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TDC775 Tahoe Pace 700 Series - High Definition DVR - Page 27

post #781 of 1510
Quote:
Originally Posted by andybub View Post

Then when I tryed to play two of them worked and the one SD didn't. By the way I did check the Diags. content and none of them had the{0} we discussed earlier. But now the one SD program did show {0} and I deleted it.

Did they just start working or did you reboot in between?

In the DVR status page in diags, what is the "# of trash empties"?

Was the SD recording digital or analog?


Quote:
Originally Posted by andybub View Post

Now last night I was getting that stuttering and macro blocking on HDnet movies so before bed I rebooted.

Did the reboot solve it? Did you have HD content on both tuners? Were you looking at live video?

Quote:
Originally Posted by andybub View Post

Also with this latest box I get awful backfeed when I change channels.

Is this new behavior? Does it happen when changing all channels or just certain type of channels (i.e. analog to HD or HD or SD)?
post #782 of 1510
Quote:


Did they just start working or did you reboot in between?

It just started working.


Quote:


In the DVR status page in diags, what is the "# of trash empties"?

0

Quote:


Was the SD recording digital or analog?

It was analog. And it was being recorded as we watched a HD channel and used the pause as I recall.

Quote:


Did the reboot solve it? Did you have HD content on both tuners? Were you looking at live video?

So far its OK. Haven't watched anything just took a glance.
I was watching live and more than likely had HD on other tuner but can't be sure.
( Just looked again and Planet Earth episode was recording and macroblocking the other tuner was tuned to the same HD channel as the recording so I changed it to SD digital and it seems to clear it up so far except I have no audio now. The only way to get it back is to shut down DVR turn it back on and than it comes back. So I can't have both tuners on HD?

Quote:


Is this new behavior? Does it happen when changing all channels or just certain type of channels (i.e. analog to HD or HD or SD)?

No. its not new but it happens more often with this latest box. It did on about 5 HD channels (HD to HD) a little while ago and then one SD to SD on digital channel. And then when I was in Diags looking at number of trash empties it popped loudly three times about 5 seconds apart after I was back at the computer. And then it was fine for the rest of the time. I've checked connections and everything seems fine. I am using the optical audio connection and component and HDMI and neither seems any better or worse.
post #783 of 1510
Linden,

Just an update on my IR issue with my customer. I was at another customer's house with a Tahoe box and although I couldn't get it to take IR again through the rear "IR receive" port, when I switched over to an emitter on the front it worked fine. This was off an RTI remote system, but I don't think that was the difference. I think that the problem with the other client is either a bad emitter (he did admit that the emitter came apart on him when he took it off the Moto box, then he just put it back together) or a bad IR receiver in the Tahoe. My money's on a bad emitter.

I would still like to know how to get the rear "IR receive" port to work since that is a much more elegant solution. Thanks again Linden.
post #784 of 1510
Quote:
Originally Posted by Airric View Post

I would still like to know how to get the rear "IR receive" port to work since that is a much more elegant solution.

Eric,

I checked into this for you. Pace offers an IR tether for those that wish to have the box out of site and this tether is what is inserted into the IR ports on the back. You will need to contact your local cable company to see if they have any in stock. Its my understanding that many locations don't have this particular item in stock so it may take some effort to get some.
post #785 of 1510
Quote:
Originally Posted by lindend View Post

Eric,

I checked into this for you. Pace offers an IR tether for those that wish to have the box out of site and this tether is what is inserted into the IR ports on the back. You will need to contact your local cable company to see if they have any in stock. Its my understanding that many locations don't have this particular item in stock so it may take some effort to get some.

So then it appears that this is some kind of proprietary connection, and not just a mono 3.5mm plug off an IR connecting block, etc. I'm guessing that it's also sending +12V out to power this "tether" so we're probably looking at at least a stereo 3.5mm connection (+12V, signal, and ground). Thanks for the info, I'll see if I get some extra time to play around with it at a customer's house.
post #786 of 1510
Quote:
Originally Posted by Airric View Post

So then it appears that this is some kind of proprietary connection

Not sure. I've played around with them in the lab but always had a more pressing software bug to fix and never looked into the electrical details of the tether.
post #787 of 1510
Quote:
Originally Posted by lindend View Post

Not sure. I've played around with them in the lab but always had a more pressing software bug to fix and never looked into the electrical details of the tether.

I was just at the customer's house today that was having the problems. I replaced the emitter and everything worked fine, so bad emitter. But before that, I connected a stereo 3.5mm plug to the "IR receive" port in the back with 3 pigtails on the other end and measured the voltages with an ohm meter. Surprisingly, I measured +5V on both the red and white wires of this cable versus black (black appeared to truly be ground). I couldn't tell you which colors matched up to which position on the connector off the top of my head. I'll see if I could get this info later when I have time to flush it out in our shop. But it does appear that port is sending power to the tether.
post #788 of 1510
GCI informed me they were pulling the Pace boxes as of July 1 due to changes in FCC R&R's. I could find nobody at the company that could tell me specifics.

Que Pasa Lindend?

Wolf
post #789 of 1510
TDC775D is replaced by CableCard compliant TDC778X (all Digital) and TDC779X (analog/digital).
I do not know what GUI intensions are.
post #790 of 1510
Quote:
Originally Posted by darrin1471 View Post

TDC775D is replaced by CableCard compliant TDC778X (all Digital) and TDC779X (analog/digital).
I do not know what GUI intensions are.

It's kind of late here but do you mean GCI's intentions? But thanks! I think you nailed it. NOBODY at GCI could tell me what the deal was.

Lindend, are there any other changes?

Wolf
post #791 of 1510
Quote:
Originally Posted by Alaska Wolf View Post

Lindend, are there any other changes?

The primary difference between the new boxes and the old boxes is support for separable security. I will post release notes for the software builds when they are available and I have some time.

Just some clarification on the July 1 deadline. Boxes with embedded conditional access can and will continue to be re-deployed after July 1 due to churn. They just need to be been previously deployed to another customer(s) before the July 1 deadline. This is why many MSOs were running promos in May/June.

However, technically you still can deploy embedded boxes after July 1 even if its not been previously been in customer premises. Its just that the penalty/fine for doing so is so onerous that such deployments are a financial poison so IMHO, it will never happen. Thus, post July 1, under all foreseeable circumstances, all new boxes will have separable security features.
post #792 of 1510
I also have two 775's and both have problems with not recording audio during scheduled recordings, going to watch a recording and having it ask me if I want to delete the recording immediately (no video), and also changing the channels and having no audio until I change the channel again. It's been very frustrating and Bresnan can't seem to help me much. They are sending me a tech on Wednesday but I don't think he'll be able to do much. I was actually fooling around on DISH's website last night, getting ready to make the switch, but then I found this topic. Knowing that lindend is on here, I'm willing to hold tight for a while. It's very refreshing to know that someone cares and to know that someone is actually working on a fix. Unfortunately my wife isn't that patient, but hopefully I can hold her out for a while.

Thanks lindend!
post #793 of 1510
Quote:
Originally Posted by 5150cd View Post

I also have two 775's and both have problems with not recording audio during scheduled recordings,

Do you know if this is occurring on analog, HD, SD content or all of the above?

Quote:
Originally Posted by 5150cd View Post

going to watch a recording and having it ask me if I want to delete the recording immediately (no video),

Has this happened on the 9.36 firmware?

Quote:
Originally Posted by 5150cd View Post

I'm willing to hold tight for a while.

I know we're working on the no audio recording issue, but I need to make sure you are encountering the same problem we're trying to fix and also whether or not you're still seeing it on the latest firmware.
post #794 of 1510
Linden,
Again last night my 775 was going right to delete screen when I went to play back a certain recording. It was 60 minute Big Love on HD recording. I would go to other recordings and they were fine. But then on live analog station I pressed the 15 second repeat button and it went to that blue code screen that said it wasn't responding and get and some code numbers I can't remember. It did the same on fast forward and all buttons.
I wentback to list of recordings after powering down and restarting (not rebooting). Big Love did the same thing, it played a few seconds and gave delete screen. I went to other recordings and they were fine and then later went back to Big Love and it was OK. Went to live viewing and all worked well.

Today a little while ago I tried some recordings again. I was tuned in on analog channel and went to list and first pick was The Sentinal in HD which was recorded 7/1. Same problem, right to delete screen. Tried other recordings and they were fine. Changed tuner to HD just for heck of it and it still did the same. Tried several other recordings and they were fine. Went back and tried The Sentinal again and this time it works. Any ideas or any other info I can feed you? Still a bit frustrating but hanging in there.


Also on that loud popping backfeed i get, I have noticed on my Audio Setup under setup, I have the settings set at "channel default", Optimal stereo: yes, audio output:advanced, compression: light stereo, output: matrix. But when I notice the backfeed when changing channels I go back to those settings and the optimal stereo is turned to the off. So I turn it back on and it and sooner or later it ends up off and it seems more backfeed popping, and its loud even when in mute.
Any ideas would be appreciated. Thanks, Andy
post #795 of 1510
Quote:
Originally Posted by andybub View Post

Linden,
Again last night my 775 was going right to delete screen when I went to play back a certain recording. It was 60 minute Big Love on HD recording. I would go to other recordings and they were fine.

Heh, that's the exact same show I recently had a problem with.
post #796 of 1510
Quote:
Originally Posted by andybub View Post

Same problem, right to delete screen. Tried other recordings and they were fine. Changed tuner to HD just for heck of it and it still did the same. Tried several other recordings and they were fine. Went back and tried The Sentinal again and this time it works.

When you are trying to play these recordings back and the delete recording dialog pops up immediately, are you choosing the play from beginning button or resume from last playback position button?

Also, you mentioned that it played a little and then ended once. Did it start at the beginning or near the end before finishing early?
post #797 of 1510
Quote:
Originally Posted by lindend View Post

When you are trying to play these recordings back and the delete recording dialog pops up immediately, are you choosing the play from beginning button or resume from last playback position button?

For me, it's when I try to play from the beginning. I've never tried the resume before, I guess because I've never been resuming the video. Although if it doesn't work the first time I try to watch it, it never does.
post #798 of 1510
Quote:
Originally Posted by 5150cd View Post

For me, it's when I try to play from the beginning. I've never tried the resume before, I guess because I've never been resuming the video. Although if it doesn't work the first time I try to watch it, it never does.

When the movie does play, can you perform trick functions (i.e. FF, or Rewind)?
post #799 of 1510
Quote:
Originally Posted by lindend View Post

When the movie does play, can you perform trick functions (i.e. FF, or Rewind)?

I've never really fought with it. I just assumed if it does that your SOL. I tried to play it a couple of times and it still wouldn't play.
post #800 of 1510
Quote:
Originally Posted by 5150cd View Post

I've never really fought with it. I just assumed if it does that your SOL. I tried to play it a couple of times and it still wouldn't play.

If anyone runs into this again, please see if trick functions are available. This is important to help us narrow down the problem.
post #801 of 1510
[quote]
Quote:
Originally Posted by lindend View Post

When you are trying to play these recordings back and the delete recording dialog pops up immediately, are you choosing the play from beginning button or resume from last playback position button?

Both first the resume and then the play from beginning.

[quote]
Quote:


Also, you mentioned that it played a little and then ended once. Did it start at the beginning or near the end before finishing early?[/QUOTE

I believe its at the end because when it started working it was completely different video.
post #802 of 1510
Linden,
Here's the latest. Just tried playing The Sentinal (HD) and again it did go to definately the last few seconds of the recording and then the delete screen pops up. I click "don't delete" and the "unable to process request, service problem call some phone number, code ACC" and none of the buttons work for several seconds except previous screen which goes back to previous channel on the box display but there's no video or audio until you change channels. I then swapped tuners and went to a HD channel but no Video or audio untill I changed channels and no trick functions. I did notice the remote recieve light on display stays lit during this. Then changed to another HD channel and went to my recording list and The Sentinal worked fine. So I fast forwarded till the end to confirm that it was the end of the recording I was getting when it was screwing up. Never powered down or rebooted.

Andy
post #803 of 1510
Andy,

Quote:
Originally Posted by andybub View Post

Linden,
Here's the latest. Just tried playing The Sentinal (HD) and again it did go to definately the last few seconds of the recording and then the delete screen pops up.

Does this tend to happen with particular HD channels (i.e. OTA HD) or all HD channels or just certain programs?

When it happens on analog, is it just some analog channels/content or all content?

Is everyone in Bresnan reporting this issue on 9.36?

Quote:
Originally Posted by andybub View Post

"unable to process request, service problem call some phone number, code ACC" and none of the buttons work for several seconds except previous screen which goes back to previous channel on the box display but there's no video or audio until you change channels.

This is interesting. Under normal circumstances, when you see ACC on a Pace box, it means that the firmware is having problems playing the content. We just need to narrow down why that happens.

Did it look like the video played ultra fast through the entire movie before the delete pop-up showed up?

Quote:
Originally Posted by andybub View Post

I did notice the remote recieve light on display stays lit during this.

This is how the EPG works when these type of errors are encountered.

Quote:
Originally Posted by andybub View Post

Then changed to another HD channel and went to my recording list and The Sentinal worked fine. So I fast forwarded till the end to confirm that it was the end of the recording I was getting when it was screwing up. Never powered down or rebooted.
Andy

This helps me rule out a damaged file.
post #804 of 1510
[quote=lindend]Andy,



Quote:


Does this tend to happen with particular HD channels (i.e. OTA HD) or all HD channels or just certain programs?

doesn't seem to matter but I will try to keep closer tabs

Quote:


When it happens on analog, is it just some analog channels/content or all content?

one time only the one HD recording wouldn't work and the next time the sentinal in HD wouldn't work, Big Love HD wouldn't work and some Everest thing I recorded wouldn't work. OOPS thought it was an analog recording but it was National Geo HD, My mistake.







Quote:


Did it look like the video played ultra fast through the entire movie before the delete pop-up showed up?

No. Alls it does is play the last few seconds of the recording and go to delete screen. Plays it at normal speed and the trick functions don/t work in these few seconds.

Now tonight I tried playbacks and all seemed to work fine. But then I was out golfing in 90 + weather chugging a few cool ones and who knows...
post #805 of 1510
Quote:
Originally Posted by lindend View Post

Is everyone in Bresnan reporting this issue on 9.36?

I haven't been seeing anything like this. Sometimes the 30 sec skip and FF will act a little odd at the end of a recording. But nothing really bad, or unrecoverable. Hit enough buttons fast enough, and the box is apt to do something odd, anyways.

Quote:
Originally Posted by andybub View Post

But then I was out golfing in 90 + weather chugging a few cool ones and who knows...

Flippin 107 here in Missoula yesterday. All time record. Nobody outside doing anything...
post #806 of 1510
I recorded "Heavyweights" the other day for my kid the other day and it had no audio when I went to play it back. I could also NOT skip forward, fast forward, rewind or pause. It would just keep playing at the same speed with no audio. I tried to play from the beginning and resume, but it still did the same thing. I think I recorded it Sunday morning and tried to play it back for the first time Monday night. I think I am running 9.36 on my receiver.
post #807 of 1510
Quote:
Originally Posted by 5150cd View Post

I recorded "Heavyweights" the other day for my kid the other day

Was this an analog recording?

Based on our investigations, if a recording is made without audio, you won't be able to perform trick actions. If anyone encounters a recording that has audio, but you can't do trick functions, please post the details.
post #808 of 1510
Quote:
Originally Posted by lindend View Post

Was this an analog recording?


I guess I'm not sure how to tell if the channel was analog or digital. I'm sure it was from HBO or a premium movie channel.
post #809 of 1510
Quote:


This is interesting. Under normal circumstances, when you see ACC on a Pace box, it means that the firmware is having problems playing the content. We just need to narrow down why that happens.

Here's what happened tonight.
Recordrd two analog programs, Dirty Jobs and the All Star Game. Noticed the trick functions were not working when watching another analog program live. Went to my list of recordings and they all seemed to play the last few seconds and bring up delete screen as before. This time i tried to rewind after the delete screen came up and it does rewind. I rewinded for a short ways and stopped and tried back to beginning button and it went to the last few seconds again. This was 60 minute recording of Big Love in HD. So I rewind to the beginning and watch the entire recording no problem. It ends and goes to delete screen and I push delete and get the unable to prcess request, blah, blah, code ACC again. Try to play the recordings I made tonight and have nothing except the title and run time. It don't even play last few seconds. Go to content in Diags and the two analog recordings show mpegs 0 {0}. and all the others show normal so obviously nothing recorded and I deleted them. It still won't work normally now as I am set to retire for night. Think I will reboot and check in the morning.
Andy
post #810 of 1510
Quote:
Originally Posted by andybub View Post

Go to content in Diags and the two analog recordings show mpegs 0 {0}.

In addition to MPEG file sizes, for everyone experiencing these type of issues, can you please report the # of navigation timeouts in diagnostics for the recording in question?

Thanks.
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