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Samsung 1080p Owner's Thread --- HLSxx87W/HLSxx88W DLP Models - Page 675

post #20221 of 21377
Quote:
Originally Posted by Robin-Hood View Post

Ok did that, can't really say if it looks any different to me...

Anything else?

Call Eliab? avical.com
post #20222 of 21377
Quote:
Originally Posted by Robin-Hood View Post

Ok did that, can't really say if it looks any different to me...

Anything else?

In order of difficulty...

http://www.avsforum.com/avs-vb/showt...37#post7913037

http://www.avsforum.com/avs-vb/showt...7#post11301427

And since I see you're new here, you may have missed this thread which is almost like a concordance of this exhaustive thread. Check it out: http://www.avsforum.com/avs-vb/showthread.php?t=697413
post #20223 of 21377
Stuff that I can do myself? Maybe eventually I'll spend the 400$ but right now I don't have that just lying around.

I don't have a blu-ray/hd dvd player so I guess I can't do that ^^
post #20224 of 21377
Quote:
Originally Posted by dlowy View Post

I have had issues with my set as well, even after the warrenty expired. I called Samsung (and, in my opinion, this is key, DO NOT COMPLAIN OR WHINE) and asked for help. They extended my warrenty and my set was fixed nd has not had an issue since. I know others have had poor experiences with support, but I have been satisfied with their willingness to help. Just my 2 cents.

Thanks - I will try that and see what they say. I'd much rather say nice things about the set and Samsung.
post #20225 of 21377
I'm having the warranty co. come this week to replace the dimming bulb and take a look at the bright spot in the middle of my HLS5687W screen that occurs (usually when the millde is dark and there are lighter images around it). Two questions:
1) is there anything I need to make sure they do after installation of the new bulb?
2) has anyone heard of this issue bright spot issue and is there anything I should not let them convince me of?
post #20226 of 21377
Quote:
Originally Posted by jcormie1 View Post

I'm having the warranty co. come this week to replace the dimming bulb and take a look at the bright spot in the middle of my HLS5687W screen that occurs (usually when the millde is dark and there are lighter images around it). Two questions:
1) is there anything I need to make sure they do after installation of the new bulb?
2) has anyone heard of this issue bright spot issue and is there anything I should not let them convince me of?


I would ask them to reset the lamp hours counter. Would be interesting to know how many hours you got out of it?
post #20227 of 21377
Originally Posted by michealo
no errors on screen, unit just powers off with the "shutdown jingle sound".
the front LED indicators don't display anything abnormal either.

the TV was actually moved recently.....will have to inspect the external lamp door and vent path. appreciate the advice, rnick1976.

I think you're looking for a little blue switch right under the external lamp cover. Some people say they just needed to tighten the screws, or just take it off/put it on again and that fixes it. The fact it's recently moved makes me think even more that's your issue (which would be great, since the fix is free and easy!).





Found this thread and I hope just loosening and tightening the screw on the blue switch will fix my problem too. My set began to power off randomly after we moved. I'll post back the results.

I ran the TV for about 8 hours and no shut down......it appears to have fixed the random power off issue for my HL56188W
post #20228 of 21377
I have a HLS5688W that is 1-1/2 years old. In the middle of an hour program, the TV just shuts off. We turn it back on and after a while of viewing, it shuts off again. Any thoughts?
post #20229 of 21377
Quote:
Originally Posted by Qdog View Post

I have a HLS5688W that is 1-1/2 years old. In the middle of an hour program, the TV just shuts off. We turn it back on and after a while of viewing, it shuts off again. Any thoughts?


Original post: http://www.avsforum.com/avs-vb/showt...&#post10062907

Quote:
Originally Posted by 120inna55 View Post

While random shutdowns could be a result of a number of nefarious catastrophic failures, many have apparently resolved the issue by doing the following: (I'm not aware of your user experience, so be advised that this is not scary stuff. It is absolutely an end-user task. You won't be doing anything more than what you'd do if you changed the lamp. Lamp changeouts are end-user tasks, and you might as well get used to this procedure as you'll likely need to replace the lamp at least once or twice in the life of the set.)
  1. Make sure TV is off.
  2. Remove the lamp cover (the small, grill panel on the back of the set).
  3. Inspect the spring-loaded safety switch to ensure it is making good contact when the panel is secured. If not, bend the switch slightly to make sure it does.
  4. While you're in here, you may want to reseat the lamp in case it's the culprit. You do this by removing the screws securing the lamp. Grasp the hinged handle on the lamp. Pull straight out. Then push it back into place firmly. Replace screws.
  5. Replace the lamp cover panel.

The switch that you manipulated is there for safety reasons. It would not be safe to remove the lamp while the TV is on. Therefore the switch is designed to kill power to the set in the event the lamp cover panel is removed. It has been hypothesized that the switch is either not installed precisely enough at the factory or become slightly dislocated during shipping.

In either case, you certainly can't do any harm by trying the aforementioned procedure. Please report back to us regarding your results.

***Follow-up: Not long after I originally posted that in March, I started having random shutdowns. I did the procedure, but while "manipulating" the safety switch, I broke the plastic tab that mounts it to the frame. Therefore I wound a rubber band around the switch to permanently keep it depressed. Then I just let the switch dangle. I've had no further problems with random shutdowns. I wish I could find a replacement part for the switch itself (it's just a one-piece into which a small cord is inserted.). That way, if I ever have to have warranty work done, the tech won't furrow his brow about my having mucked around the set. Otherwise, everything has been working fine. Just be more careful than I was about "manipulating" the switch.***
post #20230 of 21377
All,
A friend of mine in our building inherited a HL-S5088W from her parents. She doesn't have room for it and is looking to sell it. I checked on E-bay but there are none either for sale or any completed sales. None here on the forum that is used for selling either.

Given this, how would I go about finding out what the "going rate" is for this 2.5 year old TV? Any links would be appreciated.

Thanks,
RT
post #20231 of 21377
Quote:
Originally Posted by RubberToe View Post

All,
A friend of mine in our building inherited a HL-S5088W from her parents. She doesn't have room for it and is looking to sell it. I checked on E-bay but there are none either for sale or any completed sales. None here on the forum that is used for selling either.

Given this, how would I go about finding out what the "going rate" is for this 2.5 year old TV? Any links would be appreciated.

Thanks,
RT

http://www.amazon.com/Samsung-HL-S50.../dp/B000FJCSA6

I was surprised at how much this is worth, especially for a refurb.
post #20232 of 21377
Quote:
Originally Posted by dlowy View Post

I have had issues with my set as well, even after the warrenty expired. I called Samsung (and, in my opinion, this is key, DO NOT COMPLAIN OR WHINE) and asked for help. They extended my warrenty and my set was fixed nd has not had an issue since. I know others have had poor experiences with support, but I have been satisfied with their willingness to help. Just my 2 cents.

Didn't work for me. Samsung support was very much "by the book" and asking for help just led to them offering to set up a service call from a local repair store.

In other words, once the set is beyond the one year warranty, they completely wash their hands of it.

I politely registered my disappointment with the set when it became clear that I wasn't going to get any help but it made no difference. The customer support rep was most disinterested.

Lessons I have learned:

1) Extended warranties on big-ticket items like this are a MUST
2) Probably not to get DLP again - mechanical mirrors and dust floating about inside seem to be potential issues for any set. I will look at LCD or more likely plasma next time (they probably have their own inherent issues)
3) Don't buy Samsung - petty, I know but this was the first item of theirs I bought and I feel like I got burned so never again. As it happens I need another TV next year and am buying a Blu-Ray player this week but neither will be Samsung.

The quoted repair cost for a stuck mirror was $663! That is about $85 to come look at it, $220 for the labor and $358 to replace the DMD board. At this point, I will probably just keep it as is and then replace it next year. I'd sooner put the $663 into something new than give Samsung more money for the part.

Shame - nice TV except for the two glaring screen issues I have encountered since buying the set new in November 2006
post #20233 of 21377
Thanks djoberg, that does seem like a lot for a refurb?

RT
post #20234 of 21377
Quote:
Originally Posted by pilgrimpete View Post

Lessons I have learned:

1) Extended warranties on big-ticket items like this are a MUST
2) Probably not to get DLP again - mechanical mirrors and dust floating about inside seem to be potential issues for any set. I will look at LCD or more likely plasma next time (they probably have their own inherent issues)
3) Don't buy Samsung - petty, I know but this was the first item of theirs I bought and I feel like I got burned so never again. As it happens I need another TV next year and am buying a Blu-Ray player this week but neither will be Samsung.

1. I am SO glad I purchased an EW through RepairMaster.

2. I am definitely going plasma next time around (I have been dreaming of a Kuro for ages, but I'd settle for the high end Panasonic).

3. Samsung has been a real disappointment to me with their inconsistency in customer service through the whole "collapsed light tunnel" debacle, so I would agree with you on this point as well.
post #20235 of 21377
how would I go about attaching headphones to this television? without any extra addons for the tv(sound system, etc)
post #20236 of 21377
I have a Motorola 6412 DVR from Comcast connected via HDMI to a Samsung HL-S5087W. Lately, when I switch from an HD channel to a regular channel, the regular channel often comes up with the colors all wrong. It's almost monochrome, but what colors are there are purple and green! If I switch back to an HD channel, it all looks fine again. Switch back to regular channel and it's all funky again. I've found that I can get the colors back by switching the TV off and switching it back on again.

I can't figure out if the problem is with the DVR or the TV. Someone from Comcast was out a while back and changed some of the settings in the service menu for the DVR. The problem started shortly after that. I haven't noticed any problems with the VCR or DVD that are plugged into the set.

(I could post a photo of what it looks like, if that would help.)

Thanks for any help!
post #20237 of 21377
Okay - I may have fixed this myself...

I went to the service menu on my DVR and selected "Restore All Defaults" and it all seems to be working okay. Which is kind of weird, since the default settings seem to agree with how it was all set up in the first place: 16:9, 1080i, 4:3 Override=480i.

Not sure why this worked, but it seems to have done just that...
post #20238 of 21377
I have an HLS5087wx with the shadow on the right. It has grown to approx. 1/3 of the screen. It's about 2.5 yrs. old but I'm still gonna call tech support tomorrow anyway.
Does anyone have instructions/pics on replacing the light tunnel? I feel confident doing this myself but need instructions.

John
post #20239 of 21377
Quote:
Originally Posted by johncran View Post

I have an HLS5087wx with the shadow on the right. It has grown to approx. 1/3 of the screen. It's about 2.5 yrs. old but I'm still gonna call tech support tomorrow anyway.
Does anyone have instructions/pics on replacing the light tunnel? I feel confident doing this myself but need instructions.

John

Okay John, if you feel up to the task, go to this post:

http://www.avsforum.com/avs-vb/showt...28#post9327528

You can also check out other posts by this member (in particular his first post on page one and the post following the one I just gave you) and you should be able to do-it-yourself. Good luck!
post #20240 of 21377
I have had a 5687W since August 2006. I love it and it still looks great but I notice that more and more channels are being trimmed because overscan is on. I went into the service menu to turn it off and then restarted the TV but the change didn't stick.

Is there anything I can do?

I searched through these forums but can't find a definitive answer either way.
post #20241 of 21377
Quote:
Originally Posted by PTS21 View Post

I have had a 5687W since August 2006. I love it and it still looks great but I notice that more and more channels are being trimmed because overscan is on. I went into the service menu to turn it off and then restarted the TV but the change didn't stick.

Is there anything I can do?

I searched through these forums but can't find a definitive answer either way.


Overscan off doesnt stick on the 87 models.... only the 88 sticks.
post #20242 of 21377
Quote:
Originally Posted by scsiraid View Post

Overscan off doesnt stick on the 87 models.... only the 88 sticks.

So there is absolutely nothing I can do to get overscan to stick on my 87 model?
post #20243 of 21377
Nope... At least not that I know of.
post #20244 of 21377
Does the HL-S6187W support 24p playback? I ask because I just purchased & hooked up a new Panasonic DMP-BD35 Blu-Ray which does support this, but I can't get it's menu to let me select 24p. So I thought maybe that was because my HL-S6187W would not support it..

Ken
post #20245 of 21377
Quote:
Originally Posted by hearrean View Post

Does the HL-S6187W support 24p playback? I ask because I just purchased & hooked up a new Panasonic DMP-BD35 Blu-Ray which does support this, but I can't get it's menu to let me select 24p. So I thought maybe that was because my HL-S6187W would not support it..

Ken

No. No 24Hz support.
post #20246 of 21377
I have a HLS5687W that I got in Nov 2006. The brightness is flickering after it has been on for a while (sometime hours, sometimes minutes). Last night it was so bad I had to turn it off. I will be calling for service today. I searched and some people had a ballast issue, and others it was a light engine problem. Thanks.
post #20247 of 21377
Quote:
Originally Posted by pajamahead View Post

I have a HLS5687W that I got in Nov 2006. The brightness is flickering after it has been on for a while (sometime hours, sometimes minutes). Last night it was so bad I had to turn it off. I will be calling for service today. I searched and some people had a ballast issue, and others it was a light engine problem. Thanks.

Have you ever changed the lamp?
post #20248 of 21377
Does anybody know if the HL-S5087W supports the video setting YCbCr 4:4:4? I have two DVD players set that way without any problems so far that I can tell. I would like to know anyway.
Thanks
post #20249 of 21377
Quote:
Originally Posted by 120inna55 View Post

While random shutdowns could be a result of a number of nefarious catastrophic failures, many have apparently resolved the issue by doing the following: (I'm not aware of your user experience, so be advised that this is not scary stuff. It is absolutely an end-user task. You won't be doing anything more than what you'd do if you changed the lamp. Lamp changeouts are end-user tasks, and you might as well get used to this procedure as you'll likely need to replace the lamp at least once or twice in the life of the set.)
  1. Make sure TV is off.
  2. Remove the lamp cover (the small, grill panel on the back of the set).
  3. Inspect the spring-loaded safety switch to ensure it is making good contact when the panel is secured. If not, bend the switch slightly to make sure it does.
  4. While you're in here, you may want to reseat the lamp in case it's the culprit. You do this by removing the screws securing the lamp. Grasp the hinged handle on the lamp. Pull straight out. Then push it back into place firmly. Replace screws.
  5. Replace the lamp cover panel.

The switch that you manipulated is there for safety reasons. It would not be safe to remove the lamp while the TV is on. Therefore the switch is designed to kill power to the set in the event the lamp cover panel is removed. It has been hypothesized that the switch is either not installed precisely enough at the factory or become slightly dislocated during shipping.

In either case, you certainly can't do any harm by trying the aforementioned procedure. Please report back to us regarding your results.

Just this evening my HLS5687 started powering down on me. The first time, I wasn't in the room and returned to a TV that had turned itself off. I turned it back on, watched TV for about 80 minutes and then it shut down again. When it did, the "Standby/Temp" light (red) and the "Lamp" light (green) blinked together about five times and then the TV shutdown like it normally does (with the noise and everything).

Is this behavior consistent with the above issue? ...or does my combination of lights indicate another problem, perhaps?

The TV is about 30 months old and has, what I estimate to be, about 4000 hours on it. I have recently moved, but the TV has already survived one move. I also can't imagine it's a temperature issue (unless some cooling component has failed) as I've had the TV in much tighter quarters before.

I'm not particularly familiar with what the various light combinations may mean.
post #20250 of 21377
Quote:
Originally Posted by erab610 View Post

...Is this behavior consistent with the above issue?...

Yes. Check the switch. Make sure it goes in the down position when you close the door. Taping it down won't hurt either.
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