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Time Warner Cable HDTV - Page 302

post #9031 of 9360
Quote:
Originally Posted by Stan54 View Post

TWC added the Fox Movie Channel to basic digital a few days ago on our system. This is a nice extra movie channel to have available, but their is something unusual about it. It appears that it is a 16:9 picture with the left and right sides clipped off. You can tell because the beginning of written credits on the left side does not appear and neither does the ending of the Fox Movie Channel logo on the right side. The picture that does show is of course not high definition.
I'm wondering if, perhaps, a high definition channel is on the way, but requiring a subscription (to get the full picture and hd).
Anybody have thoughts on this?


FMC was added in ENC on Halloween. My channel is not HD either, and is as you describe above. There is an HD version, but Warner does not have it.
post #9032 of 9360
http://www.timewarnercable.com/content/twc/en/about-us/legal/regulatory-notices/programming-legal-notices.html
Our channel change notices have returned!!!
post #9033 of 9360
Quote:
Originally Posted by jspENC View Post

FMC was added in ENC on Halloween. My channel is not HD either, and is as you describe above. There is an HD version, but Warner does not have it.

Actually TWC does carry Fox Movie Channel HD on two systems in Idaho! Just like TWC only carries Fuel HD in the mountainous regions of the west that they have system in. Another example is Sportsman Channel HD which is only available in the colorado, washington, idaho systems and for some reason Dallas Texas cluster.
post #9034 of 9360
And actually they ALSO have FMC in HD on all the previous Insight systems they took over... biggrin.gif
post #9035 of 9360
Actually, it's only in SD here in Maine. ........................ No, .......actually!
post #9036 of 9360
Hello.

I don't know what changed, but I noticed the 22" HDTV goes to SD instead of HD when using Motorola DVR DCX3400's TV Guide and On Demand even on HD channels. Exiting them go back to HD display.

Did TWC upgrade/change something on this DVR? DVR is using software v79.41-r29.0.r-4 and firmware v24.35.

Thank you in advance. smile.gif
post #9037 of 9360
The monthly retail price of the Sports Pass tier will increase to
$8.99, beginning December 2012. The new price for Sports Pass
reflects additional channels, including NFL RedZone and Pac-12
Network, as well as the increased cost of Sports Pass programming.
We also expect to add channels to Sports Pass in the coming
months. To learn more about Sports Pass, visit twc.com/sportspass.
post #9038 of 9360
http://www2.wbtw.com/online/dont_drop_wbtw/

It looks like other Media General owned stations have the same type of sites up.
post #9039 of 9360
Quote:
Originally Posted by Leedogg View Post

http://www2.wbtw.com/online/dont_drop_wbtw/
It looks like other Media General owned stations have the same type of sites up.

Includes WNCT also.
post #9040 of 9360
Thread Starter 
Time Warner Bids for Cablevision

Time Warner Cable (NYSE:TWC) has made a first-round offer to acquire Cablevision Systems Corporation’s (NYSE:CVC) Optimum West business, say inside sources. The company, along with Charter Communications and Suddenlink Communications, are competing for a business that serves around 300,000 customers in Wyoming, Montana, Colorado and Utah. Two years ago, Cablevision bought Optimum West, formerly known as Bresnan Broadband Holdings for $1.37 billion.

http://wallstcheatsheet.com/stocks/time-warner-bids-for-cablevision-groupon-buys-a-new-asset-mergers-and-acquisitions-review.html/
post #9041 of 9360
This is a first time for the family with TWC service. Its Motorola DVR-DCX3400 had very slow responses to its 1056BC03 RC. They were only a few months old from summer 2012 (London's Olympics were happening). I couldn't figure out what was wrong. So I decided to do the old fashion technical support's method. Power cycle to reboot it and wait. It worked!

However, it forgot the HD stuff since the pictures looked wrong. I couldn't figure out until I pressed "Format" button on the DVR's front panel. Also, some stations were still in SD even though TV Guide said HD like on 406 (KDOC), PBS (408), etc. I don't know if that is a station problem or something else.

What the heck was that? A bad crash? Does it happen often to others with this DVR too? Obviously, we had to wait for the darn TV Guide to redownload and some features weren't ready. frown.gif

Thank you in advance. smile.gif
post #9042 of 9360
Well, TWC does it again.

They sent out change notifications that some analog channels were being switched to digital channels and those most would require a box to view. They specifically cited three channels that would remain viewable thru a TV's QAM tuner. However, the only one of those three I really wanted will not be viewable without a box and I don't get/watch all of the other channels that were switched to digital that would require a box. Here is the transcript of my online chat with TWC:

Graham>
Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Graham. Please give me a moment while I access your account.

Graham>
Hello!
How are you doing?

Me>
Hi Graham. Doing good.

Graham>
I will be glad to assist you.

Me>
As I said in the message, ION was changed from analog to digital yesterday. I have rescanned on three different pieces of equipment with a QAM tuner and can't find it anymore. I can still get KTDO and KSCE which were also switched yesterday. What happened to ION?

Graham>
Please allow me a moment.

Graham>
19 ion (Digital Set-Top Box Required) effective 1.29.2013)

Me>
The change notice I received said to quote: "In addition, KTDO, KSCE and ION will continue to be viewable on digital TVs (and other devices) that include a QAM tuner." That means I shouldn't need a box.

Graham>
I understand your concern.

Graham>
But Digital Set-Top Box is required to view ION channel

Me>
So why did I receive a notice saying I wouldn't need a box for ION? I don't want to have to pay for a box just to receive one channel.

Graham>
It is not a matter of one channel we have moved several channels to digital format out of that ONE channel ION is included in it, so you will need a digital cable box as per TIME WARNER CABLEs policy.

Me>
I can get all of the other channels I receive as digital signals thru my TV with a QAM tuner. So to receive ION, it would be the only channel I would need the box for. That is not cost effective for me.

Graham>
The reason why you receive other channels is because of the built in tuner which has the capability to capture the signals broad casted by the channel providers. I am sorry, there are no specific channel line up for the QAM channels. It depends on the frequency on which the channels are broadcasted. You may receive some channels only

Me>
If I understand you, ION has been moved to a SDV channel which would then make sense to me that I would require a box. However, THAT IS NOT WHAT THE CHANGE NOTIFICATION SAID. It said I would be able to tune ION with my TV.

Graham>
I'm not sure why the letter states otherwise.

Me>
Since I do not plan to pay for a box so I can receive only one channel that it would be required for, can I receive a discount?

Graham>
No.

Me>
That's not very good customer service. Although it is a great profit maker for TWC.

Graham>
I understand but these are guidelines which I can't override.

Me>
Thanks. Please pass on to your supervisors that change notices mailed to customers should contain accurate information. You now have a disgruntled customer on your hands.

Graham>
I will forward your feedback to higher management.

Me>
Bye
post #9043 of 9360
That's nothing we lost the analog Golf channel in Myrtle Beach, SC - the golf capital of the world.
post #9044 of 9360
I live in the Buffalo NY area and have been experiencing freezing of the program (~10 sec) about every 20-30 min. Is anyone else experiencing the same?
post #9045 of 9360
Try a HDMI reconnect.
post #9046 of 9360
Quote:
Originally Posted by bmurray716 View Post

I live in the Buffalo NY area and have been experiencing freezing of the program (~10 sec) about every 20-30 min. Is anyone else experiencing the same?

 

That has been an issue down here in Charlotte for the past few months.  The odd thing is that if you are monitoring the box's diagnostics during these "events", all is well... good signal levels, good S/N and not a single blip in error count, either corrected or uncorrected. It's been driving us crazy, and most other folks I know around here as well (not necessarily in the same part of town, either).

post #9047 of 9360
Quote:
Originally Posted by jcalabria View Post

That has been an issue down here in Charlotte for the past few months.  The odd thing is that if you are monitoring the box's diagnostics during these "events", all is well... good signal levels, good S/N and not a single blip in error count, either corrected or uncorrected. It's been driving us crazy, and most other folks I know around here as well (not necessarily in the same part of town, either).

As you may recall from the local Charlotte/TWC thread, I was experiencing that phenomenon plus video freezing in a bad way a few months back. But regular -- meaning at least weekly -- cold reboots (unplug/replug) seem to have mitigated the problem. I still see it occasionally, but not nearly as often. I'm running an SA8300HD w/ a 750 GB expansion drive.
post #9048 of 9360
post #9049 of 9360
Quote:
Originally Posted by Gary J View Post

Try a HDMI reconnect.

Quote:
Originally Posted by jcalabria View Post

That has been an issue down here in Charlotte for the past few months.  The odd thing is that if you are monitoring the box's diagnostics during these "events", all is well... good signal levels, good S/N and not a single blip in error count, either corrected or uncorrected. It's been driving us crazy, and most other folks I know around here as well (not necessarily in the same part of town, either).

Quote:
Originally Posted by archiguy View Post

As you may recall from the local Charlotte/TWC thread, I was experiencing that phenomenon plus video freezing in a bad way a few months back. But regular -- meaning at least weekly -- cold reboots (unplug/replug) seem to have mitigated the problem. I still see it occasionally, but not nearly as often. I'm running an SA8300HD w/ a 750 GB expansion drive.

Thank you for your suggestions and replies.

I have a SA 8300HD connected to my AVR via component video cable and the audio by optical. No external HD connected.

Up to just a couple months ago, I was using a SA 4250 box and never experienced any issues. Actually still have the 4250 on another tv at the moment.

My original 8300HD had a bad hard drive and was replaced about a month ago; recording now possible. I rebooted the box Friday night but still getting the annoying freezing issue about once every 40 min of watching. The audio/video freezes for about 10-15 seconds, then the program resumes, skipping over the content that was aired while frozen. Only happens with cable box as source.
Edited by bmurray716 - 2/4/13 at 7:50am
post #9050 of 9360
Had a service tech at the house Sat morning and he replaced the SA 8300 HD with a SA 8300 HDC; essentially identical box but with a cable card installed. Service Tech indicated that the 8300 boxes were obsolete and TWC is replacing them with a newer box as supplies become available. Apparently, new boxes, which there are two different ones (Samsung and Cisco) have better/more current software and larger hard drives. I think he said the Cisco ones were 500 GB and the Samsung were 1TB, or something like that. He also indicated that because the newer boxes are in short supply, that one can request to be placed on waiting list by contacting the Service Center.

I tried that today and SS claimed that there is no waiting list, and the only way to get one of the new boxes is to request one in person. frown.gif Anyone know anything more about these "new" dvr boxes?

Anywho, the freezing problem has apparently been resolved, so that is a plus.
post #9051 of 9360
All the set tops run the Navigator software and are susceptible to all the glitches that come with it. There is a dedicated thread here on AVS for Time Warner Navigator HERE. Also, they want you on a unit that supports Cloud based functions because they are going to start charging you more to have that kind of set top box. You can read about new box fees HERE.
Edited by BenJF3 - 2/11/13 at 12:09pm
post #9052 of 9360
Quote:
Originally Posted by bmurray716 View Post

Had a service tech at the house Sat morning and he replaced the SA 8300 HD with a SA 8300 HDC; essentially identical box but with a cable card installed. Service Tech indicated that the 8300 boxes were obsolete and TWC is replacing them with a newer box as supplies become available. Apparently, new boxes, which there are two different ones (Samsung and Cisco) have better/more current software and larger hard drives. I think he said the Cisco ones were 500 GB and the Samsung were 1TB, or something like that. He also indicated that because the newer boxes are in short supply, that one can request to be placed on waiting list by contacting the Service Center.

I tried that today and SS claimed that there is no waiting list, and the only way to get one of the new boxes is to request one in person. frown.gif Anyone know anything more about these "new" dvr boxes?

Anywho, the freezing problem has apparently been resolved, so that is a plus.

Boxes newer than any 8300 series are actually not so new.  Samsung 3090 and 327x and Cisco 864x and 874x series boxes have been available for some time (at least three years for the 3090, two years for the 327x and 864x, and a year for the 874x).  There may be some newer yet boxes that truly are new, but improving on an antique 8300 box doesn't necessarily require the very latest box.  In general, the newer boxes have 320GB drives, or 500GB drives if they are configured for whole-home DVR.  Some divisions have been known to give out whole home boxes even if you are not a whole home DVR subscriber.  The whole home capable boxes typically have a last digit of "2" in the model number.  Also note that there are both 160GB and 320GB versions of the 3090 out there.  The 8300HDC (and the virtually identical 8240HDC... same box sans analog tuner) that you now have is probably the worst box (certainly the slowest) in the TWC inventory.

 

Regardless of the vintage of the box, Navigator software itself has problems that can occur on any of the boxes (although the 8300HDC has it's own issues... it runs Navigator at a snail's pace, making menu and guide navigation a painful experience at times).

post #9053 of 9360
Quote:
Originally Posted by BenJF3 View Post

All the set tops run the Navigator software and are susceptible to all the glitches that come with it. There is a dedicated thread here on AVS for Time Warner Navigator HERE. Also, they want you on a unit that supports Cloud based functions because they are going to start charging you more to have that kind of set top box. You can read about new box fees HERE.

Quote:
Originally Posted by jcalabria View Post

Boxes newer than any 8300 series are actually not so new.  Samsung 3090 and 327x and Cisco 864x and 874x series boxes have been available for some time (at least three years for the 3090, two years for the 327x and 864x, and a year for the 874x).  There may be some newer yet boxes that truly are new, but improving on an antique 8300 box doesn't necessarily require the very latest box.  In general, the newer boxes have 320GB drives, or 500GB drives if they are configured for whole-home DVR.  Some divisions have been known to give out whole home boxes even if you are not a whole home DVR subscriber.  The whole home capable boxes typically have a last digit of "2" in the model number.  Also note that there are both 160GB and 320GB versions of the 3090 out there.  The 8300HDC (and the virtually identical 8240HDC... same box sans analog tuner) that you now have is probably the worst box (certainly the slowest) in the TWC inventory.

Regardless of the vintage of the box, Navigator software itself has problems that can occur on any of the boxes (although the 8300HDC has it's own issues... it runs Navigator at a snail's pace, making menu and guide navigation a painful experience at times).

Thanks for the responses guys.

Yes Ben, I was aware of both of those threads and follow those as well. As for price increase I am locked in for a year starting last month, but fully aware that that doesn't mean they may not try, so again, thanks for the heads up.

calabria, the Service Tech did not indicate model numbers so hard to tell exactly what he was referring to. I understand my box may be the worst of the bunch, but currently happy that the freezing issue was resolved and also enjoying the ability to record/pause programs. I've never really noticed a slowness when navigating the menu, but I guess with nothing else to compare with, I'll take your word for it. I mean, when I page down, it pages nearly instantly. When I select a program, it displays the program right away. Maybe I am just not understanding what you mean by "slow". Anyway, again, thanks for your responses.
post #9054 of 9360
Quote:
Originally Posted by bmurray716 View Post


Thanks for the responses guys.

Yes Ben, I was aware of both of those threads and follow those as well. As for price increase I am locked in for a year starting last month, but fully aware that that doesn't mean they may not try, so again, thanks for the heads up.

calabria, the Service Tech did not indicate model numbers so hard to tell exactly what he was referring to. I understand my box may be the worst of the bunch, but currently happy that the freezing issue was resolved and also enjoying the ability to record/pause programs. I've never really noticed a slowness when navigating the menu, but I guess with nothing else to compare with, I'll take your word for it. I mean, when I page down, it pages nearly instantly. When I select a program, it displays the program right away. Maybe I am just not understanding what you mean by "slow". Anyway, again, thanks for your responses.

The 8300HD actually runs a different version of the software than the other boxes called MDN. It's faster and the box itself the box is faster, regardless of its age. And the nice thing about the "HD" boxes running MDN is they readily accept expansion drives, making your DVR storage footprint almost unlimited. I've got nearly a total terabyte of space with my 750 GB expansion drive, and larger ones work just as well. The HDC boxes run the ODN version of Navigator and do not work with expansion drives, so you're stuck with whatever size the internal drive is.
post #9055 of 9360
post #9056 of 9360
Quote:
Originally Posted by Gary J View Post

Yep, everything keeps going up. frown.gif
post #9057 of 9360
At least you apparently received some kind of notice. I didn't find out until I got my latest billing.

I only have basic (they still require it for internet access here). Last month they digitized some of the analog channels and now require a box to receive some of them, then moving a couple channels I watched but can't get over the air to different plans so I lost them completely, and my basic went up almost 3 dollars month. The box will be free thru December and then cost 99 cents per month. The basic plan is now pretty much just the local channels I can get OTA, so I won't be getting the box.

Lose channels and get charged more. Nice!
post #9058 of 9360
Quote:
Originally Posted by mreedelp View Post

At least you apparently received some kind of notice. I didn't find out until I got my latest billing.

I only have basic (they still require it for internet access here). Last month they digitized some of the analog channels and now require a box to receive some of them, then moving a couple channels I watched but can't get over the air to different plans so I lost them completely, and my basic went up almost 3 dollars month. The box will be free thru December and then cost 99 cents per month. The basic plan is now pretty much just the local channels I can get OTA, so I won't be getting the box.

Lose channels and get charged more. Nice!

But with Basic cable you will get all those great home shopping channels biggrin.gifbiggrin.gif
post #9059 of 9360
Not with basic. Everything has been moved to the standard package or higher. The only thing basic gives us now that we can't get OTA is the local education and government channels. Those require a box to decode them (why?). The only good thing about having to have basic is that I can get the CW in 16:9. The local provider hasn't upgraded their equipment yet and provide both ABC and the CW. They have two physical channels so should be able to provide 16:9 for both once they get equipment upgrades (at least we all hope so). I'm going to be really pissed at having to spend over $20 to get basic once the local provider can provide the CW in 16:9 OTA (not that I'm not pissed now at the price).
post #9060 of 9360
Quote:
Originally Posted by mreedelp View Post

Not with basic. Everything has been moved to the standard package or higher. The only thing basic gives us now that we can't get OTA is the local education and government channels. Those require a box to decode them (why?). The only good thing about having to have basic is that I can get the CW in 16:9. The local provider hasn't upgraded their equipment yet and provide both ABC and the CW. They have two physical channels so should be able to provide 16:9 for both once they get equipment upgrades (at least we all hope so). I'm going to be really pissed at having to spend over $20 to get basic once the local provider can provide the CW in 16:9 OTA (not that I'm not pissed now at the price).

Gee...both QVC and HSN are on my local basic cable.And there's one or two others on ClearQAM. Makes sense, since they give the cable company a cut of local sales.
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