Originally Posted by dlowy
I have had issues with my set as well, even after the warrenty expired. I called Samsung (and, in my opinion, this is key, DO NOT COMPLAIN OR WHINE
) and asked for help. They extended my warrenty and my set was fixed nd has not had an issue since. I know others have had poor experiences with support, but I have been satisfied with their willingness to help. Just my 2 cents.
Didn't work for me. Samsung support was very much "by the book" and asking for help just led to them offering to set up a service call from a local repair store.
In other words, once the set is beyond the one year warranty, they completely wash their hands of it.
I politely registered my disappointment with the set when it became clear that I wasn't going to get any help but it made no difference. The customer support rep was most disinterested.
Lessons I have learned:
1) Extended warranties on big-ticket items like this are a MUST
2) Probably not to get DLP again - mechanical mirrors and dust floating about inside seem to be potential issues for any set. I will look at LCD or more likely plasma next time (they probably have their own inherent issues)
3) Don't buy Samsung - petty, I know but this was the first item of theirs I bought and I feel like I got burned so never again. As it happens I need another TV next year and am buying a Blu-Ray player this week but neither will be Samsung.
The quoted repair cost for a stuck mirror was $663! That is about $85 to come look at it, $220 for the labor and $358 to replace the DMD board. At this point, I will probably just keep it as is and then replace it next year. I'd sooner put the $663 into something new than give Samsung more money for the part.
Shame - nice TV except for the two glaring screen issues I have encountered since buying the set new in November 2006