Originally Posted by TomHuffman
If the bulb loses another 50% in the next 366 hrs., then that will be troubling.
You'll be lucky to make it anywhere close to another 366 hours at all IMO. Enjoy your last bit of brightness while it lasts.
PSB, I feel your pain man. The bulb situation with the H79 is beyond unacceptable. You are not alone. There have been many posts and at least one other dedicated thread about this. I know that pj bulbs are unreliable, finicky consumables but it seems the H79 has had much more than its fair share of early bulb failures. Something is not right. I'm purposely leaving my H79 off on nights when I feel like watching just cause I'm worried about the bulb life/cost. My new bulb has 85 hours and the brightness is already down by about 30%. I measured 10% loss at only 14 hours! It's ridiculous!
I finally called Optoma about my original bulb dying at 360 hours (outputting 10 lumens) and was told "Sorry, 90 day warranty on bulbs." I then said that I heard H79's were covered under warranty with the hot swap program for bulb problems within the first year. The tech (George) then told me to fax in my proof of purchase and he'd ask his boss about it. I did that the next day (yesterday) and then called back a few hours later. The boss was supposedly on jury duty but would be back later that day and would call me on my cell. I received no call back as of yet. I will call back tomorrow if I don't hear from them today.
Bottom line: You might get them to do a hot swap if you twist their arm. They will certainly try to put you off if they can. All is not roses with Optoma service, except for guitarman of course!
Possibly I'm being impatient and skeptical. I would certainly love to post some good news about Optoma customer support and certainly will should they give me reason to do so.