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Harmony 880 . . . JUNK! - Page 2  

post #31 of 112
Quote:
Originally Posted by Expidia
Like I knew you were posting on your mobile device
- No harm, no foul. I wouldn't have asked if I knew it was in your signature. :)

On a related note, why not sell the 880 on eBay? It's not defective, it simply doesn't fit your needs.
post #32 of 112
Quote:
Originally Posted by Expidia
What part of my comment don't you understand? I bought the Pronto 5 years ago as it was leading edge technology macro-wise at the time and I HATED to do all the tweaking it took to get it working properly. It probably took me a year !!!!

NO, I don't want to ever have to go through that again.

That's why the 880 had so much appeal to me, download your components and you're ready to go.

Well for me, that's not the way it went . . . :eek:

And to top it off, those SLIMEBAGS at Ecost will only send me another one that won't work with my system.

Ya ya, let's hear now from all you genius's out there that will comment back with "I should have read their return policy before I bought" . . . No Sh*t Sherlock :p . . . . Now you tell me :)
I bet if we take a poll 99% of all the harmony users will have everything working perfectly with their setups. I know from the first time I programmed mine it was perfect.

AE700
Moto 6412 (Cox)
Yamaha HTR-5760
HTPC running media center 2005 (for dvd and second dvr/tuner)

in the past ive had an antenna rotor, AE100, Toshiba DVD player, RCA DVD player, Pioneer Receiver and other stuff im sure i forgot. Never once have I had a single problem with any of those devices (and I have been using harmony remotes since the 659). I ABSOLUTELY love the remotes because it allows you to easily upgrade your remote.... you login to your account and it detects you have a different version of the remote and it works perfectly fine. Just update your configuration and bam you are 100% setup from your existing profile.

I have had the 659, 680 and now 880 and Ive only needed one "configuration" setup for all of those remotes.
post #33 of 112
Thread Starter 
Quote:
Originally Posted by remoteshoppe
I do hope this part wasn't directed to e as I've never said this post was a waste of time.

No way remote! I was just alluding to the fact that I don't want to spend time tweaking but I'm spending all this time responding to posts about my experience with the 880. I don't mind because it creates dialog and that's how I like yourself can weigh the pros and cons about a TV, component etc.
$179 is more than I used to spend for most of my past TV's.


AVS is awesome and I use it whenever I research a new product and try to take both the negative and positive posts all into consideration.

I admit that I am a tweaker but I still had to cut bait on the 880. The Harmony technology has a lot of pros but, as you pointed out, you can get the same features in any of their other products for less than $100.

I'll also add that you did not even mention my biggest pet peeve with the 880 - the color LCD screen. I was very disappointed in the resolution of the screen. It looks like one of my first color cell phones from many years ago and I've seen better screens on $49 flip phones selling now. Other technical issues include:
- Weaker IR than 6xx series
- No Guide functions as in 6xx series. That's right... less features
I agree, unfortunately I never got the device working far enough along to complain about the color screen . . . because the little pull off picture of the macros when the 880's in it's box looks GREAT and looks a hell of a lot clearer than the actual screen. Once I pulled that little sucker off, I too was unhappy with the resolution. At least it's in color. Never got to the weaker IR range.

Are there cheaper models with a charging cradle?

The whole build quality disappointed me. It feels like a Fisher Price toy and the screen was a lot less than I was hoping for. It really needs to be of a wider form factor to increase the screens resolution. But I was willing to allow trade off's if I could have just got the damn thing to work with my system.

I suffered along over the past 10 years with all those hard to read Palm devices. So I too am a closet tweaker, but have no desire after my Pronto learning curve to do it all over again.

My phone now is the Treo 650. this is an awesome device with an amazing aray of features packed into it. The screen is CRYSTAL clear, so clear I watch full length DVD's on it while I'm in airports or on planes.

If Treo can pack all this into a form factor that is smaller overall than the 880, I can see that many Harmony 880 users are willing to settle for a lot less in a remote that for the money should be a hell of a lot better than it is.

Once again, I'm not trying to incite happy 880 owners with my comments, but for me owning a Treo 650 for $199, I know consumers are settlling for a lot less when I look at the 880's screen. Again, I thought it was great, until I pulled off the fake picture of the macros stuck over the screen :(
post #34 of 112
Thread Starter 
Quote:
Originally Posted by tokerblue
- No harm, no foul. I wouldn't have asked if I knew it was in your signature. :)

On a related note, why not sell the 880 on eBay? It's not defective, it simply doesn't fit your needs.
No offense taken, I too browse the avs on my Treo 650.

As I've already mentioned in other posts here that I'm going to do exactly what you suggest. Ecost (did I mention that Ecost are a bunch of Scumbags for their no returns policy?).

So they are sending me a brand new one in a sealed box, which I'm going to list on Ebay for the $179 and ship it out free. Ecost is issuing a UPS pickup so since I would have to pay to return the first one, I'll just offer free shipping (probably cost me only 4-5 bucks for USPS).
post #35 of 112
Thread Starter 
[quote=jagouar]I bet if we take a poll 99% of all the harmony users will have everything working perfectly with their setups. I know from the first time I programmed mine it was perfect.

That's why I bought it . . . I read all the reviews and the positve out weighed many of the negatives where posters had units defective out of the box. Many had issues weeks later where their units failed. I was hoping I would be one of the many happy 880 users like you. I wanted to exist in perfect Harmony with my new Harmony (get it :D )

But alas, for me it was never meant to be. Your experience is exactly what I was hoping for . . . Take out of box, open website, download components and enter the world of Harmonic BLISS :(

And I only have 3 simple components.

Really, I'm not looking to flame anyone for owning an 880. I just wanted what you have. To buy an 880 and to live life HAPPY . . . HAPPY as a HIPPO (along came Polly) with my new 880.
post #36 of 112
Thread Starter 
Quote:
Originally Posted by Ben Harper
Expedia,

I agree with your assessment, and I have purchased about a dozen for installs. The product seemed to work in the beginning, but then the screen fade, charging issues and random lost memory, and slow response problems starting appearing on every unit. I have replaced every unit with a Pronto, which cost me a nice sum and a few days of programming.

I understand there are some fixes for this unit (delay times, repeats, etc,), but why should you have to spend several hours on the phone with tech support trying to work the bugs out? Do you accept the fact that you paid good money for a product with bugs? If your new car needed a few dealer visits and some of your own "tweaking" to make it work would you be happy? Not I (and if your new car faded and wouldn't charge you would be really pissed!). I am a believer in getting what you pay for, and in this case it should be a simple, user friendly remote that is reliable.

All this said, I think the concept of the Harmony is great and the layout very intuitive. They just need to work the flaws out before release. And by the way, although I believe the Pronto series to be far superior, I do not work for any remote firms.

Ben
Ben . . . I just re-read your post. What you said in twelve lines is EXACTLY what it's taken me to get across in my many posts. Damn, I wish I could have been as concise as you in my posts as to what you've said above.
My guess is you're an executive of some sort, am I close?

On another note, I'm in the Great Northeast (or rustbelt). We've been down to Atlanta 5 or 6 times contemplating a permanent relocation there. Love ATLANTA :cool:
post #37 of 112
Thread Starter 
Quote:
Originally Posted by czzer
This kind of post just makes me laugh. He's obviously more interested in whinging than actually making it work.
What's with the two Aussies in a row here ganging up on me. Did you think I'd just let your snide remarks pass :rolleyes: :rolleyes: :rolleyes:

What time is it "down under" anyway . . . The two of ya, "get a life" and go watch TV or something :D :D :D

What the hell is "whinging" anyway?
post #38 of 112
Thread Starter 
Why didn't anyone tell me of the $50 rebate during all my ranting.

For $50 off I'll tweak around with the damn thing when they deliver another unit to me.

I would like it to work and if I can call tech support again maybe they can fix my issues. Forthe $129 I'll give it one more shot.

Rebate: http://www.logitech.com/lang/pdf/rem...testrebate.pdf
post #39 of 112
Thread Starter 
Quote:
Originally Posted by AngryofMayfair
It's a pity that you don't persevere just a little more with the Harmony as it is the perfect answer to all the above...
I agree with you that it is not perfect out of the box and that the Harmony database is full of holes but it really doesn't take that much pain to set it up properly, especially with the expert help around here....

I must admit that I almost returned mine on the first day or two but now wild horses couldn't drag it away from me - and the best part is that my wife loves it too - it's the first learning remote I have owned that does everything perfectly - after a bit of fine-tuning.

Give it another try and get back here for some help - I bet you won't be disappointed in the end...
Thanks Angry, now that I found the $50 rebate which brings it down to $129, for that price I'll tweak around with the Damn thing a little more. I know it can do what I originally bought it for but for $179 I was fed up with having to invest all that time to make right which should have been right after I downloaded the component codes.

I'm going to give it one more try as you and others have suggested before it goes to Ebay as soon as the replacement unit arrives.

I'll report back on my success or crush it under my boot!

I still say I should not have to as you say "persevere" but I'll try once more :)
post #40 of 112
Quote:
Originally Posted by Expidia
Why didn't anyone tell me of the $50 rebate during all my ranting.
Maybe it has something to do with the title of this thread. How are we to know your magic price point?

Quote:
For $50 off I'll tweak around with the damn thing when they deliver another unit to me.
So, let me see if I've got this straight now...

-for $180 it better control all of your devices exactly the way you want and make your coffee in the morning and all for a couple of minutes of configuration

-for $130 you'll invest a few hours of your time to get it to work properly with your components

:rolleyes:
post #41 of 112
If you REALLY want to get it working right, let me know what problems you are having and I'll be more than happy to help out.

For starters, the "Help" button doesn't do any reprogramming of the remote. It is purely to fix out-of-synch problems. If the help button is fixing your problems temporarily, then it is more than likely just timing issues.
post #42 of 112
For a well thought out remote try the Universal Remotes like this one http://www.universalremote.com/products/index.php?item=mx850 or this one http://www.universalremote.com/products/index.php?item=mx650

Be forwarned some setup is required.
post #43 of 112
Quote:
Originally Posted by Expidia
Some people here are happy with the 880. Great. Some people are also happy spending an entire weekend restoring all their software on their computer when it screws up. I'm not into software tweaking!
Well you have certainly laid out what you want. I might suggest then you don't purchase a universal remote. I know of no remote for any amount of money that you can "pull out of a box" and work on every one of your compenents and in every way you want. Tho I consider myself a newbie on the Harmony I did a ton of research before purchasing. Every remote that I found reguires the operator to set up, tweak and at time modify. This has as much to do with how each person wants the remote to work as it does any limitation in the product.

Or, get a nice universal remote from a local store that will to set up the remote for you. This is a popular alternative to those who "just want it to work". Most higher end HT Stores will do this, and I even saw a sign at BB that they would do it. Of course there is a cost, but then you don't have to deal with it.

I have no problem with what you want. My neighbor pays someone $40 per week to mow his grass. I do it myself (or really make my son do it :D ). Some folks change the oil in their car, me I take to jiffy lube. Whatever...
post #44 of 112
Quote:
Originally Posted by David Guill
For a well thought out remote try the Universal Remotes like this one http://www.universalremote.com/products/index.php?item=mx850 or this one http://www.universalremote.com/products/index.php?item=mx650

Be forwarned some setup is required.

If a Harmony is too hard for him to set up, he'll have no hope with a URC! :)
post #45 of 112
Quote:
Originally Posted by Expidia
No wonder why harmony sold out to Logitech. Logitech is known to make cheap stuff and this Harmony remote will go great in their product line. .
I think your assessment of Logitech is way off. My MX-1000 mouse works great, and I have controllers, peripherals, and joysticks of every type from logitech. I think their stuff is solid.
post #46 of 112
Quote:
Originally Posted by Expidia
Thanks for your courteous reply. I just hung up with Ecost (NEVER BUY FROM ECOST). I stopped buying from them because of their false advertising of FREE shipping and just before you press the confirm button you see they tack on a HANDLING FEE but they think the buying public are morons I guess?
You can think what you want about 880, it's certainly your right to have your own opinion even if a little on a harsh side.

One thing I have to say - I didn't have a good experience with items bought at ecost. I bought a jabra bluetooth headset from them. It fell apart in my hands. I sent it in for replacement. The new one felt apart in my hands again. At this point I was a little upset: "That jabra c...s... make these pieces of s..." But then I went to a local retail store and bought it from them and it's a solid piece that works fine. No problems.

At this point I started to wonder just how ecost has such good prices. I'm guessing it's possible they have some second rate stock or maybe even fake. I've read a big artichle about fake tech items being sold, often without company's knowledge.

Back to Harmony. I have their original remote (768) from before logitech. Was made in Canada. Worked fine. Post logitech, I bought a second one for the bedroom from an internet discount shop (although I picked it up from them locally). Out of the box it doesn't work (logic problems). I exchanged it at the same store. Problems again (screen backlights fail). Sent it back to Logitech, got a replacement and it works fine since.

Do you see the trend here? Of course, harmony quality tanked with their move to higher production numbers and moving manufacturing to china and all but I think that's only part of the story. And tech support can't very well help you if your firmware is defective, can they?

So again, do what you want, but I just hope you get an idea why your experience might be so different from a bunch of other people here.
post #47 of 112
Quote:
Originally Posted by TVAddict
At this point I started to wonder just how ecost has such good prices. I'm guessing it's possible they have some second rate stock or maybe even fake. I've read a big artichle about fake tech items being sold, often without company's knowledge.
Interesting you should bring that up. In another thread, some people have mentioned that the part number on Harmony 880s purchased from eCost is different from the part number on Harmony 880s bough elsewhere.

This thread is specifically about it, but I've seen the same issue mentioned in at least one additional thread.
post #48 of 112
Thread Starter 
Quote:
Originally Posted by TakeFlight
Maybe it has something to do with the title of this thread. How are we to know your magic price point?



So, let me see if I've got this straight now...

-for $180 it better control all of your devices exactly the way you want and make your coffee in the morning and all for a couple of minutes of configuration

-for $130 you'll invest a few hours of your time to get it to work properly with your components

:rolleyes:
Ha Ha make my coffee, you a funny guy!
I can't stop laughing, you should do stand up ;)

I weighed out some responses from courteous members here that suggested if I spent just a little more time it should work for me as it does for others. I actually need 3 working units, so if I can knock off $50 on each I am willing to invest some tweaking (but probably not as much as others would to get it right) to save $150. I'm still not impressed with the screen or the build quality but if I can get it to do what it's designed to do I'll give it another shot.

Ecost is sending me a new one as I think it might be a buggy unit since it won't hold my input settings which is the cause of all my issues with it.

But there is no magic price point if the damn thing won't work with my bedroom setup. It's not the money . . . it was the offer of some of the more courteous members to help me through some of my issues that actually piqued my interest to give the new one coming another try.

I have found this forum to be overall a very helpful group of members and have not come across hardly any flamers. Seems were all here for the same thing which is how to better enjoy our audio video toys and share experiences with equipment good and bad.

But hey, we need comedians here too. Actually, one post I read where they have their bathroom lights go on when they press pause on their remote.
So I suppose I could program it to turn on my coffee maker :p

But then again, that's why I have this 28 year old "hot" blonde on the couch next to me, that's her job :D
post #49 of 112
Thread Starter 
Several years ago I forgot which but it was one of the big box stores who were caught buying the sealing tape from the manuf. and resealing returned stuff and selling as new.

I don't like getting replacements from the same store on defective products because you are getting the item from the same build lot. That's why I would prefer to tell a store like Ecost to take their remote back an shove it just because of their not returns policy.

I would have preferred to pick up the same remote from another store if I give it another try.

I have no choice now unless I buy one from another store an return the Ecost one back to the store I just boought it from. Seems like a waste of ones time though so I'll try out the Ecost replacement. If it's still a no go I'll list it on Ebay and listen to some more recommendations here.

I would not put it past Ecost to be selling refurbed units as new that they buy from another source.

I learned a lesson to check "all" return policys now before entering the order becuase they can change it quickly.
post #50 of 112
Quote:
Originally Posted by Expidia
Several years ago I forgot which but it was one of the big box stores who were caught buying the sealing tape form the manuf. and resealing returned stuff as new.
Heh. At one electronics retailer I shop at (Fry's Electronics) you just sometimes just have to assume you're the second or third owner of whatever you buy.
Quote:
I would not put it past Ecost to be selling refurbed units as new that they buy from another source.
Based on comments in this and other threads, it wouldn't surprise me either. Buyer beware.
post #51 of 112
Quote:
Originally Posted by Expidia

Ecost is sending me a new one as I think it might be a buggy unit since it won't hold my input settings which is the cause of all my issues with it.
As I wrote earlier, the "Help" button does not reprogram the remote. You will have to go through the "Adjust inputs" setup for the TV device, and probably tweak some of the delays for the TV also.

Also, it might be too late now, but if you contact Logitech directly they will ship you a replacement themselves...won't have to go through the Ecost.
post #52 of 112
I bought one of the $179 880's from eCost. It works flawlessly with my systems, the only problem I did have was the battery was not making good contact and wasnt' charging. After shiming the battery with a piece of paper it works terrific. I email Harmony support of the issue and we'll see what they do. Not sure if it's a battery size issue or a defective case/contacts. I've heard of a few others having the issue thats how I knew what to try. My charging cradle works great though. Every time I just set it in the cradle it beeps and gives me a charging status.

So far I'm very pleased with it's operation. I had to tweak my 8300HD settings to cut down on the key delay and have it learn the OK button from the Panny remote for my plasma. Other than that it was just customizing some text and moving some buttons around to better suit me.
post #53 of 112
Thread Starter 
Quote:
Originally Posted by czzer
As I wrote earlier, the "Help" button does not reprogram the remote. You will have to go through the "Adjust inputs" setup for the TV device, and probably tweak some of the delays for the TV also.

Also, it might be too late now, but if you contact Logitech directly they will ship you a replacement themselves...won't have to go through the Ecost.
Thx, Tech support did do the delays and adjusted the inputs to land on the correct one and then they made the changes to my home page from their end and I downloaded the update. Still would not hold the inputs though. They kept changing with each press of a macro which put it to the wrong input each time.

I'll check back here for help when I get to that point again or maybe the new one will be OK. Seems members here are a lot more knowledgeable with this unit.

I know I could go back to Logitech for a replacement but I figured those were sure to be refurbs.
post #54 of 112
Thread Starter 
Quote:
Originally Posted by snowjay
I bought one of the $179 880's from eCost. It works flawlessly with my systems, the only problem I did have was the battery was not making good contact and wasnt' charging. After shiming the battery with a piece of paper it works terrific. I email Harmony support of the issue and we'll see what they do. Not sure if it's a battery size issue or a defective case/contacts. I've heard of a few others having the issue thats how I knew what to try. My charging cradle works great though. Every time I just set it in the cradle it beeps and gives me a charging status.

So far I'm very pleased with it's operation. I had to tweak my 8300HD settings to cut down on the key delay and have it learn the OK button from the Panny remote for my plasma. Other than that it was just customizing some text and moving some buttons around to better suit me.
It would have been sweet if my experience was as good as yours!
post #55 of 112
Quote:
Originally Posted by Expidia
It would have been sweet if my experience was as good as yours!
Thanks. I'm a bit bummed about the battery but things could of been worse. Hopefully they'll send me a new battery or unit depending on what the problem is.

Also, I'm not sure if I'd call the unit cheaply built. I think when you get into these modern looking contoured pieces the plastic tends to get that thin flimsy feeling. The remote that came with my 8300 is much beefier, but it's also not the most attractive looking thing either.

But when you get your new unit, definitely come back and there are some pretty knowledgeable people here.
post #56 of 112
Quote:
Originally Posted by sderby
Heh. At one electronics retailer I shop at (Fry's Electronics) you just sometimes just have to assume you're the second or third owner of whatever you buy.<...snip>
I think this is a very reasonable price to pay for the ability to return things you don't want. As long as the item hasn't been abused, what's the difference. I continue to buy at Fry's because I know I will always be able to return something I don't want with little hassle.
post #57 of 112
This thread is a joke. The guy who started it is either a troll or has 1/2 a brain.
post #58 of 112
Thread Starter 
I hope the replacement 880 does what I want it to do when it arrives.

See this interesting post I just made on another topic: Slingbox ROCKS: http://www.avsforum.com/avs-vb/showt...25#post7016425

This is my beef and rant on the 880. The Slingbox lists for $250 and you plug in a few wires and it does EXACTLY what it's touted to do with "NO" tweaking.

The Harmony remote really just turns stuff on and off, volume up and down etc. And for me it did not do that correctly.

The Slingbox to me does amazing things by allowing you total control of of your DVR and the ability to view "all" of your premium channels, saved movies and "On demand" from anywhere, maybe even anywhere in the world where there is a high speed connection on your laptop or on a hotel tv.

So my point is Logitech should learn from companies like Slingmedia on how to market a device before the software is working for "all" of us not some of us.

Again, no flaming intentions here. Just my opinion . . . .
and I'm going to perservere a little long with the 880 when the new one comes in to get it working correctly as another poster suggested ;)
post #59 of 112
Quote:
Originally Posted by Expidia
This is my beef and rant on the 880. The Slingbox lists for $250 and you plug in a few wires and it does EXACTLY what it's touted to do with "NO" tweaking.
Apples and oranges.

I am by no means a staunch defender of Logitech/Harmony and, in fact, have my share of complaints about the web-based setup the Harmony uses. However, the above comparison is ridiculous. The Slingbox is actually a fairly simple device that operates within fairly narrow and well known parameters. The Harmony is significantly more complicated because it has to account for a staggering variety of devices and the interaction between them, timing issues, IR obstacles, lack of discrete codes, user preferences, and other parameters that will vary widely from one user's setup to another. The Harmony has to be and is much more versatile, configurable, and tweakable than Slingbox.
post #60 of 112
Thread Starter 
Quote:
Originally Posted by j.m.
Apples and oranges.

I am by no means a staunch defender of Logitech/Harmony and, in fact, have my share of complaints about the web-based setup the Harmony uses. However, the above comparison is ridiculous. The Slingbox is actually a fairly simple device that operates within fairly narrow and well known parameters. The Harmony is significantly more complicated because it has to account for a staggering variety of devices and the interaction between them, timing issues, IR obstacles, lack of discrete codes, user preferences, and other parameters that will vary widely from one user's setup to another. The Harmony has to be and is much more versatile, configurable, and tweakable than Slingbox.
This is true . . . but it was just my simple layman's comparison about getting what you pay for. To me I'm shelling out $200 for either. One works EXACTLY as advertised and the other for many of us doesn't.

it may be a ridiculous comparison to you but not to me, but I know nothing about the technology behind either. What I do see is that the 880 is advertised that you download your components and you're good to go. The Slingbox says what it does on the box and it does Exactly that. First try!

The downloading of the component codes is supposed to take care of all the behind the scenes tech mumbo jumbo you mentioned. I don't care how they do it for my $200, I just want it to work. I was patient for an hour on the phone with tech support and they could not get it to work for me either (with my setup).

So apples to oranges aside MY bottom line here is 2 days ago and $200 later I was installing the 880 with a no go. $200 installing the Slingbox and 5 minutes later, works perfectly!

I'll still try and get the 880 replacement unit working and if it does I'll buy two more with rebate for $129. Who knows, it might work perfect with my living room setup (with an additional DVD recorder). Could work first pop with my Son's equipment too.

I still think the 880 is the best out there for what it's "supposed" to do and for the price but after my experience I would not recommend it for the average home theater enthusiast until they clear up it's software glitches.

Thx for your comments.
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