Originally Posted by scotlandcap
Well, maybe the custy will have to send back his plasma becasue the plasma has to be "recharged." Thats what people are hearing from BB sales people. How many times have you heard a BB rep telling some obviously unknowledgeable person---could be anyone---a complete lie. "Yeah, these are all HD sets." Lie. "You have to have these cables or your set won't work right." Lie. Plenty of people buy dvd players at BB and end up with them set at interlaced scan. An d HD at 480i. They didn't get any good guidance at BB either. As for shipping the sets back and having to pay, I can't comment on that because I don't know. But the difference in the prices in the warranties themselves more than make up for the shipping cost.
So Wal-mart won't be better than BB? How? At least with their reps not trying to sell things, people won't get shafted with what they don't need.
Weak. What else ya got? Do you work at BB?????
Number one rule of argumentation, don't make wide sweeping generalizations. As a just-resigned BB/Magnolia employee, I take offense to a lot of what you just said. I have never lied to a customer. I make sure they know how to set up their product, or recommend installation. I know my stuff. I don't sell anything I wouldn't personally buy. People get plenty of good guidance at my BB and other electronics chains. Saying otherwise is just stupid, to be blunt.
Yes, you have to ship with Wal-Mart's EWs. No, a $100 or so price difference will not cover the cost of shipping a huge oversized overweight box, or the annoyance of doing so. I'm not going to debate cables, power conditioning, EWs, etc. here, because the subjects have been beaten to death.
You obviously had a bad experience with Best Buy. I'm sorry for that. You never heard that at my store, I promise you. Every company has it's bad salespeople, and I believe BB has asked for it by only paying 8 bucks an hour and therefore getting a young, ill-trained, high-turnover workforce. However, even a mediocre experience at a major electronics retailer (I wasn't just talking about BB) will provide the customer with the knowledge of what they need at MOST stores. People don't understand HD. They are not as smart as the typical AVSer when it comes to televisions. A grab-and-go mentaility doesn't work for them.
If you truly believe customers would consistently have a cheaper, and better overall experience at Wal-Mart, and still come out the other side with a functioning, quality HDTV and surround sound experience, I think you're just plain crazy.
So here's "what I got":
1) Major electronics chains chains carry a wider variety of product.
2) Major electronics chains have salespeople, like myself (or used to
) who know how to recommend the best product for a customer's needs, and how to get it working right.
3) Major electronics chains work package prices for whole systems
4) Major electronics chains carry high quality accessories
5) Major electronics chains have better extended warranty coverage
6) Major electronics chains offer real audio products, not boomboxes or crappy HTIBs like at Wal-Mart
7) Major electronics chains can install a customer's product
8) When the customer has questions about their product, or a problem with it, real electronics stores can answer them.
9) Major electronics chains carry better quality, higher end product
10) Major electronics chains can provide advice on how to hook up a system
Need I really go on? Wal Mart has built into the second largest electronics retailer on the strength of some limited HDTV sales and a lot of tubes, which require no special intelligence to operate. They cannot compete in the realm of service provided with Best Buy, Circuit City, Tweeter, or whoever else you want to put them against.
Do you work for Wal-Mart?!?