Originally Posted by flierRider
I am much more confident and understanding that the problem will be fixed by TWC. The folks I've chatted with have been good about explaining to me the state of things. The good news is they are working on final testing to support new boxes that support FCC Cable Card mandates. And that testing includes the fix for HDCP. It could still go sideways; the main software goes but the bug for HDCP doesn't prove out - but it could more than likely be fixed as part of the new firmware. My sense is they have a logistic challenge - making sure a lot of software all interrelated passes QA.
I've got a contact who will let me check back occasionally and see how things are going. So with testing starting in a few weeks, we may have some more insight in about two months about the "when" it will be available. Some time after that obviously, a fix could be available.
If you have HDMI and DCT6412 and an AVR, you will have problems using that setup for a few more months. If you can get around it by using component/optical then you can stay functional. If you're like me and want to buy a setup, know that it's still going to be a few more months. But it is known and will get fixed, I believe. I was about to drop TWC and try some other avenue but will now stay a customer - they were THAT open and helpful to me.
I now don't think we can do much to beat on them to force a fix. I work in software and understand the complexities in large complex systems. If the testing breaks down then maybe we should raise the noise. But right now, it just doesn't seem that that would solve the immediate problem.
I wasn't going to say it quite the way that Skipsterut said it, but I was going to say more or less the same thing. Motorola has developed a fix, quite some time ago, and Comcast, TWC and others have been rolling it out sporadically. I'll be glad when they have completely new software for the box, or a new box, but in the meantime there is a fix readily available. Even if they are trying to avoid two upgrades within a period of several months, they could/should make the existing fix available to people that report the problem now.
I am using the optical feed from the cablebox to the AVR, and the hfmi video feed direct to the TV as a bypass. BUT, it appears that the delay factor is different when displaying DVR video than when displaying DVD video. I'm hoping/expecting that difference to go away when everything goes through the HDMI feed. That will also provide the convenience of showing adjustments on the AVR to be displayed on the TV.
TWC certainly has no problem making repeated, frequent changes to the channel line-up. In my locality two significant changes in January alone.
So, glad you're getting responses, but they sound like someone just sharing their plans for the future, not someone responding in the best and easiest way to real customer needs. And I, too, have been involved in software product development and implementation of large systems.