Originally Posted by khoney
I pretty much agree with what Expedia says about the misleading setup time claims by Logitech for the 880. In total, I have probably waited at least 3 hours just for their ridiculous web-based program to refresh screens. I'm a software engineer by profession, and I have found their software to be excruciatingly painful to use. If you have any kind of problem or want to make changes and experiment with settings, it can take about 30 minutes or more per iteration.
The idea of using a web-based program for the entire programming interface was IMO a serious blunder. Making someone with a broadband connection wait ten seconds just to refresh a single screen is unacceptable, especially considering the deeply nested design of the user interface.
Don't get me wrong, I think the Harmony is a great idea and I do like the remote, although it still is not doing exactly what I want, because I don't have enough control over it. My primary complaint is the slow user-interface, and not enough direct control for advanced users.
The other thing I don't like is that the custom label programming is EXTREMELY user un-friendly, especially if one is concerned with the ordering of labels.
Oh yeah, the cradle isn't all it's cracked up to be, either. Rather finicky with respect to placement technique.
So here's my score:
Expidia says: Thx for your comments on the 880. My first cradle was finicky but my replacement cradle is just fine. I would call Logictech and ask for another one.
Nice to hear a software engineer had problems. As other have said it does have a bit of a learning curve to it.
With so many issues, the thing I found most annoying was the 20-30 min wait time for me and than another 20-30 min after the first tech put me up to level II support. That was just plain wrong.
I went to add one button last night, an "A" on the first screen of my DVR remote so I could delete saved shows from the DVR without having to go to another page (out of 7 pages).
Once saved, it would not upload the saved program to my 880. Had to call tech support (another 20-30 min hold time). I even rebooted before I called them and it still would not upload.
He had me switch to a different USB port and it started working.
Simple issues like this take much of my time. Tells me the software is glitchy.
But I did just order a second one for my living room HT ($176 at 6th Ave off Pricegrabber) and it should be interesting to see what happens after my initial upload with my other components once it is delivered.
I hope Logitech honors their $50 rebate as my units last 4 #'s are different than the ones on the rebate form as others have pointed out or I'm out another $100 for the two units.
Excruciating is an excellent choice of your words for my experience (frustrating works for me too) with the whole setup process.
At least the end result, leaves us with a workable, reasonably priced ($126) unit with macros.
I have not even tried the custom labeling program yet :eek:
I would also agree with your ratings assessment and would give it the same #'s from my experience.