Originally Posted by JBaumgart
Have two of them and haven't had any problems. The operate smoothly and consistently. I think "garbage" is a little harsh.
* keep this in the context of build quality/durability, nothing else *
For a remote that retails over $150, the buttons are pathetic and the materials are less than desirable. Just because you haven't had an issue doesn't mean that they aren't serious and don't exist. I can't count how many posts I've read where people have had the button faces just fall off or the buttons just not work. I myself have had buttons fail on one 880, and have other different, just as troublesome issues with the replacement.
This is a perfectly fine customizable remote (affordable) for the masses if you are comfortable with its issues; however, if you've sampled other more price prohibitive remotes you will appreciate their build quality and this remotes lack there-of.
That said, Harmony will make good with any mechanical problems you have (they need to); something that is not as easy to come by with other manufacturers.