Originally Posted by Ben Harper
I agree with your assessment, and I have purchased about a dozen for installs. The product seemed to work in the beginning, but then the screen fade, charging issues and random lost memory, and slow response problems starting appearing on every unit. I have replaced every unit with a Pronto, which cost me a nice sum and a few days of programming.
I understand there are some fixes for this unit (delay times, repeats, etc,), but why should you have to spend several hours on the phone with tech support trying to work the bugs out? Do you accept the fact that you paid good money for a product with bugs? If your new car needed a few dealer visits and some of your own "tweaking" to make it work would you be happy? Not I (and if your new car faded and wouldn't charge you would be really pissed!). I am a believer in getting what you pay for, and in this case it should be a simple, user friendly remote that is reliable.
All this said, I think the concept of the Harmony is great and the layout very intuitive. They just need to work the flaws out before release. And by the way, although I believe the Pronto series to be far superior, I do not work for any remote firms.
Thanks for your courteous reply. I just hung up with Ecost (NEVER BUY FROM ECOST). I stopped buying from them because of their false advertising of FREE shipping and just before you press the confirm button you see they tack on a HANDLING FEE but they think the buying public are morons I guess?
So this time they had the lowball price on Pricegrabber and no handling fee with $1.99 shipping.
Who knew they will only REPLACE the 880 with another 880. So their policy is if the unit does not work right with your system, we will send you the exact same unit that also won't work with my system.
The nice part of the net is one happy buyer tells a few people but now one unhappy buyer has the power to tell MILLIONS.
These hopeless souls at Ecost have no idea of the power of the online consumer to cost them $1000's in lost sales. Buy.com ROCKS!
Ben, you are right on the money as it's a software issue. Still the build quality is cheap JUNK for $179. Yes, the Pronto line is much better but also way over priced (been there done that).
You are right about tech support people too. At least Logitech's people spoke English. When I get the one's from Pakistan I just keep hanging up until I get one that can at least speak broken English :D
So now I'm forced to accept the exact same replacement, but since it will come brand new and in a sealed box, I'll just sell it on Ebay for a $179 with "Buy It Now" and include free shipping.
PM me if anyones interested before I list it the new one once I receive it.
Ecost is well known and I never bothered to look at their return policy. I've never bought from a site that wouldn't take a product back. I never thought Ecost would screw the consumer on returns. Buy.com falls over backwards to keep you coming back as do most sites I've dealt with.
I'm going to enjoy re-posting this experience over the next year every chance I get on other forums and send a copy of each post to Ecost's customer support.
Another great site to list bad experiences for consumers that choose not to bend over" for some of the online sellers poor policy's is COMPLAINTS.COM
It's a free service and when one does a search for a bad company like ECOST up pops your complaint alerting other consumers to beware. Complaints.com also sends a copy of your posting to the companies customer support address.
Forums like AVS.com are a great medium for members to show bad products.
The Harmony 880 remote is a buggy product.
Check out these two reviews at the bottom of the page. Wish I read this first:http://www.amazon.com/gp/product/B00...onics&v=glance