Netflix, Blockbuster (and others) Online/Kiosk Discussion Thread - Page 91

uh, so my second movie that didn't show up, showed up at "received" today and they are sending out my next movie. I never got it, and it would've had to be torn open for the return address to show. wtf?

A few weeks back, I got the flap from USPS in a plastic baggie, no movie, just the flap .. reported it to NF immediately, at which time they gave me a stock reply that it was too early to report a missing movie ..

Then, mysteriously a few days later, the missing movie was reported as recieved and they sent the next one on the Q ..

weird. this type of thing has happened once before, but that one wasn't immediately checked back in - took a few days of waiting around before it happened.

Checking my recent DVD activity, it now says:

The estimated arrival date for The Traveler is 04/25/11.
Note that in some cases there are postal or shipping delays. This problem can be reported on or after 04/27/11.

that's a lie. the estimated delivery was 4/23/11. So now I have to wait until Wednesday to even report it to get a replacement.

Yeah, if the envelope gets damaged or the flap torn off, they'll just return it to Netflix since it becomes undeliverable.

I've only had that happen once (which I assumed was due to the flap being damaged in some way).

still doesn't explain the due date being changed to today rather than Saturday, therefore screwing me even more :-\\

Yay! NF is shipping me Black Swan. I haven't been able to get it from BB. So much for the 28 day advantage!

I received the same plastic bag. I called and they mailed me another copy the next day and also sent a bonus disc (next in queue) for my inconvenience. A few days later they reported the original disc as being returned.

I knew I should have called ..

so I could report a missing disc today (really, yesterday) so I did. Now instead of my next movie being sent out today, and that lost movie being sent as a replacement, they sent out the lost movie as my 1 of 2 out. Can I call to complain? All that did was make me wait more and inconvenience me the same amount.

If I'm understanding correctly, you have a 2-at-a-time plan. Movie went missing, you reported it missing, and they sent you a replacement?

What exactly were you expecting? A third movie (the replacement and a bonus disc)?

Maybe I'm not reading it right, since it sounds to me that they did what they usually do when you report a disc damaged or something (they just send a new one the next day and ask you to send the damaged one back). Except in this case they sent you a replacement and they are probably expecting the original missing one to show up sometime in the future.

If I was you, I'd probably call because it seems they had some shipping problems or something since the expected arrival date was pushed back. On the few times I've called to complain about something, the CS has been pretty decent and I've gotten a credit on my bill or a bonus disc or something. And unlike some companies, I don't spend 30 minutes on hold and typically am talking with a real person within a couple of minutes. In other words, take a few minutes and call and see what they say.

2 at a time.

Movie was supposed to come in 4/23. Didn't come in. They received it back on 4/25 and then in my history it now said it was supposed to be received by ME on 4/25. So I had to wait two more days until 4/27 to even report it missing. During that time, my regular shipping continued so that now I had two new movies and had moved on from that one without receiving it. I returned a movie yesterday, and they received it today. I reported my original movie missing, today. Instead of shipping out a new movie (I have one at home) and then also shipping out a replacement for the previous one, they just shipped me the previous one instead. I feel that they should've just counted the re-ship as an extra disc, since it will be almost a week since I should've already received it. Now I've waited a week for that disc, and I also don't have the next release on my list for tomorrow.

It's more than if I had waited until later today once they already prepped my next movie, they would have sent me my missing one as an additional disc. But as it stands they just skipped that way of doing things and acted as though it was just normal shipping.

Sounds like their system screwed up since it reported both that they received the movie back AND that it was still on the way to you. And oddly, their system must've registered it as received since they kept shipping you two discs (which is good or you'd have been dealing with only one movie until tomorrow when you finally get the replacement).

I would call and complain about it. Sounds like some kindof glitch happened.

why is Tron Legacy so impossible to get on blu from Netflix?

High demand + Low Stock .. and different service centers have different levels of stock ..

on 6/1 Netflix will have the ability to stream it to a Netflix ready device. I wonder how picture quailty will be. It doesn't say HD streaming for this title

My only hope for streaming is Docsis 3.0. 50mbps isn't bad to stream a movie with if they did it correctly. Though I'd rather have Netflix have the choice to stream or download the movie. Why don't they add an option to download a movie to your game console instead or stream it if you don't care about quality? That way people w/slower connections can get it in HD and Netflix could be certain of the quality of it.

Because there isn't any, which is why current streaming sucks.

Now, when/if BD AV quality streaming comes about....
Of course, without the jacking up of rates by IPs and/or causing the Internet to grind to a halt.

For those interested in HD, streaming isn't worth considering right now.

Netflix' mediocre streaming is already taking up almost 30% of downstream traffic on the Internet in the U.S. With bandwidth caps and poor broadband penetration outside of urban areas, Blu-ray quality streaming is a dream that will probably never materialize.

So bring on the top-quality Pulp Fiction Blu-ray with all the extras!

I agree but if NF's recent conduct is any guide, they won't carry the Pulp Fiction BD. For some time now, NF has been systematically passing over newly released BD editions of catalog titles, even classics like Pulp Fiction. NF wants to foist off streaming on its customers and clearly wishes it had never heard the term "Blu-ray."

NF should be all about Blu-ray. They charge extra for it. I don't see them adding a premium on streaming movies.

Never is a LONG time brother...

In the past 10 years we went from a largely national dial up speed of kb to a cable and dsl speed of mb. I have 20mbps from Time Warner. If in the next decade they multiply that times 10 I think 200mbps will be more than enough to stream Blu-ray quality and play on your computer at the same time. The foreseeable problem w/downloaded movies is storage and portability. If they built a player than ran on usb drives and they had 50+GB flash drives I don't see why that wouldn't replace Blu-ray. Then you could download your movie to your flash drive(that you could shop around for better prices on the storage medium) and you could have the portability to take it on the road to a friends house or add to your collection.

Sad....and true.

NF is being run by bean-counters.
Sure, no physical disks being mailed out will reduce costs.
No doubt of that.
Stupidly, the SUITS forget NF was built entirely on a business model of mailing disks.

They are the biggest and most dominant player in their industry.
And now, NOW, wish to leave that market to invent another?
Just frickin' idiotic.

Now wait a minute there. I've been using the Netflix streaming service for some time and I can assure you I've been able to get HD quality video over my Internet connection. It not be 1080p, but it is most definitely HD. And this is on a 73" TV so I think I would be able to tell if it wasn't HD. Even my Roku reported the quality as HD. When I was streaming the TV show Lost, most of the episodes looked fantastic. Granted, not everything they offer for streaming is in HD, but there is definitely some HD content out there.

"HD" just means 720p or 1080i/p; it's a pixel count, not a measure of quality. Netflix HD streams are MUCH more heavily compressed (and considerably worse quality) than Blu Ray, so even if they were both 1080p there would be a night and day difference.

Netflix may occasionally look as good as an OTA HD broadcast (I've never seen it but I'm willing to concede the possibility). It most definitely does not look as good as Blu Ray. I'm of the opinion that Netflix HD streams are approximately DVD quality, but that's subjective.

And in the next decade we will likely go from the current 1080i/p displays to 4k, which will push the bitstream requirements well past 200mbps.

Those of us who will accept no substitute for 1080p video and HD audio can only hope that NF loses its bet that streaming will become the predominant means of getting motion pictures into the homes of consumers. Unfortunately, nobody knows what the future of streaming will be and won't know for some time. What that says to me is that NF is not going to once again stock catalog title BDs for the foreseeable future and maybe beyond. That's why I am going to stick with BB for at least long enough to discover what, if anything, Dish's acquisition of BB's assets does for me.

Sorry for the rant. Who would have thought that the long delay in the release of a BD edition of Pulp Fiction could generate a debate about NF's merits?

I've been playing the DVD\\Blu-ray game for a long time now and I'm well aware of the requirements for content to be considered HD. I'm also very much aware of the differences in picture quality and I'm telling you that when I was watching Lost streamed from Netflix it was if fact HD - not an opinion. I can't recall off the top of my head whether or not other shows/movies I've watched were in HD or not, but I'm sure there are some - that's an opinion.

I've seen Lost on Netflix too and it's definitely HD. And it's about DVD quality. The two are not mutually exclusive.