AVS › AVS Forum › HDTV › HDTV Programming › Time Warner Cable HDTV
New Posts  All Forums:Forum Nav:

Time Warner Cable HDTV - Page 289

post #8641 of 9095
When your on a channel that has those features just hit select once, on the upper left hand corner you should see your choices. Another thing when you go to a channel- say NBC hit Info it should say enhanced TV. If your not seeing this maybe your box or software isn't capable . The DVR has nothing to do with of these services.
post #8642 of 9095
Quote:
Originally Posted by MeInDallas View Post

Then what do you have to do to get them? It's available here in the Dallas area now, just not on my system and I have 3 new DVR's.

Go to the TWC site and see which few channels those services are available on.

Chances are they won't be on any channels you actually watch. They are rarely active on HD channels and since you are in the HDTV forum I'm guessing you will never come across those channels or actually want to use the services.
post #8643 of 9095
I went thru all that with TWC. They told me about the SD channels and all that. They even directed me to a video of how its supposed to look, but nothing ever shows up on mine. I'm thinking that they all have their stories mixed up and no one really knows there and it may not even be out here yet in Dallas. It shows on their website it is, and they say it is when you call, and they tell me the story about "oh you need the WH DVR for that" and I just give up with them at that point.

I guess I can live without it for now, but thank you anyways for your help.
post #8644 of 9095
Do you have HD? Which Channels are you trying to see. In NYC NBC Ch 4 is SD non HD, Ch 704 is NBC-HD. Sometimes it's as simple as your connections. is everything hooked up right The web site hasn't helped me at all, you should be able to see if you have the service but can't access it.
post #8645 of 9095
Quote:
Originally Posted by toadfannc View Post

The Nov 3 HD additions are up (but not in the guide yet). You can get to them by going directly to the channel number and/or set them up as a favorite:

1311 G4 HD
1353 Cooking Channel
1356 DIY
1418 Weather Channel

Strangley, (for me at least), the Weather Channel HD (1418) seems to currently be mapped to the Tennis Channel HD. I assume this will be corrected by 11/3.

They are in the Guide now for me. I think every channel I ever tune in is now HD.
post #8646 of 9095
Where is Ent on demand? HD/SD.
post #8647 of 9095
Quote:
Originally Posted by DNINE View Post

Where is Ent on demand? HD/SD.

Looks like they made a bunch of OD changes...HD Showcase has been integrated into Entertainment on Demand (don't know your channels where you are...for me it's 1402). They also combined Primetime OD and Primetime HD OD into one channel, which was confusing at first.
post #8648 of 9095
Quote:
Originally Posted by MeInDallas View Post

I'm in the Dallas area and I was told by several people there at TWC that you can only get Look Back and Start Over if you have the Whole Home DVR Service. I dont know if thats true or not but thats what I was told, and after I got a call back from a guy that said he was a supervisor, and he gave me a $20 credit on my bill and said I could watch some movies for free for all the confusion I had been put thru I just said OK and took the credit. It's so hard to get an answer out of them because the calls always go over to Mexico City when I call and they read from scripts. Only when I try to cancel service do I get someone in Texas to talk to.

Glad to see all the replies. Thanks.

After talking to five people at TWC they decided I must need a new box (I thought the one I had was the most current). They said I could bring it in to swap or have a tech come out. Since I didn't believe them I said send a tech.

Late that day the local tech supervisor called when he was working on the schedule and said that my DVR does not support the feature and that I could swap the box myself because if they did it there would be a charge. Since he was actually calling from Plano and was familiar with the problem I do believe him. My wife is in the process of clearing out her recordings and I've made a list of our series recordings. I'll swap the box as soon as she tells me it is OK.

She does watch the Food Network a lot and that is one of the channels that is supposed to support the features, so it will be useful.

As frustrating as it always is to call them, I should add that everyone I spoke to at TWC was polite and tried hard to help. Just wish their system told them what to do for the equipment I actually have installed, and wish they had notified those of us that needed to upgrade that we should do so.
post #8649 of 9095
Quote:
Originally Posted by DNINE View Post

Do you have HD? Which Channels are you trying to see. In NYC NBC Ch 4 is SD non HD, Ch 704 is NBC-HD. Sometimes it's as simple as your connections. is everything hooked up right The web site hasn't helped me at all, you should be able to see if you have the service but can't access it.

Yes I have the whole 9 yards except for the ones like HBO, Showtime, Cinemax. I always watch the HD channels because I have HD TV's but they gave me a list of SD channels to look on because it was available on those, and then they pointed me to a video on their website to look at. I'm just not getting it piped into my house, so I'm not sure what the deal is.
post #8650 of 9095
MSO Still Engaged in Legal Battle With Viacom
By Todd Spangler -- Multichannel News, 11/3/2011 9:16:27 PM

Time Warner Cable is going grande with its iPad app, adding 37 Spanish-language channels for subscribers of its Hispanic programming tiers, even as the MSO's battle with Viacom over the tablet application remains unresolved.

The new Hispanic channels are available on the iPad at no additional charge to Time Warner Cable video customers who subscribe to those channels, including El Paquetazo digital cable subscribers, varying by region. The app provides access to live TV only within a subscriber's home over a Wi-Fi connection.

TWC already offered Galavision, Gol TV, History en Español, La Familia Cosmovision and Mun2.

As of Thursday, the operator has added the following networks: EWTN Español, La Familia, Discovery Español, CNN Español, Cinelatino, Discovery Familia, Sorpresa, Canal Sur, Boomerang Español, TVE Internacional, Utilisima, Disney XD Español, Video Rola, Once TV Mexico, Mexico 22, Latele Novelas (Olympusat), Cine Mexicano (Olympusat), Multimedios TV, ViendoMovies, Caracol, CBTV (Mexico Michocanos), TV Colombia, Escuavisa Internacional, Canal 24 Horas, HITN Hispanic, TV Dominicana, WAPA America, Telemicro Channel, Sur Mexico (Mexico TV), AYM Sports, TV Chile Olympusat, CentroAmerica TV, Latinoamerica TV, Sur Peru Channel, TeleFórmula, TV Venezuela and TBN Enlace.

"We are tremendously proud to be able to provide such a significant expansion in our Spanish-language channel offering for our iPad app," Time Warner Cable chief marketing officer of residential services Jeffrey Hirsch said in a statement. "This is a big step forward in our commitment to offering the best possible entertainment experience to our customers."

Not all programmers are on board with Time Warner Cable's iPad app. Viacom sued TWC in April over the service, and on Wednesday the media company filed motions seeking to dismiss the MSO's complaint that Viacom violated its agreement with respect to CMT. Time Warner Cable had asserted that CMT no longer primarily comprises country-music programming and therefore violated a "content clause" in the 2004 carriage deal.

Time Warner Cable's El Paquetazo tier is available to subscribers in New York, North Carolina, South Carolina, Texas, Los Angeles and San Diego. The package offers more than 140 English and Spanish-language channels including news, music, entertainment, sports and family programming as well as Lo Mejor On Demand.

The latest version of the TWCable TV app, version 2.5, provides remote control features; the ability to program and manage DVRs; search; parental control; and closed captioning.

http://www.multichannel.com/article/...o_iPad_App.php
post #8651 of 9095
As a result of impasse, TWC may pull Comedy Central, MTV and more Viacom channels from its cable dial.

November 3 8:35 AM PDT 11/3/2011 by Eriq Gardner

The dispute between Viacom and Time Warner over streamed content of cable channels including MTV and Comedy Central on iPads is not over. Not by any stretch of the imagination.

Over the summer, the conflict seemed to be heading towards resolution after the parties reached a "standstill agreement" to pause litigation in an effort to come to a settlement, but talks broke down. In fact, the dispute has become so heated that Time Warner Cable is now threatening to cancel its affiliation agreement with Viacom, pull channels from its system, and cease paying significant license fees.

Here's how this controversy, which seemed on the edge of peace, has suddenly taken a sharp turn for the ugly.

In April, the two companies filed dueling lawsuits against each other after TWC launched an iPad app allowing its subscribers to watch TV on a mobile device. TWC pulled Viacom channels after getting a cease-and-desist letter, but went to New York federal court to seek a declaration that copyright law permitted a limited, more convenient way for its subscribers to enjoy television in the home on their iPad devices. Viacom claimed in its own lawsuit that TWC had broken a contract and committed copyright infringement.

For several months, the dispute was waged as much in public as in a courtroom.

TWC argued that by allowing customers to use its iPad device inside the home, the cable company was saving its customers the expense of leasing expensive cable boxes.

Viacom's top executives spoke up about concern that allowing fans to watch shows like Jersey Shore on their iPad device was "cannibalizing" audiences on traditional platforms. The company maintained it needed compensation.

In June, things started to become less heated. The two parties reached its "standstill agreement."

Then, in August, Viacom and another giant cable distributor, Cablevision, reached a settlement to resolve a similar lawsuit. The deal paved the way for Viacom programming to appear on Cablevision's Optimum app for the iPad.

The settlement agreement between Viacom and Cablevision might have suggested a roadmap for Viacom and TWC to resolve their own differences, but the opposite seems to have happened.

The parties came to no settlement, and last month, TWC filed new papers in court.

According to an amended answer to Viacom's lawsuit, TWC says that Viacom is required "to offer TWC identical rights to distribute the Viacom Services with respect to Internet or online services as Viacom has offered to third parties."

TWC goes on to state that "Viacom's grant of such rights to Cablevision without offering identical rights to TWC constitutes a breach of certain of the Viacom Affiliation Agreements, and entitles TWC to terminate its distribution of certain of the Viacom Services and accordingly cease paying significant license fees for those services."

Now, TWC is giving a New York federal judge something to think about.

TWC is still seeking a declaration that distributing Viacom programming on the TWCable TV iPad App doesn't constitute copyright infringement..

But if the judge agrees with Viacom, then TWC says the Cablevision deal (as well as others such as a licensing arrangement with DISH Network) constitutes a breach of several agreements, including the "Suite Services Agreement" (MTV, VH1, MTV2, VH1 Classic...), the "Core Services Agreement," and the "Comedy Agreement" (Comedy Central). TWC says it would be entitled to terminate those agreements or demand identical Internet distribution rights.

In addition to new counterclaims for breaching the above agreements, TWC also seeking a declaration that it performed its obligations under an agreement to distribute Country Music Television -- a Viacom station. The move seems to be in reaction to a lawsuit filed by Viacom in June that TWC breached a distribution contract and tortiously interfered with Country Music Television's relationship with advertisers.

On Wednesday, Viacom responded in court.

For now, Viacom largely ignores TWC's new claims that it breached its obligations by making iPad licensing agreements with third parties and focuses heavily why a judge should throw out the dispute over Country Music Television. According to Viacom, this counterclaim should be dismissed because it does not share "a common nucleus of operative fact" with the iPad dispute.

We've reached out to Viacom whether networks such as Comedy Central and MTV on Time Warner Cable are threatened by the litigation, and we'll update if we hear anything.

E-mail: eriqgardner@yahoo.com
http://www.hollywoodreporter.com/thr...dispute-257178
post #8652 of 9095
Quote:
Originally Posted by bgooch View Post

Time Warner Cable is going grande with its iPad app, adding 37 Spanish-language channels for subscribers of its Hispanic programming tiers, even as the MSO's battle with Viacom over the tablet application remains unresolved.

The new Hispanic channels are available on the iPad at no additional charge to Time Warner Cable video customers who subscribe to those channels, including El Paquetazo digital cable subscribers, varying by region. The app provides access to live TV only within a subscriber's home over a Wi-Fi connection.

Oh yes, that's brilliant. Focus on the Spanish channels, which only 10% of the United States' population can speak fluently, and out of that, only half of that population cannot speak English fluently as well. So really this is only needed for the 5% of America's population that consists of largely poor and undocumented immigrants with lacking English skills.

Another brilliant move from Time Warner. Where exactly is this Spanish-only speaking, bourgeois undocumented immigrant population that forks over $150+ a month for Time Warner's expensive services and own iPads as well?
post #8653 of 9095
Quote:
Originally Posted by scorpiontail60 View Post

Oh yes, that's brilliant. Focus on the Spanish channels, which only 10% of the United States' population can speak fluently, and out of that, only half of that population cannot speak English fluently as well. So really this is only needed for the 5% of America's population that consists of largely poor and undocumented immigrants with lacking English skills.

Another brilliant move from Time Warner. Where exactly is this Spanish-only speaking, bourgeois undocumented immigrant population that forks over $150+ a month for Time Warner's expensive services and own iPads as well?

Well I actually get the spanish tier with the all access package I have that is $18 a month which includes HD Pass, Sports Pass, Digital Extra, Digital Plus, and Mas Canales.

So I could get these over the Ipad app:
GolTV
MUN2
Discovery Espanol
CNN Espanol
TBN Enlace
EWTN Espanol
Lafamilia cosmovision
Latele Novela
Mexico TV
Disney XD SAP
History Espanol
Sorpresa
Video Rola
Multimedios
Cine Latino

No I dont speak spanish but I do get the channels in a good deal that saves money due to the individual tiers costing $7.99 a piece so multiple 7.99*5=$39.99 versus $17.99 for the cost savings package.

Actually the spanish tier channels are very popular in my area they are on all the time on SDV my QAM tuner displays the channels on for instance for AYM Sports is 107-322 on one day and the next it could be 135-322 but they are being watched. I guess living in Texas makes a difference if the spanish channels are heavily watched or not.
post #8654 of 9095
By Eddie Fu on November 4, 2011

TWC Android Twilight Zone

Time Warner Cable subscribers with Android tablets have been coveting live TV streaming since the iPad app launched in March, and it looks like they won't have to wait much longer (provided everything goes according to schedule). The cable company has announced that it's currently developing an Android app that's expected to launch in late November but with a major caveat: it won't offer live streaming until after Ice Cream Sandwich is released. While Time Warner doesn't give a reason for the delay, it could have something to do with the inclusion of DRM framework in the Android 4.0 SDK.

In the interim, the app will arrive with an interactive program guide, remote control functionality, and the ability to program your DVR. Check out a screenshot of the latest developer version below.



http://www.theverge.com/2011/11/4/25...cream-sandwich
post #8655 of 9095
Quote:
Originally Posted by MeInDallas View Post

Yes I have the whole 9 yards except for the ones like HBO, Showtime, Cinemax. I always watch the HD channels because I have HD TV's but they gave me a list of SD channels to look on because it was available on those, and then they pointed me to a video on their website to look at. I'm just not getting it piped into my house, so I'm not sure what the deal is.

A Tech should be able to help in house TWC NYC sucks just as bad so I know how you feel. Paying a lot of money each month and dread having to deal with them for anything.
post #8656 of 9095
Quote:
Originally Posted by bernie33 View Post

Glad to see all the replies. Thanks.

After talking to five people at TWC they decided I must need a new box (I thought the one I had was the most current). They said I could bring it in to swap or have a tech come out. Since I didn't believe them I said send a tech.

Late that day the local tech supervisor called when he was working on the schedule and said that my DVR does not support the feature and that I could swap the box myself because if they did it there would be a charge. Since he was actually calling from Plano and was familiar with the problem I do believe him. My wife is in the process of clearing out her recordings and I've made a list of our series recordings. I'll swap the box as soon as she tells me it is OK.

She does watch the Food Network a lot and that is one of the channels that is supposed to support the features, so it will be useful.

As frustrating as it always is to call them, I should add that everyone I spoke to at TWC was polite and tried hard to help. Just wish their system told them what to do for the equipment I actually have installed, and wish they had notified those of us that needed to upgrade that we should do so.

The real deal with StartOver and Lookback on the regular DVR's is that it was supposed to rollout on iGuide in september and it for some reason has been delayed until further notice. TWC announced back in the summer that the regular DVRs will get StartOver/Lookback by the end of September. There is some screen shots of StartOver/Lookback on iGuide from someone in Socal with a DCX3400. Last time I called about it back in october they said it was coming but no date was set yet for the regular STBs so it is coming just not quick enough. I think in my opinion if it comes this year it will come between late this month or at the begging of 2012 also they are not swapping out the boxes in North Texas only that new boxes will come with Navigator instead of iGuide and so far they are only using motorola DCX3400M and DCX3200M boxes for new installs on truck rolls and that next year it will likely be the DCX3501M and DCX3200Mp3 being deployed. Oh and look for the DCX3600M gateway sometime Next year which allows for home networking with tablet devices and includes a wideband DOCSIS 3.0 8 channel bonding tuner, can transcode MPEG2 into MPEG4 for in home delivery, and be used as a STB box or just as a gateway and has 6 QAM tuners. TWC has a deal for the DCX3600M's.

here they are:
LL
LL
LL
post #8657 of 9095
Quote:
Originally Posted by scorpiontail60 View Post

Oh yes, that's brilliant. Focus on the Spanish channels, which only 10% of the United States' population can speak fluently, and out of that, only half of that population cannot speak English fluently as well. So really this is only needed for the 5% of America's population that consists of largely poor and undocumented immigrants with lacking English skills.

Another brilliant move from Time Warner. Where exactly is this Spanish-only speaking, bourgeois undocumented immigrant population that forks over $150+ a month for Time Warner's expensive services and own iPads as well?



I think the Spanish Ch's should be a separate package. Whatever the population is. There are people who watch only Spanish stations I don't want or need them and I don't want to have to pay for them. Just like the many language stations that cost extra.
post #8658 of 9095
Quote:
Originally Posted by DNINE View Post

I think the Spanish Ch's should be a separate package. Whatever the population is. There are people who watch only Spanish stations I don't want or need them and I don't want to have to pay for them. Just like the many language stations that cost extra.

They are on a separate tier. I'm confused as to what you are saying.
post #8659 of 9095
post #8660 of 9095
Quote:
Originally Posted by toadfannc View Post

http://online.wsj.com/article/SB1000...470121452.html

Hmmm. I wonder why?

Clearly because they haven't had NFL network.

(and not because of the economy and people dropping cable tv)
post #8661 of 9095
Quote:
Originally Posted by Berk32 View Post


Clearly because they haven't had NFL network.

(and not because of the economy and people dropping cable tv)

Dropping cable and going to Direct TV-- they had their best quarter ever. Nothing to do with the economy. TV (choice of provider) is all about programming.
post #8662 of 9095
Quote:
Originally Posted by toadfannc View Post

http://online.wsj.com/article/SB1000...470121452.html

Hmmm. I wonder why?

....not to mention Verizon FIOS chipping away at subscribers (like me!) with FAR lower prices and better service....
post #8663 of 9095
Quote:
Originally Posted by toadfannc View Post

Dropping cable and going to Direct TV-- they had their best quarter ever. Nothing to do with the economy. TV (choice of provider) is all about programming.

Not always - TWC in my division has many HD channels that neither sat providers has, yet I'm still comparing providers because while TWC has the better channel selection, everything else seems to be getting worse. Glitchly DVR's, missed recordings, poor multi-room solution, terrible channel alignment, etc - most issues I have are based around the Navigator software. I'm comparing what channels I'm willing to give up for a better experience. I'm holding on for the time being, but the frustration is growing.

If I could get a solid DVR with VOD and PPV, I'd probably be happy with what my division offers.
post #8664 of 9095
Quote:
Originally Posted by BenJF3 View Post

Not always - TWC in my division has many HD channels that neither sat providers has, yet I'm still comparing providers because while TWC has the better channel selection, everything else seems to be getting worse. Glitchly DVR's, missed recordings, poor multi-room solution, terrible channel alignment, etc - most issues I have are based around the Navigator software. I'm comparing what channels I'm willing to give up for a better experience. I'm holding on for the time being, but the frustration is growing.

If I could get a solid DVR with VOD and PPV, I'd probably be happy with what my division offers.

Yep, then there's that.
post #8665 of 9095
Quote:
Originally Posted by BenJF3 View Post

Not always - TWC in my division has many HD channels that neither sat providers has, yet I'm still comparing providers because while TWC has the better channel selection, everything else seems to be getting worse. Glitchly DVR's, missed recordings, poor multi-room solution, terrible channel alignment, etc - most issues I have are based around the Navigator software. I'm comparing what channels I'm willing to give up for a better experience. I'm holding on for the time being, but the frustration is growing.

If I could get a solid DVR with VOD and PPV, I'd probably be happy with what my division offers.

"the pasture is always greener..."
post #8666 of 9095
Quote:
Originally Posted by kevin120 View Post

The real deal with StartOver and Lookback on the regular DVR's is that it was supposed to rollout on iGuide in september and it for some reason has been delayed until further notice. TWC announced back in the summer that the regular DVRs will get StartOver/Lookback by the end of September. There is some screen shots of StartOver/Lookback on iGuide from someone in Socal with a DCX3400. Last time I called about it back in october they said it was coming but no date was set yet for the regular STBs so it is coming just not quick enough. I think in my opinion if it comes this year it will come between late this month or at the begging of 2012 also they are not swapping out the boxes in North Texas only that new boxes will come with Navigator instead of iGuide and so far they are only using motorola DCX3400M and DCX3200M boxes for new installs on truck rolls and that next year it will likely be the DCX3501M and DCX3200Mp3 being deployed. Oh and look for the DCX3600M gateway sometime Next year which allows for home networking with tablet devices and includes a wideband DOCSIS 3.0 8 channel bonding tuner, can transcode MPEG2 into MPEG4 for in home delivery, and be used as a STB box or just as a gateway and has 6 QAM tuners. TWC has a deal for the DCX3600M's.

here they are:

Thanks. Amazing, and sad, that you understand TWC's equipment and plans better than they do.

I did try to swap my box today for one that supports those new features. The woman at the office, who I recognized from when I got the DVR that I have, said the one I have IS the latest one. That the only ones they have that support Start Over and Lookout are the same box that I have, but with a different "chip" and they are for the "Whole Home" setups. She didn't know if it would work if it was the only box, but said that in any case it requires a tech to install and to install new filters in the home.

I'm fine with keeping the DVR I have, but this gave me a justification for telling TWC that they owe me something for advertising stuff they do not provide.
post #8667 of 9095
Quote:
Originally Posted by bernie33 View Post

Thanks. Amazing, and sad, that you understand TWC's equipment and plans better than they do.

I did try to swap my box today for one that supports those new features. The woman at the office, who I recognized from when I got the DVR that I have, said the one I have IS the latest one. That the only ones they have that support Start Over and Lookout are the same box that I have, but with a different "chip" and they are for the "Whole Home" setups. She didn't know if it would work if it was the only box, but said that in any case it requires a tech to install and to install new filters in the home.

I'm fine with keeping the DVR I have, but this gave me a justification for telling TWC that they owe me something for advertising stuff they do not provide.

At least in my division Start Over and Look Back work on my SA-8300HDC, so I know that in my area, you don't need the latest DVR, or for that matter ANY DVR to use them. In fact, we got Start Over way back a few years ago, when I still had my older but faster SA-8300HD (no C.) Start Over and Look back features are housed on TWC servers from what I understand just like VOD. Any box should have those features. They are server based, not box-based.

There is a remote possibility that perhaps if areas in Texas are converting boxes from I-Guide to Navigator that you might need a box that has Navigator on it, or has had Navigator downloaded to it. But, no way can I see that you need the latest boxes for Start Over and Look Back. That's like saying you need the latest box for Caller ID on TV. If you have a TWC Navigator Guide and Digital Phone Service, Caller ID on TV should be out in all Navigator areas and Navigator boxes. You get it if you subscribe to Digital Phone and Digital Cable.

I think there might be some TWC Texas CSR's that might have stepped in cattle crap. LOL! Or they are reading wrong scripts from management. Start Over and Look Back are a part of all Navigator boxes when they are in a certain area and are server based, not box-type based. The only requirements are the following:

1.) Start Over and Look Back must be offered in the area.

2.) Both services are exclusive to TWC.

3.) Channels have the right to refuse Start Over and Look Back sessions.

4.) Fast-Forward is disabled during Start-Over/Look Back use. (You have to contend with commercials.)

5.) A channel with Start Over/Look Back can be DVR'ed with a DVR, but Start Over and Look back will not be available during any recording or playback sessions of the show in question.

6.) Start Over can only be Started Over during the time duration indicated for the show in the guide. For example, a 2:00PM-3:00PM show can only be started over from 2:00 to 2:59.

7.) Look Back follows the same rules for Start Over, except shows are available for up to three days after their original airing to view.

8.) Navigator version 4.1+ allows sessions for Start Over and Look Back to be saved within the time frame they are offered. (While following the rules above.)

Jack

PS. Here is info from my division's website in Wisconsin for Start Over and LookBack and nowhere does it say that any specific box or DVR is required. Just any TWC converter will have these options:

Start Over: http://www.timewarnercable.com/Wisco...startover.html

Look Back: http://www.timewarnercable.com/Wisco.../lookback.html

We also have Whole House on Demand, which works for ANY multiple converts in the home.

Whole House on Demand: http://www.timewarnercable.com/Wisco...holehouse.html
post #8668 of 9095
Quote:
Originally Posted by Satch Man View Post

At least in my division Start Over and Look Back work on my SA-8300HDC, so I know that in my area, you don't need the latest DVR, or for that matter ANY DVR to use them. In fact, we got Start Over way back a few years ago, when I still had my older but faster SA-8300HD (no C.) Start Over and Look back features are housed on TWC servers from what I understand just like VOD. Any box should have those features. They are server based, not box-based.

There is a remote possibility that perhaps if areas in Texas are converting boxes from I-Guide to Navigator that you might need a box that has Navigator on it, or has had Navigator downloaded to it. But, no way can I see that you need the latest boxes for Start Over and Look Back. That's like saying you need the latest box for Caller ID on TV. If you have a TWC Navigator Guide and Digital Phone Service, Caller ID on TV should be out in all Navigator areas and Navigator boxes. You get it if you subscribe to Digital Phone and Digital Cable.

I think there might be some TWC Texas CSR's that might have stepped in cattle crap. LOL! Or they are reading wrong scripts from management. Start Over and Look Back are a part of all Navigator boxes when they are in a certain area and are server based, not box-type based. The only requirements are the following:

1.) Start Over and Look Back must be offered in the area.

2.) Both services are exclusive to TWC.

3.) Channels have the right to refuse Start Over and Look Back sessions.

4.) Fast-Forward is disabled during Start-Over/Look Back use. (You have to contend with commercials.)

5.) A channel with Start Over/Look Back can be DVR'ed with a DVR, but Start Over and Look back will not be available during any recording or playback sessions of the show in question.

6.) Start Over can only be Started Over during the time duration indicated for the show in the guide. For example, a 2:00PM-3:00PM show can only be started over from 2:00 to 2:59.

7.) Look Back follows the same rules for Start Over, except shows are available for up to three days after their original airing to view.

8.) Navigator version 4.1+ allows sessions for Start Over and Look Back to be saved within the time frame they are offered. (While following the rules above.)

Jack

PS. Here is info from my division's website in Wisconsin for Start Over and LookBack and nowhere does it say that any specific box or DVR is required. Just any TWC converter will have these options:

Start Over: http://www.timewarnercable.com/Wisco...startover.html

Look Back: http://www.timewarnercable.com/Wisco.../lookback.html

We also have Whole House on Demand, which works for ANY multiple converts in the home.

Whole House on Demand: http://www.timewarnercable.com/Wisco...holehouse.html

You said the magic words in the first sentence of the second paragraph. We have iguide in this part of Texas.

They have begun selling Whole Home DVR in this area a few months ago and I suspect they have Navigator on them, which is why they talked about "newer" boxes, and why TWC support is so confused about the equipment that we have here. I don't know anyone that has gone to TWC's Whole Home Offering, but they sure run a lot of commercials for it.
post #8669 of 9095
Quote:
Originally Posted by bernie33 View Post

You said the magic words in the first sentence of the second paragraph. We have iguide in this part of Texas.

They have begun selling Whole Home DVR in this area a few months ago and I suspect they have Navigator on them, which is why they talked about "newer" boxes, and why TWC support is so confused about the equipment that we have here. I don't know anyone that has gone to TWC's Whole Home Offering, but they sure run a lot of commercials for it.

Some divisions will swap out whole house DVR's (with the multi-room feature disabled.) If you want the feature, you have to have a tech come out to put a filter on the line. However, in both cases, as long as you get a Whole House DVR, you get the most amount of DVR space avaliable. (500GB's of storage!) The newer non-house DVR's have 320GB's of storage, and most legacy boxes have 160GB of storage.

Jack
post #8670 of 9095
Quote:
Originally Posted by bernie33 View Post

You said the magic words in the first sentence of the second paragraph. We have iguide in this part of Texas.

They have begun selling Whole Home DVR in this area a few months ago and I suspect they have Navigator on them, which is why they talked about "newer" boxes, and why TWC support is so confused about the equipment that we have here. I don't know anyone that has gone to TWC's Whole Home Offering, but they sure run a lot of commercials for it.

Yes Bernie33 TWC Dallas has Navigator and Multiroom DVR. Navigator is on the motorola DCX3400M and DCX3200Mp2 multiroom boxes these boxes use DSG(DOCSIS SETTOP GATEWAY) and have the cloud based keyword search features with poster art, lookback, startover, and VOD. iGuide A28 and the DCX3400 and DCX3200 and older still used for non multiroom dvr cable boxes.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Programming
AVS › AVS Forum › HDTV › HDTV Programming › Time Warner Cable HDTV