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Time Warner Cable HDTV - Page 290

post #8671 of 9095
Quote:
Originally Posted by kevin120 View Post

Yes Bernie33 TWC Dallas has Navigator and Multiroom DVR. Navigator is on the motorola DCX3400M and DCX3200Mp2 multiroom boxes these boxes use DSG(DOCSIS SETTOP GATEWAY) and have the cloud based keyword search features with poster art, lookback, startover, and VOD. iGuide A28 and the DCX3400 and DCX3200 and older still used for non multiroom dvr cable boxes.

Kevin,

Are you on Navigator or I-Guide? Do you have the newer box with the advanced search system? Don't forget everyone, please report your experiences with it!

Jack
post #8672 of 9095
Quote:
Originally Posted by Satch Man View Post

Kevin,

Are you on Navigator or I-Guide? Do you have the newer box with the advanced search system? Don't forget everyone, please report your experiences with it!

Jack

Nope still have a DCX3200 and 2 DCX3400s running iGuide 28 with some cool features such as keyword search, watch in HD button, nearest tune, dvr clipping, favorites lists, color change for the guide, manual recording, SDV support, 320GB harddrives on the DCX3400s, 28 day DVR history, bulk delete for recordings, folders and mini guide.
post #8673 of 9095
NYC has started to get ODN 5.0.0_6
post #8674 of 9095
What features does this have? (ODN 5.0.0_6)
post #8675 of 9095
Quote:
Originally Posted by bernie33 View Post

Just got a note that our monthly bill is going to go up, $5 for the bundled service and $1 for the DVR.

I just got a letter for the $5 increase too but I dont have bundled, just the digital cable. I am on a promo now for free DVR service for the next year so my DVR's wont go up I guess until the promo is over. They said the same thing, it was implementing the new features, Look Back and Start Over was the reason for the increase.
post #8676 of 9095
Quote:
Originally Posted by uncle2000mike View Post

What features does this have? (ODN 5.0.0_6)

Navigator ODN build 5.0 brings cloud based-technology to all ODN Navigator boxes. (C-Models and all Samsungs) as well as the newest versions of Motorola boxes running Navigator. Features will reside on the servers instead of the boxes with this new update-called Garden. This upgrade is the prerequisite for a new advanced search system coming later this year to early next year, which will allow you to search by keywords, cast members, channels, sports teams and more. Expanded options will also be made available like Voice Zone on TV, if you have Voice Zone in the future.

Legacy boxes (No C, not a Samsung, the older Moterola boxes that don't support OCAP two-way technology,) will not be able to get this update, because they don't have the memory to run the new features.

Jack
post #8677 of 9095
Just looked at my TWC statement online for next month:

I went from $115.99(before taxes and fees) to $130.98(before taxes and fees). Boy, am I P**sed off! That is like a 13% increase(off the top of my head).

I have RoadRunner Standard, and Digital Cable Bundled, with 2 HD SA4250 Boxes and remotes.

And my only options are either this, or DirecTV, and Dish(with no broadband).

I am thinking on going to the TWC office and complain to see if I can at least get the cost back downto where it was, or at least cut in half. An $8 increase I can live with. And I am NOT going to add Digital Voice. No way.

Would I just be wasting my time? Should I even bother? And if I do go, should I ask to speak to a Supervisor, and not the young ladies who work the counter(who are very nice by the way where I live. I would not go in with an attitude)?

And this is a warning to those of you who get TWC via NEOPA(Northeast Ohio and Western PA).

I can't believe this. I am done ranting/fuming. 13%(at least) increase!? WTF!?
post #8678 of 9095
Quote:
Originally Posted by STEELERSRULE View Post

Just looked at my TWC statement online for next month:

I went from $115.99(before taxes and fees) to $130.98(before taxes and fees). Boy, am I P**sed off! That is like a 13% increase(off the top of my head).

I have RoadRunner Standard, and Digital Cable Bundled, with 2 HD SA4250 Boxes and remotes.

And my only options are either this, or DirecTV, and Dish(with no broadband).

I am thinking on going to the TWC office and complain to see if I can at least get the cost back downto where it was, or at least cut in half. An $8 increase I can live with. And I am NOT going to add Digital Voice. No way.

Would I just be wasting my time? Should I even bother? And if I do go, should I ask to speak to a Supervisor, and not the young ladies who work the counter(who are very nice by the way where I live. I would not go in with an attitude)?

And this is a warning to those of you who get TWC via NEOPA(Northeast Ohio and Western PA).

I can't believe this. I am done ranting/fuming. 13%(at least) increase!? WTF!?


The cable company is simply taking advantage of the value that we place on television and internet.
1. television
2. internet
3. groceries
4. electricity
5. fuel oil
6. gasoline
post #8679 of 9095
Quote:
Originally Posted by STEELERSRULE View Post

Just looked at my TWC statement online for next month:

I went from $115.99(before taxes and fees) to $130.98(before taxes and fees). Boy, am I P**sed off! That is like a 13% increase(off the top of my head).

I have RoadRunner Standard, and Digital Cable Bundled, with 2 HD SA4250 Boxes and remotes.

And my only options are either this, or DirecTV, and Dish(with no broadband).

I am thinking on going to the TWC office and complain to see if I can at least get the cost back downto where it was, or at least cut in half. An $8 increase I can live with. And I am NOT going to add Digital Voice. No way.

Would I just be wasting my time? Should I even bother? And if I do go, should I ask to speak to a Supervisor, and not the young ladies who work the counter(who are very nice by the way where I live. I would not go in with an attitude)?

And this is a warning to those of you who get TWC via NEOPA(Northeast Ohio and Western PA).

I can't believe this. I am done ranting/fuming. 13%(at least) increase!? WTF!?

Steelers Rule,

Visit the DSL Reports Direct to Tech Forum, Register, Post your message, and select the Customer Service radio button. It is a secure forum between you and someone who is at the corporate end. Ask if they can help you get as close to your old rate as possible. As long as you are professional in your communications, they should be able to help. Registration is required. Give your name, address, account number, and phone number on your statement to them.

Also give them any other phone number/e-mail where it might be easier to contact you.

Here is the forum:

https://secure.dslreports.com/forum/timewarnerdirect

If that doesn't work, you might try to call TWC and ask for the Customer Retention Department for "an issue that remains unresolved." Don't tell the DSL Report forums this. See if they can get you closer to your old rate, and ask about any other discounts they can offer you. If that doesn't work, call and ask for the Customer Retention Department.

Jack
post #8680 of 9095
So.....what are the chances of TWC getting Mpeg-4?
post #8681 of 9095
Quote:
Originally Posted by DigitalfreakNYC View Post

So.....what are the chances of TWC getting Mpeg-4?

Already running MPEG4 for certain season pass sports package HD channels... definitely in Charlotte and I believe Central NY as well. Biggest obstacle to wider deployment is that only the newer generations of boxes can do MPEG4. All those 8300/4200 and older series boxes don't.
post #8682 of 9095
My goodness, the movie channels MGM, AMC and TWC look absolutely brillant here on TWC. It's hard to take my eyes off of them. Marvelous HD picture.
post #8683 of 9095
Quote:
Originally Posted by Stan54 View Post

My goodness, the movie channels MGM, AMC and TWC look absolutely brillant here on TWC. It's hard to take my eyes off of them. Marvelous HD picture.

I think you need some prescription glasses.
post #8684 of 9095
Quote:
Originally Posted by jcalabria View Post

Already running MPEG4 for certain season pass sports package HD channels... definitely in Charlotte and I believe Central NY as well. Biggest obstacle to wider deployment is that only the newer generations of boxes can do MPEG4. All those 8300/4200 and older series boxes don't.

Hmm...it seems like it's going to have to be one of those things where they have to set a date to have it done by, no? Or do they not believe it's a priority?
post #8685 of 9095
Quote:
Originally Posted by DigitalfreakNYC View Post

Hmm...it seems like it's going to have to be one of those things where they have to set a date to have it done by, no? Or do they not believe it's a priority?

Still a lot of those older boxes out there, but at least they are starting the process, and doing it in a controlled manner (starting with low penetration services). Here in NC they are even offering to swap older boxes for season pass subscribers VIA MAIL ORDER, including the return of the old box. They are guaranteeing availability of up to four MPEG4 boxes per household that subscribes to eligible services.

I don't think its much of a priority in NYC for sure, where bandwidth availability is not yet as big of a concern as it is elsewhere and they have not (AFAIK) fully deployed SDV yet (in comparison, here in Charlotte we are essentially 100% SDV). On the other hand, we still have a nearly full complement of analogs running here, with only three deleted so far from the classic 50-550MHz analog package. I suspect we we will see further reductions in analog count to reclaim bandwidth before we see more any widespread deployment of MPEG4 distribution of mainstream programming.
post #8686 of 9095
Quote:
Originally Posted by jcalabria View Post

Still a lot of those older boxes out there, but at least they are starting the process, and doing it in a controlled manner (starting with low penetration services). Here in NC they are even offering to swap older boxes for season pass subscribers VIA MAIL ORDER, including the return of the old box. They are guaranteeing availability of up to four MPEG4 boxes per household that subscribes to eligible services.

I don't think its much of a priority in NYC for sure, where bandwidth availability is not yet as big of a concern as it is elsewhere and they have not (AFAIK) fully deployed SDV yet (in comparison, here in Charlotte we are essentially 100% SDV). On the other hand, we still have a nearly full complement of analogs running here, with only three deleted so far from the classic 50-550MHz analog package. I suspect we we will see further reductions in analog count to reclaim bandwidth before we see more any widespread deployment of MPEG4 distribution of mainstream programming.

In NYC, we currently now have 12 QAM channels for SDV - they have yet to move anything significant over to it though - just anything they've been adding over the last year+, along with the sports packages. We're at about 130 channels in our lineup in SDV - about half are HD.

They had announced plans for major SDV movement over a year ago, but didn't go thru with it.

we also still have over 30 analog channels still in service.... all locals, along with a few others (TBS, CSPAN, TV Guide, Food)
post #8687 of 9095
Quote:
Originally Posted by Berk32 View Post

In NYC, we currently now have 12 QAM channels for SDV - they have yet to move anything significant over to it though - just anything they've been adding over the last year+, along with the sports packages. We're at about 130 channels in our lineup in SDV - about half are HD.

They had announced plans for major SDV movement over a year ago, but didn't go thru with it.

we also still have over 30 analog channels still in service.... all locals, along with a few others (TBS, CSPAN, TV Guide, Food)

Thanks. That's about where I thought NYC was currently at... whereas the rest of TWCs footprint still has their full complement of (close to) 78 analogs and is running 750MHz plant, while NYC has either 860MHz or 1GHz plant.

Even with the near 100% SDV deployment, the bandwidth squeeze here has resulted in massive and unacceptable reductions in PQ here over the past 9 months or so... something has to change but I suspect it will be analog reduction well before it is any widespread MPEG4 rollout.
post #8688 of 9095
Quote:
Originally Posted by jcalabria View Post

Thanks. That's about where I thought NYC was currently at... whereas the rest of TWCs footprint still has their full complement of (close to) 78 analogs and is running 750MHz plant, while NYC has either 860MHz or 1GHz plant.

Even with the near 100% SDV deployment, the bandwidth squeeze here has resulted in massive and unacceptable reductions in PQ here over the past 9 months or so... something has to change but I suspect it will be analog reduction well before it is any widespread MPEG4 rollout.

NYC is 860MHz (and i'm still not sure how they're using the last 4 channels - some say on demand but i've yet to see it myself)
post #8689 of 9095
Quote:
Originally Posted by scorpiontail60 View Post

I think you need some prescription glasses.

Seriously, Hell On Wheels on AMC and The Silence of the Lambs on MGM were crystal clear and with the sharpest definition one could hope for with HD. I tend to jump around the dial quite a bit and these channels as well as TCM looked just great. There must be parts of the country that do not receive high quality service. That is unfortunate and I hope that it can be corrected. HD pictures like this are simply stunning and everyone should be seeing the same thing.
post #8690 of 9095
Quote:
Originally Posted by Stan54 View Post

There must be parts of the country that do not receive high quality service. .

Bit rates per channel vary by system. It may indeed look very good for some.
post #8691 of 9095
Quote:
Originally Posted by STEELERSRULE View Post

Just looked at my TWC statement online for next month:

I went from $115.99(before taxes and fees) to $130.98(before taxes and fees). Boy, am I P**sed off! That is like a 13% increase(off the top of my head).

I have RoadRunner Standard, and Digital Cable Bundled, with 2 HD SA4250 Boxes and remotes.

And my only options are either this, or DirecTV, and Dish(with no broadband).

I am thinking on going to the TWC office and complain to see if I can at least get the cost back downto where it was, or at least cut in half. An $8 increase I can live with. And I am NOT going to add Digital Voice. No way.

Would I just be wasting my time? Should I even bother? And if I do go, should I ask to speak to a Supervisor, and not the young ladies who work the counter(who are very nice by the way where I live. I would not go in with an attitude)?

And this is a warning to those of you who get TWC via NEOPA(Northeast Ohio and Western PA).

I can't believe this. I am done ranting/fuming. 13%(at least) increase!? WTF!?

13% LOL how about going from $55 to $113 in one month. And that's just with digital cable with a DVR (nothing else). I called and they were able to get it down to $81. But I'm still not happy. And that was with threatening to switch to Directv.
post #8692 of 9095
Quote:
Originally Posted by STEELERSRULE View Post

Just looked at my TWC statement online for next month:

I went from $115.99(before taxes and fees) to $130.98(before taxes and fees). Boy, am I P**sed off! That is like a 13% increase(off the top of my head).

I have RoadRunner Standard, and Digital Cable Bundled, with 2 HD SA4250 Boxes and remotes.

And my only options are either this, or DirecTV, and Dish(with no broadband).

I am thinking on going to the TWC office and complain to see if I can at least get the cost back downto where it was, or at least cut in half. An $8 increase I can live with. And I am NOT going to add Digital Voice. No way.

Would I just be wasting my time? Should I even bother? And if I do go, should I ask to speak to a Supervisor, and not the young ladies who work the counter(who are very nice by the way where I live. I would not go in with an attitude)?

And this is a warning to those of you who get TWC via NEOPA(Northeast Ohio and Western PA).

I can't believe this. I am done ranting/fuming. 13%(at least) increase!? WTF!?

First, I think you would be wasting your time going to the local office. I think you'll have better luck calling the TWC number and talking to the billing department. Ask them how you can get back to your old rate.

They may have a promotion that they can give you that will lower your rate for a year. They may offer you some additional service as compensation instead.

You also have the option of discontinuing a DVR and just using their converter box if you currently have two DVR's, You even have the option of connecting a TV directly to the cable without their box at all if you have a TV that includes a QAM tuner. You will only get the major local stations if you do that, but you can get them in HD.

You can keep TWC for internet and switch to a satellite TV service, I don't think that will be cheaper, but you could use it as a threat if you are really willing to do it.

You can also explore Verizon or AT&T's offerings in your area. In my case AT&T isn't cheaper.
post #8693 of 9095
Quote:
Originally Posted by bdfox18doe View Post

Bit rates per channel vary by system. It may indeed look very good for some.

Nope! AMC master satellite distribution feed is 8 Mbps MPEG-2. Even Verizon FiOS subscribers receive this feed. If your Time Warner feed of AMC has a higher bitrate then that means they're being stupid and re-encoding it to a higher bitrate, reducing quality whilst wasting additional bandwidth.

AMC HD is **** for everyone. If you think 1080i MPEG-2 at a bitrate of 8 Mbps is "the sharpest definition one could hope for with HD" then something is wrong with your vision.
post #8694 of 9095
I'm not quite sure why everyone is complaining about their rates being raised. TWC is doing EVERYTHING in its power to make sure your rates don't get raised by niche programming (like NFL Network). They would rather raise your rates for a good reason, like more money in their pockets.

In all seriousness, I returned 2 HD boxes (which I haven't watched for 2 years) and my rate RAISED by $40 per month. OUCH!!!
post #8695 of 9095
Quote:
Originally Posted by scorpiontail60 View Post

Nope! AMC master satellite distribution feed is 8 Mbps MPEG-2. Even Verizon FiOS subscribers receive this feed. If your Time Warner feed of AMC has a higher bitrate then that means they're being stupid and re-encoding it to a higher bitrate, reducing quality whilst wasting additional bandwidth.

AMC HD is **** for everyone. If you think 1080i MPEG-2 at a bitrate of 8 Mbps is "the sharpest definition one could hope for with HD" then something is wrong with your vision.

You need to read more and type less...What I said was "bit rates VARY by TWC system"..and that it" may look good to SOME". Some TWC systems may be reducing it even more than what the distro feed is making it look like real poo. (Not that would happen here with TWC) You can't soley associate PQ with bit rates..it depends on the vintage;algorithms and setup of the encoder being used..A 1999 Harris Flexicoder will not look near as good as a 2010 Harmonic Electra 9000 running the same bit rate.

As to AMC HD being **** for everyone..That is higly subjective...maybe you should be kind enough to call up the folks at AMC and show them the error of their ways?
post #8696 of 9095
Quote:
Originally Posted by bdfox18doe View Post


As to AMC HD being **** for everyone..That is higly subjective...maybe you should be kind enough to call up the folks at AMC and show them the error of their ways?

They already know the error of their ways. Cramming 4 HD channels into one qam tends to result is poor quality along with IFC/WE/Fuse.
post #8697 of 9095
Quote:
Originally Posted by rrainwater View Post

They already know the error of their ways. Cramming 4 HD channels into one qam tends to result is poor quality along with IFC/WE/Fuse.

Agreed, as with TWC..it is a concious choice.. decisions which are being made by bean counters and marketing folks (not engineers)..who know nothing about and could care less....nor see.. about quality.. Plus you have to remember..the US consumer accepted VHS and its inferior quality over that of beta and its superior quality.
post #8698 of 9095
Quote:
Originally Posted by bdfox18doe View Post

You need to read more and type less...What I said was "bit rates VARY by TWC system"..and that it" may look good to SOME". Some TWC systems may be reducing it even more than what the distro feed is making it look like real poo. (Not that would happen here with TWC) You can't soley associate PQ with bit rates..it depends on the vintage;algorithms and setup of the encoder being used..A 1999 Harris Flexicoder will not look near as good as a 2010 Harmonic Electra 9000 running the same bit rate.

As to AMC HD being **** for everyone..That is higly subjective...maybe you should be kind enough to call up the folks at AMC and show them the error of their ways?

"beauty is in the eye of the beholder"
post #8699 of 9095
AMC, MGM and TCM look AT LEAST as good as any other HD channel on my set and they all look very, very good. Scorpion is mistaken about the picture quality of what I am seeing.
post #8700 of 9095
Quote:
Originally Posted by Stan54 View Post

AMC, MGM and TCM look AT LEAST as good as any other HD channel on my set and they all look very, very good. Scorpion is mistaken about the picture quality of what I am seeing.



You can't educate those who don't desire to listen.
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