Originally Posted by BenJF3
All the set tops run the Navigator software and are susceptible to all the glitches that come with it. There is a dedicated thread here on AVS for Time Warner Navigator HERE
. Also, they want you on a unit that supports Cloud based functions because they are going to start charging you more to have that kind of set top box. You can read about new box fees HERE
Originally Posted by jcalabria
Boxes newer than any 8300 series are actually not so new. Samsung 3090 and 327x and Cisco 864x and 874x series boxes have been available for some time (at least three years for the 3090, two years for the 327x and 864x, and a year for the 874x). There may be some newer yet boxes that truly are new, but improving on an antique 8300 box doesn't necessarily require the very latest box. In general, the newer boxes have 320GB drives, or 500GB drives if they are configured for whole-home DVR. Some divisions have been known to give out whole home boxes even if you are not a whole home DVR subscriber. The whole home capable boxes typically have a last digit of "2" in the model number. Also note that there are both 160GB and 320GB versions of the 3090 out there. The 8300HDC (and the virtually identical 8240HDC... same box sans analog tuner) that you now have is probably the worst box (certainly the slowest) in the TWC inventory.
Regardless of the vintage of the box, Navigator software itself has problems that can occur on any of the boxes (although the 8300HDC has it's own issues... it runs Navigator at a snail's pace, making menu and guide navigation a painful experience at times).
Thanks for the responses guys.
Yes Ben, I was aware of both of those threads and follow those as well. As for price increase I am locked in for a year starting last month, but fully aware that that doesn't mean they may not try, so again, thanks for the heads up.
calabria, the Service Tech did not indicate model numbers so hard to tell exactly what he was referring to. I understand my box may be the worst of the bunch, but currently happy that the freezing issue was resolved and also enjoying the ability to record/pause programs. I've never really noticed a slowness when navigating the menu, but I guess with nothing else to compare with, I'll take your word for it. I mean, when I page down, it pages nearly instantly. When I select a program, it displays the program right away. Maybe I am just not understanding what you mean by "slow". Anyway, again, thanks for your responses.