Quote:
Originally Posted by DidHeFocus View Post

I wouldn't use it unless the back of the set is out in the open. It would just get in the way.

It sits on a stand, but the panel doesn't like the thicker higher-quality interconnects that I'm using.
post #354 of 510
Is it Toshiba or TOSHABE
post #355 of 510
Quote:
Originally Posted by waltzonice View Post

I would guess it's more like 1 in 1000. I have a problem free 50hp95 that was an open box item at Best Buy. I think you'll see the same thing for every TV thread. People with problems tend to post more than those who don't. I'd do the same thing if I had a problem with my TV.

I got in on a similar deal at Best Buy..but... I have had virtually every board replaced in the set as I am seeing green comet trails/phosphor delay all over the place. After doing some research it sounds like a bit of a known problem with plasmas. I just don't see it getting any better. They were going to replace the glass panel, but of course they no longer have the spare part (panny glass) so I was told I would be offered the 50HP66 or a refund. I really love the picture quality and am concerned the 50HP66 would be a step down.
post #356 of 510
Yes goodbye Toshiba, welcome Panasonic or Samsung. After 7 months of dealing with Toshabby they finally sent someone to pick up the unrepairable plasma. While doing the paper work and just making conversation with the peck up/delivery man he said he has picked up for returned many of the Toshiba plasma TV's sets. Now I must wait 6 weeks to receive my refund (check).
post #357 of 510
I too was just authorized for a refund on my 42HP95 set (finally after 7 months too!!). The shipping company should be out this week sometime to pick it up....
Wife wants a Panasonic.
Juc
post #358 of 510
You would just think that Toshabby would send you the refund electronically. Do you think they send a check to the repair center or pay them electronically. Just about everyone uses electronic payment (electronic check).
post #359 of 510
I'm enjoying my 42HP95 and have a couple questions about using the IEEE1394 connector to record.

1. Am I limited to using a Symbio device or are there other things out there that will work to record via IEEE1394? Anyone have experience with a Symbio care to share how they feel about it?

2. I don't use a Set top box, just plug straight in and let the TV do the tuning (including QAM). Is there a way I can record 1 channel and watch another by doing something like split the cable and put it in both ANT1 and 2?

Thanks
post #360 of 510
Quote:
Originally Posted by mtrot View Post

Wow, I'm glad to hear there is another software update(I am currently on 1.3.1, and that it fixed your TV.

The problems I have been having are:

1. Unscrambled HD cable channels breaking and pixelating.

2. Cable card won't work(Cox Cable)

3. TV guide seems to work but doesn't get all the channels right.

I think I will call them and try to get this new firmware version. They have not called me, although I have had multiple phone calls with cust. svc.

Mind elaborating on the pixelating issue? I've been having a few issues with my hp95, occasionally the picture start showing green or red pixels all over the screen, plus this weekend the picture would just black out occasionally requiring a hard reboot.
It's in a second room and probably only has 100 hours or less since December, rarely used....but I'm starting to think I need to call Toshiba as I was hoping it was either the old HD receiver or cable that was causing the problem.
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