Time Warner Cable HDTV - Page 302

those channels were always supposed to be on a sports tier not in the HD tier they probably realized the error and fixed it.

Any one besides me with Time-Warner Cable in the Erie, Northeast Ohio area having the following issue. A number of channels, such as Lifetime HD, We HD, E! HD, and others are not available. When I tune to one of these channels I get a screen with the channel logo and a notice that says "LIFETIME HD is currently unavailable, please try again later.", or substitute other channel names and logos. I've talked to TWC tech support and they've eliminated signal problems on my end, or problems with my digital boxes, and have escalated the problem to engineering. This has been going on for two days now. (I'm new to this thread, so I hope this post is appropriate, if not please direct me to a thread that is...thanks.)

Some of my channels I mentioned above have returned. It gets stranger by the day...

Pac-12 Los Angeles HD, Pac-12 Arizona HD, Pac-12 Washington HD, Pac-12 Oregon HD, Pac-12 Mountain HD and Pac-12 Bay Area HD.
NESN HD, World Fishing Network HD, beIN Sports HD, beIN Sports en Español HD coming 11/1 to NYC

not sure if we should have a section on the first page for regional sports networks that are being added nationwide (especially since they don't have and major pro league games) - NYC already has the new TWC Sportsnet from LA (and Deportes).

Do we also want to list all the PAC-12 channels.

Well, I've been away from home for about a month. When I fire up the TV, I notice that NFL Network, and Pac-12 LA aren't available. Call Customer No-service, the screens say. So I call, and after about twenty minutes of uselessness, the lady tells me I'll need a truck roll, arriving on Tuesday. Never had a situation where I couldn't get something like this cleared up almost immediately over the telephone. I guess there's always a first time.

Life just sucks when TWC is your provider (sic)

Andy,

The Big Ten Network has just has two alternates that are BTN Alternate 1 and BTN Alternate 2.

Also, Bright House gets all of their deals via Time Warner Cable. Maybe a small list of HD channels on or announced for BHN that are not on Time Warner Cable? It is not many channels but could give a hint to some possibilities for TWC..

Big 10 has dropped half of their alternates... noticed 1 was gone a week or 2 ago, and now a 2nd one is.

So, the tech guy comes today, and almost immediately realizes it's not a tech issue, it's a billing issue (so, original customer-no-service advice: fail).

He calls the appropriate department, and then explains to me that my bundle doesn't include NFL Network and Pac-12 LA. I try and explain that NFL Network is supposed to be available to all digital cable subscribers, which is what the battle between TWC and the NFL was all about. He says that wasn't the real reason for their lack of a contract, but I wasn't in the mood to hear about it, so I didn't press him.

So I went online and showed him the channel lineup for TW Desert Cities, which showed NFL Network and Pac-12 LA as being part of the Variety Pack, which I supposedly had. He said I didn't have the full/complete/whatever-he-called-it Variety Pack, and according to who he was talking to on the phone it would cost $8/month to add those channels (which, by the way, is exactly the cost of the Sports Pass).

Well, after he left, I did some investigating, and noted that I was receiving all of the Variety Pack channels except for: NFL Network, Pac-12 LA and, surprisingly, two Spanish channels: Mun2 and ESPN Deportes. Something's not right here.

Am I nuts, or are they nuts (I'm pretty sure they are, but I'm not looking forward to battling the TWC establishment just to prove my point)?

By the way, just before the tech guy left, he took the remote and started looking over some of my cable-box settings. Great, I thought, maybe he'll find something I neglected to set correctly and fix it for me. After he walked out the door, I looked at the TV, which was on ESPN HD, and noticed that he'd put the picture on "stretched", which I then had to undo. Nice little WTF moment there.
Edited by dennis1 - 10/23/12 at 11:28pm

TWC added the Fox Movie Channel to basic digital a few days ago on our system. This is a nice extra movie channel to have available, but their is something unusual about it. It appears that it is a 16:9 picture with the left and right sides clipped off. You can tell because the beginning of written credits on the left side does not appear and neither does the ending of the Fox Movie Channel logo on the right side. The picture that does show is of course not high definition.

I'm wondering if, perhaps, a high definition channel is on the way, but requiring a subscription (to get the full picture and hd).

Anybody have thoughts on this?

We have had Fox Movie channel here in Cincinnati on channel 279 of some time. I'm not sure which tier its on. I just looked at it, and it looks like its windowboxed (black borders on all 4 sides). The HD edition of it is not on our system. But if it was available, TWC would likely include it with the same tier because they have "no fee HD".

FMC was added in ENC on Halloween. My channel is not HD either, and is as you describe above. There is an HD version, but Warner does not have it.

http://www.timewarnercable.com/content/twc/en/about-us/legal/regulatory-notices/programming-legal-notices.html
Our channel change notices have returned!!!

Actually TWC does carry Fox Movie Channel HD on two systems in Idaho! Just like TWC only carries Fuel HD in the mountainous regions of the west that they have system in. Another example is Sportsman Channel HD which is only available in the colorado, washington, idaho systems and for some reason Dallas Texas cluster.

And actually they ALSO have FMC in HD on all the previous Insight systems they took over...

Actually, it's only in SD here in Maine. ........................ No, .......actually!

Hello.

I don't know what changed, but I noticed the 22" HDTV goes to SD instead of HD when using Motorola DVR DCX3400's TV Guide and On Demand even on HD channels. Exiting them go back to HD display.

Did TWC upgrade/change something on this DVR? DVR is using software v79.41-r29.0.r-4 and firmware v24.35.

Thank you in advance.

The monthly retail price of the Sports Pass tier will increase to
$8.99, beginning December 2012. The new price for Sports Pass
reflects additional channels, including NFL RedZone and Pac-12
Network, as well as the increased cost of Sports Pass programming.
We also expect to add channels to Sports Pass in the coming
months. To learn more about Sports Pass, visit twc.com/sportspass.

http://www2.wbtw.com/online/dont_drop_wbtw/

It looks like other Media General owned stations have the same type of sites up.

Includes WNCT also.

This is a first time for the family with TWC service. Its Motorola DVR-DCX3400 had very slow responses to its 1056BC03 RC. They were only a few months old from summer 2012 (London's Olympics were happening). I couldn't figure out what was wrong. So I decided to do the old fashion technical support's method. Power cycle to reboot it and wait. It worked!

However, it forgot the HD stuff since the pictures looked wrong. I couldn't figure out until I pressed "Format" button on the DVR's front panel. Also, some stations were still in SD even though TV Guide said HD like on 406 (KDOC), PBS (408), etc. I don't know if that is a station problem or something else.

What the heck was that? A bad crash? Does it happen often to others with this DVR too? Obviously, we had to wait for the darn TV Guide to redownload and some features weren't ready.

Thank you in advance.

Well, TWC does it again.

They sent out change notifications that some analog channels were being switched to digital channels and those most would require a box to view. They specifically cited three channels that would remain viewable thru a TV's QAM tuner. However, the only one of those three I really wanted will not be viewable without a box and I don't get/watch all of the other channels that were switched to digital that would require a box. Here is the transcript of my online chat with TWC:

Graham>
Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Graham. Please give me a moment while I access your account.

Graham>
Hello!
How are you doing?

Me>
Hi Graham. Doing good.

Graham>
I will be glad to assist you.

Me>
As I said in the message, ION was changed from analog to digital yesterday. I have rescanned on three different pieces of equipment with a QAM tuner and can't find it anymore. I can still get KTDO and KSCE which were also switched yesterday. What happened to ION?

Graham>
Please allow me a moment.

Graham>
19 ion (Digital Set-Top Box Required) effective 1.29.2013)

Me>
The change notice I received said to quote: "In addition, KTDO, KSCE and ION will continue to be viewable on digital TVs (and other devices) that include a QAM tuner." That means I shouldn't need a box.

Graham>
I understand your concern.

Graham>
But Digital Set-Top Box is required to view ION channel

Me>
So why did I receive a notice saying I wouldn't need a box for ION? I don't want to have to pay for a box just to receive one channel.

Graham>
It is not a matter of one channel we have moved several channels to digital format out of that ONE channel ION is included in it, so you will need a digital cable box as per TIME WARNER CABLEs policy.

Me>
I can get all of the other channels I receive as digital signals thru my TV with a QAM tuner. So to receive ION, it would be the only channel I would need the box for. That is not cost effective for me.

Graham>
The reason why you receive other channels is because of the built in tuner which has the capability to capture the signals broad casted by the channel providers. I am sorry, there are no specific channel line up for the QAM channels. It depends on the frequency on which the channels are broadcasted. You may receive some channels only

Me>
If I understand you, ION has been moved to a SDV channel which would then make sense to me that I would require a box. However, THAT IS NOT WHAT THE CHANGE NOTIFICATION SAID. It said I would be able to tune ION with my TV.

Graham>
I'm not sure why the letter states otherwise.

Me>
Since I do not plan to pay for a box so I can receive only one channel that it would be required for, can I receive a discount?

Graham>
No.

Me>
That's not very good customer service. Although it is a great profit maker for TWC.

Graham>
I understand but these are guidelines which I can't override.

Me>
Thanks. Please pass on to your supervisors that change notices mailed to customers should contain accurate information. You now have a disgruntled customer on your hands.

Graham>
I will forward your feedback to higher management.

Me>
Bye

That's nothing we lost the analog Golf channel in Myrtle Beach, SC - the golf capital of the world.

I live in the Buffalo NY area and have been experiencing freezing of the program (~10 sec) about every 20-30 min. Is anyone else experiencing the same?

Try a HDMI reconnect.

 

That has been an issue down here in Charlotte for the past few months.  The odd thing is that if you are monitoring the box's diagnostics during these "events", all is well... good signal levels, good S/N and not a single blip in error count, either corrected or uncorrected. It's been driving us crazy, and most other folks I know around here as well (not necessarily in the same part of town, either).

As you may recall from the local Charlotte/TWC thread, I was experiencing that phenomenon plus video freezing in a bad way a few months back. But regular -- meaning at least weekly -- cold reboots (unplug/replug) seem to have mitigated the problem. I still see it occasionally, but not nearly as often. I'm running an SA8300HD w/ a 750 GB expansion drive.

http://www.fiercecable.com/story/time-warner-cable-deploy-souped-dvr-second-half-2013/2013-01-31 from http://www.dslreports.com/forum/r27966424-