Quote:
Originally Posted by trentmh 
Last Friday I received my HL-S5087 from Amazon and overall I'm very pleased with my purchase...except for two minor issues:
1) I'm a Directv subscriber so I use online menus & guides frequently. The menus/guides have horizontal lines and I have noticed a sag in the lines. The sag isn't too bad, but it is noticeable. I also notice the sag when I am watching content that displays black bars above and below the content.
2) Whenever I display content in 4:3, I have about a 1/4" of pincushion. I don't watch much of anything in 4:3 though
I called Samsung tech support and explained the two issues to the support agent and I told her that the pincushion might be within 1/8", but I wasn't sure. She informed me that it didn't matter that Samsung thrived to make me 100% satisfied with my purchase and she scheduled a service call.
I've searched through the forum and found that the pincusion issue was common, but I didn't find anything about the sag issue. What should I expect from the service call? Do you think the sag issue is something that can be fixed without a complete light engine replacement? Is there anything in particular that I should ask/demand of the service technician? Your response is appeciated.

Last Friday I received my HL-S5087 from Amazon and overall I'm very pleased with my purchase...except for two minor issues:
1) I'm a Directv subscriber so I use online menus & guides frequently. The menus/guides have horizontal lines and I have noticed a sag in the lines. The sag isn't too bad, but it is noticeable. I also notice the sag when I am watching content that displays black bars above and below the content.
2) Whenever I display content in 4:3, I have about a 1/4" of pincushion. I don't watch much of anything in 4:3 though
I called Samsung tech support and explained the two issues to the support agent and I told her that the pincushion might be within 1/8", but I wasn't sure. She informed me that it didn't matter that Samsung thrived to make me 100% satisfied with my purchase and she scheduled a service call.
I've searched through the forum and found that the pincusion issue was common, but I didn't find anything about the sag issue. What should I expect from the service call? Do you think the sag issue is something that can be fixed without a complete light engine replacement? Is there anything in particular that I should ask/demand of the service technician? Your response is appeciated.
The "sag" you speak of is also pincushion I'm guessing, just along the horizontal axis. The only way to correct pincushion is to replace the screen as far as I know. Your new screen may also develop the same amount, less, or more pincushion than your current screen has. Believe it or not, my screen started out with almost no pincushion, then it had a noticeable amount on the vertical axis, and now it's almost back to none again.
What I'm trying to say is that unless the pincushion is something that is really affecting your viewing pleasure, the "cure" may be worse than the "illness". Up to you of course. I'm happy with what I have now and have read too many posts about people scheduling service for minor issues only to regret their decision as the fix didn't completely fix the original problem and now they have additional problems.






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