Originally Posted by magicpie9882
In case there is anyone that still cares, the Samsung tech came to take another look at my TV today (see my previous posts for a full description of the problem if you're curious). She claimed, again, that it was a firmware issue and nothing that could be fixed by changing out hardware. I tend to agree - it is a firmware issue, or it could just be an inherent hardware issue (as Riverside Guy suggested). Anyway, she was able to update the firmware to the most recent version (3/2/2007, I believe). Unfortunately, the line still appeared in the same way.
She claims they will re-report the problem to Samsung and get back to me. However, I again implore anyone on this board to register the problem with Samsung if they are experiencing the same thing as me. I am not usually into this sort of populism, but it may be the only way to get Samsung to do something about it.
Didn't mean to imply or suggest it was specific to hardware; devices like these are more driven by software anyway. "Firmware updates" are software patches that can change the behavior of the hardware, so this issue COULD be handled that way. Yes, I very much consider this a bug in their image processing software. I can't say 100% for sure, but I believe that a firmware patch COULD fix this.
BUT, I have some new info to throw into the mix. My cable systems seems to like using light gray sidebars for SD channels, something I find massively annoying and distracting. Supposedly this was done ONLY for the benefit of PDP users to minimize potential burn in. Anyway, I soon learned of a "trick" that involved both my cable STB (8300HD DVR) and my TV. Logically, it was very sound.
Someone posted a generic "how I dealt with the issue" that made NO SENSE at all BUT I still gave it a shot. Well, this "new" method not only did the trick, BUT did it "better" than my old trick.
Now I watched several hours of recorded SD content with this new trick. At first, I thought it completely eliminated the issue, but half way into the second hour, I did see it. After I finished watching all, it seems that it does not ELIMINATE it, but it does greatly reduce it!
So here the poop... my original trick had me set my Sammie to 16:9 on HD channels and 4:3 on SD channels. Didn't change that. What I did was set my Passport equipped 8300 under More Settings/Aspect Ratio to 4:3 Primary, 16:9 Letterbox as secondary. 100% opposite of what one might think is necessary. Opposite of what I had been doing (which was 16:9 Primary, 4:3 Stretch Secondary).
Like I said, this "new "method makes no sense to me (in terms of HOW it gets rid of the gray pillars) BUT it works, does the track AND seems to minimize the line issue (wish we had a better description, it's not an actual line, it's 2 parts of the image that are each horizontally shifted creating a visual discontinuity).