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post #331 of 1281
Article from Bloomberg News on FIOS and Time Warner

Verizon Takes Cable Fight to Tishman Buildings With Chips, Goo

By Amy Thomson


Sept. 11 (Bloomberg) -- In a south Manhattan manhole last month, Verizon Communications Inc. workers coated an inch-wide fiber-optic line with goo to slide it past crowds of cable- television wires under the street.

If only it were so easy to slip past the competition.

Verizon, the phone company spending $23 billion to get into the U.S. TV market, is up against price discounts and advertising campaigns by rivals as it seeks a foothold in New York. The Verizon FiOS package of video, phone and Internet access debuted July 28 in the largest U.S. city, where the company is giving away HBO movies and throwing parties at apartment buildings to win customers.

``New York would be their biggest opportunity, so if that doesn't go well, it would be a bad sign,'' said Todd Rethemeier, a New York-based Soleil Securities analyst. He advises holding onto the stock and called success in fiber optics ``critical.''

The city of more than 8 million may be a bellwether for FiOS across the country, where the market for what's known as triple- play bundles may balloon 50 percent to more than $110 billion by 2012.

Time Warner Cable Inc. rules in Manhattan. Cablevision Systems Corp. dominates Brooklyn and the Bronx.

Verizon, the second-largest U.S. phone company after AT&T Inc., also is contending with an economic slowdown that is limiting consumer spending. That may stymie efforts to use service bundles to make up for its fixed-line business, which accounts for half of revenue and is shrinking amid cable competition.

Guinea Pig

FiOS offers Web-based TV that is streamed down fiber optic lines underground and into homes. The all-fiber system differs from what's offered by AT&T, which uses a mix of fiber and older copper wires.

The FiOS technology provides the fastest Internet speed in the U.S., Verizon says. Installation can take up to 6 hours.

``I feel a little guinea-pig-like,'' Jay Amato said as workers threaded wire from a hub on the floor below into a closet by the door of his 1,900-square-foot Tribeca apartment overlooking the Hudson River. After watching Internet TV for the first time, he said it was ``great.''

Verizon started FiOS in 2004 in Keller, Texas, outside Dallas, and is now breaking into cities, including St. Petersburg, Florida, and Providence, Rhode Island.

In New York, where the carrier is based, officials waited until suppliers such as Corning Inc. began selling fiber that can be bent around corners of buildings without losing signal or strength. Verizon then struck agreements to promote the service with landlords, including Tishman Speyer Properties LP, owner of the 11,232-unit Stuyvesant Town and Peter Cooper Village.

Fighting Cable

``In its own backyard, near the headquarters, it's extremely important to have its best product,'' said Wachovia Securities Inc. analyst Jennifer Fritzsche in Chicago, who advises investors to hold the shares and doesn't own any.

FiOS has 1.38 million TV subscribers, while Time Warner Cable has 13.3 million. By the end of 2010, FiOS will be available to 18 million U.S. households, according to Verizon. In New York's five boroughs, the company's plan is to install fiber optic lines to 3.1 million homes by 2014.

FiOS phone, Internet and TV costs $94.99 a month in Manhattan. For new customers, Time Warner Cable sells a three- year deal for its cheapest package, with slower Internet service, for $89.95 a month in the first year and $104.95 the next two.

About 70 percent of local FiOS subscribers switch from cable service, said Courtney Johnson, FiOS operations manager for Southern Manhattan.

Verizon fell 51 cents to $34.72 yesterday in New York Stock Exchange composite trading. The stock has lost 20 percent this year.

Sharp Message

Verizon marketers spend three or four nights a week in apartment lobbies wooing customers with chips, soda and one-on- one demonstrations. They sign up 20 to 30 people a night, account manager Debbie Roth said. In boroughs outside Manhattan, where there are more single family homes, they throw neighborhood barbeques.

To fight back, Time Warner Cable is running ads telling customers ``Don't be Ed,'' a man whose yard was destroyed during a FiOS installation. Cablevision spokesman Jim Maiella said its ads highlight ``unique'' features such as free wireless Internet access and a caller ID that appears on the TV screen.

``We've sharpened our message a little bit to call them out directly,'' Time Warner Cable spokesman Alex Dudley said.

Slowdown

Last quarter, Verizon TV subscriptions rose 15 percent from the quarter before. A year earlier, second-quarter subscriptions were up 48 percent.

Verizon spokeswoman Bobbi Henson attributed slowing growth to promotions a quarter earlier. FiOS TV's penetration rates, the percentage of the covered population that subscribes to the service, have risen every quarter, she said.

The slowdown is partly because cable providers' ads are proving effective and also is a response to the slump in the housing market, Rethemeier said. It's easier to get consumers to switch service when they move, and fewer people are moving now.

``The cable companies have gotten more on the ball with marketing, marketing their triple plays in order to retain customers,'' Rethemeier said.

To contact the reporter on this story: Amy Thomson in New York at athomson6@bloomberg.net

Last Updated: September 11, 2008 00:01 EDT
post #332 of 1281
Quote:
Originally Posted by Jose View Post

I'm in downtown Manhattan, Stuyvesant Town. You will love it. Good luck!

Jose,

I live in Stuyvesant Town as well and I am due for installation this Saturday morning. If you don't mind me asking how did your installation go? Also, did they need to have access to the closet by the front door? If so, I got a lot of cleaning to do

Thanks,
Keith
post #333 of 1281
Quote:
Originally Posted by tideman View Post

Jose,

I live in Stuyvesant Town as well and I am due for installation this Saturday morning. If you don't mind me asking how did your installation go? Also, did they need to have access to the closet by the front door? If so, I got a lot of cleaning to do

Thanks,
Keith

Yes, they need access to 1/2 the closet closest to front door. I had to do some cleaning also. Installation went fine but it took almost 6 hours to set up 3 TVs, 3 computers and phone. Techs were late 2 hours but were very patient, thorough and knowledgeable.
Internet speed is about 25% faster than I ever got with TWC.

You will love it, Keith. Good luck and let us know how you like it.

Jose.
post #334 of 1281
Quote:
Originally Posted by Jose View Post

Yes, they need access to 1/2 the closet closest to front door. I had to do some cleaning also. Installation went fine but it took almost 6 hours to set up 3 TVs, 3 computers and phone. Techs were late 2 hours but were very patient, thorough and knowledgeable.
Internet speed is about 25% faster than I ever got with TWC.

You will love it, Keith. Good luck and let us know how you like it.

Jose.

Hey thanks for the reply Jose. Guess I better get cracking on the closet. Hopefully my installation goes a little quicker, I have 2 TV's, a desktop, a laptop and phone.

I will definitely report back once they are finished.
post #335 of 1281
Quote:
Originally Posted by Jose View Post

Yes, they need access to 1/2 the closet closest to front door. I had to do some cleaning also. Installation went fine but it took almost 6 hours to set up 3 TVs, 3 computers and phone. Techs were late 2 hours but were very patient, thorough and knowledgeable.
Internet speed is about 25% faster than I ever got with TWC.

You will love it, Keith. Good luck and let us know how you like it.

Jose.


I'm glad they are competent and knowledgeable but six hours? I have one computer that needs setting up and 3 TVs. Actually I just want them to make their connection live for the computer.....I'll add the wireless routing and the rest.
post #336 of 1281
Quote:
Originally Posted by antneye View Post

Right now you cannot stream from mrdvr to hd box, but imminent software release will allow it.

You can stream to SD box, but not if it is an HD program.


Anyone know approximately when this "imminent" release will be rolled out?

Also, how many hours of SD & HD recording can you record to the DVR?

TIA
post #337 of 1281
Quote:
Originally Posted by carlcox View Post

How's the FiOS TV? Good Picture/HD? My concern is will Verizon need to running coax thru my apartment. Did Verizon use the TWC coax or did they re-run new coax to your TV set? Thank you.

I'm in a detached house, so it was more complicated, and took longer because the TWC guy needlessly put a splitter, but IIRC they used the same wires. I'm sure it would be easier in an apartment. The PQ is amazing...there are so many HD channels. Even SD channels look good...I can't praise it enough.
post #338 of 1281
Quote:
Originally Posted by Jose View Post

Yes, they need access to 1/2 the closet closest to front door. I had to do some cleaning also. Installation went fine but it took almost 6 hours to set up 3 TVs, 3 computers and phone. Techs were late 2 hours but were very patient, thorough and knowledgeable.
Internet speed is about 25% faster than I ever got with TWC.

You will love it, Keith. Good luck and let us know how you like it.

Jose.



My experience yesterday was great as well. It is a MUCH better service on all fronts although be prepared for a very long installation. Fortunately mine was a short installation(3-4 hours) because there was already verizon fiber coming into my apartment and they basically put a light splitter box inside the fiber/cable box in my closet(fit in there perfectly...took up no closet space). Then they have to test all the wiring in your apartment. If you have an older place or need to run more coax cable then you're in for a longer installation. The guy said it was not uncommon for them to be at places for 6 or more hours.

But these guys are patient, knowledgeable, and get the job done. I was amazed last night looking at all the HD channels I have not to mention all the free on-demand stuff I get.


Very glad I went with Verizon over TWC. I'm sure Verizons prices will go up...but as of now this whole package is far superior IMO.
post #339 of 1281
Quote:
Originally Posted by realdeal1115 View Post

Anyone know approximately when this "imminent" release will be rolled out?

From what fios said on the phone, you will need a new box to do that. Which they are only testing now in a few areas.
So you can hurry-up and wait.
post #340 of 1281
Has anyone in Manhattan made the jump from Time Warner to Fios? If so, can you comment on any differences in picture quality?
post #341 of 1281
Quote:
Originally Posted by insomniac99 View Post

Has anyone in Manhattan made the jump from Time Warner to Fios? If so, can you comment on any differences in picture quality?

insomniac99, I made the switch on Friday from Time Warner to FiOS and IMO the picture is much more clear and sharp. The installation was only for TV service, since I already had internet/phone. The total installation time was about 3 hours, tech needed to installed a ground cable for TV service.. The bad thing is the ground cable was GREEN, it's running thru my wall into my bedroom (which I can NOT hide)... There's more HD channels, but no MSG..
post #342 of 1281
My girlfriends home for all phone, 3 boxes(multiroom dvr, 2 hd) and 'net took a whole business day(9 to after 6) to complete in Marine Park(11234), BK on Monday. They're happy though.
BTW is it possible like my TWC boxes where I can plug in a esata drive and add storage capacity to the dvr?
post #343 of 1281
Quote:
Originally Posted by carlcox View Post

insomniac99, I made the switch on Friday from Time Warner to FiOS and IMO the picture is much more clear and sharp. The installation was only for TV service, since I already had internet/phone. The total installation time was about 3 hours, tech needed to installed a ground cable for TV service.. The bad thing is the ground cable was GREEN, it's running thru my wall into my bedroom (which I can NOT hide)... There's more HD channels, but no MSG..


carlcox, thanks a lot for your input. I had heard mixed information regarding whether FIOS picture quality was better or worse than that of my local Time Warner Cable. The extensive and intrusive installation is a little worrisome.

I'm totally with you on the MSG HD! That was actually one of the reasons I haven't taken the plunge yet. No excuse for no MSG HD in New York City.
post #344 of 1281
Quote:
Originally Posted by insomniac99 View Post

carlcox, thanks a lot for your input. I had heard mixed information regarding whether FIOS picture quality was better or worse than that of my local Time Warner Cable. The extensive and intrusive installation is a little worrisome.

I'm totally with you on the MSG HD! That was actually one of the reasons I haven't taken the plunge yet. No excuse for no MSG HD in New York City.

You can thank Cablevision for refusing to offer MSG HD to Verizon.
post #345 of 1281
Quote:
Originally Posted by insomniac99 View Post

carlcox, thanks a lot for your input. I had heard mixed information regarding whether FIOS picture quality was better or worse than that of my local Time Warner Cable. The extensive and intrusive installation is a little worrisome.

I'm totally with you on the MSG HD! That was actually one of the reasons I haven't taken the plunge yet. No excuse for no MSG HD in New York City.

I first saw Fios quality picture at a friends down in Atlanta where they have AT&T's U-Verse. Now having seen Fios in person in BK, I can definitely saw it is head and shoulders better than my TWC service in Queens.

There is WAY LESS artifacting on HD channels with fast motion images, ie. Paladia and Sports. Also the quality of the SD channels is substantial over TWC's would be comparable offering. Many of the SD channels when upconverted from the STB don't show signs of heavy artifacting, something we've grown to accept from TWC.

If I weren't locked into a long term agreement with TWC I would consider moving. The only things I don't like with the Fios serivce is that you have to go a few menus deep into the On Demand service to access the HBO or SHO OnDemand offerings, as compared to jumping to 220 or 200 on TWC. That and not having a "LIVE" button on the remote is confusing as it something I use frequent with my TWC DVR.
post #346 of 1281
Quote:
Originally Posted by StudioTech View Post

You can thank Cablevision for refusing to offer MSG HD to Verizon.

Yep, the Dolans are never going to give MSG HD to "phone company TV"
post #347 of 1281
Quote:
Originally Posted by raj2001 View Post

Yep, the Dolans are never going to give MSG HD to "phone company TV"

Who needs MSGHD when you got QVC IN HD?!?!?!?

Would you agree though that atleast the SD pq of MSG is better on Fios than on TWC?
post #348 of 1281
Quote:
Originally Posted by raj2001 View Post

Yep, the Dolans are never going to give MSG HD to "phone company TV"

When one of two things happen:

1) The FCC orders them to. This is something that VZ is working on.

2) There are so many Fios customers that MSG-TV would make more money from the increased ad revenue from the larger audience. Remember, as more CV people move to Fios, they lose audience and eventually ad rates go down.
post #349 of 1281
Hi all,

I live in Brooklyn and have set up an appointment to get FIOS in mid-October. I have two questions that I can't seem to get a satisfactory answer to from Verizon (and I'm hoping that's not a bad sign...):

1. Are SNY and YES part of the Extreme HD package? When he signed me up for that package, the (door-to-door) salesperson told me they are, but I can't seem to get that substantiated.

2. Does Verizon offer Clear QAM on the local channels in New York City (especially in Brooklyn)? I've got digital sets that I don't want to attach a box to if it's not necessary (I will be getting at least one box for premium content).

Thanks in advance...

David Ross
post #350 of 1281
I'm in Stuy Town. After 30 years of TWC (well, after they bought Manhattan Cable) I have to say the techs were well organized and were ready to resolve any problems. Have a projector that uses the HDMI with no audio - it seems to Moto box cuts out the analog outputs with HDMI. Had to use the optical audio out - news to me and the techs. One had even went back to the truck to get another box before I tried the optical outs. The tech called back today and left his cell phone number in case I had any problems.

The image quality for TV is certainly better and the net downloads HD trailers in better than realtime - have to say I'm a satisfied customer!
post #351 of 1281
Hello All,
I just ordered my FIOS it will be installed on Oct 13th. Can anybody tell me if you get the VS channel in HD. I want to at least watch some hockey in HD.
post #352 of 1281
Quote:
Originally Posted by HeffeMusic View Post

Hello All,
I just ordered my FIOS it will be installed on Oct 13th. Can anybody tell me if you get the VS channel in HD. I want to at least watch some hockey in HD.

Yes. I watched a WEC Highlights show at my girlfriends house briefly this week on vshd, just like with TWC it's listed as VSHD/GolfHD. No idea if it's apart of a package or not but they have it.
post #353 of 1281
Quote:
Originally Posted by HeffeMusic View Post

Hello All,
I just ordered my FIOS it will be installed on Oct 13th. Can anybody tell me if you get the VS channel in HD. I want to at least watch some hockey in HD.

They have VS channel in HD. It's part of a sport package along with Outdoor HD, Tennis HD, WFN HD, MAV TV HD. These are the only HD channels I don't have btw.


Jose.
post #354 of 1281
Quote:
Originally Posted by chopsueychris View Post

Yes. I watched a WEC Highlights show at my girlfriends house briefly this week on vshd, just like with TWC it's listed as VSHD/GolfHD. No idea if it's apart of a package or not but they have it.

Ok,
So does that mean that your girlfriend has the extra sports package? The cust service said I should get this channel with the extreme pack, but I think you have to order the sports package.
post #355 of 1281
Is it just me or the guide and info button doesn't show the actors in a movie or any other details about a movie...
post #356 of 1281
I really want to try FiOS if not just to stick it to CV. I just heard from a friend (very much an average Joe - non techie) on their experience. Granted some of his complaints are not exactly fair - like too many channels and too confusing to find what he wants to watch - IMO this is just a learning curve issue. However, other issues are quite valid. #1 tech support is useless - hmm just like CV. #2 the cost was not any cheaper than CV and possibly a little more. #3 Internet was no faster (he got the 5m service). #4 He claimed the picture quality was only marginally better (i didn't see it) #5 network devices that worked just fine with CV Internet were claimed to be not supported - turns out it was just setup issues. Wrong IP on a printer and a reset of the "modem" fixed printing and play-station issues the tech was completely stymied by.

The friend went back to CV with a free 1yr DVR and discounted package.

Not a good sign for FiOS even if its somewhat unfounded. Its all about perception if the average Joe has a bad experience its going to be hard for FiOS to displace CV. Come on FiOS you can do better!
post #357 of 1281
Quote:
Originally Posted by realdeal1115 View Post

Is it just me or the guide and info button doesn't show the actors in a movie or any other details about a movie...

Yup, no actor's info. One of the first things I noticed and about the only thing I don't like about FIOS. Wonder why they couldn't do that with their box?

Jose.
post #358 of 1281
Quote:
Originally Posted by realdeal1115 View Post

Is it just me or the guide and info button doesn't show the actors in a movie or any other details about a movie...

We need to get updated to version 1.6 of the guide. Other parts have it and it has the names of the actors. Another thread mentioned NY might get the update on 10/9
post #359 of 1281
Quote:
Originally Posted by Euripides View Post

We need to get updated to version 1.6 of the guide. Other parts have it and it has the names of the actors. Another thread mentioned NY might get the update on 10/9

guide itself and guide listings are 2 seperate components. guide is homegrown by verizon while listings is provided by fyi television. 1.6 will not give you more detailed listings!
post #360 of 1281
Just got version 1.06 upgrade. Movie cast is now shown when pressing "INFO" twice, more widgets along with other minor guide upgrades.
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