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Intermittent Green Screen with Insight/Motorola 6412 and Sony KDS-R60XBR1 via HDMI.

post #1 of 51
Thread Starter 
Sometimes I get a solid Green Screen when I turn on the Sony SXRD KDS-R60XBR1. It happens about 30-40% of the time, which is a significant annoyance. The 6412 is in an AlwaysOn state, which I thought would minimize the possibility of handshake errors. I can correct the problem when I switch the TV's inputs. I have talked to Sony who blames Insight/Motorola, and vice versa. Some have even said the GE/JASCO 6' HDMI cable might be at fault.

How do I determine where the problem lies, and fix it?

I suppose I could insert an additional input command on the Logitech Harmony 880 remote, but I would much rather have a definitive fix.

You would think that when you layout this kind of cash that everything would work perfectly. It can be so frustrating that you just want to go postal on someone.

I hope you can help.

Sincerely,

CC
post #2 of 51
If you do find a solution, please post to this thread for others to see. I'll do the same. I've the same components you do, except I have a Belkin HDMI cable.
post #3 of 51
I've got a motorola cable box and my tv is hooked up via hdmi. I had a Mitsubishi tv before and NEVER got this problem. Hooked in the Sony to the exact same setup and the problem began.

A guy at sony told me it is because something needs to "warm up" and can take up to 30 minutes, however it NEVER resolves itself.

I can fix it by cycling through the inputs by pressing the tv/video button or by turning off the cable box (but this is problematic if I'm recording something with the dvr).

Anyone else having this problem? Any solutions? Would exchanging this TV for another make a difference?
post #4 of 51
Thread Starter 
Is anyone else having this problem?

Any possible solutions?

I may swap it not only for this problem, but an ever more noticeable green hue in the center of the screen, especially in B&W, and lip sync issues on some programming. Currently in cinemotion, but have tried others with same results. I am beginning to have regrets, I hope someone can raise my spirits.

CC
post #5 of 51
Seems to be a fair number of those trying HDMI that report no big difference in PQ comparing YPbPr inputs. Maybe that's an option. -- John
post #6 of 51
I've spent a load of time on the phone with Sony, Motorola, Comcast cable, and Yamaha, and here's the conclusion I've come up with:

I'm going to keep my HDMI reciever and hope that I can get a firmware upgrade in the future that will solve my problems.

I'm also going to exchange this cable box for a different one, as it doesn't seem to happen with all of them.

In the mean time I'm going to hook everything up with component cables and use it that way. I'm not happy with it, but it seems to be the only solution for now.
post #7 of 51
I have a 4 and 1/2 month old TV, which recently has gone on the fritz. I get sound through my stero system, but no picture on screen. Specifically, I get no picture when I play a DVD, and when I attempt to watch TV, I get a picutre for about 10 seconds, then the screen turns green. I have disconnected all my components, including TV, from power for 10 minutes, then restarting, without success.

On my home theater system, I am connected to a Comcast Motorola set top box with DVR, a Marantz DV6600 DVD player, and a Marantz SR7500 receiver. Any help would be appreciated.

Up unitl 2 weeks ago, everytihing worked fine.
post #8 of 51
Has anyone simply gotten rid of their Motorola Cable box and used the Cablecard instead? If so , has it helped?
post #9 of 51
I'm a little late but I had the Sony SXRD (KDS-R50XBR1) for two months now. I do get the green screen and my fix is to change the channel. I have noticed that the green screen only happens when the Moto DVR (Comcast issued Motorola DCT-3412) is left on an analog channel** when turning off the Sony. (Any channel below 99 in Beaverton, OR.) High-def or digital channels don't produce the problem.

The moto box is left on 24/7 and just the TV is turned on/off. I haven't noticed an elapsed from off to on to get the green screen but it seems that within a 24 hour period something happens.

I'm using a (damn expensive) Monster cable HDMI between the two.

It's a fix but not a solution. I haven't called Comcast on the issue but I have a feeling what they'll say. "Change the channel when this happens."

** I say analog but Beaverton / Portland is running digital simulcast of the analog channels. (I wouldn't have a 3412 if not.)
post #10 of 51
I've had exactly the same problem with the same equipment. If your cable company offers the option, try to get a Motorola 6412 with DVI output instead of the one with HDMI output and use a DVI-to-HDMI cable instead of straight HDMI.

It's basically the same cable box but with a different output connector, and since DVI and HDMI encode the video signal the same way there should be no real difference in quality. You will have to run separate audio cables since DVI doesn't carry audio. I use the optical audio output of the cable box running to my A/V receiver, and it works great.

Swapping the HDMI box for a DVI box has completely eliminated the green screens.
post #11 of 51
I have the same problem with the 3412 and my Sony SXRD 60".

In trying to figure this out I had a Sony repair tech at my place a couple of times. He finally brought in a $5000 HDMI test set and confirmed once and for all that the problem is definitely in the 3412.

Interesting detail (after trying 3 different 3412s) is that the problem does not show up in a "fresh" 3412. It works just fine right after it is installed. But after Comcast finishes all their "system updates" on the box (about 2 hrs) the problem shows up again.

The woman at the service counter gave me a set of component video cables to try and said if that didn't work that I should swap the 3412 out for the 6412 (DVI).

When I contacted Motorola they said:

Thank you for contacting Motorola Email Support.

I apologize but there is not a fix for this as this is a provisioning issue with
+the cable provider. If you have had 3 boxes that do the same thing, then it
+has to be something within the provisioned software from the cable company.


So I guess we all know where to yell.

*SIGH*
GK
post #12 of 51
i've got the KDS-R50XBR1 w/ comcast's (motorola) hd dvr and am experiencing the green screen on startup. my "solution" has been cycling thru video inputs, when i arrive back at video 6 (hdmi in) the picture comes in.. very frustrating.. a cable card is not really a fix as im not willing to lose the dvr..
post #13 of 51
Quote:
Originally Posted by frankramo777 View Post

i've got the KDS-R50XBR1 w/ comcast's (motorola) hd dvr and am experiencing the green screen on startup. my "solution" has been cycling thru video inputs, when i arrive back at video 6 (hdmi in) the picture comes in.. very frustrating.. a cable card is not really a fix as im not willing to lose the dvr..

I'm in the same situation, with the same hardware, and its getting increasingly worse lately...
post #14 of 51
Quote:
Originally Posted by gregket1 View Post

I have the same problem with the 3412 and my Sony SXRD 60".

In trying to figure this out I had a Sony repair tech at my place a couple of times. He finally brought in a $5000 HDMI test set and confirmed once and for all that the problem is definitely in the 3412.

Interesting detail (after trying 3 different 3412s) is that the problem does not show up in a "fresh" 3412. It works just fine right after it is installed. But after Comcast finishes all their "system updates" on the box (about 2 hrs) the problem shows up again.

The woman at the service counter gave me a set of component video cables to try and said if that didn't work that I should swap the 3412 out for the 6412 (DVI).

When I contacted Motorola they said:

Thank you for contacting Motorola Email Support.

I apologize but there is not a fix for this as this is a provisioning issue with
+the cable provider. If you have had 3 boxes that do the same thing, then it
+has to be something within the provisioned software from the cable company.


So I guess we all know where to yell.

*SIGH*
GK


I agree that the cable box may be at fault, but why is the problem persistent mostly with Sony's? I have the same box hooked to a Pani using HDMI but do not have this problem.
post #15 of 51
i have the mits wd-y65 with the comcast 3416 dvr box and have the same issues, the green screen that freezes. i using the hdmi from box to tv....tried running the hdmi cable through my onkyo sr674 receiver, and it was saying on the screen. cable box not capadible.

http://www.avsforum.com/avs-vb/showthread.php?t=743907
post #16 of 51
I have the same problem as described. The only way to make the picture return to the TV is to cycle th power on the Cable Box. If I have a picture up on the screen and cycle the TV power, the picture disappears. I am going to return my 3412 for another one. If I still get the same problem hours later after Comcast refreshes the software, then I will be returning that box for a 6412. The only bummer there is that the analog channels will truly be analog and not a digital simulcast of analog channels.

Without knowing this topic was being discussed I opened another thread.
http://www.avsforum.com/avs-vb/showthread.php?t=757980

Many in here have dealt with Comcast issues with no luck. They release all these software changes without fully testing them first. Just like the fact that you can not use an HDMI switching receiver with comcast boxes because the HDCP's don't talk to eachother. This is really frustrating. Last week I started having the problem discussed in this thread, and Comcast told me on the phone that they just sent out a software refresh last week. Coincidence or neglegence, or both, you decide.

The funny thing is that Motorola support is always right and they tell everyone that the cable company screwed up. I believe them, and Comcast always seems to mess up a good thing.

-Derek
post #17 of 51
Hi

I have a Sony KDL-40XBR2 and I'm using comcast dvr model # 3416 i

I get a green screen when flipping thru the channels. I never had this happen when i was using Components cables. Now that I use HDMI green screen. I called sony and they say its comcast DVR with old or bad software. change the HDMI cable to a audioquest and same thing.
post #18 of 51
Anyone having any luck with this. I have an Olevia 332h and a Motorola 3412 through Comcast connected via HDMI. If I leave the box on and turn on the TV, just a green screen or it alternates between static/blank screen. But, if I turn off/on the box or unplug/replug the HDMI cable the picture is back.

I'd use component (doesn't have the same problem), but even on a 32" LCD, I can notice a huge difference between component and HDMI.

I've spoken to Comcast, and they seem to have no knowledge of the issue. However, after searching this forum, the problem seems pervasive. Unfortunately, the only boxes offerred in my area are the 3412 and 3416. I'm assuming the 3416 has the same problem.

Has anyone taken this up with Comcast and gotten a satisfactory solution? I'm sick of having to deconnect and connect the HDMI cable which could possibly lead to damage to the connector (or hella expensive HDMI cable) from wear-and-tear.
post #19 of 51
Quote:
Originally Posted by lifofish View Post

Anyone having any luck with this. I have an Olevia 332h and a Motorola 3412 through Comcast connected via HDMI. If I leave the box on and turn on the TV, just a green screen or it alternates between static/blank screen. But, if I turn off/on the box or unplug/replug the HDMI cable the picture is back.

I'd use component (doesn't have the same problem), but even on a 32" LCD, I can notice a huge difference between component and HDMI.

I've spoken to Comcast, and they seem to have no knowledge of the issue. However, after searching this forum, the problem seems pervasive. Unfortunately, the only boxes offerred in my area are the 3412 and 3416. I'm assuming the 3416 has the same problem.

Has anyone taken this up with Comcast and gotten a satisfactory solution? I'm sick of having to deconnect and connect the HDMI cable which could possibly lead to damage to the connector (or hella expensive HDMI cable) from wear-and-tear.

No luck with this issue yet. Returned my 3412 for another one and the same problem occured. I also have an Olevia TV.

The temporary solution I came up with is to create a macro on my remote. The way to make the green or static screen problem go away is to cycle the power on the cable box. So, I leave the cable box powered on all the time. The only time I turn it off is when I want to watch it so during power on of my home theater I have the remote macro set to cycle the power off then on to the cable box. This solves the problem.

If I ever need to change the inputs on my TV so that I can watch DVD or use my PC then the cable box input goes green or static again. So everytime I switch inputs on the TV I need to cycle power on the cable box to get a picture to come up.

Totally annoying but there is nothing else to do except wait for a fix from comcast. I do not have much faith that they are going to fix soon because it is impossible to even get intouch with someone in support that has any technical expertise. Even if I did get a hold of someone who could speak my language, I still do not think they would even know how to fix the problem.
post #20 of 51
I have the same problem with my Sammy HL-R6768W. I'll post more details on the other thread discussing this problem since it's more general http://www.avsforum.com/avs-vb/showthread.php?t=757980
post #21 of 51
i have an onkyo txsr 604 and the motorola dct 6412 dvr through insight communications. i have the same green screen problem. after talking with onkyo the problem seems to be with the dvr. it is not HDCP compatible for the HDMI repeater. this can be fixed with a firmware update. i have not been able to get this yet, because insight does not have the update yet, this seems to be a common problem. insight needs to get on the ball. i have firmware version 12.31 and need 12.35!! this doesnt seem so hard to me, but it is for the cable company! hope this helps some of you.
post #22 of 51
Like an idiot, I recently turned in my Moto HD DVR with DVI outputs for one with HDMI out. Usually, I read up on things before making these decisions, but I figured it wasn't a big change, just a little less "clutter" having the audio in the same cable. Well, I am now experiencing the Green Screen that you all speak of. By the way, I'm running it to a Samsung, so not just a Sony issue as some surmised. All I can say is that DVI worked great and so does component. But HDMI has some serious glitches which can only be rectified (by the user) with channel changing and power up sequence adjustments. You'd think we "cheaped out", but this technology is anything but cheap!! What gives!!!
post #23 of 51
I wanted to add that I have a KDSR50XBR1 Sony TV that gets a greet screen on turning on the TV and no solutions as of 2 1/2 months of having repair guys and cably guys come into the home.
Does anyone know of a solution?

Changing the video input only messes up you HDMI picture the quality is bad.
post #24 of 51
Please reply about the green screen on SR50XBR1
post #25 of 51
The fix previously mentioned, changing to an HD channel works perfectly most of the time for me. I still have issues with this box crashing constantly or the video output failing until I physically disconnect and reconnect the power cable.
post #26 of 51
I just happened on this site and saw the post about "green Screen" issues. I have had this problem too. I have a DCT3416 I and connect with a HDMI cable. I thought it was my TV. I have this box on a 32" HDWS Phiilips. I usually fix the problem by just turning off the tv and then turning it back on. I am glad to hear that my TV is not about to "die". This post has been around a while so I don't even know if anyone will read this? Has anyone gotten to the bottom of the green screen problem? Thanks.
post #27 of 51
Quote:
Originally Posted by joezpi View Post

I just happened on this site and saw the post about "green Screen" issues. I have had this problem too. I have a DCT3416 I and connect with a HDMI cable. I thought it was my TV. I have this box on a 32" HDWS Phiilips. I usually fix the problem by just turning off the tv and then turning it back on. I am glad to hear that my TV is not about to "die". This post has been around a while so I don't even know if anyone will read this? Has anyone gotten to the bottom of the green screen problem? Thanks.

A fix I have found from searching the internet, atleast for the DCT6412, is

Turn off the cable box
press menu (on the box or with remote)
scroll down to 4:3 Overide and switch it to off

This will display standard channels in 720p or 1080i, which ever you have the box set to in the menu. The reason I was getting the green screen was when I switched back and forth between hd at 720p and non-hd at 480i channels. This fix causes it so the box doesnt switch formats.
post #28 of 51
I too am now going through this problem with the HDMI and green screens, but instead of Comcast this is with Verizon FiOSTV. In my case I have the KDS-R50XBR1.

Verizon says that the problem is with Sony. Sony says the problem is with the Motorola box (In this case a 6200). Gotta love the corporate blame game. This issue seems to have been in existence for quite some time, and seems specific to Sony TVs more than any other.

I spent an hour on the phone with Verizon, they've come out onsite, replaced the STB, we've tried three different brands of HDMI cables, all with no luck.

So, after all that to make as sure as possible it wasn't the STB, I spent an hour on the phone with Sony tonight only to have them tell me that they're going to have to "research" the issue claiming they've rarely seen it happen... they apparently have a prepared statement blaming Motorola for the incompatibility.

So... are we just all screwed while these companies play the blame game with one another? Its really no wonder there is a class action against Sony about the XBR1 TVs. *shakes head*

Update:

I now have an official "statement" from Sony about this - they are firmly blaming Motorola for the problem.

From SONY:

Per my tech specialist and engineers have advised me that the green screen is from tv resync over hdmi. The timing on the Motorola cable box could be off enough to trigger a green screen as the tv is sync'ing to the resolution of the cable box. The tv is reacting as it's designed to do, it's reacting to the box displaying what it is given from the source, which at this point is the Motorola hd box. I regret to inform you with this information and I hate to point the finger on motorola's end, but it's a simple software/firmware update on their hardware.


Funny how when you search on this problem, even though it does seem to occur only with the Motorola STB's, it also only seems to occur with Sony TVs. I've gone back to Verizon with this information, we'll see what they come back with, they've escalated the ticket yet again.
post #29 of 51
I've been having this issue ever since i switched over to using HDMI a few months ago. I've had multiple cable guys from Verizon FiOS TV come out and exchange my cable box, cables, and test the signals of my lines. They claim it's the TV - Sony KDS-R60XBR1. I'm going to call them tomorrow to fill them in on my new found knowledge and see what they have to say. I'm at work right now so I don't know my cable box model off the top of my head but I do know it is a Motorola. I will post back once I have more information.
post #30 of 51
Are these green dots all over the screen - or total green screen?
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